About Sutherland Research, Markets Insights, and Innovation (MII) Sutherlands Research (Equity/Credit/IB/Business), Markets Insights, and Innovation (MII) divisions drive a high-impact transformation agenda to address our client’s most complex issues from strategy development, incubation of new products or services, blitz-scaling operations, and digital transformation. Sutherland Research & MII practice has made significant investments in creating solutions that change how actionable insights are delivered for strategic decision-making across organizations. Description Sutherland is seeking passionate and motivated professionals who possess a strong desire to excel in equity research. Successful candidates will join dedicated client teams (leading global buy/sell-side firms) providing financial modeling support, earnings support, valuable ideas, penetrating insights, sector-focused analysis, and initiating coverage reports with top-of-the-line investment recommendations. The coverage universe is across geographies (primarily US & Europe but could be global) and various cap sizes (large, mid & small cap). Roles & Responsibilities As an Equity Research Analyst, roles and responsibilities will encompass, but not be limited to, the following: Developing and maintaining comprehensive financial models, incorporating Profit and Loss (P&L) statements, balance sheets, and cash flow projections, utilizing various valuation methods such as Discounted Cash Flow (DCF), Relative Valuation, Net Present Value (NPV), Net Asset Value (NAV), etc., across multiple industry sectors. Creating and preparing essential reports like initiating coverage reports, information memorandums, earnings reports, and thesis reports. Managing and updating clients' portfolios, ensuring timely adjustments and continuous monitoring to optimize investment performance. Collaborating closely with client analysts to establish project concepts and deliverables effectively. Conducting in-depth analyses of financial data to produce accurate forecasts related to businesses, industries, and economic conditions, aiding in making informed investment decisions. Presenting both written and oral reports on general economic trends, individual company performance, and overall industry insights. Offering well-founded opinions and defending analytical conclusions during interactions with company management teams, global fund managers, and the in-house Sales team. Qualifications & Required Skillsets To succeed in this position, you must: MBA-Finance from tier-I/ II institutes/ CA, CFA (US) preferred 2-6 years of experience in Equity Research Experience in investment analysis (either buy or sell-side) Strong financial modeling and analytical skills Strong communication, presentation, and language skills Strong report-writing skills Quality focused with attention to detail and client service Technologically competent (Word, Excel, Internet, Bloomberg, Reuters) Be able to adjust quickly and smoothly to changing priorities and conditions Be proactive in developing trust and professional rapport with employees and team members; work as a team-player

Degree in mechanical engineering, electrical engineering, applied sciences or a related discipline; 10+ years of professional experience in medical device regulatory affairs EU MDR, US FDA 510(k) and closely working R&D, Quality organizations. Strong proven experience creating Technical Documentation and 510(k) preparation and receiving submission approval (EU, Canada, US, etc.). Expertise in interpreting and implementing various medical device standards and guidance's, such as IEC 60601-1, ISO 14971-1, IEC 62366-1, ISO10993-1, and MEDDEV 2.7/4. Experience with systems for quality management, product development, and follow-up of procedures is an advantage. Knowledge and application of medical device QMS is required (e.g., ISO 13485, MDSAP, EU MDR, Risk Management etc.)

Greetings from Sutherland!!! Hiring for International Voice Process!!! Roles and Responsibilities Listening to customers concerns and handling the customer complaints and returns through call, email and chat. Giving detailed explanations of services or products. Required Skills Candidate should be excellent in verbal communication skills Should have good nonverbal communication skills Looking for typing speed of 35WPM 90% Accuracy Good to have customer handling skills Should have good knowledge on customer support Graduates & Undergraduates can also apply Should be flexible to work from office and night shifts For more details Contact Mahitha - Mobile No: 9030471996 (10:00AM-07:00PM)

Greetings from Sutherland!!! We are hiring candidates for International Voice Support Job Criteria: 1) Immediate joiners required Should be available to join us immediately. 2) Excellent verbal communication skills 3) Fresher or Minimum 6 months of experience in an international voice process 4) Ability to handle real-time voice calls. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 3 to 3.5 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 15km radius from office based on the shift timings. Work Location: ==> Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 (09th Floor Sutherland Office). Selection Process: 1) HR Interview (Walk In) 2) SD Panel Interview 3) Voice Assessment Email:Faiza.faiza@sutherlandglobal.com HR: - Faiza - 9182862492

Hiring for International Voice Process Freshers & Experienced Company: Sutherland Global Services Position: International Voice Process (Full-Time, Permanent) Industry: BPO / Call Centre Location: On-site (No virtual interviews) Job Responsibilities: We are seeking candidates for our International Voice Process role, responsible for handling customer calls from various countries. The role involves providing product, service, or technical support to resolve customer inquiries effectively. Perks & Benefits: Enhance emotional intelligence and communication skills. Gain in-depth knowledge of products/services. Build transferable skills applicable across industries. Develop problem-solving abilities. Two-way cab facility available (night shifts only, within a 15km radius). Preferred Candidate Profile: Fluency in English is mandatory. Strong communication skills. Open to freshers and experienced candidates. Education: Graduates, Undergraduates, and Postgraduates can apply. Willingness to work in 24/7 shifts with rotational week-offs (5 working days per week). Comfortable with on-site work (WFO). Immediate joiners preferred. Interview Process: HR Screening Round Assessment (Voice & Versant) Operations Round Documents to Carry: Updated Resume Hard Copy of Aadhaar Card/Any Govt recognized ID Proof Application Process: Interested candidates can Walkin to the below Location and Contact HR (Sundara) for interview and further inquiries. Contact Person: HR Sundara Contact Number: +91 9949193511 Interview Location: Sutherland Global Services NSL Arena Towers Address: Tower 2, C Wing, 9th Floor, Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 Please mention "HR Sundara" as the reference ID on your resume.

Roles and Responsibilities • International Calling experience. • Quick and attentive speaking with the clients. • Convincing skills/International Tele marketing skills. • Able to generate leads through cold calling. • Leads generation towards Sponsors and Exhibitors. • Lead conversation and successful closing. Required Skills • Candidate should be excellent in communication skills • Should have good verbal communication skills • Looking for typing speed of 35WPM 90% Accuracy • Good to have customer handling skills • Should have good knowledge on customer support • Graduates & Undergraduates can also apply • Should be flexible to work from office and night shifts Perks and Benefits 1. You'll develop your emotional intelligence. ... 2. You'll learn your product or service, inside and out. ... 3. You'll build transferable Skills. ... 4. You can educate customers without selling. ... 5. You can develop a side project. ... 6. You'll learn how to effectively solve problems. Interested folks can also reach out us through given mail id or mobile number HR.Faiza Contact: 9182862492 Mail Id: faiza.faiza@sutherlandglobal.com Call Between 09AM to 6PM Good English communication is Must...

Responsibilities Skills: We are seeking a highly skilled and motivated Portal Developer to join our development team. The ideal candidate will have strong experience in developing enterprise web portals using Angular, React, and Java Server Pages (JSP). You will be responsible for designing, developing, and maintaining scalable and high-performance portal applications that meet both client and internal requirements. Key Responsibilities:Design and implement dynamic web portals using Angular, React, and JSPCollaborate with UX/UI designers and backend developers to integrate frontend and server-side componentsDevelop reusable components and front-end libraries for future useEnsure responsiveness and cross-platform optimization of applicationsDebug and resolve technical issues across multiple browsers and platformsPerform code reviews and maintain coding best practicesParticipate in system architecture planning and contribute to technical decision-makingWork in Agile/Scrum development environments Required Skills and Qualifications:Strong proficiency in Angular (v10+), React.js, and JavaScript (ES6+)Hands-on experience with Java Server Pages (JSP) and ServletsProficient in HTML5, CSS3, and RESTful API integrationFamiliarity with version control tools (e.g., Git)Experience with Java-based frameworks such as Spring or Struts is a plusSolid understanding of web security, performance optimization, and responsive designAbility to troubleshoot complex web application issuesStrong communication and problem-solving skills Preferred Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related fieldExperience with enterprise portal platforms (e.g., Liferay, WebSphere Portal) is a plusKnowledge of CI/CD pipelines and DevOps practicesExperience with cloud platforms (e.g., AWS, Azure, GCP) Must have: Portal Development, JSP, Angular.

Hi Connections, Hiring Senior Collections Specialist Work From Home Key Skill: Collections, Good Communication, International Voice Mandatory Skill: Good Communication, Graduate, Open to shifts Minimum : 2 years exp in Collections Preferred Location: Tamil Nadu, Bangalore, Hyderabad, Bhopal, Mumbai, Kochi 1. Review open accounts from the daily Ageing report 2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations 3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements 4. Monitor customer payments activity to ensure receivables are collected in a timely manner 5.Ensure timely escalation in case of non-payment or no response 6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner 7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client 8. Assists with the cleanup of UC's (unapplied credits), short paid invoices 9. Send Dunning letter to customers to make the payment of delinquent accounts 10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis 11.Update Daily/Weekly trackers and perform self-quality check 12.Adherence to Control and Compliance 13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any 14. Follow and update the Standard Operating Procedure (SOP) 15. Active participation in Learning & Developments 16.Involve in Process Improvements and its implementation 17.Comply with all Internal and External Service Level Agreement & Key Performance Index requirements 18. Interact and Coordinate with the support functions teams 19. Preparing questionnaires along with training team for Internal Assessment 20.Adherence to Control and Compliance and collate related documents towards external / internal audit 21. Acting as a backup to the Team lead as and when required Interested Kindly Ping / Call @ 9791385843 Kindly drop your Resume @ Abinaya.Manoharan@Sutherlandglobal.com

Description: Sutherland is seeking an attentive and analytical person to join us as a Lead in the Investment Banking Research team. Candidate would be responsible for working on customized investment research to some of the top Investment Banking and Private Equity clients in the Sutherland Research practice. Role & Responsibilities: Support the team in delivering client requests which will ultimately help end-clients in M&A Advisory Research, Buy Side / Sell Side Research, Idea Generation, Pitch books, Due-diligence assignments, etc. Ability to interpret, analyze and summarize complex data and turn it into insightful presentations / charts from a Buy-Side Research perspective Common deliverables include (but not limited to): Pitchbooks Operational & Financial Benchmarking Precedent M&A Transactions Analysis Comps / Comparables Analysis Industry/Sector research Company Profiling and Tearsheets Target/Buyer Screening Financial Modeling & Valuation (Absolute and Relative Valuation) Investment Memos / Confidential Information Memorandums Sector KPI Tracking/Newsletters Maintain knowledge and stay updated on developments in the work-associated topics Communicate via email/concalls with clients and drive delivery excellence Work professionally and coherently with a diverse group of executives, managers, and subject matter experts Qualifications: To succeed in this position, you must: Be an MBA Finance and / or a Chartered Accountant CFA Charter holder would be an added advantage (but not mandatory) Have at 2- 4years of prior experience in Investment Banking M&A Advisory Research / Private Equity Efficient in Microsoft Office products, especially MS Excel and MS Power point Be able to work in a fast-paced environment Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Shift Details: Work Shift: 12pm to 9pm (hybrid, Airoli office) Hybrid Working: 3 days in office and 2 days WAH (work-at-home - Mumbai). This will change as per client and changing business requirements. Working days: Monday to Friday No planed leaves for first three months to ensure proper learning and development.

Job Description: Greetings from Sutherland!!! Currently we are hiring for International non-voice process for Women !!! KEY HIGHLIGHT: * Any Graduates are good to go for apply this job! * Completely Work from Office!!! * Freshers are eligible!!! * Candidate should be excellent in communication. We are seeking skilled and enthusiastic Customer Service Representatives to join our international BPO team. As a Customer Service Representative, you will handle Chat for customer inquiries, resolve issues, and provide exceptional service to clients from diverse cultural backgrounds. Key Responsibilities: 1. Handle customer queries through chats from international clients. 2. Resolve customer complaints and concerns in a timely and professional manner. 3. Utilize software applications and tools to manage customer interactions. 4. Meet or exceed customer satisfaction and quality targets. 5. Collaborate with internal teams to resolve complex customer issues. 6. Maintain accurate records of customer interactions. Requirements: 1.Any graduates with excellent communication. 2.Candidates Should hold all the docs (Education/Pan card/Aadhar.) 3.Rotational Shifts and rotational offs 4. 5 days working 2 weel offs. 5. Only Freshers are eligible. 6. Only females are eligible. 7.2way provided (Only for night shifts) Address: Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 (09th Floor Sutherland Office) Every candidate must complete the registration process before coming for walk In Interview Registration link- https://www.jobs.sutherlandglobal.com/India-Sourcing-Page Interested Candidates can come down for Walk-in for Interview and Mention My name HR Faiza on top of your resume Walk-in date and Time: 06th May 2025 from 9:30AM to 01:30PM HR Faiza 9182862492 Talent Acquisition Executive

Greetings from Sutherland.! We are hiring for Non-Voice Process. We are looking for Fresher candidates who want to build their career in the international domain by having decent verbal communication skills. Interview Process: HR Round Online Assessment Operation Manager Round NOTE: Must have Decent Communication skills. DOJ - Looking for an Immediate Joiner Responsibilities: Handle Customer queries through Chat and e-mail . Provide accurate and timely information to customer inquiries. Resolve customer issues and complaints effectively. Work in coordination with team members to achieve service targets. Stay updated with product information and company policies. Required Candidate profile: Hiring for Currently Pursuing with distance education (Correspondence). Highest Qualification + 2/ Graduation not mandatory Work from Office Shift timing : Rotational Night shift Interested candidates can come for the direct walk-in interview to the office by 10.30 AM - 1.00 PM. Mention "HR Shiek" at the top of your resume. Contact Person: - Shiek Abdullah Location :- Shriram Gateway IT Park, Perungalathur, Chennai Landmark Landmark: -Opp to Perungalathur Railway Station

Greetings from Sutherland ! Currently we are hiring for International Voice Process for Freshers and experienced both!!! Role & responsibilities An International Voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S., Dubai etc. These jobs include product and service support in which the customer is calling to solve an issue. Perks and benefits You'll develop your emotional intelligence. you'll learn your product or service, inside and out you'll build transferable Skills. you can educate customers without selling. you can develop a side project. you'll learn how to effectively solve problems. Preferred candidate profile *Must be excellent in English *Excellent Communication can Apply * BOTH FRESHERS AND EXPERIENCED CAN APPLY *GRADUATES/UNDER GRADUATES /POSTGRADUATES CAN APPLY *24/7 shifts and rotational week offs (5 days working a week) *ROI - JAM, Assessment Round, Operations Round *Two-way cab facility only in night shift within 25Kms only from office premises *Candidate who is comfortable working from office can apply *Need Immediate Joiners only *No virtual Interview is available *Out of station candidates are Strictly not eligible

Greetings from Sutherland!!! We are hiring candidates for International Voice Support Job Criteria: 1) Excellent verbal communication skills 2) Minimum 6 months of experience in an international voice process 3) Should be available to join us immediately (15 days Notice Period is Considerable) 4) Ability to handle real-time voice calls. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 3 to 3.5 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station Selection Process: 1) HR Interview (Walk In) 2) SD Panel Interview 3) Voice Assessment Email: Tejas.RaviKumar@sutherlandglobal.com Contact Person: HR Tejas: 7812895508

Job Title: Associate Manager - Customer Experience (Quality) Location: Hyderabad Company Description: Sutherland is seeking a reliable and detail-oriented person to join us as Associate Manager - Customer Experience. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Description: The main job of an Associate Manager Quality is to manage productivity of QA and aid in their effectiveness. He/she should be conducting transaction auditing sessions and JMS sessions for Q-reps. He/she must keep the QAs motivated and work as a team, making sure each member understands company policies and guidelines. Associate Managers should possess strong organizational qualities and confidence, with sound communication and customer service skills. They should exhibit courtesy, patience and have a professional attitude when interacting with the QAs as well as customers. Associate managers need to display a strong work ethic, positive attitude and decent leadership skills while working as associates themselves. Qualifications: Technical / Professional Skill Set Required Good knowledge of Quality metrics, their measurements and thresholds / targets Knowledge and clear understanding of critical and non-critical errors in the transactions Good in investigative and business writing skills. Good at creating reports using various tools and applications. Being able to perform risk analysis to the satisfaction of the stakeholders or departments. Basic exposure to statistical tools and approaches, trend analysis & cause analysis Working knowledge of MS Office (Word, Excel & PowerPoint) Behavioral attributes Hard-working, innovative and meticulous Good Decision making and Problem-Solving abilities Team Handling and People Management Skills Very good Communication and analytical skills. Proactive in approach rather than reactive. Additional Information Key roles and Responsibilities Quality Operations Prepare weekly Sampling Plan and share with the QA team. Ensure that all types of transactions are monitored in the programs assigned Ensure that all the three types of audits are done as recommended by COPC - Live, Recorded and Side-by-Side Ensure Sampling Adherence is met MIPs are implemented if required. Track if the QAs are providing appropriate feedback basis the call audits to improve consultant’s ability to perform better. Keep checking the QA's accuracy by doing ATA and Calibration. Prepare and share Gage R&R report. Be a consultant and advisor to the QAs to clarify on parameters during need. Conduct frequent QA reviews and provide inputs to QA on the areas to be focused Facilitate QA’s to conduct NH trainings during Nesting. Analyse monitoring data to identify program level issues and opportunities Communicate the insights and analysis regularly to different teams like Service Delivery, Training, etc. Drive quality awareness programs and performance improvement projects. Stakeholder Management Work in a collaborative manner with stakeholders – various touch points with stakeholders to discuss performance, partner with program to deliver excellent service to our customers Team Player - Ensure employee satisfaction. Build a positive working atmosphere within the team and engage the team members with employee engagement models. Build competencies within the team so they can pick up additional responsibilities/move to the next level. Team Development Development of skills – through classroom and on the job training Look at ways to reduce waste and increase efficiency – Use process mapping techniques, quality tools to increase utilization, performance. Eliminate NVA

Greetings from Sutherland!!! Urgent Hiring for International Non Voice Process!!! Hiring only for Female (Freshers)!!! Required Skills Candidate should be excellent in verbal/Non Verbal communication skills Should have good verbal/Non Verbal communication skills Looking for typing speed of 35WPM 90% Accuracy Good to have customer handling skills Should have good knowledge on customer support Only Graduates can apply Should be flexible to work from office and night shifts Rounds of Interviews:- *HR/Screening Round *Assessment Round *Ops/SD Round of Interview Office Location : Sutherland Office, NSL Arena Towers, Ramanthapur Road, Uppal. Everyone has to complete the Registration before coming for walk in Interview. NOTE : Candidate should Flexible to work from office and should stay under 15KM From NSL Arena office Premises. PFB Registration link: https://www.jobs.sutherlandglobal.com/India-Sourcing-Page Regards Nandini

Job Description: We are looking for a .NET Full Stack Developer with 610 years of experience who is passionate about building scalable, high-quality software applications. The ideal candidate should have a strong background in backend development using .NET technologies and be comfortable working on frontend technologies as well. Key Responsibilities: Develop and maintain applications using .NET Core and .NET Framework . Build robust and scalable web applications using ASP.NET MVC . Write efficient and maintainable backend code in C# . Implement dynamic front-end interactions using JavaScript . Design, write, and optimize SQL queries , including partitioning and sharding. Debug, develop, and optimize complex database queries with a focus on performance and security. Develop responsive and visually appealing frontends using HTML5 , CSS3 , and ensure cross-browser compatibility . Use Visual Studio / VS Code and manage code versions through Git . Work on client-side technologies such as JavaScript , jQuery , AJAX . Develop and debug REST APIs and SOAP services ; experience with GraphQL is a plus. Perform unit testing and integration testing to ensure software reliability. Apply strong debugging skills on both frontend and backend issues. Collaborate effectively with team members and communicate technical details clearly. Technical Skills: .NET Core, .NET Framework, ASP.NET MVC C#, JavaScript SQL queries, partitioning, sharding HTML5, CSS3, responsive design Visual Studio, VS Code, Git JavaScript, jQuery, AJAX REST APIs, SOAP, (GraphQL advantage) Unit testing, integration testing, debugging Preferred Skills: Knowledge of cloud platforms like AWS or Azure . Experience with Agile methodologies and working in team-based development. Exposure to AI technologies and understanding of their enterprise applications. Soft Skills: Strong problem-solving and analytical abilities . Excellent communication and teamwork skills .

INTERESTED CANDIDATES CAN WALKIN WITH REFERENCE HR PATNAIK Contact Person : HR JYOTIRMAYEE Preferred candidate profile *Must be fluent in English *Excellent Communication can Apply * BOTH FRESHERS AND EXPERIENCED CAN APPLY *GRADUATES/POST GRADUATES CAN APPLY *24/7 shifts and rotational week offs (5 days working a week) *ROI - JAM, Voice & Versant Round, Operations Round *Two-way cab facility only in night shift within 15Kms only from office premises *Candidate who is comfortable working from office can apply *Need Immediate Joiners only *No virtual Interview is available *Out of station candidates are Strictly not eligible Role: Voice / Blended Industry Type: BPO / Call Centre Employment Type: Full Time, Permanent * Interview Rounds 1. HR 2. Assessment 3. Operations Interested Folks can call on the below mentioned contact numbers for Interview rounds and more details. Note: No Virtual interview & Immediate joiners only Reference ID:HR PATNAIK(Should be mentioned on resume) Contact Person : HR JYOTIRMAYEE ADRESS - Sutherland, 7th floor, Divya Sree buliding, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana 500089 Walk in : 10AM to 2PM Documents to Carry: 1. Resume 2. Hard Copy of Aadhar Card REGARDS , JYOTIRMAYEE PATNAIK HR

Hiring for International Voice process!!! Roles and Responsibilities Listening to customers concerns and handling the customer complaints and returns through call, email and chat. Giving detailed explanations of services or products. Required Skills *Candidate should be excellent in verbal communication skills *Should have good verbal communication skills *Looking for typing speed of 35WPM 90% Accuracy *Good to have customer handling skills *Should have good knowledge on customer support *Graduates & Undergraduates can also apply *Should be flexible to work from office and night shifts *Candidate should be in 15 kms of radius from work location NOTE: INTERVIEW LOCATION Sutherland Global Services Survey No. 201, Ltd 99LH, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana 500089 NOTE: WORK LOCATION Sutherland Global Services Survey No- 1, 6, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039 For more details Contact HR MANVITHA - Mobile No: 7801031846 (12PM-6PM)

Role & responsibilities Handle customer queries via voice and chat support • Ensure prompt and accurate responses to customer issues • Maintain high levels of customer satisfaction • Work in rotational shifts (including weekends and night shifts) • Meet performance and quality targets Preferred candidate profile Excellent verbal and written communication in English • Comfortable with both voice and chat processes • Good problem-solving and interpersonal skills • Willingness to work in rotational shifts • Freshers and experienced candidates welcome

Job Title: Manager Account Management Location: Hyderabad Company Description Sutherland is seeking an organized and goal-oriented person to join us as a Manager - Account Management. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description: 12+ years of experience in Physician RCM in US healthcare. A minimum of 5 years of managerial experience. Must have managed Physician RCM AR follow up Teams & Billing teams with a minimum team size of 80. Having experience in managing AR follow up (Physician) Teams & Physician Billing teams Thorough understanding on RCM functions (AR Follow up/ Charges/Claims/Eligibility/ Authorization/Payment posting/Credit balance). Exposure to client interactions and experience conflict resolutions pertains to Process/People Management. Excellent Written & Verbal communication skills. Driving KPI’s as per expectations. Understanding & able to present different Dashboards. Exposure power BI /Tableau is an added advantage. Must be innovative/Flexible/progressive. 100% work from Office and work in Night shifts (Flexible towards shift timings). Good with Reporting knowledge and able to prepare presentations. Required People/Process management skills. Experience in Modmed RCM System is an added advantage. Exposure to Automations. Excellent people management skills. Support Client Partner and Delivery head on Account’s strategic initiatives - Develop strategies or solutions specific to account’s priorities, pain points, or to develop relationship Conduct company, executive, and industry specific research insights and prepare the account leadership for their client’s meetings Program manage account’s growth office – Support & track opportunities to the closure, help account leadership team with business case Enable and drive the development of strategic account plans, embedding best practice account management principles, including facilitation of account workshops Drive financial account planning – Annually & Quarterly Update CRM with Opportunities and the progress Track and report account financials & opportunities. Provide regular pipeline forecasts and business health checks to Senior leaders of the account Understanding of business operations and ability to plan, prioritise, multitask, and manage a significant workload under pressure with excellent attention to detail Weekly, Monthly & Quarterly Health checks on Account’s growth & Key Initiatives Developing strong relationships with internal stakeholders across the firm Regular connects with Delivery Portfolio leads on Growth & Delivery aspects of the account Prepare success stories upon Project completion, articulating the key benefits & business value delivered to the client