Tech Support / Electrical Infra / Electrical Operations

The Tech Support/ Project Delivery - Associate will be responsible for understanding, analyzing, and troubleshooting the issues of our software clients (Charge Point Operators), vehicle telematics, vehicle tracking system, and fleet operations. An understanding of networking and troubleshooting would be an added advantage. Responsibilities include understanding and analyzing requirements provided by customers, creating service requests within the Customer Relationship Management (CRM) system, data management and analysis for pattern recognition, providing direction to customers for online self-service and web-based solutions, escalating unresolved customer issues to Technical Support, staying updated on client performance requirements and product line, and achieving specified performance goals. Additional responsibilities may include being ready to learn and upskill to a technical role, receiving instructions on routine work and new projects, problem-solving, being customer-focused, self-driven and independent, people-oriented, a team player, possessing strong communication skills, and the ability to build and maintain relationships internally and externally. The candidate should also have the ability to work and perform under pressure. Requirements for this role include fluency in English with additional languages being beneficial, prior experience in technical project delivery or support, and a background in Computer Science or Electrical and/or Electrical Engineering. This is a full-time, permanent position with benefits such as food provided. The working shift is during the day, and the ability to commute or relocate to Kormangala, Karnataka is required. Candidates should be comfortable with a salary between 3-4 LPA. In conclusion, the Tech Support/ Project Delivery - Associate role requires a proactive individual with technical expertise, strong problem-solving skills, excellent communication abilities, and the capacity to work effectively both independently and within a team.,