About the Role: Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers. What you'll be responsible for? Provide support to internal / external customers while adhering to the set SLA parameters. Facilitate calls with customers to explain/resolve/address the issues raised to technical support team Perform initial troubleshooting, do analysis, test service flows to resolve customer’s concerns Collaborate / coordinate with backend teams in identifying / resolving customer issues. Capture and document all queries / concerns via the ticketing tool / email/ calls. Responding to customers via various communication channels and to provide timely revert / updates / notifications. Share periodic updates and feedbacks on regular basis. Maintain regular tracker(s) and publish reports to all stakeholders. Ensure 100% adherence to team’s and organizational processes. Time Management Ticket management Customer response and engagement Cross-functional communication and coordination Compliance and SOPs What you'd have? 2 to 5 years of experience, preferably in Telecom Domain Excellent communication (written & verbal) and interpersonal skills Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions Proactive, self-motivated and should be a team player Flexible to work in 24x7 environment Ability to plan and organize Why join us? Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry. Tremendous Growth Opportunities : Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. I nnovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees Show more Show less

Job Scope: Responsible for creating, monitoring and maintaining various databases such as MongoDB, Mysql, Postgres, etc. Job Responsibilities: Ensure optimal health, integrity, performance, and security of all databases. Develop and maintain data categorization and security standards. Develop and maintain data movement, archiving and purging scripts. Evaluate and recommend new database technologies and management tools; optimize existing and future technology investments to maximize returns. Provide day-to-day support to internal IT support groups, external partners, and customers as required. Manage outsourced database administration services to perform basic monitoring and administrative-level tasks as directed. Participate in change and problem management activities, root cause analysis, and development of knowledge articles to support the organization’s program. Provide subject matter expertise to internal and external project teams, applications developers, and others as needed. Support application testing and production operations. Serve as database administration. Document, monitor, test, and adjust backup and recovery procedures to ensure important data is available in a disaster. Serve as on-call database administrator on a rotating basis. Develop, Implement, and Maintain MySQL, PostgreSQL, Mongo Instances including scripts for monitoring and maintenance of individual databases. File system management and monitoring Diligently teaming with the infrastructure, network, database, application and business intelligence teams to guarantee high data quality and availability Qualification and Experience B.E./B.Tech/MCA 4 - 8 years of experience in managing enterprise databases Knowledge and Skills Experience with NoSQL like Mongo & Redis etc. Good knowledge on MySQL, PostgreSQL.. Clickhouse DB Admin skills in an added advantage. Backup and Recovering MySQL, PostgreSQL and other databases. User level Access: Risks & Threats. Synchronous and Asynchronous replication, converged systems, partitioning, and storage-as-a-service (cloud technologies) Linux operating systems, including shell scripting Windows Server operating system Industry-leading database monitoring tools and platforms Data integration techniques, platforms, and tools Modern database backup technologies and strategies Why join us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees www.tanla.com Show more Show less

Role : Sr. Technical Support Engineer (Team Lead Role) Location: Gurgaon (WFO) What you'll be Responsible for? Provide support to internal / external customers while adhering to the set SLA parameters. Facilitate calls with customers to explain/resolve/address the issues raised to technical support team Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns Collaborate / coordinate with backend teams in identifying / resolving customer issues. Capture and document all queries / concerns via the ticketing tool / email/ calls. Responding to customers via various communication channels and to provide timely revert / updates / notifications. Share periodic updates and feedbacks on regular basis. Maintain regular tracker(s) and publish reports to all stakeholders. Ensure 100% adherence to teams and organizational processes. Time Management Ticket management Customer response and engagement Cross-functional communication and coordination Compliance and SOP What You'd have? Basic knowledge of Linux, MySQL, Oracle, Phoenix and Hive Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions Proactive, self-motivated and should be a team player Flexible to work in 24x7 environment Ability to plan and organize Team Handling Experience is a must Why join us? Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees Show more Show less

Role Title: Assistant Manager - Campaigns Location: Mumbai (On-site) About the Role: Campaign Delivery, Analyzing reports, Client Coordination, Increasing business opportunity What you'll be Responsible for? Understanding - Revenue Model, Product/service of the client, current product/service placement in the product life cycle, marketing spends, main requirement and agenda of the campaign. Brainstorming with the Sales and Client on identifying strategies to increase revenue. Deploying Campaigns on time and analyzing reports. Optimizing the right inventory for the campaign and doing regular optimization to meet the client goal. Building performance driven strategies to maximize return on investment. Creating content for various marketing channels and campaigns Staying up to date on the Latest business trends. Prepare daily activity campaign, client reports etc Knowledge of MMP platforms like Branch, Appsflyer, Trackier etc. What You'd have? Graduate from any Stream. 6-8 years of experience in Campaign management / performance marketing Know how about SQL, Hadoop etc. Must have minimum of 1 year experience in SMS Lead generation or Similar campaigns. Must have Good command over the English, Hindi Language.

About Role - The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a Senior developer responsible for the development of new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills. What you’ll be responsible for ? Should perform the Software design and coding, maintenance, performance tuning. Should understand the use cases and implement it Develop the new module as well as support the existing one. Interprets business plans for automation requirements. Ongoing support of existing java project and New development. Creates technical documentation and specifications. Ability to plan, organize, coordinate, and multitask. Excellent communication in English (written & verbal) and interpersonal skills. What you'd have ? 7-10 yrs of Experience in developing resilient & scalable distributed systems and microservices architecture. Strong technical background in Java, Servlets, XML RDBMS. Experience in developing REST API's using spring boot (or similar frameworks) and webhooks for async communication. Good understanding of async architecture using queues and messaging broker like RabbitMQ, Kafka, etc Deep insights in Java , Garbage Collection Systems, Multi-threading. Experience in container platforms like Docker, Kubernetes. Good understanding of the working of Kubernetes and exp in either EKS, GKE, AKS. Significant experience with various open-source tools and frameworks like Spring, hibernate, Apache Camel, Guava Cache, etc. Along with RDBMS, exposure to various no-SQL databases like Mongo, Redis, Clickhouse, Cassandra. Good analytical skills Why join us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment : Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees. www.tanla.com

About the Role: Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers. What you'll be responsible for? Provide support to internal / external customers while adhering to the set SLA parameters. Facilitate calls with customers to explain/resolve/address the issues raised to technical support team Perform initial troubleshooting, do analysis, test service flows to resolve customer’s concerns Collaborate / coordinate with backend teams in identifying / resolving customer issues. Capture and document all queries / concerns via the ticketing tool / email/ calls. Responding to customers via various communication channels and to provide timely revert / updates / notifications. Share periodic updates and feedbacks on regular basis. Maintain regular tracker(s) and publish reports to all stakeholders. Ensure 100% adherence to team’s and organizational processes. Time Management Ticket management Customer response and engagement Cross-functional communication and coordination Compliance and SOPs What you'd have? 2 to 5 years of experience, preferably in Telecom Domain Excellent communication (written & verbal) and interpersonal skills Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions Proactive, self-motivated and should be a team player Flexible to work in 24x7 environment Ability to plan and organize Why join us? Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry. Tremendous Growth Opportunities : Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. I nnovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees

About the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization. Location: Gurgaon (WFO) What you'll be Responsible for? Managing the existing key accounts Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk Manage escalated customer complaints her major incidents Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business Responsible to maintain accurate records of discussions or correspondence with customers Analyze statistics and other data to determine the level of customer service being provided by the organization To build and grow good client relationship to ensure retention and business growth. To liaise with internal teams to ensure resource availability for on-time project delivery To maximize revenue from existing accounts and develop new accounts within current clients Collaborate with internal business teams to discuss on possible improvements to customer service Conduct regular review meetings with customers to discuss on issues Prepare weekly MIS including project status report What You'd have ? 4-5 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT Engineering Graduate in Computer Science or Electronics Proactive, Self-Motivated Analytical mindset to solve issues with focus on client/customer requirement Takes initiative and accountability Team Player and actively engage and contribute in the team Ability to manage timelines effectively Must have attention to detail Flexible to work in 24x7 environment Excellent communication in English (written & verbal) and interpersonal skills Why join us? Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees