Senior Autodesk Application Support Specialist

8 years

0 Lacs

Posted:3 days ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.
Your impact
  • Resolve issues for Autodesk product users.
  • Research, verify, and document product defects
  • Provide prompt, and efficient assistance to team members with a problem with their tools and 3rd party applications & plugins.
  • Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base
  • Priority handling and escalation of critical issues and monitoring of service level compliance
  • Perform Triage of issue to make sure it is in the correct support queue
  • Document support interactions in a company-wide case management system
  • Perform root cause analysis to mitigate recurrence
  • Escalate customer issues to senior staff if required
  • Manage team backlog of support requests
  • Manage user expectations by providing updates on progress
We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.
Here's what you'll need
  • Bachelor's degree in Mechanical / Chemical / Civil engineering/ / Architecture or equivalent degree
  • At least 6~8 years of industry working experience
  • Proficiency Autodesk products – Autocad Revit, Civil 3D, Plant 3d, Navisworks, Innovyze apps etc. would be an added advantage
  • Knowledge of BIM Standards and workflows
  • Willingness to "own" the problem (user issue), troubleshoot and ability to solve or mitigate the problem
  • Work in flexible working hours in a Hybrid work culture
  • Identify workflow issues if a user could perform the task with another tool or method to produce a similar result.
  • Verify product issues
  • Document problems and solutions in short, clear articles for our knowledge base

The Ideal Candidate

  • Service Minded – caring for our employees and being sensitive to their deadlines
  • Clarify assignments, prioritize work and attend to detail to ensure work is done
  • Take ownership of tasks & issues & be accountable for them
  • Take on new opportunities and tough challenges, and enthusiasm
  • Stay up to date with industry trends
  • Learn through experimentation when solving new problems, using both successes and failures as learning opportunities
  • A Team Player & willingness to share the learnings with fellow colleagues
  • Perpetual learner – adapts to new challenges quickly

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Jacobs

Engineering and Construction

Dallas

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