Tech Support / Electrical Infra / Electrical Operations

The Tech Support/ Project Delivery - Associate will be responsible for understanding, analysing, and troubleshooting the issues of our software clients(Charge Point Operators), vehicle telematics or vehicle tracking system , Fleet operations , Understanding of networking and troubleshooting would be added advantage.

Responsibilities

.Vehicle telematics or vehicle tracking system

.Fleet operations

.Understanding of networking and troubleshooting would be added advantage

· Understanding and analysing requirements given by customers and communicating with the tech/product team for the same
· Creates service requests within the supplied Customer Relationship Management (CRM) system· Data management and analysis for pattern recognition· Provides direction to customers promoting online self-service and web-based solutions· Escalates to Technical Support unresolved customer issues· Keeps up to date on client performance requirements, product line and service offerings· Achieves specified performance goals

Additional responsibilities as required

· Ready to learn and upskill to a technical role
· Normally receives general instructions on routine work, and detailed instructions on new projects or assignments. Will be expected to work independently.· Problem-solving and troubleshooting skilled· Customer Focused· Self-driven and independent and able to manage own time, goals & objective· People-oriented and a team player· Strong communication skills, and ability to build and maintain internal and external relationships· Ability to work and perform under pressure.

Requirements
· Fluent English. Additional languages are beneficial.· Prior experience in technical project delivery or support is beneficial.

. Someone from Computer Science background/ Someone from_ Electrical and/or Electrical Engineering Background_

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

• Food provided

Shift:

• Day shift

Application Question(s):

• Would you be comfortable for a budget between 3-4 LPA?
• This is a On -field travelling job, would you be comfortable to travel for work?

Work Location: In person