999 Solarwinds Jobs - Page 6

Business Unit: Cubic Transportation Systems Company Details: As part of the Global Operations Systems Team, reporting to the IT Systems Team Leader, you will be a key liaison, working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional. You will assist in implementing strategies for Central System and Device application deployment, manage application installations and configuration. You will support and administer Central System on cross platform Operating Systems such as Windows, AIX, UNIX, LINUX in close coordination with the Infrastructure and Engineering groups. You will ensure Central System applications and Device application migrations, upgrades and installations are well rehearsed and documented prior to conducting official installations. Job Details: Job Summary: As part of the Global Operations Systems Team, you will be a key liaison, working closely with colleagues and customers to ensure that in-house or deployed systems and devices are kept current and functional. You will assist in implementing strategies for Central System and Device application deployment, and manage application installations and configuration. You will support and administer the Central System on cross-platform Operating Systems such as Windows, AIX, UNIX, and Linux in close coordination with the Infrastructure and Engineering groups. You will ensure Central System applications and Device application migrations, upgrades, and installations are well-rehearsed and documented prior to conducting official installations. Essential Job Duties And Responsibilities Perform day-to-day application administration. Monitors and manages application and infrastructure health. Manages and controls application software licenses. Installs and upgrades all applications across on-premise and Cloud platforms. Troubleshooting issues with containerized applications running on Docker or Kubernetes Application deployments using manual methods and automation tools Maintains secure applications. Work collaboratively with Project Managers, Operations teams, Test teams, Developers, and Clients in relation to supporting application deployments and changes. Responsible for effective deployments into the live and non-production ensuring impact to operational service is minimized. Provides sign-off on various release gateways. Provides guidance and recommendations on all backend OS’s and infrastructure in relation to application function and performance. Provides assistance with Windows, UNIX, LINUX based platforms in relation to application function and performance. Monitors system backup/restore/failover on device software and hardware. Mentors staff, is a key liaison to peers and other system analysts. Conducts performance tuning; optimization of resource configuration on all platforms and LAN. Provides assistance in the configuration of Routers, Firewalls, and Load Balancers as related to application requirements. Assists in the installation and configuration of databases, including database migration tasks when performing application upgrades Assists in installing, configuring, and operating monitoring software such as SolarWinds, Dexda, and Azure Insights. Develop documentation describing installation-specific configurations and processes. Interacts with application and infrastructure vendors and distributors. Participates as a primary contact in the 24x7 on-call support rotation. Comply with Cubic’s values and adhere to all company policies and procedures. In particular, comply with the code of conduct, quality, security and occupational health, safety, and environmental policies and procedures. In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time to time, as may be reasonably required of them. Minimum Job Requirements: Essential A university degree in a numerate subject (e.g., Computer Science, Maths, Engineering, Natural Science) or a relevant field. OR equivalent years of experience in lieu of a degree. Five (5)+ years of experience in maintaining applications, both third-party COTS (Apache Kafka, Zookeeper, Apache Storm, Apigee) and internally developed. Core understanding of CI/CD pipelines such as Jenkins, Octopus Deploy, Azure DevOps, or GitHub Actions Knowledge and experience administering various Windows and UNIX Operating Systems, including bash scripting. Knowledge of databases, including SQL Server and Oracle. Knowledge of SQL in general. In-depth understanding of System Administration/Analyst methodology and principles. Proficient with all Microsoft Office applications. Desirable ITIL experience Understanding of Windows applications such as Microsoft CRM and SAP Scripting ability to automate manual day-to-day tasks using tools such as Ansible and HashiCorp Vault Knowledge of Azure & Cloud based technologies Knowledge of Kubernetes or Docker Worker Type: Employee

A job description for an NMS (Network Management System) tool administrator would outline the responsibilities of managing and maintaining the NMS, including configuring, optimizing, and supporting it to ensure effective monitoring of the IT infrastructure. This includes tasks like configuring the NMS platform, monitoring network device health, developing custom reports, and providing technical support for the tool. Key Responsibilities: • NMS Configuration and Maintenance: Configure and maintain the NMS platform, ensuring it accurately monitors the network infrastructure, including network devices, servers, applications, and databases. • Report Generation and Analysis: Develop and maintain custom reports and dashboards to provide insights into network performance and identify potential issues. • Troubleshooting and Support: Troubleshoot NMS-related issues, investigate performance problems, and provide technical support to end users. • Documentation and Procedures: Maintain documentation for NMS configurations, procedures, and troubleshooting steps. Required Skills and Knowledge: • NMS Tool Proficiency: Extensive experience with a specific NMS tool (e.g., SolarWinds, Nagios, Zabbix). • • Networking Knowledge: Strong understanding of network protocols, devices (routers, switches, firewalls), and security concepts. • • System Administration: Basic knowledge of operating systems (Windows, Linux), virtualization, and databases. • • Troubleshooting and Analytical Skills: Ability to diagnose and resolve network issues, analyse performance data, and identify root causes. • • Communication and Collaboration: Excellent written and verbal communication skills, ability to work effectively with other IT staff, and ability to document technical information. • • Scripting Skills (Optional): Familiarity with scripting languages (PowerShell, Python) for automating NMS tasks. Minimum Experience required – 4+

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! We seek a Senior Manager (Infrastructure & Site Reliability Engineering) with extensive experience in AWS, Azure, Kubernetes to lead our Site Reliability Engineering (SRE) team. The ideal candidate will manage a team of SREs and ensure our cloud infrastructure and services availability, reliability, and scalability. The successful candidate will deeply understand SRE practices and have a track record of implementing high-quality site reliability engineering practices (SLAs, SLOs, Proactive Alert Management, Incident Response/Review, Post Mortems, Capacity Planning, Costs Management etc). Responsibilities: Manage and lead a team of SREs responsible for ensuring the reliability and availability of our cloud infrastructure and services Develop and implement site reliability engineering practices to improve service availability, performance, and scalability Collaborate with cross-functional teams to design and implement new features and services that meet customer needs and business requirements Develop and implement incident response plans and post-incident reviews to identify root causes and prevent future incidents Monitor and analyze system performance metrics to identify and resolve performance bottlenecks Build and maintain relationships with key stakeholders, including internal customers and vendors Stay up-to-date with industry trends and emerging technologies related to site reliability engineering and cloud infrastructure Qualifications: Bachelor's degree in Computer Science or related field, or equivalent work experience 8+ years of experience in site reliability engineering, infrastructure engineering, or a related field 4+ years of experience managing and leading a global team of SREs or infrastructure engineers Must have extensive experience with AWS, Kubernetes in a SaaS product with >$100M ARR Experience with developing and implementing site reliability engineering practices and incident response plans Programming skills with a high-level language like Python/Go and IaC tools like Terraform, Pulumi. Expertise with distributed systems for large-scale data processing and stream processing. Strong analytical and problem-solving skills Excellent communication and interpersonal skills Demonstrated ability to build and maintain relationships with internal and external stakeholders SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

Job Description: - Routing Protocols: BGP, OSPF, EIGRP, MPLS, GRE, and IPsec - Switching Protocols: STP, RSTP, VLAN, and Inter-VLAN, VTP, HSRP and VRRP, Ether-Channel, Stack switching, VSS, 802.1x, MAB, DHCP snooping, IPDT. - DC Networks: ACI Deployment and troubleshooting, VPC, VDC, FEX, Fabric Path. - Security: Cisco, Fortinet, Palo Alto Networks, Juniper, Sophos, Watcguard, Cloud Firewalls, Cisco ISE and F5 (LTM and GTM). - Misc: Infoblox (DHCP, DNS & IPAM), Wireless, Heatmaps, Netflow, IP-SLA, SNMP TRAP & MIB, IOS and ISSU upgrade, NAT, TACAS+, Access-lists, Route-maps. - Automated provisioning of VPCs, networking, IAM roles, subnets, and security configurations - Large-scale Cloud Migrations & deployments. - Design and implementation of new Network environments. - Upgradation of previous Network environments - Working with client team to capture requirements and prepare plans. - Able to work as an individual contributor. - Support Business projects in providing expertise for several projects part of business priorities. - Provide technical support during whole project lifecycle, from Initiation, planning, execution, control and closing. - Based on Business projects portfolio, in alignment with Projects Lead, deliver expertise to support project deliveries. - High Level Design (HLD) review and Low Level Design (LLD) conception. - Collaborate with cross functional team: leading technical workshop. - Providing inputs for project reporting. Functional Skills: - Cisco Routers: ISR 1900, 2900, 3900, 4000, ASR 1K, 9K - Switches: Cisco (Catalyst 2900, 3800, 4500, 6500,6800, 9000) - Nexus 9K,7k,5k and 2k Infoblox: IB-1420, IB-2220 - Security: Cisco ISE(VM), ASA, FTD, Palo Alto (VM), PA-500, PA-3020, PA-5020, PA-7000. F5 LTM & GTM - Tools: SolarWinds, Splunk, Service-now, Ehealth, CA spectrum, Cisco prime. - Excellent communication skills - Well versed with Cloud Technologies Interviews: - Candidate will have to go through Client Interview for selection. Mandatory Documents: - Passport - Experience Certificates - Certification Certificates

POSITION SUMMARY: The IT Helpdesk Executive is responsible for monitoring the production environment, ensure the systems we monitor are online and functioning properly, escalate problems and issues to appropriate Core Service, Network Services, and/or Application Teams. The systems we provide monitoring for include but are not limited to; the Global Enterprise Data Center (EDC), Active Directory, Global Messaging, Networking, Enterprise Applications, DIS/BizTalk, and Agency Systems/Servers. Responsible for effectively coordinating and running SWAT calls and communicate outages via email notification to Global IT Staff, via GIS Notifications. Ensuring timely follow-up communications are sent and/or are coordinated between shifts to be sent as required. Responsible for providing after-hours and overflow support to Enterprise Service Desk/ESD. Generating tickets via Remedy/Helix ticketing system, routing and resolving tickets as required. Assists with basic troubleshooting of systems, networks, and applications using standard troubleshooting tools/playbooks. Following standard operating procedures, performs first-level troubleshooting to determine/resolve problems. Escalate technical problems to Core Services, Network Services, or application owners to determine corrective actions after initial troubleshooting has been completed/documented as outlined in playbooks. The Advanced Response Group provides services 24x7, the ability to work independently and efficiently without direct supervision of day-to-day tasks is required. Operational tasks and maintenance procedures are completed, and service level agreements are met using industry-standard monitoring tools. Shifts are static and do not rotate. However, we are required to provide coverage 24x7 which may require individuals to cover shifts that fall outside of their normally scheduled working hours. ESSENTIAL FUNCTIONS: Monitor servers, systems, and storage environments in the Global Enterprise Data Center (EDC). Monitors Global Messaging/M365 Environment. Monitors Active Directory Environment. Monitors Global Network Environment. Monitors Enterprise Applications. Follows documented escalation procedures for all services and ensures timely escalation. Utilizes monitoring tools to ensure availability and functionality of all monitored services & applications. Utilizes basic systems, network, and application tools for troubleshooting. Work with appropriate teams and owners to ensure proper monitoring, troubleshooting, and escalation processes are current. Assists ESD and provides customer service as required. Document updated processes, outages, and shift information in the pass-down log. Seek to increase knowledge and training team members on new processes to ensure overall team success. Perform other job duties and responsibilities as assigned. EDUCATION, SKILLS, AND EXPERIENCE REQUIREMENTS: Graduate. An Associate Degree in Computer Science or related discipline is preferred. At least 2 years of experience monitoring systems, networks, Active Directory, Messaging, and Cloud Base Solutions. Experience with Monitoring Management software (Splunk, OpenView, SolarWinds, RDP, etc.) is required. This will be on staffing payroll.

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. We are looking for a Senior Database Engineer to administrator and maintain NoSQL and relational SQL Server/MySQL Databases. The candidate will be part of the team providing operations support on multiple No SQL clusters running on Azure and will be responsible to install, configure, monitor, design, implement and support our mission critical MongoDB, Cosmos, Couchbase and SQL Server environments. The ideal candidate should be a fast learner, eager, passionate about automating development and production environments, and enjoy the challenge of working in a highly distributed and dynamic Hybrid Cloud environment. As part of service-oriented team, the role will require the individual to collaborate effectively with other internal engineering teams to gather requirements to deliver on various database platforms. There will be plenty of opportunities for developing your skills, as we look to improve constantly with the latest technologies. Essential Responsibilities Create, Administer, Monitor, and Maintain multiple Elasticsearch, MongoDB, and Cosmos and Couchbase environments. Work with development teams to design and implement optimized NoSQL databases. Implement relational databases, tables, and table changes. Support application development for problem solving and performance tuning. Assist in administering, monitoring, and maintaining SQL Server environments, including for disaster recovery. Work on new and existing logical/physical database designs for applications and infrastructure. Provides after-hours support for database emergencies, routine scheduled maintenance, and database server patching. Works closely with the business and engineering teams to understand and plan for storage and database needs. Implementation, configuration, maintenance, and performance of SQL Server RDBMS systems, to ensure the availability and operational readiness (security, health, and performance) of our corporate applications in cloud (managing Cloud Infrastructure related to SQL Data Services in Azure). Assist app dev teams with complex query tuning and schema refinement. Utilize various tools to evaluate performance and implement remedies to improve performance, including tuning database parameters and SQL statements. Required Qualifications 8+ years of experience in working in Database, Data Management, or Engineering roles. 6+ years of progressive experience in high volume/high transaction data administration, with at least 3 years working with Microsoft Azure Cloud technologies. 6+ years of experience managing NoSQL databases such as Couchbase, MongoDB, CosmosDB. 2+ years of experience in ElasticSearch. 6+ years of experience in performance tuning and database monitoring utilizing techniques with query analysis, indexes, statistics, execution plans. Prior experience working with large (2tb+) transactional databases and across a large environment with hundreds to thousands of databases in-scope. Desired Technical Skills Ability to troubleshoot performance issues with NoSQL databases (Elasticsearch, MongoDB, Cosmos and Couchbase) Accurately recommend configuration changes for optimal performance of NoSQL databases (Elasticsearch, MongoDB, and Cosmos and Couchbase) Experience in the design, testing, implementation, maintenance, and control of the organization's NoSQL databases across multiple platforms, technologies, (for example physical, relational and object oriented) and computing environments. Ability to develop queries to extract information based on compounded search criteria. Strong expertise with relational databases (Microsoft SQL Server, MySQL is a plus) with enhanced troubleshooting and performance tuning skills. Fundamental proficiency in data modeling in practical applications of a moderate nature. Firm understanding of the most prominent Azure database technologies such as Azure SQL Database and Azure SQL Managed Instance. Backup, restore, secure, scale, monitor and tune an Azure SQL Database Experience translating environments into Azure Managed Instance and other Azure technologies will be given a strong preference. Nice to Haves Certifications in Azure/SQL Server/NoSQL Experience with Postgres and MySQL is a big plus but not mandatory. Knowledge of SQL monitoring tools SolarWinds DPA, RedGate etc. Service now and Azure DevOps experience Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com Visit us on Facebook

Job Title:Cloud/ITSM Project Manager-PIExperience5-10 YearsLocation:Hyderabad : Job Overview: The Support Project Manager will be responsible for overseeing and managing the day-to-day support of our IT platforms. This role involves coordinating between various teams, managing support processes, and ensuring that platform issues are resolved efficiently to minimize downtime and enhance user satisfaction. The ideal candidate will have a strong background in IT support, project management, and a proven track record of successfully leading support initiatives in a fast-paced environment. Responsibilities: Project Management:Lead and manage support projects from inception to completion, ensuring they are delivered on time, within scope, and on budget. Platform Support:Oversee the day-to-day support of IT platforms, including troubleshooting, issue resolution, and system maintenance. IT Service Management (ITSM):Apply ITSM principles and ITIL methodologies to improve service delivery processes and ensure that projects align with ITIL best practices. Incident Management:Handle escalations and complex support issues, coordinating with technical teams to ensure timely resolution. Team Coordination:Work with cross-functional teams to implement and optimize ITSM processes, including Incident Management, Problem Management, Change Management, and Service Request Management. Process Improvement:Ensure seamless integration of ITSM practices with other business operations to improve service efficiency and customer satisfaction. Stakeholder Communication:Maintain regular communication with stakeholders to provide updates on project status, support issues, and resolutions. Reporting:Generate and analyze reports on platform performance, support metrics, and project progress to drive data-driven decision-making. Qualifications: 5+ years of experience in IT support and Project Management Experience with monitoring and Performance management tools like Jira, ServiceNow, salesforce, SolarWinds, Splunk, or other IT monitoring solutions. Strong understanding of ITIL frameworks, incident management, change management, and risk management Proven ability to manage projects effectively, with strong organizational and problem-solving skills. Knowledge of networks, servers, cloud computing, and data backups and Familiarity with AWS, Azure, or Google Cloud for managed services would be an advantage.

We’re seeking an experienced SQL Server DBA / Developer with 5–8 years of hands-on expertise to join our dynamic team. This role is key to ensuring the performance, reliability, and scalability of our database infrastructure, while continuously driving automation and operational efficiency What You Will Be Doing Install, configure, and maintain relational Database environments in alignment with industry best practices and organizational standards. Optimize database performance through tuning, indexing, and query optimization; manage backup and recovery strategies to ensure data integrity and availability. Implement and enforce robust security controls, including access management, encryption, and auditing, to safeguard sensitive data. Prioritize and propose automated solutions over manual controls as a mandatory practice, ensuring consistency, efficiency, and reduced operational risk. Collaborate with development, DevOps, and infrastructure teams to design and implement scalable, high-performance database solutions. Monitor, troubleshoot, and resolve database issues to ensure high availability, reliability, and minimal downtime. Support deployment activities and provide production support for enterprise-scale systems, including incident response and root cause analysis. Drive automation initiatives to streamline routine database administration tasks using PowerShell, T-SQL, or other industry-standard tools. Ensure compliance with data governance frameworks, security policies, and internal standards, including documentation and audit readiness What You Will Likely Bring 5–8 years of hands-on experience as a SQL Server DBA and/or Developer in enterprise environments. Advanced proficiency in T-SQL, including complex query development, performance tuning, and indexing strategies. Deep understanding of SQL Server architecture, internals, and high availability solutions such as AlwaysOn Availability Groups, clustering, and replication. Strong scripting skills in PowerShell for automation, monitoring, and administrative task optimization. Experience with SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS) is a plus. Familiarity with backup and recovery frameworks, including Ola Hallengren’s scripts and third-party tools. Solid grasp of database security best practices, including authentication, authorization, encryption, and auditing. Excellent communication and collaboration skills, with the ability to work effectively across cross-functional teams. What Could Set You Apart Willingness to participate in on-call rotations and support production incident management as part of a shared responsibility model. Ability to adopt and integrate automation tools such as Ansible, Terraform, or Python to enhance operational efficiency and consistency. Exposure to major cloud platforms, including Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP). Familiarity with modern monitoring and observability tools, such as Datadog, SolarWinds, or equivalent platforms. About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter Chaithra D B

Location: Pune, India Model of Work: Hybrid/Remote Hours of Operation: 4AM CT to 1PM CT (2:30PM IST to 11:30PM IST) About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com Be a part of our legacy Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. Who We Are Looking For: Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. Job Purpose: We are looking for a systems administrator with a background in the implementation and operational support of an Application Service Provider style environment. Our team's mission statement is to provide our customers with exceptional and reliable access to our products and services, acting as the conduit between the outside world (the Internet) and our data center infrastructure. As part of the team, you’ll be working with a variety of products from the likes of VMware, Windows, Pure Storage, plus a mix of technologies to help deliver our mission statement. What You Will Do: Infrastructure Monitoring: to monitor core infrastructure and systems, proactively addressing alerts, optimizing performance, and preventing outages. High Availability: Ensure a secure and highly available environment (99.9% uptime) for our customers using, monitoring, and optimization. 24x7 On-Call Rotation: Participate in a 24x7 on-call rotation and streamline incident response. Issue Resolution: Exercise independent judgment to analyze, troubleshoot, and resolve system issues, particularly within VMware environments and the underlying hardware infrastructure. Escalated Support: Assist with escalated system issues related to virtualized system infrastructure. System Documentation: Maintain, review, and continuously improve system documentation. IT Systems Point of Contact: Act as the primary point of contact for queries related to our IT systems, including VMware, SAN and Cisco UCS hardware And other duties as assigned What To Bring: Certifications: Preferred: VMware VCAP or Nice to Have: Cisco Data Center Certificates. VMware Expertise: Proven experience managing large VMware environments with 5000+ VMs, 250+ Hosts. Proficient in patching, deploying, and maintaining VMware environments, ensuring peak performance. Technical Skills: Experience with Cisco UCS Tech Stack and Dell Servers. Understanding of Storage Providers (HPE Nimble, Netapp, PURE), Storage Networking, including iSCSI and Fibre Channel. Hands-on experience with ticket management and troubleshooting. Proficiency with VMware ESX 8.0+ and the Microsoft Server ecosystem (2016-2019), including AD, DNS, DHCP, GPO, CA, DFSR, and other services. Experience in managing and responding to alerts using tools like SolarWinds, vSphere, PRTG or vRealize Operations. Nice To Have: Linux Experience Citrix Experience VMware vRealize / Aria Additional Details Hours of operation: 4AM CT to 1PM CT (2:30PM IST to 11:30PM IST) Remote Work: Position is open for remote work if candidate has the resources available to be productive at home. Visa Sponsorship: Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position. About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com. Quorum Diversity Statement :At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

Strong understanding of network monitoring protocols, including SNMP and NetFlow. Proficiency in networking protocols such as TCP/IP, BGP, OSPF, MPLS, VLANs, VPNs, WLANs, and SD-WANs. Expertise in working with networking devices from OEMs

Senior DBA Developer Experience: 5 Years Location: Bengaluru, Chennai, Hyderabad, Kochi, Noida, Pune, Trivandrum Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps 3) Ability to work on an elevated server ticket and solve 4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc. 6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team. 7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements 9) Monitoring:a. Skills in monitoring of infrastructure and application components 10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa. 11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations

· Good verbal and written communication skills to be able to clearly & effectively communicate with clients based out of the US / Europe / India. · Should possess a good knowledge in the Linux Administration to be able to tackle L1 & L2 tickets. And a hands-on & recent experience in installing, configuring, and maintaining RHEL or RHEL based distros like CentOS / Rocky Linux / Alma Linux is a must. · Should possess a good knowledge & have hands-on experience in setting up local file systems(ext4, XFS etc), shared file systems (NFS etc) and maintaining them including troubleshooting all the issues related to them. Should possess good knowledge in Linux file permissions. · Should possess a good knowledge in Linux networking, including setting up network interfaces, routing, firewall (iptables) for various scenarios and be able to troubleshoot any network issues at OS level. · Should have a good knowledge in Linux / Unix user management, local / LDAP / NIS etc and how to integrate external user databases like AD with Linux. · Should possess a good knowledge & hands-on experience in Ansible & scripting (bash or python). · Should have hands-on experience with any monitoring tools like zabbix, prometheus, solarwinds etc and ticketing tools like JIRA, github / gitlab issues etc. · Should possess the ability to understand new concepts & technologies quickly and should also have good troubleshooting & analyzing skills to work with minimum supervision. · Should possess a basic understanding of version control systems like Git & git repo hosting websites like GitHub. And should also have a basic understanding of DevOps concepts & DevOps tools like Jenkins / GitLab. · Should possess at least a basic knowledge & some exposure at workplace to at least one of the major cloud service providers (AWS / Azure / GCP). · Should be willing to explore & learn new technologies as per the projects' requirements and come up with suggestions / solutions for the issues at hand. · Should be willing to work flexible hours & contribute to the improvement of processes within the team and to be a team player. Job Type: Full-time Pay: ₹244,505.36 - ₹1,194,112.28 per year Work Location: In person Speak with the employer +91 7799816682

Job Title: Network Administrator Location: Hyderabad Experience: 1–3 Years Job Type: Full-Time Job Summary: We are looking for a reliable and detail-oriented Network Administrator with 1–3 years of experience to support, configure, maintain, and upgrade our organization's network infrastructure. The ideal candidate will ensure the integrity and high availability of network resources while maintaining security and performance. Key Responsibilities: Install, configure, and support LAN, WAN, and internet systems or a segment of a network system. Monitor network performance and ensure system availability and reliability. Troubleshoot network problems, outages, and coordinate with vendors or service providers as needed. Configure and support firewall, routers, switches, and wireless infrastructure. Maintain network documentation, logs, and procedures. Ensure network security and connectivity through firewalls, VPNs, and antivirus policies. Perform regular backups and implement disaster recovery measures. Collaborate with IT support teams to resolve hardware/software issues related to networking. Required Skills & Qualifications: Bachelor’s degree in Computer Science, IT, or a related field. 1–3 years of experience in a similar role. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.). Hands-on experience with routers, switches, firewalls, and wireless access points. Experience with tools such as Wireshark, SolarWinds, or similar network monitoring tools. Strong troubleshooting and analytical skills. Job Type: Full-time Work Location: In person

Job Summary: We’re looking for a highly skilled ServiceNow IT Operations Management (ITOM) Developer with deep expertise in Discovery and Service Mapping . In this role, you’ll design, configure, and maintain ITOM solutions that drive operational visibility and service reliability across our global enterprise. Key Responsibilities: Develop & Maintain ITOM Solutions: Lead the design, configuration, and upkeep of ServiceNow ITOM modules, with a special focus on Discovery and Service Mapping. Discovery Design: Create and customize Discovery patterns, probes, and sensors to accurately capture on‑premises, cloud, and hybrid infrastructure data. Service Mapping: Build dynamic service maps for critical business services, ensuring end‑to‑end visibility of service dependencies. CMDB Management: Collaborate with infrastructure and application teams to establish and maintain correct CI relationships; perform root cause analysis and troubleshooting to uphold CMDB data accuracy. Integration Support: Integrate third‑party monitoring and management tools (e.g., Nagios, SolarWinds, AWS CloudWatch) with ServiceNow ITOM. MID Server Administration: Configure, deploy, and troubleshoot MID Server instances to support Discovery activities. Technical Documentation: Produce and maintain clear process flows, configuration guides, training materials, and runbooks. Governance & Best Practices: Champion CMDB health by enforcing ITIL-aligned processes and regular data quality checks. Required Skills and Qualifications: Minimum of 5 years of experience working with ServiceNow ITOM , specifically Discovery and Service Mapping . Strong understanding of CMDB , CI relationships , and IT infrastructure (servers, network devices, cloud services). Hands-on experience in creating and customizing patterns , probes , and sensors . Familiarity with MID Server configuration and troubleshooting. Proficient in JavaScript and ServiceNow scripting. Knowledge of network protocols , operating systems , and cloud platforms (e.g., AWS, Azure, GCP). Strong analytical, troubleshooting, and communication skills. ServiceNow Certified Implementation Specialist – ITOM (preferred but not mandatory). Preferred Qualifications: Experience with Event Management , Orchestration , or Cloud Management within ServiceNow. ITIL Foundation certification. Familiarity with Agile methodologies

Key Responsibilities: Design, implement, and manage LAN/WAN infrastructure using Cisco routers and switches. Configure and troubleshoot routing protocols (OSPF, EIGRP, BGP) and VLANs. Maintain network performance by performing regular monitoring and analysis. Implement network security measures including firewalls, VPNs, and ACLs. Provide Level 2/3 support and troubleshoot issues related to network outages and performance. Manage Cisco wireless infrastructure and network hardware lifecycle. Collaborate with IT and support teams for project implementation and changes. Ensure documentation is up to date for all network diagrams, configurations, and processes. Requirements: Bachelor's degree in Computer Science, IT, or related field. Cisco Certification – CCNA (mandatory); CCNP/CCIE (preferred). 2+ years of experience in a network engineering role. Strong knowledge of Cisco IOS, network protocols, and security practices. Experience with monitoring tools (e.g., SolarWinds, PRTG). Good communication skills and ability to work independently or in a team. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

Position: Senior Network Engineer Location: Ahmedabad, India Employment Type: Full-time Seniority Level: Senior Industry: Information Technology & Services | Computer Networking | Software About Ray Ray is an innovation-driven technology company redefining enterprise networking. We build secure, cloud-managed connectivity solutions—including SD-WAN, Wi-Fi, and NGFW—tailored for modern distributed enterprises. Our platform is trusted by large BFSI, retail, education, and hospitality organizations. Qualifications & Certifications Advanced Certifications: CCNP, CCIE, Red Hat, or equivalent industry credentials Experience 5+ years of hands-on experience in enterprise networking Proven track record in leading SD-WAN and Wireless network architecture and deployments Experience in handling critical escalations, driving RCA, and mentoring teams Work Schedule Monday to Saturday (10 AM to 7 PM India Time) Extended availability required for high-priority escalations and deployments Flexibility to transition to a 5-day rotational shift schedule in the future, based on business needs Key Responsibilities A. Network Architecture & Escalation Management Lead design and deployment of complex SD-WAN and Wireless network solutions Own RCA and resolution of high-impact issues; guide L3 support activities Function as the senior escalation point for internal teams, partners, and SIs Align network strategies with business needs and compliance standards Act as a technical advisor in key enterprise engagements and partner enablement programs B. Technical Leadership & Collaboration Guide junior engineers and partner teams on best practices and troubleshooting Collaborate with product engineering to provide structured technical feedback Standardize implementation frameworks across regions and verticals Represent networking in cross-functional initiatives (cloud, security, performance) C. Deployment & Optimization Lead full-cycle deployments: design, POC, rollout, performance optimization Ensure operational excellence through documentation and governance of standards Evaluate network management and monitoring solutions for proactive performance insights Core Technical Skills Deep understanding of: DNS, DHCP, VPN, IPSEC, BGP, OSPF, HSRP, 802.11, 802.1x, SNMP Experience with enterprise firewalls (Sophos, Palo Alto, Fortinet, pfSense) Hands-on with L2/L3 switching and routing using Cisco, Juniper, HP Knowledge of cloud networking : AWS, Azure, hybrid connectivity models Integration with identity-based authentication (Cisco ISE, AD, Radius, LDAP) Familiarity with network automation and scripting (e.g., Python, Ansible) Use of tools like Wireshark, SolarWinds, Cisco Prime, Panorama for diagnostics Strong technical documentation and communication skills What You Bring Ownership mindset and problem-solving leadership Ability to work across technical and business teams Experience mentoring engineers and improving support maturity Passion for scalable, secure, and modern networking Why Join Ray? Be a key contributor to India’s next-gen cloud-managed networking platform Lead large-scale projects and influence product direction Competitive compensation, high-growth environment, and innovation-led culture Email: hr@ray.life

Job Role ‍ Very good knowledge of Log analysing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & SolarWinds. Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc. ‍ What you'll be responsible for? ‍ Design and development of security policies, standards, and procedures in accordance with organization goals. Responsible for proactive monitoring of alerts (Network, Infra, Applications) and taking corrective actions. Responsible for Incident Management life cycle & Service requests fulfilment Responsible for Incident logging, accurately tracks and documents all incidents. Adherence to the process compliance Adherence to the SLAs defined for the platform, Service uptime. Coordination with cross-group peers both proactively and reactively produces quality documentation and share with the appropriate team members. Responsible to develop SOP documents. Ability to deep dive into identifying the root cause of various service-impacting events and optimizing. Act as a First Point of Contact for incidents, escalations, and business-impacting technology issues To ensure the maximum possible service availability and performance of the platforms Responsible for continuous improvement of the process science. ‍ Qualification and other skills ‍ Experience of 5- 8 years in NOC Experience in Alert/Incident Management and a good understanding of SLAs Troubleshooting, Problem-solving & Strong presentation skills Analytical and communication skills ‍ What you'd have? ‍ Strong knowledge of Linux, Network & database querying Knowledge of asset management Very good knowledge of Log analysing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & SolarWinds Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc. Strong Linux, Networking, Log analysing, and database querying skills. Must have experience with monitoring tools like Prometheus, Loki, Grafana, and Dynatrace & building monitoring dashboards. Experience in alerts mitigation & optimization - Knowledge of the ITIL framework Hands-on exp with observability tools will be an added advantage. Must have expertise in maintaining/updating asset management. Certifications: ITIL foundation, AZ-900, Shell Scripting, Python, Hardware & networking. ‍ Why join us? ‍ Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. ‍ We champion diversity and are committed to creating an inclusive environment for all employees ‍ https://www.tanla.com ‍

• Receive incoming calls and track all received requests in incident management system • Categorize incident based on criticality and priority • Ensure all the incidents are responded to and closed and tracked the SLA breaches • Creating Knowledge base articles for the frequent issues and ensuring the team utilizes them • Maintain and Update SOPs for regular tasks and ensure strict adherence to follow the SOPs • Ensure incident logs are updated frequently and escalate incidents as required • Act as an escalation point for all the team members with respect to Data center Monitoring and Service desk operations • Excellent troubleshooting knowledge on remote desktop related issues • Knowledge of User provisioning in Windows Active Directory, Password reset • Excellent troubleshooting Email and MS outlook related issue • Basic troubleshooting printer and printing related issue • Experience in monitoring tools like SCOM, SolarWinds, Nagios • Hands on experience in Desktop application installation and configuration • Experience Folder NTFS Share permission management • Knowledge of troubleshooting VPN Issues • Knowledge of setup and configuring Webex meetings for end user devices

1. Candidate should have 6 to 10 years of working experience on Cisco high end devices like Routers, Switches (Catalyst & Nexus), & firewalls, other technologies than Cisco added advantage. 2. Having hands on experience on Cisco switches and Firewalls ( Palo Alto) 3. Candidate should have hands on knowledge of GCP cloud network (1 to 2 yrs) 4. Candidate should have knowledge of SD-WAN 5. Able to understand the concepts of Radius / NTP / SNMP / line parameters and DHCP to configure the new switches or standardize the old switch configuration accordingly. 6. Upgradation and new installations of Cisco Switches and palo alto firewalls. 7. Having good knowledge and problem-solving ability of day to day working in client environment. 8. Need to have knowledge of routing protocols like EIGRP/ OSPF & BGP. 9. Having exposure to ticketing system like service-now will be an added advantage. (eg. Raising changes or incidents depending on situation) 10. Good verbal and written English communication skills. Exposure to client environment. 11. GCP network engineer certification will be preferred 12. Good to have to have understanding about SolarWinds ( monitoring tool and packet capture tools like Wireshark)

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Your Role As the Customer Experience Program Manager , you will be the connective tissue that brings the customer experience strategy to life across the organization. You will own the execution of key CX programs—including NPS, CSAT, and transactional surveys—while building trusted relationships with stakeholders in Customer Success, Support, Product, Marketing, and Engineering. You’ll ensure customer feedback is effectively gathered, communicated, and acted on. This role is perfect for someone who is detail-oriented , a strong communicator , and passionate about delivering value to both internal teams and customers. Your Impact To succeed in this role, you should be passionate about creating frictionless operations to improve the SolarWinds customer experience. You will have the following responsibilities CX Program Execution Manage the execution of NPS, CSAT, onboarding, and transactional surveys , including survey design, testing, deployment, and response tracking. Maintain program calendars, stakeholder communication plans, and response timelines. Collaborate with the CX Insights team to deliver survey findings and recommendations to business teams. Stakeholder & Relationship Management Serve as the day-to-day liaison between the CX team and cross-functional partners (Product, Sales, Marketing, CS, Support, Digital). Partner with business leaders to translate customer feedback into action plans and program roadmaps. Facilitate recurring stakeholder meetings and workshops to drive alignment and track progress on CX initiatives. Internal Communication & Enablement Create and manage internal playbooks, templates, and communications to help teams understand and act on customer feedback. Develop and deliver internal presentations, “You Said, We Did” campaigns, and success stories to increase visibility of CX wins. Program Governance & Process Improvement Track program health metrics and manage issue resolution and continuous improvements. Collaborate with CX Ops and tools teams to improve survey delivery and reporting workflows . Ensure consistent documentation, stakeholder updates, and program audit-readiness. Your Experience 5 years of experience in program management, customer success, marketing operations, or customer experience roles—preferably in a B2B SaaS or technology environment. Proven experience coordinating and executing survey and customer feedback programs (e.g., NPS, CSAT). Excellent stakeholder management and relationship-building skills across global, cross-functional teams. Highly organized with a knack for managing multiple programs and deadlines simultaneously. Strong verbal and written communication skills—able to tailor messaging for execs, peers, and frontline teams. Familiarity with survey platforms (Qualtrics, Medallia, SurveyMonkey) and CRM or workflow tools (Salesforce, Jira, Asana) . Experience in creating customer-focused internal content and engagement strategies is a plus. Bachelor’s degree in Business, Communications, Marketing, or related field. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Your Role As the Lead, Customer Insights & Experience , you will be at the center of transforming how we listen to, interpret, and act on the voice of our customers. This is a strategic and hands-on role that combines operational excellence, data storytelling, and cross-functional leadership to enhance the end-to-end customer journey. You’ll champion data-driven decisions, optimize customer-facing processes, and elevate how we measure and improve customer experiences across the company. Your Impact To succeed in this role, you should be passionate about creating frictionless operations to improve the SolarWinds customer experience. You will have the following responsibilities Customer Insights & Analytics Build a centralized insights engine to translate NPS, CSAT, digital behavior, support interactions, and operational data into actionable CX insights. Partner with Data, Salesforce, and Customer Success teams to embed predictive models that identify churn risk, advocacy, and engagement patterns. Design and maintain CX dashboards and reporting tools that surface trends, friction points, and improvement opportunities across the journey. Process & Experience Optimization Identify and resolve customer journey pain points by leveraging automation, AI, and workflow enhancements. Lead cross-functional initiatives that optimize tools, systems, and processes used by Support, Success, Academy, and Product teams. Establish and document scalable workflows , survey cadences, and insight-to-action loops. CX Technology & Innovation Evaluate and implement new technologies (AI, automation platforms, feedback tools) to improve listening and response across channels. Collaborate with engineering and IT teams to improve data architecture and feedback flow integration (Salesforce, Gainsight, Qualtrics, etc.). Strategic Enablement Deliver insight-driven recommendations to senior leadership and stakeholders, informing product, GTM, and service strategy. Shape quarterly CX business reviews and customer storytelling backed by data. Serve as a champion of CX operational excellence and continuous improvement . Your Experience 5+ years of experience in customer experience, business operations, or data strategy roles, ideally in a B2B SaaS or tech company. Proven track record in turning data into strategic insights , especially with NPS, CSAT, churn, and engagement metrics. Strong experience with Salesforce , BI tools (Power BI, Tableau, Domo, Looker), and customer feedback platforms (e.g., Qualtrics, Medallia). Working knowledge of AI and automation concepts in CX, such as sentiment analysis, predictive scoring, or journey analytics. Strong project management and cross-functional collaboration skills. Bachelor’s degree in Business, Analytics, Engineering, or related field (MBA preferred). Excellent communication and stakeholder engagement skills in a global matrixed environment. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

As a seasoned Artificial Intelligence and Machine Learning professional with over 6 years of experience, you will be responsible for leveraging your deep understanding of AI and machine learning algorithms, including large language models (LLMs) like Azure OpenAI and Mystral. Your proficiency in deploying LLM on On-Prem or local Server will be crucial in this role. In this position, it is mandatory for you to have a strong grasp of cloud platforms such as Azure for deploying AI solutions and utilizing existing AI capabilities of the cloud platform. Additionally, familiarity with Azure Container Registry, Azure Container Instance, and App Services will be essential. Your programming skills should include strong coding abilities in languages like Python, as well as experience in Fast API, Flask API creation, and integration of APIs from third-party tools such as SNOW and Sharepoint. Proficiency in UI development using Angular, Streamlit, HTML, CSS, and JavaScript will also be required. Expertise in TensorFlow, PyTorch, and other relevant AI/ML libraries to fine-tune models is a must-have for this role. Moreover, familiarity with monitoring tools like Solarwinds, Splunk, and NewRelic will be advantageous. As part of the Data Engineering aspect, you will need to create data flow diagrams and ensure data security at rest and in motion. Collaborating with the team to analyze business data, implement solutions, and ensure data security and compliance will also be part of your responsibilities. In terms of Solution Architecture, you should demonstrate the ability to design and implement scalable AI solutions tailored to business needs. This includes architecture, design development, and walkthroughs with customers. You will also be involved in designing hardware and software requirements to deploy AI solutions for On-Prem or Cloud environments. A good understanding of Multi-factor Authentication is essential for this role. Additionally, the ability to estimate costs for deploying AI solutions on Cloud Platforms will be beneficial. At Wipro, we are reinventing the future of technology. Join us in building a modern Wipro where constant evolution is encouraged. We are looking for individuals who are inspired by reinvention and are eager to realize their ambitions in a purpose-driven environment. If you are ready to design your own reinvention and be part of a business that values diversity and inclusivity, Wipro is the place for you. Applications from individuals with disabilities are encouraged and welcome.,

Job Title: Director, Global System Integrators (GSIs) Location: India Department: Global Partnerships Reports To: VP of Channels About SolarWinds At SolarWinds, we provide simple, powerful observability and IT management software that helps customers accelerate their digital transformation. Our solutions deliver deep visibility into systems, applications, and infrastructure—enabling proactive problem resolution and performance optimization. Role Overview We are seeking a dynamic and experienced GSI Partner Business Leader responsible for leading a team building,expanding, and managing key GSI partners driving revenue growth, solution adoption, and strategic alignment. This role is pivotal in scaling SolarWinds’ observability business by building, managing, and growing high-impact partnerships with top-tier GSIs (such as Accenture, Infosys, Wipro, TCS, and others). The ideal candidate has a successful background with global GSIs and enterprise software sales (preferably observability or infrastructure software), with demonstrated success and expertise developing and activating GSI partners, building executive relationships, and scalable GSI programs and initiatives. The candidate must also have experience with forecasting with accuracy, deal inspection, and sales predictability. This role requires an entrepreneurial mindset, strategic selling experience, and a deep understanding of how GSIs operate and drive influence in enterprise buying decisions. The ideal candidate has also operated in a matrixed organization aligning with sales on key opportunities. Key Responsibilities Define and execute a global GSI partner strategy aligned to corporate growth objectives. Own and drive revenue growth through GSI partnerships across global markets, aligned to SolarWinds’ go-to-market strategy. Stay abreast of industry trends, competitive landscapes or partner developments to refine the strategy. Develop global GSI partnerships executing on strategic joint business plans, focusing on scalable enablement and pipeline build with strategic co-selling motions/account alignment, solution co-creation, and sales execution. Build and maintain executive level relationships with key GSIs. Conduct relationship mapping driving partnership influence across key practice areas, executives, technical resources, marketing, and account owners. Leads GSI enablement strategies ensuring partners are trained and certified on company offerings or managed services. Build pipeline predictability implementing rigorous forecasting and reporting practices; ensure transparency across partner-influenced and partner-sourced deals. Drive global coordination with field sales teams to ensure consistent GSI engagement and execution across key regions (India, ASEAN, Pacific, EMEA, Americas). Successfully influence the full sales cycle , from opportunity identification and qualification through to closure—working with cross-functional teams (Marketing, Channel, Product, Sales Ops). Conduct regular business reviews with internal stakeholders and GSI partners to assess progress, resolve blockers, refine strategy driving pipeline and revenue growth. Work closely with sales, marketing, product and customer success teams to ensure proper alignment and customer outcomes. Evangelize the SolarWinds Observability platform , articulating value propositions in the context of GSI-led digital transformation initiatives. Hire, coach and develop a global GSI team of channel managers to support the GSI strategy aligned to the SWI mission, values, and growth objectives. Lead and empower a global team driving strong employee engagement, professional development, and results. Required Qualifications 15+ years of enterprise software sales or alliance leadership experience, with at least 5 years in a role managing GSIs or strategic partners. Proven success in building revenue-generating alliances with GSIs—deep understanding of their sales models, incentives, and decision processes. Experience developing co-sell and joint GTM motions. Strong command of sales forecasting, pipeline management, and deal inspection methodologies (e.g., MEDDIC, Command of the Message, etc.). Track record of exceeding revenue targets through partner-driven sales motions. Excellent executive presence and ability to influence stakeholders both internally and externally. Strong collaboration, communication, and negotiation skills; experience working in matrixed organizations. Domain knowledge in Observability, IT Operations, Cloud Infrastructure , or adjacent technologies is highly desirable. Preferred Qualifications Prior experience in fast-paced SaaS or high-growth tech companies. Familiarity with Salesforce, Clari, and other forecasting or partner management tools. Global experience or exposure to multiple geographies (especially India, ASEAN, and North America). Why Join Us? At SolarWinds, you’ll be part of a company that values simplicity, accountability, and collaboration. You’ll work with some of the brightest minds in tech and alliances—and have the chance to shape how the world’s leading GSIs partner with us to modernize IT and observability for global enterprises.

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About Deutsche Börse Group: Headquartered in Frankfurt, Germany, we are an international exchange organization and one of the world’s leading market infrastructure providers. We empower investors, financial institutions, and companies by providing access to global capital markets. Our business covers the full spectrum of financial market services, including trading, clearing, settlement and custody, digital assets and crypto, market analytics, data, software, and SaaS. As a technology-driven company, we develop state-of-the-art IT solutions and offer IT systems all over the world. About Deutsche Börse Group in India: Our Global Capability Centre located in Hyderabad serves as a key strategic hub, bringing together India's top-tier tech talent. We focus on crafting advanced IT solutions that elevate market infrastructure and services. As capital market engineers, we are the backbone of financial markets worldwide. We harness the power of innovation with leading state-of-the-art IT solutions to build trust in the markets of today and tomorrow. Lead Security Analyst - Network & Infrastructure Division: Deutsche Börse AG, Chief Information Officer/Chief Operating Officer (CIO/COO), Chief Technology Officer (CTO), Plan & Control Field of activity The Deutsche Börse CTO develops and runs the groupwide Information Technology (IT) infrastructure, develops and operates innovative IT products and offers services to the rest of the Group upon which they can build. The CTO area plays a significant role in the achieving the Group’s strategic goals by leading transformation and supporting a stable operating environment. The Transformation Office unit supplies reliable project management capabilities and information security management to the CTO and enables the other delivery units within the area to rollout IS compliance requirements and Group IS strategy. The successful candidate will join the Information Security, Risk & Regulatory unit and support in carrying out these responsibilities. Tasks / Responsibilities: Technical Security Assessments: Perform in-depth technical reviews of network and infrastructure components (firewalls, routers, switches, servers, cloud services). Analyse configurations for compliance with security baselines (e.g., CIS Benchmarks, vendor hardening guides). Interpret scan results to identify misconfigurations and weaknesses. Security Baseline Review & Enforcement: Review technical security baselines for operating systems, network devices, and cloud services. Work with central team to develop custom scripts (e.g., Python, PowerShell) or automation tools to validate compliance with baselines and detect deviations. Infrastructure Security Architecture: Review and advise on secure design of network topologies, segmentation, and access control models. Evaluate cloud infrastructure (Azure, GCP) for secure deployment practices, Network access, IAM policies, encryption, and logging. Qualifications / required skills: Bachelor’s or Master’s degree in Information Security, Computer Science, or related field. 5-8 years of hands-on experience in infrastructure and network security. Technical proficiency in IT systems including operating systems, and network architectures. Strong technical knowledge of TCP/IP, DNS, VPNs, firewalls, IDS/IPS, Linux/Windows hardening, and cloud security controls. Experience with tools like Wireshark, Nmap, Nessus, Rapid7, Solarwinds, Terraform, Ansible, and cloud-native security services. Certifications such as CISSP, CCSP, OSCP, Google/Azure cloud Security Specialty. Excellent analytical and critical thinking skills, with strong problem solving spirit Collaborative, flexible and well organized Clear oral and written communication skills. Proficiency in written and spoken English.