ServiceNow Business Analyst

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Job Summary:

ServiceNow Business Analyst

ServiceNow modules

Key Responsibilities:

• Gather, analyze, and document business requirements for ServiceNow modules (e.g.,

  ITSM, ITOM, HRSD, CSM

  ).
• Translate business needs into functional specifications,

  user stories

  , and

  acceptance criteria

  .
• Perform

  gap analysis

  , assess business impact, and define solution approaches.
• Collaborate closely with ServiceNow developers, architects, and stakeholders to ensure business alignment and platform integrity.
• Drive and support

  Agile ceremonies

  (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives).
• Prepare and manage

  UAT

  test cases, coordinate execution, and ensure issues are resolved.
• Maintain and prioritize the

  product backlog

  based on business needs and technical inputs.
• Develop

  training materials

  , conduct end-user sessions, and ensure documentation is up to date.
• Track and report project progress, risks, and mitigation strategies.

Required Qualifications:

• Bachelor’s degree in

  Computer Science, Information Systems, Business Administration

  , or related field.
• Minimum

  6 years

  of Business Analysis experience with at least

  2 years on the ServiceNow platform

  .
• Proven experience with

  ServiceNow modules

  :

  ITSM, ITOM, CSM, HRSD

  .
• Familiarity with additional modules like

  Service Mapping, FSO, S2P

  is a strong advantage.
• Strong understanding of

  Agile methodologies

  (Scrum, Kanban).
• Proficient in documenting

  user stories, use cases, process flows

  , and requirements.
• Experience in enterprise ServiceNow implementations or enhancements.
• Excellent communication, interpersonal, and stakeholder management skills.
• Self-driven, detail-oriented, and results-focused.

Preferred Qualifications & Skills:

• ServiceNow Certified System Administrator

  or relevant certifications.
• Experience with Agile tools like

  Jira, Azure DevOps, or Rally

  .
• Familiarity with

  ITIL practices

  and frameworks.
• Strong analytical and critical thinking skills.
• Demonstrated leadership and cross-functional collaboration capabilities.

Note:

• Only local candidates (Delhi/NCR) will be considered.

• No relocation or South India profiles.

• Immediate joiners or candidates with a notice period of 10–15 days preferred.