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Senior Manager - Lean Digital Transformation

0 years

2 Lacs

Posted:3 days ago| Platform: GlassDoor logo

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Job Type

Full Time

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Manager / Senior Manager - Lean Digital Transformation
This role is to provide Process Excellence & Transformation support to Genpact businesses based in India, which support respective global clients.
This position will provide mentoring/coaching support to operations on transformation, lean six sigma projects, lead strategic black belt level projects, design and project manage digital / analytics transformation projects and drive business impact value for our clients and stakeholders.
Responsibilities
    Ops risk identification and mitigation – Targeted focus on process management within control limits
    Revitalize LSS culture by embedding LSS skills in Operations, drive client engagement
    Works with Ops leads Vertical Leads and customers to design, implement and drive Value Generating [VG] roadmaps and/or Transformation Roadmaps (Digital and Analytics Included)
    Works with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities
    Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology
    Working closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization
    Initiating and leading projects that improve end-to-end processes
    Setting, validating, and auditing measurement systems to deliver business impact
    Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives
    Supporting Transition teams in volume analysis, metric base lining and target setting for new processes
    Driving Standardization and Global Best Practices within the organization
    Interact with Clients to understand Key business Priorities and Opportunity identification. Needs Excellent Client Communication Skills
    Build detailed communication plans and work with significant communication and design teams to deliver impactful creative output, and ensure timely adherence to those plans
    Conceptualizing and completing Black Belt [BB] projects aimed at driving End-to-End business impact to processes
    Fulfilling the requirements and Achieve BB Certification within 18-24 months
Qualifications we seek in you!
Minimum Qualifications
    University graduate
    Excellent Project Management experience – Designing and driving small to large scale improvement & transformation projects
    Excellent Problem Solving & Analytical bent of mindset
    Lean & Green Belt Trained, Tested, Certified
    Good knowledge on Automation + Robotics + Other digital technologies
    Technology/ Digital / Automation awareness - Ability to come up with creative solutions to address customer needs
    Ability to engage effectively with Senior Leadership, Customers, and people from all levels of the organization – excellent Communication Skills
    Ability to work independently with a sense of urgency
    Critical thinking & accountability
    Good Leadership, consultative & partnering skills required
    Openness to new ideas and diverse cultures
    Relevant experience in the design, implementation, and administration of Digital transformation projects

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobSenior Manager

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 1, 2025, 11:27:09 PM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

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Genpact
Genpact

Business Consulting and Services

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