Hostel Manager

As the Hostel Manager, your primary responsibility will be to oversee all hostel operations, including front office, housekeeping, maintenance, and food & beverage. You will ensure a seamless check-in and check-out experience for guests by implementing standard operating procedures (SOPs) to maintain service quality. Your goal will be to uphold high levels of customer satisfaction through personalized service and promptly address any guest complaints or issues that may arise. Monitoring online reviews and feedback will be crucial to identify areas for improvement and taking corrective actions when necessary. You will be responsible for scheduling shifts and managing workloads to ensure smooth operations, as well as conducting performance evaluations to motivate employees to provide excellent service. Managing hostel budgets, controlling costs, and maximizing revenue will be key aspects of your role. This includes setting room rates, monitoring occupancy levels, and implementing pricing strategies. Ensuring compliance with health, safety, and hygiene regulations, as well as implementing security measures to protect guests, staff, and hotel property, will be essential to maintain a safe and secure environment. Staying up to date with industry regulations and best practices will also be a part of your responsibilities. Your efforts will contribute to the overall success of The Medicity, a leading learning platform dedicated to providing future doctors and practicing surgeons with the best surgical techniques and skills through certification courses.,