Sr Associate App/Prod Support

Job Description:

We are looking for Java based Dev Ops Engineer with over 4 years of professional experience to monitor, analyze, and support enterprise applications and infrastructure. Should have experience in applications support operations, ensuring optimal performance and reliability of applications and infrastructure. The role involves diagnosing and resolving basic technical issues, assisting with application development lifecycles and maintaining service assurance standards to enhance client satisfaction.

Key Roles and Responsibilities:

• Technical Issue Resolution: Assist in diagnosing and resolving basic issues related to Java-based applications, Oracle databases, Tomcat servers, Apache web servers, Perl scripts, C++ programs, and MySQL databases.
• System and Code Management: Support secure and accurate migration, deployment, and management of production code assets under supervision.
• Monitoring and Performance Management: Use monitoring tools to track system performance and report bottlenecks to senior team members.
• Documentation and Standards: Document technical issues and follow established coding and operational standards.
• Process Improvement: Provide input on system performance and suggest improvements for efficiency.
• User and Team Support: Provide basic technical support and communication to users and IT staff, escalating complex issues to senior team members.
• Application Lifecycle Management: Assist in the installation, configuration, upgrades, and patching of enterprise applications under guidance.

Location: Chennai / Bangalore

Working Hours:

• Provide Production Application Support in US Working hours: 9 AM – 5 PM CST.
• Will need to work in afternoon and night shifts.
• Shift hours will be 2 pm to 11 pm IST and 6 pm to 3 am IST, with night shift rotation once every 6 weeks.

Must-Have Skills:

Technical Skills:

• Experience in Java programming and debugging.
• Familiarity with Oracle, MySQL database and SQL concepts
• Exposure to Tomcat server configuration and troubleshooting.
• Basic knowledge of Apache web server setup.
• Experience with Perl scripting for automation.
• Foundational understanding of C++ programming.
• Familiarity with cloud platforms (e.g., Microsoft Azure) is a plus.
• Experience in Observability, Accessibility and Operational performance tools.
• Knowledge of COTS product will be a plus

• Practical experience with build tools & CI/CD pipelines, particularly with Maven/Jenkins.
• Excellent communication skills with a passion for documentation.

Qualifications:

• Bachelor’s or master’s degree in computer science or a related field.

#SoftwareEngineering

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.