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Pepsico
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Senior Manager - IT Service Management

Senior Manager - IT Service Management

Pepsico

8 - 10 years

14 - 18 Lacs

Hyderabad

Posted:4 days ago| Platform:

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Skills Required

itil framework process optimization service catalog workflow automation service design catalog management project management css service management triggers problem management salesforce servicenow data loader itsm itil v3 html itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview
We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities
Product Ownership & Strategy

Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies.

Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency.

Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings.

Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks.

Work closely with business leaders, IT teams, and service owners to refine and improve IT services.

Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow.

Qualifications

8-10 years of experience in IT Service Management (ITSM) and Service Catalog management.

Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred).

Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management.

Functional expertise in IT Service Design, Workflow Automation, and Process Optimization.

Proven ability to define catalog structures, SLAs, workflows, and automation solutions.

Experience in consulting, stakeholder management, and business process reengineering.

Strong understanding of enterprise IT landscapes, integrations, and self-service enablement.

Excellent analytical, communication, and leadership skills.

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Senior Manager - IT Service Management