Senior Associate, Production Services Application Support Analyst

Senior Associate, Production Services Application Support Analyst Bring your ideas. Make history. At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Issuer Services Engineering Production Services team. This role is located in Pune, Maharashtra - Hybrid. In this role, you’ll make an impact in the following ways: Application Support, perform maintenance changes (like bug fix, SSL cert renewal etc.), and deployments. Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action. Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner. Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes. Communicate with business users in order to understand their needs and requirements. Produce Ad hoc Reports for users from database. Support Infrastructure and Interfacing applications changes. Work in shifts (UK/APAC) on rotational basis. Work on weekends and Holidays to support production releases and enterprise events. Provide on-call support on rotational basis. To be successful in this role, we’re seeking the following: 6 to 10 years of working/hands-on experience in Java, Oracle, and PL/SQL technologies Experience in database/backend support with strong SQL queries knowledge Experience in Incident Management, Change Management, and Problem Management Experience in Infrastructure Support, Configuration, and Release Management Experience in Monitoring tools (Application, Infrastructure, Synthetic, Log) Knowledge of UNIX, Shell Script, Apache/Tomcat/Websphere Application Servers Knowledge of Spring, IBM MQ, Rest API, and Websockets Experience in App Engine and Cloud platform is advantage Experience in Automation and Banking Domain is advantage Strong analytical and communication skills - both verbal and written Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities Willingness to work in shifts and weekend/holidays At BNY , our inclusive culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 O ur Benefits: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.