Support Executive

Job Description

About the Company

Salubrious Technologies is a fast-moving technology startup that is focused on the healthcare sector. Salubrious has found a great product-market fit through its Online Chikitsa Mitra Partner Program wherein medicine stores in the remote areas of Uttar Pradesh are being transformed into clinics that are creating a market for digital health and specifically digital consultation in the remote regions. We are witnessing a strong demand for digital health services in remote regions and buoyed by our recent growth in demand, owing to the shift in our offering, we are looking to expand fast within Uttar Pradesh and then expand to other states as well. To achieve this we are looking to start tele-sales of our offering to medicine-stores and to drive additional sales by motivating our new medicine store partners. Salubrious has been developing its telemedicine offerings since the last 4 years through the brand Online Chikitsa Mitra in the remote regions of Uttar Pradesh. It is now aiming to bring its deep knowledge of digital consultations to the national stage through its SaaS offering to take a major step towards its vision of making quality digital healthcare accessible to all. To boost the growth momentum Salubrious is looking to add talented, diligent and ambitious people to its team. If you would like to work at a tech company with the goal of creating visible impact, we might be a great fit, let's talk

Job Summary and Tasks:

We are looking for a skilled and experienced Support executive at Salubrious and to setup systems and processes for a team that would beadded with progression and growth of the activity. You are responsible for looking after the various aspects of operations like production, quality control, logistics and employee management. Below are some of the general responsibilities of an Operations Executive.

Roles & Responsibility

• Provide technical training to the MSOs & Doctors.
• Look after the consultation.
• Provide training for the new joiner about our process, portals, Webmail, and Slack.
• Maintain the record for the MSOs.
• Allotment of the training schedule.
• Maintain Doctor's Schedule daily.
• Host the webinar session for our MSOs.
• Maintain Google Sheets as well as Excel sheets.
• Provide technical support on the primary basis and if needed escalate it to the team.
• Keep a record of the new MSO's creative process and coordinate with the team until they receive their package.
• Responsible for the activation of stores.
• Timely updates for each and everything over WhatsApp or call our clients.
• Update and track the onboarding application after every new update regarding payments, dispatch and creative process.
• Create the meeting links for all webinars and be responsible for hosting them.
• Tracking of material status on a daily basis.
• Responsible for updating the wallet recharge on time.
• Responsible for updating the names at the patient relief tracker on a daily basis.
• Maintain the leave records of the team and doctors.
• note down the prescription of onsite doctors, and also make a record for the walk-in patients.
• responsible for the courier of SIM and ID cards.
• Coordination between MSOs, doctors as well as teams.
• Collaborate with different teams to develop operational strategies, goals, and objectives aligned with the organization’s overall vision.
• Streamline workflows, eliminate bottlenecks, and optimize resource utilization to enhance productivity and reduce costs.

• Work related to doctor calling for our portal

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Shift:

• Day shift

Experience:

• total work: 2 years (Preferred)

Work Location: In person