Position Summary...As Systems administrator technology operations, you will resolve issues faced by Merchants during Item Setup/maintenance process. You will also work closely with internal and external business partners to ensure an end-to-end business process that minimizes errors and streamlines execution. You will execute and meet deadlines and weekly targets through a keen attention to detail and clear communication with cross functional business partners. You are extremely detail oriented, organized, and strategic in your approach, and comfortable with change in a dynamic work environment.What you'll do...
Your Opportunity
E-Commerce is a top priority and growth area for Walmart, all set to further accelerate with the growing internet penetration and smartphone adoption. As a member of US Omni tech, you would be working on improving Catalog data quality. It would involve building products through software engineering in the domain of Catalog management, machine learning, big data etc.
Position Responsibilities:
- Process expertise in category/product details validation in retail business
- Analyse data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions with ops, tech and product teams.
- Manage stakeholders through effective written and oral communication.
- Contribute to building SOP and Template Management, Documentation and Quality Process Adherence.
- Identify opportunities to eliminate process redundancy.
- Process expertise in category/product validation process within retail business
- Proactively resolve all the Item related issues reported by Merchants and Suppliers.
- Coordinate with all cross-functional teams and independently own and resolve all complex issues.
- Follow standards and best practices to bring operational efficiencies, stability, and availability of the system.
- Provide regular feedback for the issues reported, applications and products associated with Suppliers/Merchants and improve the TAT for item setup and resolve recurrence of issues
Position Requirements:
Minimum qualifications:
- Any bachelor’s degree or equivalent with 0-3 years’ work experience in Retail/e-Commerce Industry and a Proficient in understanding of e-commerce Operations
- Strong English comprehension and Communication with active listening skills.
- Excellent Email Etiquettes.
- Flexible to work in multiple shifts
- Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; Proficiency with Visio a plus
- Strong Analytical skills: Has problem solving skills and attention to detail. Ability to understand scenario and deep-dive and highlight opportunities to eliminate process redundancy.
Technical Capabilities
In addition to the minimum qualifications, the ideal candidate should also demonstrate:Technical Skills & Knowledge:
- Basic understanding of system administration concepts such as user account management, permissions, and system monitoring.
- Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and incident management workflows.
- Exposure to SQL or data querying tools to extract and analyze operational data for issue resolution and reporting.
- Basic scripting knowledge (e.g., Python) to automate repetitive tasks and improve operational efficiency.
- Understanding of APIs and data flows between systems to help troubleshoot integration issues.
- Experience with cloud platforms (e.g., AWS, Azure, GCP) or SaaS tools used in retail/e-commerce environments is a plus.
Technical Collaboration & Communication
- Ability to translate business issues into technical requirements and vice versa when working with engineering and product teams.
- Comfortable participating in UAT (User Acceptance Testing) and providing feedback on system changes or new features.
- Experience in documenting technical processes and creating knowledge base articles for internal and external stakeholders.
Tools & Platforms
- Familiarity with catalog management systems, exposure to data visualization tools (e.g., Tableau, Power BI) for reporting and insights generation.
- Understanding of version control systems (e.g., Git) and basic software development lifecycle concepts.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Business Analytics, Contract Management, Customer Care, Information Technology, Microsoft Office, Programming Languages
Primary Location...
Rmz Millenia Business Park, No 143, Campus 1B (1St -6Th Floor), Dr. Mgr Road, (North Veeranam Salai) Perungudi , India R-2230924
