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Team Lead - CM

Team Lead - CM

Cognizant

2 years

0 Lacs

Hyderabad Telangana India

Posted:1 day ago| Platform:

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Skills Required

support processing video messaging service resolve communication onboarding training pricing drive saas contracts writing management collaborative transactions crm salesforce oracle

Work Mode

Remote

Job Type

Full Time

Job Description

Position: Team Leader

Job Responsibilities

As a steward of the order to cash process, you will understand the ins and outs of sales policies, processes, and systems & support the internal teams with the processing of all cases
Provide consultative support to Sales Representatives on the Deal Desk process via email, video conference, internal messaging tools, and cases/Service tasks within the CRM
Provide operational and administrative support to Sales Representatives
Monitors the Deal Desk Case queues, consistently maintaining case SLAs and handling requests defined in scope.
Follow up with Sales Representatives to retrieve required information to resolve cases quickly and in accordance with sales policies.
Ability to work across NAMER, EMEAL, or APAC time zones
Work with Cross functional Teams on cases where required to resolve the case
Build and maintain strong relationships and communication with Sales Team, In- house Global Deal Desk Team & cross-functional teams
Educate Sales Representatives in partnership with the in-house Deal Desk team on processes, and best practices, to improve performance and release sales capacity to core sales activities
Manage escalations on the Deal desk cases enquiries by prioritizing such cases.
Provide support to other team members, assisting with onboarding, day-to-day training, and working to solve problems
Provide consultative support namely pricing etc to Sales teams to drive strategic deal structuring
Leverage account and customer insights to support complex deal structuring and execution.
Bring industry best practices and benchmarks to continuously enhance Deal Desk operations and strategic guidance.
Ability to manage significant volumes of causes related to complex deal structuring

Qualifications & Skillset

2 + years' experience in Enterprise SaaS/B2B Industry, deal desk, Quote to Cash, sales operations or contracts management
Excellent interpersonal, proficient English Writing & Verbal communication skills is mandatory
Experience of working effectively with Multiple Stakeholders and Cross functional Teams.
Strong business acumen, organizational, time management skills and attention to detail
Ability to learn quickly in a dynamic and collaborative environment
Ability to multitask & process a high volume of transactions with accuracy at times during Month end & Quarter end.
Proficient with Google and Microsoft Office products
Understanding of and experience with quote-to-cash processes and Sales lifecycle preferred
Experience in CRM like Microsoft Dynamics 365, Salesforce and Oracle is preferred
Ability to Operate with Customer-focused mindset Interacting effectively with remote teams
Strong business acumen-understanding of sales/commercial processes
Attention to detail and accuracy in deal execution
Problem-Solving and Critical Thinking capabilities
Ability to work cross-functionally in a fast-paced, ambiguous environment
Ability to embrace change and adjust communication style to suit different contexts and individuals.

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Cognizant

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

2916 Jobs

Key People

Brian Humphries

CEO
Gina Schaefer

CFO
Ranjan Kalia

President, Cognizant North America
Katherine H. (Katie) Talarico

Chief Marketing Officer

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Team Lead - CM

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Team Lead - CM