11420 Servicenow Jobs - Page 15

Ready to build the future with AI? At Genpact, we don’t just keep up with technology — we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Associate – EOC In this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise . They manage P1/P2 bridges to swiftly resolve issues impacting business operations. Responsibilities Monitor and address alerts, changes, and maintenance. Handle tech and non-tech bridges, including P1 and P2 issues. Collaborate with Major Incident Management for business-impacting issues. Ensure SLA compliance and proper logging into ITSM tools. Manage tickets throughout their lifecycle, from creation to resolution. Raise tickets with carriers and coordinate issue resolution. Identify opportunities to automate repetitive tasks. Need to Participate in 24x7x365 rotational support for production systems. Qualifications we seek in you! Minimum Qualifications BE/B Tech Excellent written and verbal communication skills Preferred Qualifications/ Skills Experience handling tech and non-tech bridges, including P1 and P2 issues. Experience in a team-oriented, collaborative environment. Strong analytical skills to guide timely issue resolution. Experience with ServiceNow and incident management processes. Knowledge of change implementation and its impact on alerts. Proficient with tools like SolarWinds, New Relic, Bluecat, Akamai, and PowerShell. Ability to collaborate and communicate with cross-functional teams and ISPs. Understanding of ITIL standards and ticket prioritization Analyze issues and determine appropriate actions to guide clients or associates toward a timely resolution. Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up . Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Associate Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jul 28, 2025, 2:28:26 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Manage product development activities Work with product management, design, support and other dev teams to create high-quality solutions Manage daily activities of the development team Solve difficult and sometimes ambiguous problems Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team The team is senior with many of the folks having experience of more than 10 years, so we need a manager with strong technical and inter-personal skills. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years of total experience with technologies relevant to SN and advanced coding skills 3+ years of experience of managerial experience, handling other leads in the team Strong software design, data modelling, architectural skills Experience with open source tools and agile development environments Fluency in one or more relevant programming language (Java, C++, Ruby, Shell, JavaScript) An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems Ability to execute a project based on our priorities, context, risks and desired outcomes FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Job Description: Our group Collaboration Engineering, which is part of Collaboration Services, includes several customer-facing service offerings such as Customized Sharepoint Online search (PnP Modern Search), MS Search, Viva Engage, Microsoft 365 Profile card, Sharepoint, OneDrive etc. The position’s primary responsibilities will be to engineer and support. Strong knowledge on PnP Customized Sharepoint Online Search, Viva Engage cloud environment, User Profile Sync (UPA) & Microsoft 365 profile cards. Knowledge of On-prem environments is mainly on Sharepoint Server Subscription Edition. This Includes: Core responsibilities include planning, implementing, and supporting technical solutions related to Enterprise Search, Viva Engage and M365 Profile Card. Understanding technical components to be able to investigate/resolve issues. Leading projects and operations support as well as working with Microsoft and other departments within Ford as necessary. You will be responsible for projects from inception to implementation including monitoring, and preventative maintenance to provide a robust, stable Search and Viva Engage environment. This position may also occasionally provide support for other O365 Collaboration Applications (such as SharePoint, OneDrive, Power Apps, Power Automate, Power Bi & MS Form). Developing/enhancing the Enterprise Search using typescript with React framework. 6 or more years hands on experience with SPFx development, PNP Modern Search, Typescript, React , CSS & JavaScript . 4-5 years experience with SharePoint Cloud & On-Prem Search administration and Viva Engage, M365 Profile card,Sharpoint UPA administration. 4 or more years experience in integrating with custom applications and connectors using Microsoft Graph API and Rest APIs Familiar with Microsoft 365 Copilot, Custom Chatbot development & AI offerings . Experience with PnP PowerShell automation scripts, Power BI. Bachelor’s degree in computer science or equivalent qualification in a related field. Professional certification or equivalent work experience on specific technical hardware/software platforms is preferred. The position’s primary responsibilities will be to engineer and support. Strong knowledge on PnP Customized Sharepoint Online Search, Viva Engage cloud environment, User Profile Sync (UPA) & Microsoft 365 profile cards. Knowledge of On-prem environments is mainly on Sharepoint Server Subscription Edition. Familiar with Microsoft 365 Copilot, custom Chatbot development & AI offerings. This Includes: Core responsibilities include planning, implementing, and supporting technical solutions related to Enterprise Search, Viva Engage and M365 Profile Card. Understanding technical components to be able to investigate/resolve issues. Leading projects and operations support as well as working with Microsoft and other departments within Ford as necessary. You will be responsible for projects from inception to implementation including monitoring, and preventative maintenance to provide a robust, stable Search and Viva Engage environment. This position may also occasionally provide support for other O365 Collaboration Applications (such as SharePoint, OneDrive, Power Apps, Power Automate, Power Bi & MS Form). Developing/enhancing the Enterprise Search using typescript with React framework. Experience with Microsoft 365, Customized Sharepoint Online search ( PnP Modern Search ), and Viva Engage administration . Skilled in troubleshooting and developing SPFx webparts and Extensions with TypeScript and React . Proficient in Typescript, React, JavaScript, CSS & PNP Modern Search . Experience in integrating with custom applications and connectors using Microsoft Graph API and Rest APIs Provide ongoing support and enhancements for Customized Sharepoint Online search (PnP Modern Search), Viva Engage, and M365 Profile Card. Knowledge of Provisioning and troubleshoot on Sharepoint Server Subscription Edition/SP 2019. Good Knowledge on developing Chatbot and Invest time on AI related features. Familiar with Microsoft 365 Copilot and custom Chatbot development . Knowledge of developing PowerShell scripts. Experience in Power Apps, Power Automate and Power Bi dashboards . Experience in configuring Hybrid Search service application. Experience in Microsoft Search Query Optimization (FQL, KQL Syntax). Familiar with Release and deployment process with github, support tickets on ServiceNow, align the progress with Jira. Familiar with Cloud technologies like (Azure, GCP & Oracle Cloud Platforms). Ability to prioritize multiple assignments and work in constantly changing environments. Familiarity with on prem server farm architecture and related admin activities. Foster good relationships with customers and vendors. Strong data analysis and problem-solving skills. Self-starter and the ability to come up with creative solutions. Having a strong security first mentality. Excellent critical thinking, analytical and problem-solving skills.

Roles & Responsibilities as a Scrum Master Leading a Scrum team consisting of 20plus members which adapts SAFe. Introduce Safe 5 Framework and facilitate Program Increment planning and execution using Miro, JIRA. Coordinate with Product Owners and identify the OKR (Objective Key Results) for each project and link with right features, epics and track the progress of OKRs in Airfocus. Implementing Agile methodologies and Scrum ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Sprint Demo and Sprint Retrospective) to facilitate the on time delivery of Product. Capture requirement from Product Owner to handle product backlog and new request using JIRA. Identify the impediments, dependencies, risks and discussed the same in SOS(Scrum of Scrum) in identifying a path to deliver on their sprint commitments. Generate Sprint reports from Airfocus and present with Leadership team. Managing product releases in JIRA and follow the IT Release Management process to ensure Product is deployed in SIT, PPT, Prod environments on time. Ensure Product testing is completed successfully and Signoff is obtained to move to higher environment. Worked with other Scrum Masters to increase the effectiveness of the application of Scrum in organization. Simplified the effort consumed for Sprint report. Guided Agile Principles and facilitation skills to ensure teams is working in an Agile mindset and utilizing Scrum practices. Roles & Responsibilities as a Project Manager Managing resources: Ensure the project has the resources it needs, and monitor resource usage. Planning: Define the project's goals and scope, and plan and document tasks. Managing risks: Identify potential risks and develop contingency plans. Managing Project Go Live Readiness: Coordinate with BQM (Business Quality Management), ITQM (IT Quality Management), ATS (Acceptance To Service Management) to fulfill the prerequisite for Go Live. Certification /Experience required in: Safe5 Scrum Master Knowledge in Tools: JIRA, ServiceNow, Airfocus About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it. As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. With 6 to 8 years of experience in ServiceNow development with specific focus on Discovery, Service mapping and event management, Experience with Configuring Discovery Module for On Prem, Cloud (AWS, GCP). Experience with configuring various authentication mechanism, customizing the OOTB discovery pattern based on the need and good understanding on the OOTB Patterns. Able to analyze discovery related issues ( Including MID Server related issues). Good with Shell Scripting and Unix/Linux commands) Experience with Integrating External Sources (Dynatrace, Solar winds) with Event Management, Configuring Event Rules, Alert Rules, Flow Designer, Incident Management. Good understanding on Event Correlation and Alert Grouping. Experience with Configuring Service Maps based on Top-down approach, Dynamic CI Approach. Good knowledge on Service Operating Workspace and Service Dashboard. Configuration of Impact Rules in Service Maps. Good understanding of MID Server architecture and able to troubleshoot Discovery related issues. Preferred Technical and Professional Experience: Certification CIS – Discovery, CIS – Event Management or CIS – Service Mapping, CIS – AiOps Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Roles & Responsibilities : Manage end-to-end travel settlements and employee reimbursements. Ensure compliance with T&E policies and company SLAs. Handle payment processing and coordinate with internal teams and Forex vendors. Guide employees / resolve employee queries on expense classification through travel platforms. Prioritize settlements based on urgency and importance. Collaborate with the Audit team to ensure adherence to audit requirements. Work with ticketing systems like ESM or ServiceNow to manage requests and queries Qualifications Educational qualification: B.Com / M.Com / MBA Experience : 2–3 years in accounting or finance, preferably with exposure to travel and expense processes Mandatory/requires Skills : Preferred Skills : Experience with T2E platforms. Proficiency in ticketing systems (e.g., ESM, ServiceNow). Strong time management, communication, and presentation skills. Ability to coordinate with internal customers and external vendors

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior Developer ITOM/SecOps/IRM EY-ServiceNow – Senior As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem. The opportunity We’re looking for Senior with expertise in ServiceNow Implementation to join the EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth. Your Key Responsibilities Performs Configuration/Customization of the ServiceNow system, including creation workflows Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc Uses scripting tools and Service Now functionality to automate rote tasks Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc. Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation Load, manipulate and maintain data between Service-now and other systems as needed Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases Performs system and integration testing with sample and live data Skills And Attributes For Success Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure Disciplined Agile Delivery software release build/deploy processes Integrating with internal and external applications and systems JavaScript, HTML, Angular JS and good web design practices Service Portal implementation experience Implementation experience on any of the following applications like ITOM, IRM, SecOps. Implementation experience on Performance Analytics. To qualify for the role, you must have College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences Must have CSA and minimum 2 CIS in ITOM/SecOps/IRM Approximately 3 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period ITIL foundations certification a plus Ideally, you’ll also have Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories. Knowledge about ServiceNow’s latest version’s features. What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Summary Position Summary ServiceNow SAM/HAM – Consultant - Solution Advisor Deloitte’s Cyber Risk Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise. Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms. Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting. Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license. Work you will do As a Consultant, the key job responsibilities will be to: Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations. Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services. Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models. Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success. Deliver ServiceNow training and provide support to teams on complex system configurations. Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments. Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities. Possess the skills and knowledge necessary to support sales activities within the domain of expertise. The Team Want to work at one of the fastest growing and industry leading risk management consulting firms that will give you an enriching experience to build your career and brand? If yes, then look no further, Deloitte’s Cyber Risk Services practice is the place for you. Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients and the industry, are encouraged to realize our requirement for a ServiceNow HAM & SAM. The Senior Solution/Solution is expected to have an in- depth understanding of ServiceNow leading practices and have demonstrated experience in the design and implementation of ServiceNow solutions. We are looking a ServiceNow HAM/SAM Developer to design, automate, and optimize hardware asset management processes. The role demands expertise in HAM/SAM configuration, workflow automation, integration, and custom development within ServiceNow. Key Responsibilities for HAM Developer: Configure and maintain HAM modules, asset classes, models, and locations. Integrate HAM with CMDB, Discovery tools (e.g., ServiceNow Discovery, SCCM), and procurement systems. Develop and automate workflows and catalog items using Flow Designer. Write and troubleshoot business rules, client scripts, and custom modules. Ensure accurate asset tracking and inventory management across all lifecycle stages. Enforce asset receiving, tagging, and recording policies. Conduct inventory audits and manage stockrooms and depots. Enable RFID/barcode integration and automated validation. Design dashboards and reports for asset lifecycle, compliance, and utilization. Optimize HAM processes for cost, utilization, and compliance. Key Responsibilities for SAM Developer: Implement and configure ServiceNow SAM Pro for software asset and license management. Normalize discovered software using Content Library and publisher packs. Integrate with Discovery tools and SCCM to collect usage and installation data. Manage software models, entitlements, and license metrics. Map licenses to contracts and entitlements for major vendors (e.g., Microsoft, Oracle, Adobe). Track software consumption and compliance; automate software reclamation. Perform gap analysis between installations and entitlements. Develop license compliance and audit-ready reports. Manage true-up processes and vendor audits with Procurement and Legal. Maintain data integrity across software catalog, CMDB, and entitlements. Build workflows for software requests, approvals, provisioning, and de-provisioning. Analyze usage patterns and recommend optimization opportunities. Integrate SAM with contract and vendor management modules. Define and enforce policies to ensure software compliance. Preferred key skills required: 3 –4 years of experience Good knowledge of operating systems, servers, hardware environment, software licensing, etc., preferred ServiceNow certifications such as CSA, CIS-ITAM, HAM/SAM Specialist preferred. Hands on experience of HAM/SAM, CMDB, Discovery integrations, and inventory management. Proficiency in Flow Designer, catalog development, scripting, and troubleshooting in ServiceNow. Knowledge around software licensing for vendors Usage of SAM tools like SCCM, Flexera, and SNOW recommended Ability to prioritize tasks, work on multiple assignments, and manage ambiguity Ability to work both independently and as part of a team with professionals at all levels Good communications and interpersonal skills Strong analytical skills and ability to think out of the box Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 307667

Summary Position Summary ServiceNow SAM/HAM – Senior Consultant -Senior Solution Advisor Deloitte’s Cyber Risk Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise. Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms. Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting. Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license. Work you will do As a Senior Consultant, the key job responsibilities will be to: Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations. Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services. Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models. Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success. Deliver ServiceNow training and provide support to teams on complex system configurations. Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments. Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities. Possess the skills and knowledge necessary to support sales activities within the domain of expertise. The Team Want to work at one of the fastest growing and industry leading risk management consulting firms that will give you an enriching experience to build your career and brand? If yes, then look no further, Deloitte’s Cyber Risk Services practice is the place for you. Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients and the industry, are encouraged to realize our requirement for a ServiceNow HAM & SAM. The Senior Solution/Solution is expected to have an in- depth understanding of ServiceNow leading practices and have demonstrated experience in the design and implementation of ServiceNow solutions. We are looking a ServiceNow HAM/SAM Developer to design, automate, and optimize hardware asset management processes. The role demands expertise in HAM/SAM configuration, workflow automation, integration, and custom development within ServiceNow. Key Responsibilities for HAM Developer: Configure and maintain HAM modules, asset classes, models, and locations. Integrate HAM with CMDB, Discovery tools (e.g., ServiceNow Discovery, SCCM), and procurement systems. Develop and automate workflows and catalog items using Flow Designer. Write and troubleshoot business rules, client scripts, and custom modules. Ensure accurate asset tracking and inventory management across all lifecycle stages. Enforce asset receiving, tagging, and recording policies. Conduct inventory audits and manage stockrooms and depots. Enable RFID/barcode integration and automated validation. Design dashboards and reports for asset lifecycle, compliance, and utilization. Optimize HAM processes for cost, utilization, and compliance. Key Responsibilities for SAM Developer: Implement and configure ServiceNow SAM Pro for software asset and license management. Normalize discovered software using Content Library and publisher packs. Integrate with Discovery tools and SCCM to collect usage and installation data. Manage software models, entitlements, and license metrics. Map licenses to contracts and entitlements for major vendors (e.g., Microsoft, Oracle, Adobe). Track software consumption and compliance; automate software reclamation. Perform gap analysis between installations and entitlements. Develop license compliance and audit-ready reports. Manage true-up processes and vendor audits with Procurement and Legal. Maintain data integrity across software catalog, CMDB, and entitlements. Build workflows for software requests, approvals, provisioning, and de-provisioning. Analyze usage patterns and recommend optimization opportunities. Integrate SAM with contract and vendor management modules. Define and enforce policies to ensure software compliance. Preferred key skills required: 7-9 years of experience Good knowledge of operating systems, servers, hardware environment, software licensing, etc., preferred ServiceNow certifications such as CSA, CIS-ITAM, HAM/SAM Specialist preferred. Hands on experience of HAM/SAM, CMDB, Discovery integrations, and inventory management. Proficiency in Flow Designer, catalog development, scripting, and troubleshooting in ServiceNow. Knowledge around software licensing for vendors Usage of SAM tools like SCCM, Flexera, and SNOW recommended Ability to prioritize tasks, work on multiple assignments, and manage ambiguity Ability to work both independently and as part of a team with professionals at all levels Good communications and interpersonal skills Strong analytical skills and ability to think out of the box Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 307669

Job Summary: We are looking for a skilled Desktop Support Engineer to join our IT team. You will be responsible for maintaining and troubleshooting desktop hardware, software, and other IT equipment for end users. The ideal candidate should be customer-service oriented, with excellent problem-solving skills and technical expertise. Key Responsibilities: Provide technical support for desktops, laptops, printers, and mobile devices. Install, configure, and maintain hardware and software systems. Troubleshoot hardware and software issues via phone, remote tools, or in person. Respond to tickets and requests using the IT helpdesk system (e.g., ServiceNow, Jira, etc.). Manage user accounts, permissions, and credentials using Active Directory. Support Microsoft Office 365, Windows OS, and common business applications. Maintain inventory of IT assets and documentation of procedures. Collaborate with other IT team members to resolve complex issues. Ensure all systems and software are up to date with patches and updates. Set up and configure new hire equipment and onboarding. Requirements: Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). 1–3 years of desktop or IT support experience. Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking. Familiarity with ticketing systems and remote support tools (e.g., TeamViewer, AnyDesk). Understanding of Active Directory, DHCP, DNS, and basic network troubleshooting. Excellent communication and interpersonal skills. Ability to prioritize and handle multiple tasks in a fast-paced environment. Preferred Qualifications: Certifications like CompTIA A+, Network+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL are a plus. Experience with Mac OS, Linux, or mobile device management (MDM). Familiarity with SCCM, Intune, or imaging tools. Benefits: Competitive salary Paid time off and holidays Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹20,000.00 - ₹22,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Shift: Rotational shift Work Location: In person

Ensure Mylan's IT infrastructure is stable, reliable, and efficient. Able to design Control-M and related system solutions that offer high availability and disaster recovery capabilities. Stay abreast of current industry trends, new functionality, capabilities, and licensing models. Recognized by peers and management as a Subject Matter Expert and frequently consults within Mylan and our Run Partner on technical architectures. Act as a Demand Manager for our Run Partner and other IT vendors. Offers guidance and instruction to the Run Partner on technologies and improving Mylan's overall IT environment. Key Responsibilities Control-M administration, installation of agents, components and modules. Proficient in job definition, monitoring, troubleshooting, system maintenance, and ensuring efficient workload automation. Disaster recovery Planning and execution Uses of MaxWait during scheduling Experience on Enterprise Manager Hands on with Control-M Configuration Manager Working experience on tools used in Control M Awareness of the Extractors used in SAP Created and updated Control-M scheduling working with application team and project manager to design complex batch automation. Installation and upgrading of Control-M agents and Modules. Migration of Control-M agents and implemented Service Definition monitoring. Integrated SAP application with Control-M. Performing Control-M EM and Database maintenance. Extensive use of Quantitative and Control resources for workload balance and to make the jobs to wait at the time of server/application maintenance. Maintenance of different Control-M environments RCA Analysis for Control-M job failures for agent communication. To Provide Control-M related technical services for issues and using Control-M utilities. Hands on with WCM & WI ITIL Processes, Compliance, Change Management, Incident Management To Provide support during project and SAP application goes live. To Provide plan to carry out major migrations and upgrades. Hands on for Definitions for all the agent servers in Control-M Configuration Manager for smooth agent/server maintenance. Created standard requirements for testing of job prior to movement of jobs to production and for the migration to production. Agent Alert Management Resolved Control-M agent, Control Module communication issues. Prepared standard naming convention for jobs, Unix and Windows servers. Mentoring and training employees for Control-M Scheduling. Created documentation for all Control-M activities. Installation of Control-M Agents/Server/EM and Control Modules. Control-M upgrade & all pre and post tasks Configured Control-M integration with SAP Skill to mass update the large job flows. Administered Control-M environments, applied latest Patches and Fix-Packs. To Provide expertise in solving daily Control-M batch issues. Hands on to Create scripts to create dynamic job definitions and schedule. Hands on to Create custom shouts for generation of conditions while long running of jobs. Hands on to Create jobs to give conditions based on output strings. Mentoring and training employees for Control-M Scheduling. Responsible for batch jobs creation and scheduling. To Prepare documentation for creation of batch and scheduling. To Prepare training material for Scheduling. To Prepare and to implement upgrades, new agent installations on Linux, AIX and Windows. Good at file transfer requests ( FTP, SFTP). Scheduling cyclic, group cyclic, file watcher, and dynamic cycles. Configuration of file watchers job using file watcher utility. Calendar Management DST Management Testing jobs with PYTHON/SHELL scripts setup in testing environments and then to deploy them into production. Providing support for Windows and Linux Server reboots. Control-M Server/Agent monitoring and troubleshooting issues. Control-M Server/Agent, batch monitoring, job flow analysis and troubleshooting. User daily and Calendar creation and management. Troubleshooting and debugging methods while monitoring. Maintenance of Control-M environment for three different datacenters. Good knowledge of Service now tool Monitoring incident alerts using Service now. Creating incident, change, RITM, Dashboard in Service now. Creating maintenance alert in Service now Supervisory/Management Responsibilities Yes, Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a relatively long-term perspective, for desired results. Position Accountability Scope Global Qualification and Experience Minimum of a bachelors degree (or equivalent) and minimum 10 years of experience. However, a combination of experience and/or education will be taken into consideration.

We are looking for a seasoned SAP BASIS Subject Matter Expert (SME) with deep experience in SAP Solution Manager (SOLMAN) and SAP PI/PO (Process Integration/Process Orchestration) . Knowledge of Control-M for job scheduling and monitoring will be an added advantage. The ideal candidate will be responsible for managing, monitoring, and optimizing complex SAP landscapes and supporting integration and automation needs. Key Responsibilities: SAP BASIS Administration: Perform core BASIS activities including installation, upgrade, patching, configuration, tuning, and troubleshooting of SAP NetWeaver systems (ABAP & Java stacks). Manage SAP systems including S/4HANA, ECC, BW, Fiori, Gateway, and HANA DB. Support landscape planning, system refreshes, client copies, and DR testing. Ensure SAP environments meet high-availability, backup/recovery, and performance standards. Solution Manager (SOLMAN): Implement, configure, and support Solution Manager 7.2 features: CHARM (Change Request Management) System Monitoring & EWA Reports Technical Monitoring & Root Cause Analysis Test Suite, ITSM, and Custom Code Management Support integration of SOLMAN with other SAP modules and third-party tools. SAP PI/PO: Administer SAP PI/PO systems including configuration of ESR & ID components. Monitor message processing, handle performance tuning, and resolve integration issues. Collaborate with functional teams to implement and maintain business-critical interfaces. Control-M (Preferred): Support and monitor job scheduling using Control-M for SAP and non-SAP processes. Integrate SAP batch jobs with enterprise-wide scheduling workflows. Troubleshoot job failures, coordinate recovery actions, and optimize job flows. Other Responsibilities: Document technical procedures, SOPs, and system configurations. Ensure compliance with internal security, audit, and change management policies. Support system migrations, upgrades, and new implementations. Required Skills and Experience: Minimum 8 years of hands-on experience in SAP BASIS administration . Deep expertise in SAP Solution Manager 7.2 especially CHARM, Monitoring, and ITSM. Strong knowledge of SAP PI/PO (dual stack or single stack), including runtime and design-time components. Experience in HANA administration, S/4HANA systems, and hybrid/cloud SAP landscapes. Good understanding of TMS, CTS+, RFCs, SSL, and security concepts . Basic to intermediate knowledge of Control-M or willingness to cross-train. Proficiency with Unix/Linux and database systems (Oracle/HANA). Preferred Qualifications: SAP certifications in BASIS, Solution Manager, or PI/PO. Experience with cloud platforms (AWS, Azure) and SAP Cloud Connector. Familiarity with scripting (Shell, Python) or automation tools (Ansible, Terraform). Working experience in regulated industries (e.g., pharma, finance, manufacturing). Educational Requirements: Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field. Equivalent work experience may be considered in lieu of formal education.

Company Description About Ramboll Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy, and Management Consulting. We invite you to contribute to a more sustainable future working in an open, collaborative, and empowering company. Combining local experience with global knowledge, we together shape the societies of tomorrow. Equality, diversity, and inclusion are at the heart of what we do We believe in the strength of diversity and know that unique experiences and perspectives are vital for creating truly sustainable societies. Therefore, we are committed to providing an inclusive and supportive work environment where everyone can flourish and reach their potential. We welcome applications from candidates of all backgrounds and encourage you to contact our recruitment team to discuss any accommodations you need during the application process. Job Description Job Location - Gurugram OR Chennai Role Summary: Serve as the strategic and operational lead for Learning Management Systems (LMS), with Cornerstone OnDemand (CSOD) at the core. Drive the product vision, roadmap, and learner experience strategy by integrating state-of-the-art learning technologies. Collaborate across HR, IT, and vendors to deliver impactful, scalable, and data-informed learning solutions. Lead digital transformation initiatives that support skills-based development, AI-powered learning, and seamless platform integration — all through an agile, product-driven approach. Responsibilities & Scope: Own and prioritize the CSOD product roadmap aligned with learning goals and talent strategy. Evaluate and introduce state-of-the-art, future-ready learning technologies beyond CSOD. Design and continuously improve learner-centric experiences in collaboration with Learning Partners and COEs. Collaborate with HR, IT, and vendors to define requirements and prioritize features. Manage the product backlog, own user stories, and guide IT and vendors through development and UAT. Coordinate releases to ensure timely delivery and business readiness. Oversee demand and idea management with transparency and clear prioritization. Partner with People Analytics to track and report key learning metrics. Ensure data integrity and compliance across learning systems. Lead digital transformation initiatives, including AI-driven learning, automation, and skills-based development. Facilitate Agile processes and actively operate within a Scrum framework to drive continuous delivery and iteration. Serve as the liaison between HR and IT to translate business needs into product solutions. Lead change management and communication for major platform updates. Qualifications Skills & Competencies: Proven experience with CSOD and modern learning technologies, with a focus on scalable, learner-centric solutions. Strong grasp of learner experience design, digital learning trends, and skills-based learning models. Proficient in backlog management, user story writing, and Agile delivery, ideally within a Scrum framework. Solid understanding of learning technology ecosystems (including CSOD, LinkedIn Learning, AI-powered tools), with awareness of integrations with platforms like Workday, ServiceNow, and Power BI. Excellent stakeholder management, strategic planning, and cross-functional collaboration skills. Strong analytical mindset with the ability to validate learning data and deliver actionable insights. Skilled in leading change initiatives, driving adoption, and communicating with global audiences. Key Collaborations: Learning Partners, HRBPs, and Centers of Expertise (COEs) IT delivery partner (TCS), enterprise architects, and platform vendors (e.g., CSOD) People Analytics team for measurement and reporting HRIS and Service Delivery teams for platform integration and support Global administrators and regional learning teams to ensure adoption and business readiness Additional Information Welcome to our Support Organization In Ramboll’s Support Organization we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organization to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing common ground for the development and servicing of clients and markets. Ramboll globally Ramboll is a leading engineering, architecture, and consultancy company. Working at one of our offices in 35 countries you will join more than 16,000 fellow bright minds in creating innovative and sustainable solutions within Buildings, Transport, Energy, Environment and Health, Architecture, Landscape and Urbanism, Water and Management Consulting. Combining local experience with global knowledge, we help shape the society of tomorrow. Alle your information will be kept confidential according to EEO guidelines. What We Can Offer You Investment in your development Leaders you can count on, guided by our Leadership Principles Be valued for the unique person you are. Never be short of inspiration from colleagues, clients, and projects. The long-term thinking of a foundation-owned company We offer: A challenging and interesting workday characterized by continuous learning, in an environment where you have many to spar with and learn from. Opportunity to work with varied work tasks, across the organization. Opportunity to develop and influence your own area of responsibility. Work at the heart of sustainable change Ramboll is a global architecture, engineering, and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realize their full potential. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV, cover letter, etc. Thank you for taking the time to apply! We look forward to receiving your application.

Company Description ExcelGens Consulting Services is your go-to ally for cutting-edge technology and IT solutions. Headquartered in New Jersey, ExcelGens has a global presence, including in Canada, Europe, India, and the United Kingdom. We specialize in tech platforms to pave the way for an efficient, productive future for businesses. As a trusted partner to many Fortune 500 clients, ExcelGens is dedicated to empowering businesses with top-tier technology and talent. Role : ServiceNow Administrator Experience: 4-7 Years Location PAN India Job Description: • Development, Implementation, Configuration and administration of ServiceNow applications in ITSM modules and custom applications. • Develop advanced scripts, business rules, UI policies, client scripts, and workflows using JavaScript, Glide API, and other relevant technologies. • Implement data models, tables , and relationships to meet business requirements • Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies. • Implement automation solutions using Flow Designer, Orchestration, and other ServiceNow tools to streamline business processes. • Develop and enforce best practices for ServiceNow development, including coding standards, testing protocols, and documentation. • Conduct code reviews and provide feedback to ensure the quality and maintainability of the platform.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior Developer ITOM/SecOps/IRM EY-ServiceNow – Senior As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem. The opportunity We’re looking for Senior with expertise in ServiceNow Implementation to join the EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth. Your Key Responsibilities Performs Configuration/Customization of the ServiceNow system, including creation workflows Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc Uses scripting tools and Service Now functionality to automate rote tasks Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc. Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation Load, manipulate and maintain data between Service-now and other systems as needed Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases Performs system and integration testing with sample and live data Skills And Attributes For Success Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure Disciplined Agile Delivery software release build/deploy processes Integrating with internal and external applications and systems JavaScript, HTML, Angular JS and good web design practices Service Portal implementation experience Implementation experience on any of the following applications like ITOM, IRM, SecOps. Implementation experience on Performance Analytics. To qualify for the role, you must have College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences Must have CSA and minimum 2 CIS in ITOM/SecOps/IRM Approximately 3 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period ITIL foundations certification a plus Ideally, you’ll also have Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories. Knowledge about ServiceNow’s latest version’s features. What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Summary Position Summary ServiceNow SAM/HAM – Senior Consultant - Lead Solution Advisor Deloitte’s Cyber Risk Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise. Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms. Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting. Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license. Work you will do As a Senior Consultant, the key job responsibilities will be to: Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations. Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services. Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models. Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success. Deliver ServiceNow training and provide support to teams on complex system configurations. Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments. Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities. Possess the skills and knowledge necessary to support sales activities within the domain of expertise. The Team Want to work at one of the fastest growing and industry leading risk management consulting firms that will give you an enriching experience to build your career and brand? If yes, then look no further, Deloitte’s Cyber Risk Services practice is the place for you. Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients and the industry, are encouraged to realize our requirement for a ServiceNow HAM & SAM. The Senior Solution/Solution is expected to have an in- depth understanding of ServiceNow leading practices and have demonstrated experience in the design and implementation of ServiceNow solutions. We are looking a ServiceNow HAM/SAM Developer to design, automate, and optimize hardware asset management processes. The role demands expertise in HAM/SAM configuration, workflow automation, integration, and custom development within ServiceNow. Key Responsibilities for HAM Developer: Configure and maintain HAM modules, asset classes, models, and locations. Integrate HAM with CMDB, Discovery tools (e.g., ServiceNow Discovery, SCCM), and procurement systems. Develop and automate workflows and catalog items using Flow Designer. Write and troubleshoot business rules, client scripts, and custom modules. Ensure accurate asset tracking and inventory management across all lifecycle stages. Enforce asset receiving, tagging, and recording policies. Conduct inventory audits and manage stockrooms and depots. Enable RFID/barcode integration and automated validation. Design dashboards and reports for asset lifecycle, compliance, and utilization. Optimize HAM processes for cost, utilization, and compliance. Key Responsibilities for SAM Developer: Implement and configure ServiceNow SAM Pro for software asset and license management. Normalize discovered software using Content Library and publisher packs. Integrate with Discovery tools and SCCM to collect usage and installation data. Manage software models, entitlements, and license metrics. Map licenses to contracts and entitlements for major vendors (e.g., Microsoft, Oracle, Adobe). Track software consumption and compliance; automate software reclamation. Perform gap analysis between installations and entitlements. Develop license compliance and audit-ready reports. Manage true-up processes and vendor audits with Procurement and Legal. Maintain data integrity across software catalog, CMDB, and entitlements. Build workflows for software requests, approvals, provisioning, and de-provisioning. Analyze usage patterns and recommend optimization opportunities. Integrate SAM with contract and vendor management modules. Define and enforce policies to ensure software compliance. Preferred key skills required: 5-7 years of experience Good knowledge of operating systems, servers, hardware environment, software licensing, etc., preferred ServiceNow certifications such as CSA, CIS-ITAM, HAM/SAM Specialist preferred. Hands on experience of HAM/SAM, CMDB, Discovery integrations, and inventory management. Proficiency in Flow Designer, catalog development, scripting, and troubleshooting in ServiceNow. Knowledge around software licensing for vendors Usage of SAM tools like SCCM, Flexera, and SNOW recommended Ability to prioritize tasks, work on multiple assignments, and manage ambiguity Ability to work both independently and as part of a team with professionals at all levels Good communications and interpersonal skills Strong analytical skills and ability to think out of the box Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 307668

Summary Position Summary GRC/IRM ServiceNow — Senior Solution Advisor Deloitte’s Cyber Risk Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise. Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms. Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting. Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license. Work you will do. As a Senior Solution Advisor, you would be expected to perform the following activities in ServiceNow IRM and Security Operations modules: Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations. Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services. Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models. Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success. Deliver ServiceNow training and provide support to teams on complex system configurations. Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments. Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities. Possess the skills and knowledge necessary to support sales activities within the domain of expertise. The team Want to work at one of the fastest growing and industry leading risk management consulting firms that will give you an enriching experience to build your career and brand? If yes, then look no further, Deloitte’s Cyber Risk Services practice is the place for you. The Cyber Governance, Risk, and Compliance (GRC) and ServiceNow is one of the most rapidly growing market offerings with capability spanning - GRC strategy, design, and implementation of GRC & Security solutions using ServiceNow. Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients and the industry, are encouraged to realize our requirement for a ServiceNow GRC. The GRC Senior Solution/Solution Advisor is expected to have an in- depth understanding of ServiceNow leading practices and have demonstrated experience in the design and implementation of ServiceNow solutions. Understanding of risk and compliance pain points and how they can be addressed effectively through a scalable and usable GRC and ServiceNow technology is key to success in thisrole. Required: 7-9 years of overall and relevant ServiceNow experience in implementing applications such as IRM (Integrated Risk Management), SIR, VR, TPRM, BCM. Demonstrated experience with technical aspects of ServiceNow, including workflow design, APIs, web services, and integrations using connectors (preferred). Hands-on experience configuring Workspace, UI Builder, Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows/Flow Designer, and migrating solutions to higher environments. Well-versed in various ServiceNow products and platform capabilities. Proficient in defining epics and user stories, creating UI mock-ups, and adopting a hands-on approach to drive results. Ability to conduct regular code reviews, adopt ServiceNow best practices for software design and development across the platform ecosystem, and provide technical guidance to colleagues and customers to resolve questions and issues. Experience designing, configuring, and developing product automations and integrations. Skilled in the design and development of scoped applications of varying complexity. Proficient in ServiceNow platform management such as deployments, upgrades and troubleshooting. Collaborate with Functional Consultants and Business Analysts to create and estimate user stories, and propose solutions that meet or exceed customer expectations for quality and user experience. Experience in developing and maintaining ServiceNow product knowledge and/or certifications. Ability to prioritize personal and team workloads and consistently meet deadlines. Excellent documentation, presentation, verbal, and written communication skills, with the ability to work effectively with teams across geographical locations. Must have delivered more than 2–3 projects end-to-end, from requirement gathering through to go-live. Preferred: Must have ServiceNow IRM or Security Operations module implementation experience (like Risk Management, Audit Management, Policy Management, Vendor Risk Management & SIR Modules, etc.) Good to have ITAM, SAM, HAM & CMDB experience. Good to have ServiceNow Certified Application Developer (CAD). Good to have CIS - Risk and Compliance Implementation specialist certification. Good to have CIS – Security Incident Response Implementation specialist certification. Good to have CIS – Third Party Risk Management Implementation specialist certification. Good to have CIS – Vulnerability Response Implementation specialist certification. Good to have knowledge of strategic roadmap development for GRC technologies ServiceNow and other like RSA Archer , MetricStream #CA-DS Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 302575

Summary Position Summary ServiceNow SAM/HAM – Senior Consultant -Senior Solution Advisor Deloitte’s Cyber Risk Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise. Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms. Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting. Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license. Work you will do As a Senior Consultant, the key job responsibilities will be to: Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations. Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services. Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models. Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success. Deliver ServiceNow training and provide support to teams on complex system configurations. Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments. Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities. Possess the skills and knowledge necessary to support sales activities within the domain of expertise. The Team Want to work at one of the fastest growing and industry leading risk management consulting firms that will give you an enriching experience to build your career and brand? If yes, then look no further, Deloitte’s Cyber Risk Services practice is the place for you. Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients and the industry, are encouraged to realize our requirement for a ServiceNow HAM & SAM. The Senior Solution/Solution is expected to have an in- depth understanding of ServiceNow leading practices and have demonstrated experience in the design and implementation of ServiceNow solutions. We are looking a ServiceNow HAM/SAM Developer to design, automate, and optimize hardware asset management processes. The role demands expertise in HAM/SAM configuration, workflow automation, integration, and custom development within ServiceNow. Key Responsibilities for HAM Developer: Configure and maintain HAM modules, asset classes, models, and locations. Integrate HAM with CMDB, Discovery tools (e.g., ServiceNow Discovery, SCCM), and procurement systems. Develop and automate workflows and catalog items using Flow Designer. Write and troubleshoot business rules, client scripts, and custom modules. Ensure accurate asset tracking and inventory management across all lifecycle stages. Enforce asset receiving, tagging, and recording policies. Conduct inventory audits and manage stockrooms and depots. Enable RFID/barcode integration and automated validation. Design dashboards and reports for asset lifecycle, compliance, and utilization. Optimize HAM processes for cost, utilization, and compliance. Key Responsibilities for SAM Developer: Implement and configure ServiceNow SAM Pro for software asset and license management. Normalize discovered software using Content Library and publisher packs. Integrate with Discovery tools and SCCM to collect usage and installation data. Manage software models, entitlements, and license metrics. Map licenses to contracts and entitlements for major vendors (e.g., Microsoft, Oracle, Adobe). Track software consumption and compliance; automate software reclamation. Perform gap analysis between installations and entitlements. Develop license compliance and audit-ready reports. Manage true-up processes and vendor audits with Procurement and Legal. Maintain data integrity across software catalog, CMDB, and entitlements. Build workflows for software requests, approvals, provisioning, and de-provisioning. Analyze usage patterns and recommend optimization opportunities. Integrate SAM with contract and vendor management modules. Define and enforce policies to ensure software compliance. Preferred key skills required: 7-9 years of experience Good knowledge of operating systems, servers, hardware environment, software licensing, etc., preferred ServiceNow certifications such as CSA, CIS-ITAM, HAM/SAM Specialist preferred. Hands on experience of HAM/SAM, CMDB, Discovery integrations, and inventory management. Proficiency in Flow Designer, catalog development, scripting, and troubleshooting in ServiceNow. Knowledge around software licensing for vendors Usage of SAM tools like SCCM, Flexera, and SNOW recommended Ability to prioritize tasks, work on multiple assignments, and manage ambiguity Ability to work both independently and as part of a team with professionals at all levels Good communications and interpersonal skills Strong analytical skills and ability to think out of the box Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 307669

Summary Position Summary ServiceNow SAM/HAM – Consultant - Solution Advisor Deloitte’s Cyber Risk Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise. Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms. Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting. Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license. Work you will do As a Consultant, the key job responsibilities will be to: Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations. Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services. Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models. Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success. Deliver ServiceNow training and provide support to teams on complex system configurations. Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments. Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities. Possess the skills and knowledge necessary to support sales activities within the domain of expertise. The Team Want to work at one of the fastest growing and industry leading risk management consulting firms that will give you an enriching experience to build your career and brand? If yes, then look no further, Deloitte’s Cyber Risk Services practice is the place for you. Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients and the industry, are encouraged to realize our requirement for a ServiceNow HAM & SAM. The Senior Solution/Solution is expected to have an in- depth understanding of ServiceNow leading practices and have demonstrated experience in the design and implementation of ServiceNow solutions. We are looking a ServiceNow HAM/SAM Developer to design, automate, and optimize hardware asset management processes. The role demands expertise in HAM/SAM configuration, workflow automation, integration, and custom development within ServiceNow. Key Responsibilities for HAM Developer: Configure and maintain HAM modules, asset classes, models, and locations. Integrate HAM with CMDB, Discovery tools (e.g., ServiceNow Discovery, SCCM), and procurement systems. Develop and automate workflows and catalog items using Flow Designer. Write and troubleshoot business rules, client scripts, and custom modules. Ensure accurate asset tracking and inventory management across all lifecycle stages. Enforce asset receiving, tagging, and recording policies. Conduct inventory audits and manage stockrooms and depots. Enable RFID/barcode integration and automated validation. Design dashboards and reports for asset lifecycle, compliance, and utilization. Optimize HAM processes for cost, utilization, and compliance. Key Responsibilities for SAM Developer: Implement and configure ServiceNow SAM Pro for software asset and license management. Normalize discovered software using Content Library and publisher packs. Integrate with Discovery tools and SCCM to collect usage and installation data. Manage software models, entitlements, and license metrics. Map licenses to contracts and entitlements for major vendors (e.g., Microsoft, Oracle, Adobe). Track software consumption and compliance; automate software reclamation. Perform gap analysis between installations and entitlements. Develop license compliance and audit-ready reports. Manage true-up processes and vendor audits with Procurement and Legal. Maintain data integrity across software catalog, CMDB, and entitlements. Build workflows for software requests, approvals, provisioning, and de-provisioning. Analyze usage patterns and recommend optimization opportunities. Integrate SAM with contract and vendor management modules. Define and enforce policies to ensure software compliance. Preferred key skills required: 3 –4 years of experience Good knowledge of operating systems, servers, hardware environment, software licensing, etc., preferred ServiceNow certifications such as CSA, CIS-ITAM, HAM/SAM Specialist preferred. Hands on experience of HAM/SAM, CMDB, Discovery integrations, and inventory management. Proficiency in Flow Designer, catalog development, scripting, and troubleshooting in ServiceNow. Knowledge around software licensing for vendors Usage of SAM tools like SCCM, Flexera, and SNOW recommended Ability to prioritize tasks, work on multiple assignments, and manage ambiguity Ability to work both independently and as part of a team with professionals at all levels Good communications and interpersonal skills Strong analytical skills and ability to think out of the box Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 307667

Role : Technical Team lead Skills : Atleast of 4-5 years of experience in Technical support service desk 1+ year in the role of a Team lead. Working knowledge of Active Directory, Exchange, Office365 application troubleshooting , Technical support... Any Graduate Salary : Upto 9LPA Looking for immediate joiners Loc : Hyderabad For More Info Contact HR Ayesha : 7676529751 Ayeshaaccentrix16@gmail.com Qualifications Bachelor's degree in Computer Science, Information Technology, or related field 5+ years of experience in a service desk/customer support role 1+ years of experience leading a service desk team Strong knowledge of ITIL processes and best practices Excellent customer service, communication, and leadership skills Demonstrated ability to manage multiple priorities in a fast-paced environment Experience with Help Desk ticketing systems such as ServiceNow or RemedyForce ..

Position: ServiceNow ATF Tester Location : Chennai- Hybrid Experience: 5+ years Expertise: ServiceNow, ATF Availability: Immediate to 30 Days We are looking for a ServiceNow Tester with 5+ years of experience in testing ServiceNow applications, modules, and integrations. The ideal candidate will have hands-on experience with ServiceNow Automated Test Framework (ATF), automated testing, and a strong understanding of ITSM, ITOM, CSM, or CMDB modules. The role involves designing, executing, and maintaining test cases for ServiceNow functionalities, workflows, and custom applications to ensure seamless performance and reliability. Key Responsibilities Test Planning & Execution Develop and execute test plans, test scripts, and test cases for ServiceNow applications and customizations. Conduct functional, regression, integration, and performance testing on ServiceNow modules. Validate ServiceNow workflows, business rules, UI policies, and client/server-side scripts. Test ServiceNow REST/SOAP API integrations with external applications. Perform data validation testing for ServiceNow CMDB and CSDM implementations. Utilize ServiceNow Automated Test Framework (ATF) for automation testing. Defect Management & Troubleshooting Identify, document, and report defects using JIRA, ServiceNow Test Management, or similar tools. Work closely with developers and business analysts to reproduce and resolve issues. Perform root cause analysis for recurring issues and suggest process improvements. Collaboration & Process Improvement Collaborate with ServiceNow Developers, Administrators, and Business Teams to improve test coverage. Participate in Agile/Scrum ceremonies, including sprint planning, stand-ups, and retrospectives. Provide inputs to enhance testing frameworks, automation strategies, and best practices. Quality Assurance & Compliance Ensure compliance with ITIL, security, and governance standards in ServiceNow testing. Conduct User Acceptance Testing (UAT) and assist in business user validation. Support performance and security testing for ServiceNow applications. Required Qualifications Technical Skills & ServiceNow Knowledge 5+ years of experience in ServiceNow Testing (automated). Strong expertise in ServiceNow Automated Test Framework (ATF). Hands-on experience testing ServiceNow ITSM, ITOM, CSM, CMDB, HRSD, or other modules. Proficiency in JavaScript, ServiceNow scripting, and test automation tools. Experience with API testing (REST, SOAP) using Postman, SOAP UI, or similar tools. Strong understanding of ITIL framework and ServiceNow platform capabilities. Experience with CI/CD tools like Jenkins, Git, and test automation frameworks is a plus. Soft Skills & Work Environment Strong analytical and problem-solving skills to identify and address test failures. Ability to collaborate with developers, business analysts, and stakeholders. Excellent written and verbal communication skills to document and report test results. Self-motivated, detail-oriented, and ability to work in an Agile/Scrum environment. Preferred Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (ITSM, CSM, or ITOM) ISTQB Certification (Preferred) ITIL v4 Foundation Certification (Plus)

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Specialist Job Description & Summary At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace. Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support. Responsibilities: Workday management Leave Management for the firm. Leave Reconciliation – Weekly/ Monthly/ Half Yearly/Yearly Service Now Ticket Management and resolution Workday Inbox absence approval Data Quality monitoring and update (Personal Info) & Incorrect work hours SOP Updation and management Other adhoc activities Mandatory skill sets: HR operations, HR Service desk, HC Shared services, service now helpdesk Preferred skill sets: Human capital, Human resource Years of experience required: 2-4 years of experience Education qualification: B.Com, BBA, MBA, M.Com, PGDM Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Business Administration, Bachelor of Commerce, Bachelor in Business Administration Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills ServiceNow Platform Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Data Quality, Documentation Administration, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance, Human Resources Management (HRM), Inclusion, Intellectual Curiosity {+ 6 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life As an IT Application Business Analyst in Mergers, Acquisitions, and Divestitures (MA&D), your primary role is in supporting the respective teams and stakeholders in delivering successful IT application initiatives within a complex and evolving business environment. This role is responsible for coordinating application-related tasks, performing business analysis, evaluating options, tracking project progress, and ensuring consistent communications across stakeholders during the MA&D process. The role plays a key part in supporting the planning and execution of technology-related activities during a merger, acquisition, or divestiture. The focus is on ensuring a smooth application transition and contributing to the realization of benefits such as enhanced system integration, process efficiency, and overall operational effectiveness. Success in this role requires strong coordination and communication across cross-functional teams, including collaboration with project managers, business stakeholders, IT teams, and external partners, to ensure alignment with organizational goals and timelines. Responsibilities may include the following and other duties may be assigned. Engages with business leaders to understand how strategies and data-driven changes can improve efficiencies and add value. Work with data sets to define use cases to improve products, processes and/or services. Collaborates with Business Relationship Manager (BRM), business stakeholders and IT Product Owners / Managers to develop business requirements for product or system changes. Drives business agenda during solution delivery process. Functional Skills: Ability to analyze data and trends in order to develop recommendations to solve business problems. Additional Skills: Problem Solving, Detail Oriented, Cross-Functional Collaboration, Customer Service, Process Improvement, Communication. Technology: Understanding of systems, software and technological concepts, Familiarity with data analysis tools and data modeling methodologies. Conduct thorough IT due diligence to understand the technology infrastructure, systems, applications, and data of both the acquiring and target companies. Identify potential risks, synergies, costs, and integration challenges. Support the respective teams and stakeholders in coordinating integration activities across enterprise applications including SAP S/4HANA, Workday, Concur, and Salesforce (SFDC). Assist in conducting business analysis by gathering and documenting requirements for application-related changes and integrations. Develop a comprehensive IT integration plan that aligns with the overall business integration strategy. This plan should address technology consolidation, data migration, system compatibility, financial considerations, and workforce integration. Support respective teams and stakeholders, architect and lead the integration of IT systems including SAP ECC, S4HANA, Workday, Concur, Vendavo, SFDC, Compliance, Quality, Planning and Manufacturing systems. This includes determining target’s application disposition, migrating data, integrating applications, and ensuring seamless communication between different systems. Support test planning and execution, including writing test cases, coordinating UAT, and managing defects via JIRA or similar systems. Help identify and resolve integration challenges related to system compatibility, data flows, and user access. Assist in program delivery and value realization, delivering meaningful and measurable business outcomes. Build effective partnerships with IT Sr. Leaders, Corporate Development, and Program Management Leadership, business stakeholders, IT teams, and external partners, to ensure alignment with organizational goals and timelines. Facilitate cross-functional collaboration between IT, business users, and external vendors to ensure effective solution design and delivery. Coordinate closely with Deal Contracts and Agreements Manager. Track project progress using tools such as Excel, JIRA, Smartsheet, and MS Project, updating dashboards and progress reports. Assist the Project management and leadership in Maintain and update project documentation and knowledge repositories in Confluence or equivalent platforms. Assist with planning and logistics for cutover, go-live, and post-go-live support activities, especially in SAP-integrated environments. Collaborate with training and change management teams to support end-user readiness across platforms like Workday, Veeva, or ServiceNow. Prepare communication materials and executive updates summarizing project status, risks, milestones, and key decisions. Required Knowledge and Experience: 7+ years of progressive experience in in project coordination, business analysis, or application-related roles with a Bachelors Degree in engineering or MCA or MSc. 5+ years of project and program management experience. Strong documentation, organizational, and communication skills. Familiarity with project management tools (e.g., Excel, Planisware, JIRA, Confluence, MS Project, Smartsheet). Ability to understand the customer's business problem, need, or opportunity and to design a solution that completely and correctly addresses the business problem, need, or opportunity without unnecessary enhancements. Proven ability to work as a team player, delivering quality results within defined timelines. Understanding of application lifecycle processes and system integration concepts. Ability to thrive in a fast-paced, team-oriented environment. NICE TO HAVE Exposure to large-scale applications or ERP integrations. Familiarity with SAP ERP and related modules (e.g., SAP S/4HANA, SAP ECC). Experience working with systems such as Workday, Concur, Ariba, Salesforce (SFDC), ServiceNow, Veeva, or similar platforms. Knowledge of core business processes (Order-to-Cash, Procure-to-Pay, Record-to-Report, Hire-to-Retire). Experience with non-SAP enterprise tools such as Anaplan, Hyperion, JD Edwards, Oracle Cloud. Understanding of compliance and regulated environments, especially in medical device, pharmaceutical, or life sciences industries. Awareness of data migration, application compatibility, and workforce integration strategies. Familiarity with integration technologies or tools (e.g., APIs, middleware, ETL tools) is a plus. Knowledge of core business processes (O2C, P2P, R2R, MDM, MES, IBP/S&OP, Supply Chain, etc.) at global organizations and deployment in regional markets including APAC/Japan, EMEA, LATAM, NA/Canada. Experience planning and implementing SAP S/4 in brownfield and/or greenfield scenarios. Experience integrating with non-SAP technology platforms including JDA/BlueYonder, Anaplan, Hyperion, Critical Manufacturing or similar MES, SalesForce, etc. Experience with implementing medical device products including warrantee, service, and repairs. Experience implementing and adhering to FDA and computer systems validation requirements. Experience with Agile/Scrum or Waterfall project delivery methodologies. Demonstrated leadership in achieving shared objectives in a matrix organization, managing cross-divisional initiatives, and cross-functional teams. Highly organized, outcome oriented with excellent planning skills. Excellent leadership, presence, and executive communication skills (written and verbal). Influencing and diplomacy skills with an ability to lead and drive change in a collaborative, positive way. Must be a self-starter and driven. Must be able lead through ambiguity and act with urgency. Innovative thinking, strategic focus and aptitude that challenges the status quo. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here

7+ years of experience in ITSM/CSM. Leads a team of 3-5 company resources, in the area of expertise, to the conclusion of a project phase including mentoring junior team members in various technologies. Ability to work independently, manage multiple priorities, and adapt to changing requirements Excellent written and verbal communication skills Extensive and excellent hands-on in distinctive skill sets like ServiceNow Product Development, ServiceNow Consulting, Business Advisory, Solution Design, Development and Implementation of IT Processes and Enterprise Service Management, Participation in RFP and Continuous Service Improvement Energetic and self-motivated team player/builder with strong Analytical, Interpersonal, and Customer Management skills. Experience in Solution Architecture Design, review, and implementation of ServiceNow Projects in areas like ITSM, HRSD, GRC, CSM is an added advantage. Must have implemented more than 20+ Service Portals including complex widgets, features, and advanced responsive layout. Solution Architecture and Implementation of at least 3+ ServiceNow Store applications. Implementation of Legal Service Delivery, Legal Simple Contracts applications, and projects. Adopt new ServiceNow features – Agent Workspace, Predictive Intelligence, Teams Integration Continuous Service Improvement, Service automation, recommendation, and implementation Involved in proposal evaluation and formalising responses to RFP / RFI for process consulting Extensive experience working in a multivendor environment, collaborating with geographically distributed teams

Job Overview: SoftClouds LLC is hiring a Senior Solution Implementation Engineer to lead and execute end-to-end onboarding and implementation activities for global clients. This individual contributor role demands a hands-on professional with strong technical skills, client-facing experience, and a passion for problem-solving. You will directly manage multiple projects, configure our platform, and ensure clients achieve success with minimal handholding. The ideal candidate will be expected to communicate directly with clients, listen actively, handle conversations with a customer-first approach, and translate requirements into well-documented solutions. Roles & Responsibilities: · Fully own and execute 4–5 active client implementations simultaneously. · Meet and engage directly with clients to gather requirements, manage expectations, and maintain strong professional relationships. · Handle client communications with empathy, clarity, and solution-oriented focus. · Conduct requirement analysis, prepare detailed documentation, and translate into configuration plans. · Perform hands-on configuration, API integrations, and product customization. · Execute Professional Services tasks (e.g., manual data migration, Tier 1 support activities, high-volume data entry) during onboarding. · Work as system administrator, integrator, and solution expert throughout the implementation lifecycle. · Collaborate with Product, Development, and Support teams to ensure timely delivery and issue resolution. · Utilize tools like Jira, Zendesk, ServiceNow for ticket tracking and management. · Provide feedback to the Product team to influence product roadmap and enhancements. Skills & Qualifications: · 8+ years in a technical, customer-facing role (preferably in SaaS implementation) · Proven experience in requirement gathering, client communication, and documentation · Strong configuration, scripting, and API integration skills · Ability to independently manage tasks, prioritize work, and deliver results · Excellent verbal and written communication skills · Proficient in tools such as Jira, Tableau, Confluence, Zendesk · Analytical mindset, attention to detail, and adaptability in fast-paced environments · Experience in Agile/SCRUM or Kanban methodologies · Willingness to work night shifts aligned to USA PST hours Ideally, you’ll also have: · ITIL certification · Experience in Tier 1/Tier 2 IT/Consulting firms · Cultural sensitivity and experience with global teams Education: · Bachelor’s degree in computer science / IT (Tier 1 Institute preferred)