Service Desk Engineer

Job Description

We have open position for Service Desk Engineer L1, Company - InknowTech Pvt Ltd - http://www.inknowtech.com Client - BPCLLocation : New Ashok Nagar Rd, Block A, Sector 1, Noida, Uttar Pradesh 201301 JOB DESCRIPTION : Role : Service Desk Engineer Exp : 1+ year Shifts : Shift A - 6AM-3PM Shift B - 1PM-10PM Working : 6 days Location : Noida Skills Required : Service Desk, Incident, Service request, Ticketing tool,Priority. Job Summary: We are looking for a Service Desk Engineer L1 to provide exceptional technical support to our employees, resolving hardware, software, and network issues in a timely and professional manner. The ideal candidate will have excellent communication skills, a strong technical foundation, and a passion for delivering outstanding customer service. Key Responsibilities: 1. Provide technical support to employees , resolving hardware, software, and network issues. 2. Troubleshoot and resolve technical issues using established procedures and guidelines. 3. Document all technical issues and resolutions in the IT ticketing system. 4. Collaborate with other IT teams, such as Network Operations and Cyber Security, to resolve complex technical issues. 5. Participate in the development and maintenance of technical documentation, knowledge base articles, and FAQs. 6. Stay up-to-date with new technologies, software, and hardware, and apply this knowledge to improve technical support services. 7. Meet or exceed established service level agreements (SLAs) for technical support. Requirements: 1. Bachelor's degree in Computer Science, Information Technology, or a related field. 2. 0-2 years of experience in a technical support role, preferably in a help desk or service desk environment. 3. Proficiency in troubleshooting and resolving technical issues with Windows, macOS, and mobile devices. 4. Strong understanding of computer hardware, software, and network fundamentals. 5. Excellent communication, interpersonal, and customer service skills. 6. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple technical issues simultaneously. Job Type: Full-time Benefits: Provident Fund Work Location: In person