Student Success Manager

Job Description

About Quintedge Quintedge is a leading edtech company offering comprehensive coaching for CFA, FRM, ACCA, and Investment Banking aspirants. We focus on delivering practical, outcome-driven education that transforms students into job-ready professionals. Our goal is to build not just qualified candidates, but success stories. Role Overview As a Customer / Student Success Manager , you will play a key role in ensuring students have a smooth, engaging, and rewarding experience throughout their journey with us. This is an execution-heavy role involving operations, student engagement, and support functions. You will work closely with students, faculty, and internal teams to manage onboarding, address student queries, ensure timely communication, and maintain backend processes efficiently. Key Responsibilities 📌 Student Onboarding, Administration and Support Register newly admitted students across internal platforms Enroll students into relevant courses and allocate batch access Respond to student doubts via phone, WhatsApp, and email Send reminders for pending fee payments and follow up consistently Ensure fee completion records are updated and streamlined Accommodate new Prospective Walk-ins in the office 📌 Student Engagement & Community Building Collect student feedback and monitor satisfaction levels Highlight placement achievements through announcements and posts Gather and publish student testimonials and success stories Coordinate certification requests and guide students through placement onboarding Coordinate with faculty for scheduling and recording support Upload learning materials, class recordings, and quizzes regularly Maintain and update pre-batch admission reports Required Skills & Qualifications Graduate in any discipline; background in business, education, or operations preferred 1–3 years of experience in student support, client servicing, or operations roles Strong communication skills in English (written and spoken) Ability to manage multiple tasks with attention to detail and timeliness Organized, empathetic, and student-focused approach to problem-solving Preferred Experience Experience in an education, training, or service-based organization Familiarity with learning management systems and CRM tools (not mandatory) Comfort with using digital tools for communication, scheduling, and file management What We Offer A dynamic work environment with opportunities for rapid career growth The chance to impact the lives of thousands of students Cross-functional learning and collaboration A supportive and mission-driven team culture If anyone is eligible for this opening, please email your resume at anmol@quintedge.com or call at 9811255252 Anmol Dhawan (11am to 4.30pm) Monday to Saturday Show more Show less