Social Media Strategist

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About the Role

We’re looking for a smart and reliable professional to act as the first point of contact for incoming leads interested in our social media management services. You will handle initial client conversations, schedule meetings, manage calendars, maintain lead and client data, and follow up consistently to ensure smooth client onboarding and coordination.

This is a high-ownership role that sits at the intersection of sales support, client success, and operations.

Key Responsibilities:

• First-Level Client Calls

  : Speak to leads (inbound and warm outbound) to understand requirements, qualify them, and answer initial questions.

• Meeting Scheduling:

  Coordinate between clients and internal teams to schedule meetings, send reminders, and manage the calendar.

• Follow-Ups:

  Track and follow up with leads post-call, post-meeting, or post-proposal to ensure timely closure and action.

• Data Management:

  Maintain and regularly update lead and client information in Excel/Google Sheets and CRM tools (if any).

• Internal Coordination:

  Liaise with the design and content teams to track deliverables and timelines for social media clients.

• Client Onboarding Support:

  Assist in onboarding new clients with documentation, meeting notes, and project setup.

• Reporting

  : Prepare weekly reports on lead status, follow-ups, meeting conversion, and client pipeline.

Requirements:

• 2–4 years of experience in client servicing, inside sales, executive assistance, or operations
• Strong verbal and written communication in English
• Confidence in handling client calls and explaining services in a structured manner
• Proficiency in using Excel / Google Sheets, Google Calendar, and video meeting tools (Zoom, Meet, etc.)
• Organised and reliable with a strong follow-up mindset
• Comfortable working in a fast-paced, high-responsibility environment
• Prior experience in a marketing, social media, or creative agency environment is a plus

What We Offer:

• Remote-friendly, flexible work culture
• Opportunities to grow into a senior client-facing role
• Exposure to marketing, branding, and digital media projects
• Direct interaction with the founder and leadership team.

Know this before you apply:

• This is a remote opportunity, but it is regular full-time work, with login hours from 10:30 am to 8:00 pm
• The company uses tracking tools, and you must be willing to work with them.
• You cannot be employed elsewhere if selected and working with us, not even freelancing.
• Be someone who is open to challenges and changes in the process as and when required.
• Be someone who challenges targets and strives for more.

Good Luck!