676 Solarwinds Jobs - Page 4

Senior Service Desk Engineer (Windows & MacOS Support, Ticketing & Customer Resolution) Job Summary Synechron is looking for an experienced Senior Service Desk Engineer to be a key frontline support resource within our IT support team. This role is responsible for delivering efficient technical assistance to users, diagnosing and resolving hardware, software, and network issues, and ensuring a seamless IT experience for employees and stakeholders. The ideal candidate will contribute to maintaining high service quality, support incident resolution, and facilitate the continuous improvement of support processes. This position offers growth opportunities for professionals seeking to deepen their IT service management expertise and technical support capabilities. Software Requirements Required Software Skills: IT Service Management (ITSM) ticketing tools (e.g., ServiceNow, ServiceDesk Plus, Freshservice) for handling L1 and L2 tickets Remote support tools (e.g., TeamViewer, AnyDesk) Office productivity applications (MS Office, Google Workspace) Diagnostic utilities (ping, traceroute, network analysis tools) Preferred Software Skills: Monitoring or dashboard tools (e.g., SolarWinds, Nagios) Knowledge management platforms Network configuration tools Overall Responsibilities Act as the primary point of contact for internal users and clients, providing technical support via phone, email, or ticketing systems Troubleshoot and resolve issues related to Windows (7, 8.1, 10), Mac OS, and other desktop/laptop OS (including RedHat if applicable) Diagnose and resolve user issues related to applications like Outlook, VDI, and other enterprise software Check room readiness and support technical setup for client visits and meetings Document troubleshooting steps, actions, and solutions thoroughly in tickets and knowledge bases Escalate unresolved issues promptly to appropriate support levels Drive timely ticket resolution and ensure adherence to service level agreements (SLAs) Follow up with users regarding ticket status and resolution updates Contribute to process improvements and create knowledge base articles for recurring issues Coordinate with network teams in resolving connectivity issues or implementing service requests Offer feedback on support processes and suggest optimizations Technical Skills (By Category) Troubleshooting & Diagnostic Skills: Essential: Diagnosing and resolving hardware/software issues on Windows and Mac OS Preferred: Basic diagnosis of network issues and connectivity problems Operating Systems: Essential: Windows 7, 8.1, 10; Mac OS (latest & previous versions) Preferred: RedHat OS and familiarity with enterprise Linux environments Tools & Platforms: Essential: Ticketing system proficiency (ServiceNow, ServiceDesk Plus, etc.) Preferred: Knowledge base management, remote support tools Networking Concepts: Basic understanding of IP addressing, DNS, DHCP, and LAN/WAN connectivity Experience Requirements Minimum 4-7 years in service desk or technical support roles within corporate environments Proven experience managing Level 1 and Level 2 support requests Demonstrated ability to troubleshoot desktop OS issues, applications, and basic network problems Experience in handling incident escalation and resolution Knowledge of ITIL best practices is desirable Alternative experience: Candidates with extensive hands-on support experience and a track record of resolving diverse technical issues are encouraged to apply. Day-to-Day Activities Handle incoming support requests via phone, email, or ticketing portals, prioritizing and categorizing issues Troubleshoot and resolve user issues with desktops, laptops, applications, and network connections Conduct remote diagnostics and support sessions to determine root causes Log detailed resolution steps and update tickets with accurate information Escalate complex or unresolved problems to higher-level support teams Monitor open tickets, ensure timely closure, and follow SLA requirements Prepare and verify client meeting rooms and equipment prior to visits Document knowledge articles for common issues and contribute to process enhancements Communicate regularly with users about ticket progress and resolution timelines Collaborate with network or other technical teams to resolve connectivity or hardware issues Provide feedback to improve service desk procedures Qualifications Bachelor's degree in IT, Computer Science, BCA, or relevant field ITIL Foundation certification (preferred) Proven ability to diagnose, resolve, and document technical issues effectively Excellent communication skills (verbal and written) Flexibility to work rotational shifts, including weekends and holidays as required Willingness to continuously upgrade skills and stay current with emerging technologies Professional Competencies Strong analytical and problem-solving abilities Organized, proactive, and self-motivated Ability to work independently and efficiently manage multiple tickets Excellent communication and customer service skills Collaboration skills to coordinate with cross-functional teams Adaptability to shift schedules and dynamic support environments Continuous learning mindset to develop technical expertise

This is a pivotal role that combines technical expertise with strategic thinking. The successful candidate will be responsible for being the escalation point within the business. This role is ideal for someone who enjoys being hands-on with technology. Key Responsibilities: · Support a team of engineers fostering a culture of excellence, accountability, and continuous improvement. · Lead the resolution of complex technical escalations and ensure timely and effective problem-solving. · Stay abreast of emerging technologies and industry trends, ensuring we remain at the forefront of innovation. Essential Skills and Qualifications: Significant experience in a senior technical role within a Managed Service Provider (MSP) environment. Demonstrated ability to lead high-performing technical teams. Advanced knowledge and hands-on experience with: Windows Server 2016, 2019, 2025 Hyper-V and VMware virtualisation platforms Microsoft 365, Azure, SharePoint, Conditional Access, AIP MDR/EDR solutions and SOC services Remote Desktop Services, Clusters, SAN Networking technologies including LAN, TCP/IP, DNS, DHCP, VPNs, Firewalls (WatchGuard, Cisco, Meraki) SQL and database management Cyber Essentials and related compliance frameworks SolarWinds and other remote monitoring and management tools General business software including Sage, antivirus, and backup solutions Desirable Qualifications: Excellent interpersonal and communication skills, with the ability to engage effectively with clients. A proactive and adaptable approach to problem-solving. A passion for technology and a commitment to continuous professional development. Department and Company Structure: -Who the role reports directly to within the company structure- Service Delivery Manager -Division: Information Technology -Department and Team: IT Benefits and Rewards: · Annual Bonus · Provident Fund · Performance bonuses · Employee's State Insurance Corporation · Medical Insurance · Night Allowances · Pick and Drop facilities (Only for Female Staff) · Day outs for Staff · Team Lunches · Maternity/Paternity leaves · Retirement Benefits · National and International tour packages after successful completion of service as per company policies · Paid Time Off · Flexible work schedules and workplace perks like on-site snacks · Flexible working · Salary reviews are subject to annual performance/annual appraisal reviews NOTE: Only shortlisted profiles will be contacted

Role: Network Engineer (L3/L4) Looking only for Level 3/4 profiles. Shift Timing: 7 AM IST till 9 PM IST (Rotational Shift) Experience: 7 + Years Notice: Immediate to 7 days. Location: Hyderabad. Description: Technology Expertise, Skills and requirements: SolarWinds and other Network monitoring tools · Aryaka SDWAN / ISP Circuit Mgmt · Routers· Switches · Firewalls: Palo Alto Networks PA Series and Panorama · Load Balancers: F5 BIG-IP · Wireless Access Points: Aruba Instant · Network Monitoring Tools: SolarWinds · FortiNAC Network Access · VPN Solutions · Bandwidth Management · Proficiency in leading and troubleshooting complex network architectures. · Advanced knowledge of network protocols and security measures. · Experience with advanced network monitoring tools. · Excellent leadership, communication, and coordination skills. · Relevant certifications in network technologies (e.g., Cisco, Palo Alto, F5, Aruba) preferred · Ability to work in a 24x7 on-call rotation. · Experience in working with 3rd party vendors. · Familiarity with ITIL processes.

Manage and optimize IT monitoring and network management using SolarWinds. Ensure the effective monitoring and alerting of network performance and security.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : IBM Tivoli Netcool Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Implement new technologies for system and software maintenance- Conduct regular system and software audits for performance optimization Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Tivoli Netcool- Strong understanding of system and software troubleshooting- Experience in hardware and software support- Knowledge of operating system-level implementation- Familiarity with server and network maintenance "Accenture GenWizard*, GenAI, Client Tools SCOM, Solarwinds, Netcool, Azure Monitor" Additional Information:- The candidate should have a minimum of 5 years of experience in IBM Tivoli Netcool- This position is based at our Gurugram office- A 15 years full time education is required Qualification 15 years full time education

Job Title: Engineer - Infrastructure Operation Advisor Career Level - C2 Introduction to role Are you ready to take on a dynamic role that combines Windows system administration with cutting-edge observability and monitoring solutions? We are looking for a skilled and motivated Windows + Observability/Monitoring Engineer to support and optimize our enterprise IT infrastructure. In this hybrid role, you will work closely with infrastructure, DevOps, and application teams to proactively identify issues, implement effective monitoring strategies, and enhance system health across both on-premises and cloud environments. Are you up for the challenge? Accountabilities As an Infrastructure Operation Advisor, you will be responsible for ensuring the visibility, performance, and reliability of critical systems. Your role will involve designing, deploying, and managing observability and monitoring solutions. You will collaborate with various teams to maintain system health and proactively address potential issues. Your expertise will be crucial in building and managing dashboards, alerts, and performance metrics for critical infrastructure. Essential Skills/Experience Bachelor’s degree or equivalent with 4-6 years Operational experience in Windows Server/VMware administration Experience in managing Incidents, Problems, changes and capacity management aspects. Demonstrated ability handling large number of incidents via. Any ITSM tool Flexibility to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC regions 24*7 Experience with Service Now ITSM tool is preferred. Experience working in converged infrastructure, UCS, HP Administer, maintain, and troubleshoot Windows Server environments (2016/2019/2022). Ensure OS patching, configuration compliance, and security hardening. Design, implement, and maintain infrastructure monitoring solutions (e.g., SolarWinds, Dynatrace, Prometheus, Zabbix, Datadog, etc.). Build and manage dashboards, alerts, and performance metrics for critical infrastructure. Ensure infrastructure monitoring solutions support compliance and audit requirements. Desirable Skills/Experience When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, our work has a direct impact on patients by transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining brand new science with leading digital technology platforms and data. Join us at a crucial stage of our journey as we become a digital and data-led enterprise. With the backing and investment to succeed, we're driving cross-company change to redefine the entire industry. Here, you can innovate, take ownership, and explore new solutions in a modern technology environment. Ready to make a difference? Apply now to join our team! Date Posted 11-Jun-2025 Closing Date 14-Jul-2025 AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

About the Role: OSTTRA India The Role Network Monitoring Engineer The Team The OSTTRA Technology teamis composed of Capital Markets Technology professionals, who build,supportand protect the applications that operate our network. The technology landscapeincludeshigh-performance, high-volume applications as well as compute intensive applications,leveragingcontemporary microservices, cloud-based architectures The Impact Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets Whats in it for you We are looking for highly motivated technology professionals who will strengthen our specialisms, and championour uniqueness to create a company that is collaborative, respectful, and inclusive to all. You will have 3 - 5 years experience of Network Engineering to meet the needs of our expanding portfolio of Financial Services clients . This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally. Responsibilities As a network engineer you will be a member of OSTTRAs global network infrastructure team that is responsible for our office, data Centre and cloud network infrastructure. You will be involved in all aspect of our network infrastructure lifecycles and work with design, implementation and maintaining our network. What Were Looking For A degree in Computer Science or a related subject or the equivalent in knowledge and work experience A minimum of 3 years of experience with networks operations and architecture. Implement and configure monitoring solutions using Grafana and Prometheus to visualize network performance and metrics. This includes setting up Prometheus as a data source to collect metrics from various network devices and services. Design and maintain Grafana dashboards that provide real-time insights into network performance, traffic patterns, and system health, allowing for quick identification of potential issues. Utilize Prometheus's powerful querying language (PromQL) to create custom alerts and notifications based on specific thresholds and conditions, ensuring proactive monitoring of network health. Utilize additional network monitoring tools such as Nagios, Zabbix, SolarWinds, and PRTG to enhance overall network visibility and performance. Integrate AlOps network monitoring tools to leverage artificial intelligence for proactive issue detection and resolution. Monitor network performance, identify anomalies, and provide timely alerts on critical issues. Collaborate with network engineers to optimize network configurations and troubleshoot performance-related problems. Develop and maintain comprehensive documentation for network monitoring processes and procedures. Analyze network traffic patterns and provide insights for capacity planning and performance improvements. Implement automation solutions to streamline network monitoring processes and enhance operational efficiency. The Location: Gurgaon, India About Company Statement: OSTTRAis a market leader inderivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks,providinga proven suite of Credit Risk, Trade Workflow and Optimisation services.Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operationalrisk andoptimiseprocessingtodrive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprisingall trading relationships and paradigms, connectedusingpowerful integration and transformation capabilities. About OSTTRA Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more atwww.osttra.com. Whats In It For You Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf -----------------------------------------------------------

* Good Knowledge on SDWAN- Velo cloud or Versa & expertise is required for this position. * AWS/GCP cloud experience & expertise is required for this position. * Cisco Routers 3900, ISR 4300 & ASR 9000. * Switches, 2950, 3750,3850, C9000 series Power Stacking, Data Stacking, HSRP, VRRP & GLBP. * Basic knowledge of firewall technology. * Good Knowledge in VPN on Router, Firewall, IPSec-VPN, DMVPN, RA-VPN, GRE, MGRE. * Knowledge of IPSLA, Track, Routing Failover, Tunneling, QOS. * Good Knowledge of NMS, NPM, NCM Nagios, SolarWinds and PRTG, OPmanager. * Good Knowledge on Backup/restore, IOS, Running Configuration, Start-up Config, network and firewall monitoring. 49766,Network Engineer II * GCP cloud experience & expertise is required for this position. * Good understanding of Cisco ASA and Palo Alto. * Good knowledge of Ansible. * Cisco Routers 3900, ISR 4300 & ASR 9000. * Switches, 2950, 3750,3850, C9000 series Power Stacking, Data Stacking, HSRP, VRRP & GLBP. * Good knowledge of Cisco ASA and Palo Alto. * Good knowledge in VPN on Router, Firewall, IPSec-VPN, DMVPN, RA-VPN, GRE, MGRE. * Knowledge of IPSLA Track, Routing Failover, Tunneling, QoS and Netflow. * Good Knowledge of NMS, NPM, NCM Nagios, SolarWinds and PRTG, OPmanager. * Good Knowledge on Backup/restore, IOS, Running Configuration, Start-up Config, network and firewall monitoring. 48966,Network Engineer II * Good knowledge of Checkpoint, Palo Alto. * Good knowledge of SD-WAN Viptela * Good knowledge of Wireless * Good knowledge on Routing protocol. * Switches, 2950, 3750,3850, C9000 series Power Stacking, Data Stacking, HSRP, VRRP & GLBP * Good Knowledge in VPN on Router, Firewall, IPSec-VPN, DMVPN, RA-VPN, GRE, MGRE * Knowledge of IPSLA, Track, Routing Failover, Tunneling, QOS * Good Knowledge of NMS, NPM, NCM like Nagios, SolarWinds and PRTG, OPmanager * Good Knowledge on Backup/restore, IOS, Running Configuration, Start-up Config, network and firewall monitoring. * Good Knowledge of Firewall CLI and UTM firewall devices, licenses, Blade and services management. 48963,Network Engineer,Sr * Aruba Wireless must have. * Good Knowledge of Checkpoint, Palo Alto. * Good knowledge on Routing/switching protocol. * Cisco Routers 3900, ISR 4300 & ASR 9000 * Switches, 2950, 3750,3850, C9000 series Power Stacking, Data Stacking, HSRP, VRRP & GLBP * Good Knowledge in VPN on Router, Firewall, IPSec-VPN, DMVPN, RA-VPN, GRE, MGRE * Knowledge of IPSLA, Track, Routing Failover, Tunneling, QOS * Good Knowledge of NMS, NPM, NCM like Nagios, SolarWinds and PRTG, OPmanager * Good Knowledge on Backup/restore, IOS, Running Configuration, Start-up Config, network and firewall monitoring. * Good Knowledge of Firewall CLI and UTM firewall devices, licenses, Blade and services management. 48965,Network Engineer,Sr * SDWan (Viptela) experience & expertise is required for this position. * Cisco Routers 3900, ISR 4300 & ASR 9000 * Switches, 2950, 3750,3850, C9000 series Power Stacking, Data Stacking, HSRP, VRRP & GLBP * Good Knowledge of NGFW Firewalls Checkpoint, Palo Alto. * Good Knowledge in VPN on Router, Firewall, IPSec-VPN, DMVPN, RA-VPN, GRE, MGRE * Knowledge of IPSLA, Track, Routing Failover, Tunneling, QOS * Good Knowledge of NMS, NPM, NCM like Nagios, SolarWinds and PRTG, OPmanager * Good Knowledge on Backup/restore, IOS, Running Configuration, Start-up Config, network and firewall monitoring. * Good Knowledge of Firewall CLI and UTM firewall devices, licenses, Blade and services management.

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Summary: The Technical Support Representative - Tier 2 is a crucial member of our service team, serving as a front-line "trusted advisor" for SolarWinds product users. This role is designed to enhance the customer experience by resolving technical issues, educating users on product functionalities, and contributing to a knowledge-based library. Ideal candidates thrive in an innovative, fast-paced environment and are committed to teamwork and personal growth. Responsibilities: Provide direct interaction and support for SolarWinds customers and channel partners, identifying, troubleshooting, and resolving technical issues. Serve as the first point of contact for all customer support inquiries via web or phone support. Act as a liaison between customers, advanced technical support, and internal development teams for escalated product-related issues. Develop or update customer-facing support documentation and public articles on the SolarWinds Customer and Product Support Success Center. Contribute ideas to improve product features, scalability, and customer satisfaction while reducing incident frequency. Share upcoming customer training, successful case studies, and demonstrate product value. Collaborate and share knowledge with team members, celebrating team successes. Required Skills: Bachelor’s degree, diploma, or equivalent work experience. Professional certifications such as CCNA, MCSE, VCP, AWS, or Azure are a plus. Comfortable engaging in technical conversations with customers. Minimum of 4 years of experience in customer technical support or a developer role. Excellent verbal and written communication skills, with support conducted via email and phone. Self-driven with a passion for listening to and resolving customer concerns. Enthusiastic about exploring new IT technologies. Strong knowledge of the current Windows OS server and event logging. Administrative knowledge of Linux. Good understanding of networking, network protocols, security appliances, and access points (e.g., Cisco, Riverbed, Brocade, HP, Aruba). Experience in administering or managing server applications/services such as IIS, MSSQL, and understanding application logs. Experience in deploying or managing network monitoring systems like SolarWinds NPM, SAM, and Nagios is advantageous. Proficient in monitoring protocols such as SNMP, WMI, SMI-S, Common Information Model, and Performance Counter. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! We are looking for a bright, energetic, highly collaborative attorney to join our Finance Department as Procurement Counsel. This role will support the procurement function worldwide, but will be located in Mumbai, India. This will be a highly interactive role that will report to the Senior Director, Strategy & Transformation. The role will entail active, dynamic, and engaging interaction with other members of finance, as well as members of executive leadership, and stakeholders/buyers cross-functionally at all levels of the organisation. This is a global role, so flexibility across time zones will be expected. Responsibilities Based in India, this team member will: Provide proactive counsel on a broad range of procurement matters, including, but not limited to, the company’s legal risk profile, information security concerns and requirements, privacy, internal systems integration dependencies, and artificial intelligence use cases and investigations. Facilitate and streamline communication between buyers and relevant affected areas within the company on a global basis, including finance, legal, product, and information security. Conduct review of, prepare proposed revisions/redlines to, and negotiate a wide variety of vendor agreements, including non-disclosure agreements, license agreements, SaaS agreements, master services agreements, and data protection agreements. Liaise with members of the legal team for issues requiring escalation Assist in the management of the One Trust process/workflow in coordination with various other areas, including InfoSec, IT and finance Assist in developing training materials and advise and educate buyers and other internal stakeholders on procurement/One Trust processes, and provide ongoing guidance and coordination throughout the procurement lifecycle. Assist in identifying and implementing process improvements to promote efficient workflows and handling of requests. Perform other special assignments, strategic projects, or duties as assigned. Interpersonal skills and competencies Be passionate and energized by the challenges of serving a dynamic, global company. Have a strong work ethic, and excellent communication and negotiation skills (both written and verbal), The ability to forge and maintain trust and a strong working relationship with stakeholders, and engage effectively with all levels of the organization. Be independently driven, action-oriented, organized, results-oriented, efficient, and resourceful. Excellent collaborative and interpersonal skills. Able to anticipate issues and escalate appropriately. Be highly analytical and have exceptional problem-solving skills, and a desire to build and grow knowledge and experience. Have a practical, business-oriented approach in order to provide internal stakeholders with clear and concise advice with an appreciation for commercial priorities. Be able to propose creative solutions where necessary, on established timelines, to address business needs while mitigating risk. Have a sense of humour and a can-do attitude. Be able to simultaneously manage multiple workflows, client demand, and shifting priorities within a fast-paced, high-intensity, and rapidly evolving environment while maintaining composure and a positive attitude. Have a strong desire to interact with a variety of stakeholders across the organization. Who You Are Practicing attorney 3 to 5 years of experience working in a fast-paced software/technology company. Adept at translating advice into actionable guidance. Flexible, open-minded thinker with the desire to prioritize internal client needs. Confident in suggesting sound decisions for implementation. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

About the Role: Join our innovative team as a Network Automation Engineer , where you'll design and implement automation solutions that enhance the efficiency, reliability, and scalability of our hybrid network infrastructure. If you're passionate about network automation and eager to drive transformation, this is the ideal opportunity for you. Key Responsibilities: Design and develop network automation solutions using Python, Netmiko, Paramiko, Nornir, and RESTful APIs. Automate network device configurations and operations, integrating with tools like Ansible, Terraform, SolarWinds, and ServiceNow. Manage and automate WAN/LAN routing and switching (IOS XE, SD-WAN, Campus/Data Center Switching) and routing protocols (BGP, OSPF, EIGRP, DMVPN, GRE, IPSEC). Implement Infrastructure as Code (IaC) using Ansible and Terraform across on-prem and cloud environments (AWS, Azure, GCP). Automate deployment and management of network resources in hybrid cloud setups. Integrate automation with monitoring tools (e.g., SolarWinds) for enhanced network visibility. Automate tasks using Infoblox DDI for DNS, DHCP, and IPAM. Collaborate with network engineers to identify automation opportunities and gather requirements. Maintain comprehensive documentation for automation scripts and processes. Troubleshoot and resolve automation-related issues. Automate ServiceNow processes and integrate it with other network tools. Contribute to continuous improvement and stay current with trends in network automation and AI. Required Qualifications: Bachelors degree in Computer Science, Networking, or related field (or equivalent experience). Expert-level proficiency in Python. Strong understanding of routing, switching, and data center technologies (VXLAN, BGP, OSPF). Hands-on experience with Netmiko, Paramiko, Nornir, and RESTful APIs. Proficiency in Ansible and Terraform. Experience in cloud networking (AWS, Azure, GCP). Knowledge of Infoblox DDI and monitoring tools like SolarWinds. Strong troubleshooting and communication skills. Ability to work independently and in a team environment. Preferred Skills: Cisco certifications (e.g., CCNA, CCNP ). Experience with Go, Bash , or other programming languages. CI/CD pipeline experience. Familiarity with network security best practices. Exposure to Docker, Kubernetes . ServiceNow development/administration. NetFlow data analysis experience. Experience in AI-driven automation , predictive maintenance, anomaly detection, or root cause analysis. Knowledge of Agentic AI and emerging AI trends.

Provide Network Support for Team Deliverables L3. Able to Support Entire Network of Client Data Center. Interacting with the client on daily basis and provide insight to the remote team and management. Able to Support and have Good Knowledge of Static and Dynamic Routing Protocol like; EIGRP, OSPF, BGP and Static. Policy-base routing, Source-Base Routing, BGP Attributes. Able to Support and have Good Understanding of Layer2 and Layer3 switching technology Like; VLAN, VTP domain(Server/Client), STP, RSTP, MSTP, Rapid-PVST, Inter-VLAN routing, HSRP, VRRP, Stacking, STP troubleshooting. Able to Support and have Good Knowledge of Firewall Inside, Outside and DMZ zone and Security Level, DMZ, Policy, rule management, security, High-Availability, Cluster, Failover, logs monitoring and troubleshooting. Able to Manage network devices backup manually using TFTP and auto-backup tools. Remotely Upgrade IOS of network devices like Switches, Routers, Firewall and WLC. Able to use and configure Network monitoring tools, NCM, NPM, Syslog servers, event, TFTP Server, Ingress/Egress Traffic Analyzer, alerts, health monitoring. Participate as per schedule and monthly maintenance activities like backup activities. Skills: Should have experience and expertise in SD Wan (Viptela). Should have excellent written and verbal communication. Excellent understanding of Routing, Switching, Firewall, WIFI and Controllers. Good Knowledge in troubleshooting of Routers, Switches and Firewalls. Hands-on of Infrastructure problem solving and troubleshooting tickets. Hands-on operations on mega projects involving global network services and its architecture. Technologies: SDWan (Viptela) experience & expertise is required for this position. Cisco Routers 3900, ISR 4300 & ASR 9000 Switches, 2950, 3750,3850, C9000 series Power Stacking, Data Stacking, HSRP, VRRP & GLBP Good Knowledge of NGFW Firewalls Cisco FTD, FortiGate, Checkpoint, Palo Alto. Good Knowledge in VPN on Router, Firewall, IPSec-VPN, DMVPN, RA-VPN, GRE, MGRE Knowledge of IPSLA, Track, Routing Failover, Tunneling, QOS Good Knowledge of NMS, NPM, NCM like Nagios, SolarWinds and PRTG, OPmanager Good Knowledge on Backup/restore, IOS, Running Configuration, Start-up Config, network and firewall monitoring. Good Knowledge of Firewall CLI and UTM firewall devices, licenses, Blade and services management. Skills good to have: ITIL Foundation Training and Certification Certification is added advantage Knowledge of Cloud Networking (Azure, AWS, Google etc.) Knowledge of Scripting

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we push the limits of what technology can do to make tomorrow better than yesterday and that makes it an exciting and rewarding place to work. We value what makes you unique. Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. As Sr. Database Architect, you will be a part of our Global DBA team responsible for providing design and support. The Database Architect role is pivotal in establishing our Database As A Service model for cloud-based and on premise database deployments. The Database Architect works as a part of a team of database architects, solution architects, engineers and business customers to bring industry best practices to database design, provisioning, automation, security, reliability and availability. This role will work with a Global IT team to engineer solutions to complex business problems while leveraging open source and traditional databases. Your commitment to drive and managing high quality execution, operational excellence and delivering technology solutions that meet business needs and optimize customer experience will have a direct impact on the organization, and ultimately, affect the lives of millions. We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Responsibilities may include the following and other duties may be assigned: Participate in a Global team of Database Architects, Engineers and Administrators to provide technical solution to projects that engage MDT database platforms. Provide hands on technical support across the various on premise and cloud-based database offerings. Participate in the design of our Database As A Service solutions for cloud-based database offerings. Participate in the design of our automated provisioning solutions for on premise and cloud-based database offerings using modern automation tools. Partner with various IT Infrastructure teams and to fulfill project needs while providing exceptional customer outcomes. Provide technical leadership and governance for the big data team, ensuring the implementation of solution architecture within the Mongo & Hadoop ecosystem. Design and implement scalable MongoDB architecture (replica sets, sharding, high availability) Ensure data security and compliance with industry standards, including Kerberos integration and encryption. Architect overview of the administration, configuration, and maintenance of Mongo & Hadoop clusters and associated databases on On-Prem & Cloud-base(AWS). Provide experience with database monitoring technologies for on premise and cloud-based databases including Prometheus, Grafana, SQL Studio, SolarWinds, RDS Console, CloudWatch, Ambari, Cloudera Manager, or custom scripts to track performance metrics and detect issues Provide experience with desktop client tools including MongoDB Database Tools, PGAdmin, DBeaver, HeidiSQL, Navicat, SQL Developer, SQL Studio, Toad, etc. Provide experience with database security products and techniques including auditing, encryption, virtual private databases, row level security, etc. Provide experience with enterprise backup and recovery tools and techniques for providing full, incremental, online, offline and transaction log backups. Work well with IT teams and Business Partners to identify and implement opportunities to improve database performance, reliability, scalability and availability. Willingness to contribute, learn and grow as a member of a team that supports a variety of technologies. Required Knowledge and Experience: Bachelor’s Degree Minimum of 4-5 Years of Mongo DBA Architect, Strong Internals, Aggregation framework, Indexing and experience with MongoDB Atlas. Minimum of 5+ Years of Hadoop DBA Architect, experience with Hadoop distributions (Cloudera, Hortonworks, or Apache) and Strong knowledge of Hadoop ecosystem components: HDFS, YARN, Hive, HBase, Spark, Oozie, Zookeeper, etc. Minimum of 2 years’ experience with open source or cloud-based databases. Nice to Have Recent experience with Apache Hadoop versions 3.4 and 3.3 Proficiency in Hadoop ecosystem tools like Pig, Hive, HBase, and Oozie Experience integrating MongoDB with big data ecosystems (Kafka, Spark, etc.) is a plus. Recent experience with MariaDB, PostgreSQL, Snowflake, SQL Server or Oracle databases in addition to Hadoop & Mongo DB. Recent experience with capacity planning and estimating the requirements for the Mongo & Hadoop clusters. Recent experience deploys in Hadoop clusters using Apache source or distribution sources like Cloudera. Recent experience managing the size of Hadoop clusters based on the data to be stored in HDFS. Recent experience deploys of Mongo DB clusters using MongoDB OPS Manager or Atlas CLI. Ability to manage and review Hadoop & Mongo log files. Recent experience with IAM tools and automated security provisioning for on premise and cloud-based database technologies. Recent experience with automated database provisioning using Terraform, CloudFormation, etc. Recent experience with scripting languages like MongoDB Shell, Perl, PowerShell, BASH, KSH, etc. Recent experience with coding languages Java, Python, JavaScript and SQL Recent experience provisioning databases on Microsoft Azure, Amazon EC2 or Amazon RDS. Recent experience with modern backup approaches and tools including NetBackup or Data Domain for on premise and cloud-based databases. Significant database development or support experience with application development and implementation teams. Recent experience with DevOps and software engineering technologies . Proficiency in Unix, Linux and Windows Server operating systems Knowledge of SQL commands for data retrieval and manipulation Understanding of various DBMS types (i.e., relational, columnar, non-relational) Proficiency in installation, configuration, and maintenance of different DBMS platforms Proficiency in data migration between different database systems Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we push the limits of what technology can do to make tomorrow better than yesterday and that makes it an exciting and rewarding place to work. We value what makes you unique. Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. As Sr. Database Engineer, you will be a part of our Global DBA team responsible for providing design and support. The Database Architect role is pivotal in establishing our Database as A Service model for cloud-based and on-premises database deployments. The Database Engineer works as a part of a team of database architects, solution architects, engineers and business customers to bring industry best practices to automate the database provisioning, Configuration, security, reliability and availability. This role will work with a Global IT team to engineer solutions to complex business problems while leveraging open source and traditional databases. Your commitment to drive and managing high quality execution, operational excellence and delivering technology solutions that meet business needs and optimize customer experience will have a direct impact on the organization, and ultimately, affect the lives of millions. We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Responsibilities may include the following and other duties may be assigned: Participate in a global team of Database Architects, Engineers, and Administrators. Utilize Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation. Automate the provisioning and management of database infrastructure for Oracle, SQL Server, PostgreSQL, and other database engines. Provide hands-on technical support across various on-premises and cloud-based database offerings. Deploy configurations, database settings, parameters, patching, and tools on multiple instances using Ansible playbooks to manage database configurations, apply patches, and deploy necessary tools. Integrate Service Catalog of Service Now/First with Terraform and Ansible to automate requests. Provision databases on Kubernetes (Tanzu & EKS) containers using IaC. Integrate Terraform code repository with CI/CD Platform on Gitlab or GitHub. Utilize database monitoring technologies for on-premises and cloud-based databases, including SolarWinds, RDS Console, CloudWatch, Prometheus, Grafana, Cloudera Manager, or custom scripts to track performance metrics and detect issues. Provide experience with enterprise backup and recovery tools and techniques for full, incremental, online, offline, and transaction log backups. Collaborate with IT teams and business partners to identify and implement opportunities to improve database performance, reliability, scalability, and availability. Demonstrate willingness to contribute, learn, and grow as a member of a team that supports a variety of technologies. Required Knowledge and Experience: Bachelor’s Degree Minimum of 8 - 12 years Sr Database experience as Architect, Engineer or App DBA. Minimum of 4-6 years of experience with Infrastructure as Code skills, utilizing tools such as Terraform and Ansible for database operations. Minimum of 3-4 years of experience with configuration and utilization of GitLab/GitHub, preferably. 3-4 years of experience in provisioning databases on Kubernetes containers. Knowledge of IAM solutions, including CyberArk, Vault, Secrets Manager, etc. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Job Title: Networking Manager Department: Networking and After Sales support Location: Nashik Experience Required: 10 + years in network administration or related roles Job Summary: We are seeking a skilled and proactive Networking Manager to oversee the daily operations of our organization's network infrastructure. The ideal candidate will have 10 + years of hands-on experience in network design, implementation, and maintenance, with a strong understanding of enterprise networking environments, security best practices, and team leadership. Key Responsibilities: Design, implement, and manage scalable, secure, and resilient network infrastructure (LAN/WAN, VPN, wireless). Monitor network performance and ensure system availability and reliability. Manage firewalls, routers, switches, and other network devices. Troubleshoot network issues and outages and provide timely resolutions. Maintain network documentation including diagrams, IP schemas, and procedures. Oversee installation, configuration, and maintenance of networking hardware and software. Collaborate with cybersecurity teams to ensure network security policies are implemented and maintained. Manage vendor relationships, contracts, and procurement of networking hardware/software. Provide leadership to a small team of network engineers or support technicians. Evaluate and recommend network improvements and technology upgrades. Ensure compliance with internal policies and regulatory requirements. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 10 + years of experience in network administration, engineering, or management. Strong understanding of TCP/IP, routing protocols (e.g., BGP, OSPF), and VLANs. Hands-on experience with Cisco, Juniper, Fortinet, or equivalent networking equipment. Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, PRTG). Experience with cloud networking (AWS, Azure, or GCP) is a plus. Industry certifications such as CCNA, CCNP, CompTIA Network+, or equivalent preferred. Strong problem-solving, leadership, and communication skills. Preferred Skills: Experience in hybrid cloud environments. Knowledge of SD-WAN technologies. Experience with VoIP systems and QoS configurations. Understanding of ITIL frameworks and service management tools.

Experience range : 2 to 5 years Job Locations : Chennai /Bangalore Work model : 24*7 (weekends) & Nightshifts during weekdays (Note : Fixed Week-off) Notice period : Immediate/Short Joiners/Serving np (Mandatory) *Note : Only Candidates who meets the above criteria will be contacted soon. About the Role We are hiring a Senior Support Analyst to be part of our Wealth Management IT Application Production Support (APS) team. This is a mission-critical L2/L3 production support role, responsible for ensuring the stability and smooth operation of wealth management systems. Key Responsibilities Monitor IT systems, batch jobs, and network alerts using Autosys, Nimsoft, and SolarWinds Handle incident and service requests using ServiceNow Perform root cause analysis and ensure timely resolution of recurring issues Support infrastructure maintenance activities Generate daily operational reports for various business lines Manage AS400 user accounts for Wealth Management systems Maintain and update knowledge base documentation (Confluence) Collaborate with global support and IT teams on incident resolution Ensure SLAs are met and escalate critical issues when needed Key Skills & Qualifications 2 5 years of experience in IT infrastructure or application production support Strong knowledge of Unix/Linux, Windows, and AS400 platforms Hands-on experience with Autosys job scheduling Familiarity with monitoring tools like Nimsoft and SolarWinds Experience using ServiceNow or other ITSM ticketing tools Excellent troubleshooting, communication, and documentation skills Ability to work in rotational shifts (including weekends and holidays) Bachelors degree in Computer Science, Engineering, or a related field Preferred Attributes Exposure to the banking or wealth management domain Process-driven with strong attention to detail Team player with client-focused mindset Ability to adapt to change and contribute to process improvements Why Join Us? Be part of a global banking leader with a strong presence in the Asia-Pacific region Work with cutting-edge tools and global teams Access to continuous learning and growth opportunities Inclusive and collaborative work culture Interested? Apply now to become part of a global organization.

Required Skills & Qualifications 3-5 years of hands-on experience in Cisco networking and security . Strong expertise in: Cisco Meraki, Catalyst Switches, Routers, Wireless Controllers Cisco ASA Firewalls, VPNs, and ISE Cisco CUCM, IP Phones, Jabber Netskope Proxy, FortiAuthenticator SolarWinds (NPM, NCM, SAM) Certifications preferred: CCNP/CCIE, Cisco Meraki, Fortinet, or equivalent . Strong troubleshooting, analytical, and leadership skills. Experience in SD-WAN, Zero Trust, and cloud networking is a plus.

About Role: NOC Lead shall serve along with the team on 24 X 7 basis for all problems related to the Karix Infrastructure services (Application, Database, Network Monitoring, Top Customer Monitoring, Telco Monitoring) being used by the customers. What you’ll be Responsible for? Responsible for monitoring platforms/alerts through tools and taking corrective actions. Responsible to open bridge call for all critical/major incidents Triage the incidents. Notify all relevant stakeholders for critical/Major issues- Support team, L2, IT, Sales, Bizops, DM team etc. Responsible for the performance of RCAs- Platform & Services Responsible for the CCM Management Responsible for Incident Management life cycle & Service requests fulfilment Monitor health, performance & utilization of platforms. Responsible for Incident logging, accurately tracks and documents all incidents. Publish platform-wise health dashboard. Monitor & publish customer KPIs Alert optimizations & tools configuration. Responsible for Continuous improvements of the Process Adherence to SLAs and Tickets closure within SLA Documentation/SOPs building Logging your work What you’d have? Experience of 5 - 10 years in NOC Experience in Installation, maintenance, and working knowledge of Infra & application monitoring tools ServiceNow ITOM, Nagios, SolarWinds, Dynatrace, Prometheus & Grafana, and equivalent. Working knowledge of the holistic monitoring of applications with drill-down on the platform layer (Network, infra, middleware, apps, database) etc. Should have implemented 2-3 projects on any of the commercially available tools such as Dynatrace, SolarWinds, ServiceNow, ManageEngine Should be able to design new tools to monitor and configure smart alerts to discover failures/issues. 2 or more years of experience writing code (including Python, Shell Script, PowerShell; and databases like SQL Good understanding of modern software development methodologies (Object). Hands-on experience with open telemetry Why Join Us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal-opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees. www.tanla.com

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Summary: We are seeking a highly skilled Senior Business Intelligence (BI) Analyst to drive data-driven decision-making across our organization. This role requires a strategic thinker with deep expertise in BI tools, data visualization, and advanced analytics. The ideal candidate will work closely with stakeholders to transform raw data into actionable insights that enhance business performance and operational efficiency. Responsibilities: Develop, maintain, and optimize BI dashboards and reports to support business decision-making. Extract, analyze, and interpret complex datasets from multiple sources to identify trends and opportunities. Collaborate with cross-functional teams to define business intelligence requirements and deliver insightful solutions. Present key findings and recommendations to senior leadership and stakeholders clearly and compellingly. Ensure data accuracy, consistency, and governance by implementing best practices in data management. Conduct advanced analytics to drive strategic initiatives. Mentor and support junior BI analysts to enhance overall team capability. Required Qualifications: Bachelor’s degree in Business Analytics, Computer Science, or a related field. 5+ years of experience in business intelligence, data analysis, or a similar role. Proficiency in BI tools (e.g., Tableau, Power BI) and SQL for querying and data manipulation. Experience with Tableau is preferred, but candidates with expertise in other BI tools will also be considered. An understanding of ETL processes, data warehousing, and database management. Experience with Google BigQuery is a bonus. Excellent problem-solving skills and ability to translate data into actionable business strategies. Strong communication skills, with the ability to present insights to both technical and non-technical stakeholders. Experience working with cloud platforms (e.g., AWS, Azure) is a plus. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

ServiceNow ITOM Developer Position Title: ServiceNow ITOM Developer Experience: 4+ Years Location: Bangalore Key Responsibilities: Configure and implement ServiceNow ITOM solutions, including Discovery, Event Management, and Orchestration. Develop and customize ServiceNow ITOM applications to align with business requirements. Ensure effective integration between ServiceNow ITOM and other systems such as monitoring tools and CMDB. Automate IT operations processes, including incident, change, and event management, to drive operational efficiency. Perform configuration, testing, and validation of ITOM modules to ensure seamless performance. Integrate ServiceNow ITOM with monitoring tools like Nagios, SolarWinds, or other third-party monitoring systems. Manage and troubleshoot Discovery jobs, Event Management rules, and Orchestration workflows. Work closely with stakeholders to design solutions for improving IT operations and service delivery. Conduct performance tuning and optimization for the ITOM platform. Provide ongoing support for the ITOM platform, troubleshooting issues and identifying process improvements. Required Skills & Qualifications: 4 years of hands-on experience in ServiceNow ITOM (Discovery, Event Management, Orchestration, and Cloud Management). Strong experience in configuring and managing ServiceNow Discovery and Event Management. Familiarity with ServiceNow Orchestration and automation tools. Expertise in ServiceNow’s CMDB and how it integrates with ITOM. Experience with REST and SOAP web services for integrations. Ability to design and implement automated workflows in ServiceNow. Proficiency in scripting (Server-side and Client-side) within ServiceNow (JavaScript, GlideScript, etc.). Knowledge of operational IT processes, including monitoring, event management, and incident response. ServiceNow Certified Implementation Specialist (CIS) – ITOM or similar certification is preferred. Desired Skills: Familiarity with IT Operations monitoring tools like Nagios, SolarWinds, etc. Strong problem-solving skills and the ability to troubleshoot complex ITOM issues. ServiceNow Integration Hub experience. Understanding of ITIL best practices in ITOM.

1. Incident Management and Troubleshooting -Level 2 Support: Handle escalated network issues from Level 1 support. Troubleshoot and resolve more complex network-related problems (e.g., connectivity issues, network degradation, hardware faults). - Root Cause Analysis: Investigate and identify the root causes of network failures or performance issues. Work with vendors or Level 3 engineers if required for advanced troubleshooting. -Ticket Resolution: Manage and resolve service tickets within defined SLAs, ensuring minimal downtime and service disruption. 2. Network Configuration and Maintenance -Device Configuration: Assist in the configuration, deployment, and management of networking equipment such as routers, switches, firewalls, and wireless access points (WAPs). -Network Monitoring: Utilize network monitoring tools (e.g., SolarWinds, PRTG, Nagios) to keep track of network performance and availability. -Firmware Updates: Apply firmware, software, and configuration updates to networking devices as per the organizations maintenance schedule. 3. Network Design and Implementation Assistance -Network Design Collaboration: Assist in the design, planning, and deployment of network solutions in collaboration with Network Architects or Senior Engineers. -Implementation Support: Provide support in implementing network upgrades or new solutions, ensuring smooth integration and operation within existing infrastructure. 4. Network Optimization -Performance Tuning: Monitor the network's health and performance and apply appropriate tweaks or changes to optimize performance (e.g., configuring load balancing, adjusting QoS parameters). -Bandwidth Management: Analyze bandwidth usage and optimize the network to ensure quality service for critical applications. 5. Security Management -Network Security: Assist in managing network security tools (e.g., firewalls, intrusion detection/prevention systems) to ensure the network is protected from external and internal threats. -Access Control: Implement and manage access control lists (ACLs), VPN configurations, and user access policies to ensure secure network usage. 6. Documentation and Reporting -Documentation: Maintain accurate records of network configurations, network topologies, and changes made to the network. -Reports: Generate performance, security, and incident reports for internal teams or clients to ensure proper follow-up and documentation. 7. Collaboration with Cross-functional Teams -Vendor Liaison: Work closely with third-party vendors or service providers to resolve issues that may require external support or product replacements. -Team Collaboration: Work with other IT teams (e.g., server, application, and security teams) to ensure seamless network operations in a multi-faceted IT environment. 8. Backup and Recovery -Network Recovery: Assist in network disaster recovery planning, backup configurations, and provide support in case of a network failure or outage. -Redundancy and Failover: Ensure that network redundancy (e.g., using HA pairs for switches or routers) and failover mechanisms are properly configured and tested. 9. Training and Knowledge Sharing -Mentoring: Provide guidance and support to L1 engineers and junior staff, assisting with day-to-day troubleshooting and network operations. -Continual Learning: Stay updated with the latest networking technologies, tools, and trends. Enhance personal knowledge and contribute to the team's knowledge base. Candidate Profile -Knowledge of TCP/IP protocol suite - Good knowledge of Routing protocol like BGP/OSPF/ EIGRP. - Good knowledge and hands-on experience of switching protocols and technologies like STP/MSTP/RSTP/VLAN/Ether-channel. - Good knowledge and hands-on experience of Gateway Redundancy protocols like HSRP/VRRP/GLBP. -Network Monitoring and Management tools -Understanding of OSI model and TCP/IP protocol. -Knowledge in Network Management and Monitoring tools such as Solarwinds, NetMon, Manage engine etc. -Basic knowledge of Wireless Controller, Access Points. -Hands-on experience/exposure or theoretical knowledge of Cisco Nexus switches and Nexus technologies like vPC. -Knowledge on Network & Security devices like firewalls. -Strong understanding of network security concepts, protocols, and best practices. -Experience with firewall monitoring and logging tools (e.g., Syslog, Splunk, or native firewall logging solutions). -Familiarity with network protocols (e.g., TCP/IP, HTTP, FTP, DNS, etc.) and common attack vectors. Proficiency in network routing and switching, including VPNs, NAT, SSL/TLS, IPSec, and DNS.

Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com Job Description NOC Engineer This is a full-time NOC Engineer role. The NOC Engineer will be responsible for monitoring and maintaining network systems and servers, identifying and troubleshooting issues. You would be working closely with the Incident Management, IT teams and 3rd party service providers to ensure the availability of all systems & applications to our internal users & external members. Skills and Responsibilities: Supporting NOC operations for continuous monitoring of Global IT Infrastructure (24x7) and services. Understanding on Cisco Routers and Switches, for gather diagnostics and do initial troubleshooting Expertise in troubleshooting Interface and routing issues Understanding of GobalProtect Operations, ability to gather and analyze user logs and troubleshooting Understanding of Palo Alto Operations, ability to check routing and firewall rules, ability to analyze traffic logs Ability to log into Windows Servers, gather diagnostic's and do initial troubleshooting Ability to do basic DNS troubleshooting Ability to work on issues with Windows/Linux servers Ability to aid IT Teams as or when needed and work closely with the vendors. Comfortable in working 24X7 environment. Comfortable in working in rotational shifts. Understanding of Active Directory. Monitor all the Consoles and Ensure every Alerts is picked for investigation. Immediate response to alerts generated from the monitoring tools. Basic Understanding of Monitoring Tools like SolarWinds/PingDom/Datadog/CloudWatch etc. Basic Understanding on AWS Cloud and how are they monitored using AWS CloudWatch. Basic Understanding of polling methods like SNMP/ICMP/WMI/Agents etc. Understanding of IT Infrastructure to be able to effectively escalate issues to the right team/individual Understanding of Jira Service Management for ticketing of alerts. Ability to multitask and handle multiple alerts Ability to contextualize alerts and identify criticality of alerts Excellent verbal and written skills Ability to Collaborate across departments and work as part of a team. Average experience of 5 years Good To have Knowledge on Configuring, Monitoring and tracking Alerts generated by different Monitoring Systems (Solarwinds, Pingdom, AppDynamics, Datadog). Operational knowledge of Confluence for knowledge base and articles(Atlassian – Jira). Knowledge on observability Tools and their concepts. Knowledge of Application Performance Monitoring (APM). Working Knowledge on any of the Observability Tool (like Datadog).

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Truesight Orchestrator. Experience5-8 Years.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Truesight Server Automation. Experience5-8 Years.

SkillNetwork Voice Admin LocationBengaluru we need candidate with experience in Cisco Contact center, with in depth knowledge on integration, development, and enhancement for this technology. CBR230K Exp - 9.5yrs - 13 yrs PFB the : PCCESolid hands-on experience required on PCCE components like ICM, PG, CVP, CTI, Finesse, CUIC. Infrastructure Project DeliveryShould have experience in areas like VoIP, Contact Center, PCCE. Google CCAIShould have deep technical understanding. ICM Scripts, CVP Call Flows, VRU/CVP SolutionDevelop and troubleshoot. DesignProvided High-Level Design and Low-Level Design for new implementation and upgrades. Configuration, Installation, and TroubleshootingCisco CUCM, Finesse, VoIP, and PCCE. Contact Center Express ScriptingStrong knowledge required. Tools ExpertiseRTMT (Real-Time Monitoring Tool), SolarWinds, etc. Upgrades, Migrations, and Capacity PlanningAssist for Cisco Contact Center solution. ICM Scripts, CVP Call Flows, VRU/CVP SolutionDevelop and troubleshoot. DesignProvided High-Level Design and Low-Level Design for new implementation and upgrades. Configuration, Installation, and TroubleshootingCisco CUCM, Finesse, VoIP, and PCCE. Contact Center Express ScriptingStrong knowledge required. Tools ExpertiseRTMT (Real-Time Monitoring Tool), SolarWinds, etc. Upgrades, Migrations, and Capacity PlanningAssist for Cisco Contact Center solution. SkillNetwork Voice Admin LocationBengaluru Rate including mark up - 200 K/M - 220 K/M. Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Voice Admin. Experience8-10 Years.