Salesforce Support Analyst

As a Salesforce Support Analyst at Staff4Me, you will play a vital role in providing technical support and troubleshooting assistance to end-users utilizing the Salesforce CRM system. You will work closely with both technical and non-technical teams to resolve issues, answer questions, and provide guidance on system usage. In this role, your responsibilities will include{​{:} } Responding to user inquiries and troubleshooting issues related to Salesforce CR M Collaborating with cross-functional teams to gather requirements and provide system enhancements and customization recommendation s Assisting with Salesforce configuration, data management, and system integration s Monitoring system performance, identifying and resolving any operational or technical issue s Maintaining accurate documentation of user issues, resolutions, and system processe s Providing end-user training and support on Salesforce functionalities and best practice s We are looking for candidates with a strong understanding of Salesforce CRM and experience in providing technical support. The ideal candidate is detail-oriented, customer-focused, and has excellent problem-solving skills .Requirement s Bachelor's degree in Computer Science, Information Systems, or a related fiel d With at least 3 years of experience providing technical support for Salesforce CR M Strong knowledge of Salesforce functionality, including Sales Cloud and Service Clou d Experience with Salesforce configuration, data management, and system integration s Excellent problem-solving and analytical skill s Strong communication and interpersonal skill s Ability to work independently and as part of a team in a fast-paced environmen t Show more Show less