Salesforce Business Analyst / Project Lead

Job Title: Salesforce Business Analyst / Project Lead

Experience:

Location:

Employment Type:

Job Summary:

We are seeking a dynamic and detail-oriented Salesforce Business Analyst / Project Lead with 2–4 years of experience in Salesforce implementation and project delivery. The ideal candidate will have a strong understanding of Salesforce clouds (Sales, Service, or Marketing), excellent stakeholder management skills, and the ability to lead small-to-medium scale projects from requirement gathering to deployment.

Key Responsibilities:

• Work closely with clients and internal stakeholders to gather, analyze, and document business requirements.
• Translate business needs into functional specifications and user stories for Salesforce implementation.
• Lead end-to-end delivery of Salesforce projects, ensuring timelines, budgets, and scope are met.
• Coordinate with cross-functional teams including developers, admins, and QA.
• Conduct UAT sessions and support change management and training efforts.
• Create and maintain documentation such as BRDs, FRDs, process flows, and user manuals.
• Ensure Salesforce configuration aligns with best practices and scalable architecture.
• Conduct regular project status meetings and provide updates to leadership and clients.

Required Skills & Qualifications:

• Bachelor’s degree in Engineering, Computer Science, Business Administration, or related field.
• 2–4 years of hands-on experience in Salesforce as a Business Analyst or Project Lead.
• Exposure to at least one full-cycle Salesforce implementation.
• Strong knowledge of Salesforce Sales Cloud, Service Cloud, or Marketing Cloud.
• Experience with Agile/Scrum methodologies.
• Strong analytical thinking, problem-solving, and communication skills.
• Salesforce Administrator or Business Analyst certification is a plus.

Good to Have:

• Experience in working with offshore/onsite teams.
• Basic understanding of Apex, Visualforce, and Lightning Components.
• Experience in preparing reports and dashboards for clients.
• Familiarity with tools like Jira, Confluence, and MS Project.

Why Join Us?

• Opportunity to work on diverse Salesforce projects across industries.
• Collaborative, high-performing team environment.
• Learning & certification reimbursement support.