Support/Network Executive

JOB DESCRIPTION

1 . MAIN PURPOSE OF THE JOB:

A Support Executive will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.

1-Troubleshooting & Customer issues Resolution

· 100% Customer Conflicts Resolutions

· 100% Recording & Closures

· 100% troubleshooting of problems.

· 100% Escalation Follow ups.

Troubleshooting & Customer issues resolutions

Responsible for resolutions of customer queries and technical assistance with relations to software of the product.

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Receives and handles requests for service, as per company rules. Identify and diagnose issues and problems Promptly allocates calls as appropriate. Diagnose and troubleshoot technical issues and setup network configuration Categorize and record reported queries and provide solutions Support problem identification Advise users on appropriate course of action

Reporting

Daily submit all reports to the reporting manager through MIS, ensure that all the fields are completely filled and updated as per the instruction.

Monitor and review the reports sent by the team and give a comment on the basis of the result.

ANY OTHER TASKS:

Ø Time to time tasks assigned by the Reporting person

Ø Responsible to attend review meetings

REQUIRED QUALIFICATIONS & COMPETENCIES

I. Preferred Knowledge/Education

Ø Should have completed any Degree with CCNA qualification or any other networking course.

Ø IT Knowledge

Ø In-depth knowledge in the product that the technician is supporting.

Ø Strong problem-solving skills

Ø Knowledge of the Industry Standards and Practices.

II. Experience

Ø Minimum overall experience of 0 - 2 years’

Ø Ability to Manage and Coordinate

III. Skills required

Ø Prolific computer and digital literacy, Prolific in MS Office, CCNA knowlege

Ø Technical Support and Troubleshooting Software Development, Analysis, and Testing.

Ø Excellent communication skills, ability to communicate effectively at all levels of the organization, ability to effectively resolve conflict situations, and able to work collaboratively with managers and staff.

IV. Job Competencies

Ø Team leadership, Collaboration, Influencing.

Ø Confidence and skills to deal directly with senior managers, customer service focused, energetic, intelligent, respects confidentiality, pro-active, integrity, enthusiastic, committed and respect for diversity, and ability to work independently.

V. Mental competencies

Ø Behave Ethically

Ø Build Relationships

Ø Communicate Effectively

Ø Foster Teamwork

Ø Never Compromise

Ø Focus on Quality

• NATURE OF WORK

I. Work environment

Ø Works in an office environment, but needs to visit other units based on the need.

Ø Works a standard workweek, but additionally will often work evenings, weekends, and overtime hours to accommodate activities such as meetings, etc.

II. Hours of work

Ø Normal working hours may be required to work outside normal working hours due to the nature of the work in general.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Shift:

• Rotational shift

Work Location: In person

Application Deadline: 28/07/2025
Expected Start Date: 01/08/2025