ServiceNow Developer

Job Description

We’re looking for a Service Manager – ServiceNow Developer Platform to ensure smooth, efficient, and secure operations of the ServiceNow ecosystem across our global business. You’ll collaborate with cross-functional teams, manage vendor relationships, and drive continuous service improvements, making a real impact in a dynamic IT environment. Key Responsibilities: Oversee daily operations and performance of the ServiceNow platform Implement and improve IT Service Management (ITSM) processes Track and resolve incidents and service requests swiftly Monitor SLAs, OLAs , and other key service metrics Act as a ServiceNow Subject Matter Expert for internal stakeholders Ensure compliance with security, governance, and audit standards Collaborate with business and IT teams to align platform services with strategic goals Manage vendor performance and platform-related contracts Support onboarding of new services into operations What We’re Looking For: 3–5 years of hands-on experience in IT Service Delivery 4+ years of proven expertise with ServiceNow Developer (certifications such as CSA, CSI are a big plus) Strong grasp of ITIL v3/v4 , COBIT , and DevOps practices Excellent communication and stakeholder management skills Solid analytical, problem-solving, and multitasking abilities Experience managing third-party vendors and contracts Bachelor's degree in Computer Science , IT, or related field What You’ll Gain: Be part of a global, innovative IT team Work with top-tier technologies and vendors Opportunity to lead service improvements and shape platform strategies A collaborative, agile work culture that values innovation and accountability Job Types: Full-time, Permanent Pay: ₹1,200,000.00 - ₹2,500,000.00 per year Shift: Day shift Work Days: Monday to Friday Application Question(s): What is your Current CTC? What is your Expected CTC? What is your Notice period? Experience: ServiceNow: 4 years (Required) Location: Vikhroli, Mumbai, Maharashtra (Preferred) Work Location: In person