Telecaller Associate - Ops/Hindi

0 years

3 Lacs

Posted:1 month ago| Platform: SimplyHired logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Position : Telecaller - Post-Installation Client Support Work Location : Koramangala, Bangalore Job Summary : We are seeking a proactive and personable Telecaller to engage with clients after the installation of our EV chargers. The ideal candidate will have excellent communication skills, the ability to build strong client relationships, and the capacity to handle a high volume of calls efficiently. This role is crucial in ensuring client satisfaction and addressing any post-installation concerns. Key Responsibilities : Client Interaction : Make a minimum of 200 calls per day to clients post-installation. Establish and maintain a positive rapport with clients. Gather client feedback and ensure they are satisfied with the installation. Issue Reporting : Identify any defects or issues reported by clients. Accurately document client concerns and relay information to the manager. Coordinate with relevant teams to ensure timely resolution of issues. Coordination : Collaborate with installation teams, technical support, and customer service to address client concerns. Follow up with clients to ensure issues have been resolved to their satisfaction. Communication : Clearly and effectively communicate installation details, usage instructions, and maintenance tips to clients. Address client queries and provide relevant information about the products and services. Qualifications : High school diploma or equivalent; a degree in Electronics/Electrical, customer service, or a related field is a plus. Proven experience as a telecaller, customer service representative, or similar role Preferred Skills : Customer Support/Telecaller Experience Knowledge of EV chargers and the EV industry. Previous experience in post-installation support or technical support roles. Problem-solving skills with a proactive approach to client issues. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹320,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You