Support Executive

Qualifications:

Diploma/ Bachelor’s degree in Computer Science, Information Technology, Computer Networking, and Hardware or IT-related field. Professional certifications such as Linux, Cisco, or UI/ UX will be preferred.

3 - 5 years of working in a Technical Support Executive or a relevant position.

5 - 10 years of working in a Technical Support Manager or a relevant position.

SKILLS:

Excellent written and verbal communication skills - English & Hindi.

Able to troubleshoot a large variety of technical issues.

Ability to be a good team player, along with excellent creative skills.

Excellent software knowledge, including Microsoft products, MS SQL, Exchange & Apple iOS system.

Excellent understanding of networking protocols & components.

Ability to work methodically & meet deadlines.

RESPONSIBILITIES & DUTIES:

Manage the day-to-day mystefab (CRM/ ERP) operations & identify bugs and get them fixed by coordinating with the IT partner.

CRM user access management, endpoint maintenance & contributing to the overall improvement of process/ information flow.

Provide end-user support to sales and service staff & advice regarding standard office applications.

Managing company hardware & software.

Resolving system & application issues.

Assisting with IT equipment sourcing & budgeting.

Data Management – Filing of data & storage of data accordingly.

Responsible for all certifications.

Office administration – Responsible for CCTV, Lights, AC, internet service, etc

Identifying gaps in the support process & amending it accordingly.

Keep up to date with Licensing Management of software, plans, etc.

Support with on-boarding/ off-boarding employees, securing corporate online & offline systems.

Managing & upholding the troubleshooting escalation process.

Credentials management with confidentiality.

Handle the security of the office

Data Backup from the system at a regular interval of time

Should be responsible for mobile no and landline numbers

Help to create & update user manuals & documentation.

Occasionally, work with third parties to rectify issues.

Improve Equipment aesthetics by improving label design - Catalogue/ flyer design, promotional creatives. Lead the design operator and monitor performance.

Improve the database management of the company so that the data is secure and accessible in the fastest way.

Coordination with industry event companies like exhibitions via their agents or directly to plan out company events per year and present the best ideas for stalls, space design, machine placement, etc. Execute the events from start to end while coordinating with the appropriate vendors technically and commercially.

Responsible for the dispatch of stationery & required materials to Exhibition, Branches, Associates & regional office when required.

Coordination with social media and PR companies/ individuals & give out necessary information and content on a regular basis.

Negotiate with third-party vendors.

Office cleanliness and overall aesthetics.

Managing store, stationery & purchases when required.

Handle couriers (incoming & outgoing both).