CPAG UPSD

The job involves regular review of open complaints to ensure response time and closure in accordance with SLAs. It also includes achieving revenue generation targets, ensuring preventive maintenance adherence, and auditing the quality of service regularly. Maintaining customer i-base hygiene and updating end user data in the system are also key responsibilities. Driving customer engagement and maintaining a high Customer Satisfaction Index (CSI) are crucial aspects of the role. Building strong relationships with customers by addressing concerns proactively and ensuring timely maintenance is essential. Developing and maintaining Channel infrastructure as per the expansion plan, conducting regular visits to Channel to ensure high engagement and alignment with organizational objectives, and providing adequate resource support to the channel to achieve committed SLAs are part of the job. Additionally, responsibilities include ensuring timely submission and processing of invoices of Channel Partners, returning defective spares, and settling warranty and other claims. Key responsibilities for this position include knowledge of products such as Room Air Conditioners, Water Purifiers, Air Purifiers, and Air Coolers. Technical knowledge about service offerings and channel management, vendor & business associates/dealer management, revenue generation (AMC, spare parts), excellent communication & presentation skills, as well as strong interpersonal and negotiation skills are required.,