ServiceNow ITSM Developer (5+ Years Experience)

ServiceNow ITSM Developer

Experience: Minimum 5+ Years
Location: Noida, Pune, Hyderabad, Bangalore
Job Type: Full-Time
Work Mode: Hybrid

Job Summary:

We are seeking a highly skilled ServiceNow ITSM Developer with a minimum of 5 years of hands-on experience in ServiceNow development, scripting, and integrations. The ideal candidate will have a deep understanding of IT Service Management (ITSM) modules and strong expertise in JavaScript, Glide scripting, REST/SOAP integrations, and custom application development within the ServiceNow platform.

Key Responsibilities:

• Design, develop, configure, and customize ServiceNow applications and services, particularly within the ITSM module (Incident, Problem, Change, Request, CMDB, Knowledge).
• Develop and maintain client scripts, business rules, UI policies, UI actions, script includes, and flow designer workflows.
• Build and manage REST/SOAP integrations with external systems.
• Develop and maintain custom applications and modules using scoped applications.
• Collaborate with stakeholders to gather and refine requirements.
• Implement and maintain ServiceNow best practices, standards, and frameworks (including update sets and SDLC).
• Perform code reviews and unit testing for deliverables.
• Troubleshoot and resolve issues, defects, and performance bottlenecks.
• Assist in platform upgrades, patches, and performance optimization.
• Maintain documentation related to configurations, customizations, and integrations.

Required Skills & Qualifications:

• Minimum 5+ years of ServiceNow development experience.
• Strong hands-on knowledge of ITSM modules (Incident, Change, Problem, Request, etc.).
• Proficient in JavaScript, Glide Script, Glide Ajax, and server/client-side scripting.
• Solid experience with REST and SOAP-based integrations.
• Experience in developing custom scoped applications and Service Portal widgets.
• Familiarity with MID Server configurations and integration hub.
• Knowledge of ServiceNow platform security (ACLs, roles, data security).
• Experience working in an Agile/Scrum development environment.
• Good understanding of CMDB and discovery concepts.
• Strong analytical and problem-solving skills.

Preferred Certifications (Good to Have):

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer
• ITIL v4 Foundation

Soft Skills:

• Excellent communication and interpersonal skills.
• Self-motivated and capable of working independently.
• Ability to multitask and manage time effectively.

Job Types: Part-time, Fresher, Internship, Contractual / Temporary, Freelance, Volunteer

Pay: Up to ₹3,500,000.00 per year

Benefits:

• Internet reimbursement

Schedule:

• Evening shift
• Morning shift
• Night shift
• Rotational shift
• UK shift
• US shift
• Weekend availability
• Weekend only

Supplemental Pay:

• Commission pay
• Joining bonus
• Overtime pay

Work Location: In person