Tech Support - BMS

We're Hiring! | Tech Support – BMS

📍 Location: Chennai

🕒 Experience: 5–9 years of relevant experience in BMS deployments & technical Support.

Neeve

Tech Support Engineer (BMS)

Key Responsibilities:

• Handle technical deployments & escalations from field service teams, partners, or end-users.
• Log and manage support tickets via helpdesk tools (e.g., Jira, Zendesk, or hub spot).
• Assist with root cause analysis and propose long-term solutions for recurring issues.
• Develop and deliver technical training to other support engineers.
• Collaborate with engineering and product teams to provide feedback from the field.
• Author technical articles (SOP, guides), sample scripts, and diagnostic rules to improve engineer and customer product knowledge and supportability.
• Monitor alerts/alarms raised by monitoring tools for customer deployment; do the initial diagnosis and create tickets as done for customer-reported issues.
• Participate in on-call rotation after business hours (weekday/weekend).

Experience:

• Experience in providing end-to-end technical support during remote commissioning of Building Management Systems (BMS) or energy management platforms.
• Hands on experience in developing sequence of operations for ahu, vav, chiller plants, etc using ladder logic or proprietary tools.
• Experience in Integration of BACnet controllers & front-end systems. Should be comfortable understanding BACnet networks & addressing schemas.
• Perform remote startup and commissioning sessions, collaborating with onsite technicians.

Technical Skills:

• BMS:

  Strong knowledge in building automation systems, BACnet & Modbus protocols. Experience in Niagara, JCI, Siemens, Honeywell, Trane or equivalent BMS systems.

• Networking:

  Knowledge of firewalls, routing/switching, VLANs, proxies, load balancers, TCP/IP, WAN & LAN protocols, DHCP, DNS will be an added advantage.

• Network Analysis:

  Ability to read and analyze network traces using tools like Wireshark’s.

• Cloud:

  Working knowledge of AWS or Azure.

• Scripting:

  Proficiency in Python scripting for troubleshooting and automation.

Soft Skills:

• Strong customer service orientation with excellent problem-solving skills.
• Excellent verbal and written communication skills are a MUST.
• Ability to work in a team environment and collaborate with cross-functional teams.

Other Requirements:

• Willingness to work in rotational shifts to provide 24/7 customer support.

Interested candidates can email their resumes to opportunities@neeve.ai

Let’s build the future, together. 🌐

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