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Sr. Facility Executive

Jones Lang LaSalle Property Consultants (India) Pv t. Ltd.

7 - 11 years

3 - 5 Lacs

Bengaluru

Posted:6 hours ago| Platform:

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Skills Required

service quality stakeholder management team leadership facility management budgeting vendor management cafeteria management facility administration facility services guest house management housekeeping housekeeping management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview: The Senior Executive, Soft Services Operations will lead the strategic development and operational delivery of all soft services across our client portfolio. This executive role requires a visionary leader who can elevate service standards, drive innovation in soft services delivery, and create exceptional workplace experiences that support client organizational goals.

Key Responsibilities:

Develop and implement the strategic vision for soft services including reception, concierge, mail services, catering, janitorial, security, and workplace experience programs
Lead a diverse team of soft services professionals across multiple client sites
Establish service excellence frameworks and performance metrics that align with client expectations
Build and maintain executive-level relationships with key clients and stakeholders
Drive continuous improvement initiatives that enhance service quality while optimizing costs
Identify and implement innovative technologies to improve soft services delivery
Oversee the financial performance of the soft services portfolio, including budgeting, forecasting, and P&L management
Develop and maintain strategic vendor partnerships to enhance service offerings

Qualifications:

7 + years experience in soft services management with at least 5 years in an executive leadership role
Proven track record of developing and implementing innovative soft services programs
Strong commercial acumen with experience in P&L management and strategic planning
Excellent stakeholder management skills with ability to influence at C-suite level
Master's degree in Business Administration, Facility Management, or related field preferred
Industry certifications such as IFMA, RICS, or equivalent
Outstanding team leadership capabilities with experience managing geographically dispersed teams

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Sr. Facility Executive