Senior Lead, Billing

Job Description

About us WeWork India is one of India’s leading flexible workspace operators – ‘Great Place To Work’ certified (Nov 2024 – Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes. Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions. At WeWork India, we’re driven by collaboration, creativity, and a shared vision to redefine the future of work. If you're looking to be part of a dynamic, fast-growing organisation that values talent and fosters growth, join us and build your future with WeWork India. For more information, please visit our website About the role The Billing Team Lead oversees the day-to-day operations of the billing team, ensuring accurate and timely invoicing, adherence to company policies, and alignment with financial objectives. This role acts as a liaison between the billing department, internal teams, and external clients to resolve billing discrepancies and improve processes. Roles and responsibilities Supervise and support billing team members to ensure accuracy and timeliness in invoicing. Assign daily tasks and monitor workload distribution to meet deadlines. Review invoices and billing statements for accuracy and compliance with contracts or service agreements. Serve as the first point of escalation for complex billing issues or client disputes. Ensure adherence to company billing policies, accounting standards, and regulatory requirements. Coordinate with sales, customer service, and finance teams to reconcile billing discrepancies. Track key performance indicators (KPIs) and provide regular reporting to management. Assist in training new billing staff and provide ongoing coaching and performance feedback. Participate in month-end and year-end closing activities. Identify opportunities for process improvements and help implement changes to enhance efficiency. Experience and qualifications Minimum 6-8 years of experience in billing or accounts receivable, with at least 2-3 years in a supervisory/team lead role. Strong understanding of billing systems and financial processes. Proficiency in billing/accounting software (e.g., SAP, Oracle, QuickBooks, etc.). Excellent attention to detail and organizational skills. Effective communication and interpersonal abilities. Ability to lead and motivate a team. Problem-solving skills and ability to work under pressure. Equal Opportunity Employer WeWork India is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law. We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs. Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.