ServiceNow ITOM Developer (Hybrid: Bangalore)

ServiceNow ITOM Developer

Position Title: ServiceNow ITOM Developer

Experience: 4+ Years

Location: Bangalore

Key Responsibilities:

Configure and implement ServiceNow ITOM solutions, including Discovery, Event Management, and Orchestration.

Develop and customize ServiceNow ITOM applications to align with business requirements.

Ensure effective integration between ServiceNow ITOM and other systems such as monitoring tools and CMDB.

Automate IT operations processes, including incident, change, and event management, to drive operational efficiency.

Perform configuration, testing, and validation of ITOM modules to ensure seamless performance.

Integrate ServiceNow ITOM with monitoring tools like Nagios, SolarWinds, or other third-party monitoring systems.

Manage and troubleshoot Discovery jobs, Event Management rules, and Orchestration workflows.

Work closely with stakeholders to design solutions for improving IT operations and service delivery.

Conduct performance tuning and optimization for the ITOM platform.

Provide ongoing support for the ITOM platform, troubleshooting issues and identifying process improvements.

Required Skills & Qualifications:

4 years of hands-on experience in ServiceNow ITOM (Discovery, Event Management, Orchestration, and Cloud Management).

Strong experience in configuring and managing ServiceNow Discovery and Event Management.

Familiarity with ServiceNow Orchestration and automation tools.

Expertise in ServiceNow’s CMDB and how it integrates with ITOM.

Experience with REST and SOAP web services for integrations.

Ability to design and implement automated workflows in ServiceNow.

Proficiency in scripting (Server-side and Client-side) within ServiceNow (JavaScript, GlideScript, etc.).

Knowledge of operational IT processes, including monitoring, event management, and incident response.

ServiceNow Certified Implementation Specialist (CIS) – ITOM or similar certification is preferred.

Desired Skills:

Familiarity with IT Operations monitoring tools like Nagios, SolarWinds, etc.

Strong problem-solving skills and the ability to troubleshoot complex ITOM issues.

ServiceNow Integration Hub experience.

Understanding of ITIL best practices in ITOM.