119 Retention Management Jobs - Page 3

Talent Acquisition Employee Retention & Engagement. Performance Management System HR Operations & MIS Reporting Strategic HR Planning Administrative Management Policy Development & Compliance Required Candidate profile 5+years of experience in HR roles in manufacturing industry Familiar with labor laws, statutory norms, PF/ESIC, & compliance audit Experience in designing appraisal system, HR policy Good comms skills

The Customer Experience Executive will support the teams efforts in ensuring exceptional customer service by assisting in customer retention initiatives, addressing escalated issues, and actively managing the company’s online reputation. This role requires strong communication, attention to detail, and a proactive approach to problem-solving with a customer-first mindset. Key Responsibilities: 1 . Customer Retention Support: - Identify and reach out to at-risk customers based on internal reports. - Assist in executing customer retention campaigns and feedback collection efforts. - Coordinate with internal teams to ensure timely resolution of customer concerns. 2. Escalation Handling: - Act as the first line of support for resolving customer complaints before escalation. - Log, track, and update all escalations in the system accurately. - Collaborate with senior team members & Cross functions to follow up on high-priority cases and ensure closure. 3 . Online Reputation Management Support: - Monitor key review platforms and social media for customer feedback and brand mentions. - Respond professionally to online reviews and comments in line with company guidelines. - Highlight potential reputation risks and escalate as needed. 4. Reporting & Coordination: - Maintain daily/weekly logs of escalations, resolutions, and customer feedback. - Generate reports on customer sentiment and issue trends for review by the Lead. - Collaborate with marketing, sales, and operations teams for coordinated communication. 5 . Continuous Improvement: - Gather insights from customer interactions to suggest improvements in processes or communication. - Participate in team training, workshops, and brainstorming sessions.

Indian MNC Client of Quadrangle The person will be a key strategic partner, responsible for leading and executing all aspects of the human resources function. This role is critical in entire talent lifecycle from onboarding till exit, fostering a high-performance culture, retaining top talent, and developing HR strategies that align with the company's business growth objectives. The candidate should be a dynamic, results-oriented HR professional capable of building and scaling HR in a rapidly evolving environment. Key Responsibilities: Develop and implement HR strategies, policies, and programs that support the company's overall business objectives and growth plans. Act as a strategic advisor to the leadership team on all HR-related matters, including talent management, organizational design, compensation, and employee relations. Drive initiatives to enhance employee engagement, performance, and retention. Lead change management efforts related to organizational growth and evolution. Develop and implement effective onboarding programs to ensure new hires are successfully integrated into the company culture. Lead robust succession planning and talent development programs to nurture future leaders. Design and administer competitive compensation and benefits programs that attract, motivate, and retain employees. Conduct market research and benchmarking to ensure the company's compensation and benefits are aligned with industry standards. Manage payroll processes in coordination with finance. Identify training needs and develop learning and development programs that enhance employee skills, capabilities, and career growth. Manage employee relations, addressing grievances, conflicts, and disciplinary matters in a fair and consistent manner. Ensure compliance with all local labor laws, regulations, and industry standards. Streamline HR operations and leverage HR technology (HRIS) to improve efficiency and data accuracy. Develop and analyze HR metrics to inform decision-making and measure the effectiveness of HR initiatives. Promote diversity, equity, and inclusion initiatives within the organization. Must have : MBA from Tier 2 institute Minimum 15+ year experience with the last three years in a leadership role Candidates with an experience in GCC would be preferred.

Dear Aspirant, Welcome to ResourcePro! Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR [ MINIMUM 8 YEARS OF EXPERIENCE IN BPO/ BPM AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST 1.5 YEARS OF EXPERIANCE ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skillsets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

To create, lead and manage the newly created cabs & attachment operations. Resolving problems of vendors, drivers and customers. Ensure the smooth day-to-day operations of the department. Good communication and negotiation skills with the ability to develop and maintain strong relationships with vendors, drivers and internal departments. Lead generation, marketing and business development. Handling and following up with vendors and drivers on monthly payments and GST. Tie-ups with corporate companies/showrooms. Be a trusted advisor for your new vendors, monitor their performance and address any open issues to ensure timely resolution and a great customer experience. Approach potential vendors to establish relationships and explain to them about the company norms and earnings from attachment. Oversee and complete key tasks and develop project plans to meet corresponding deadlines. Should be meeting your vendor On-boarding targets and KPIs. Monitoring retention and turnover rates of new attachments. Coordinate and support to the call centre team whenever needed. Providing training to the vendors and chauffeurs. Qualifications and Requirements A bachelor's degree/master's. 5 to 10 years of any relevant experience in Sales, Admin & Vendor Management. Good negotiation skills and expertise in MS Office. Proficient in both written and oral communication in English and Tamil. Good problem solver and creative thinker. Excellent planning, organizing and time management skills.

About The Role (JD) for the Customer Service Manager (CSM) role in Pune: Job TitleCustomer Service Manager (CSM) – L1/L2 LocationPune, India DepartmentFIG (ROMG) Experience2–5 years Job Overview: We are looking for a Customer Service Manager (CSM) for our Pune location, focused primarily on backend activities and data-driven customer support. The ideal candidate will possess strong communication skills and prior experience in handling external and internal customer service via multiple channels. Key Responsibilities: Handle customer service operations via phone, email, and social media. Manage data entry, data handling, and reporting tasks efficiently. Support churn management and data management activities. Coordinate with internal teams to resolve customer issues and escalations. Requirements: Proven experience in external and internal customer service. Proficiency in MS Office and strong data management skills. Ability to communicate fluently in English, Hindi, and Marathi. Must be a local resident of Pune. Must own a two-wheeler. 2 – 5 years of experience in the telecom industry, particularly in Data Management and Churn Management, is preferred.

Note: This is an Off-Roll role (third party payroll). Role & responsibilities: We are seeking a highly motivated and experienced individual to manageblue-collar manpower across multiple locations. The role involves overseeing thelife cycle of manpower, ensuring smooth operations related to attendance,attrition, and absenteeism management, while enhancing employee engagementand handling grievances. The successful candidate will be responsible formanaging payroll queries, incentive calculations, and data reporting tostakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensuring compliance with company policies. Lead employee engagement initiatives and address grievances promptly Oversee the life cycle management of manpower, including recruitment, deployment, and exit processes. Address payroll-related queries and manage incentive calculations and payouts. Maintain and manage data, sharing regular reports with internal and external stakeholders. Preferred candidate profile : Education Qualification: Graduate/Post-graduate in Human Resource Management Experience: 2 to 6 years of experience in blue-collar manpower management. Strong communication skills in English and a Regional language. Proficient in collaborating with both internal and external stakeholders. Skilled in Microsoft PowerPoint, Excel, and Word.

Roles and Responsibilities: Data Archiving Implementation Implement archiving objects specific to Materials Management (MM) including purchase orders, material masters, and invoice verification data Configure and manage archiving programs and workflows as per organizational retention policies Conduct testing to validate archiving results and ensure data integrity Data Retention and Compliance Design and enforce data retention policies aligned with regulatory and company standards Ensure compliance with relevant data protection regulations Maintain documentation of archiving procedures and retention rules System Optimization Analyze existing archiving processes and recommend optimization for database performance improvement Proactively monitor archiving jobs and resolve inefficiencies Collaborate with other SAP modules (e.g., FI, SD) for unified archiving practices Problem Solving and Support Provide training on data archiving procedures to business users Troubleshoot archiving-related issues and resolve user queries Participate in MM-related archiving projects and contribute expert insights Required Skills: SAP MM Module Expertise: In-depth knowledge of procurement, inventory management, and invoice verification processes SAP Data Archiving Knowledge: Strong experience with SAP archiving tools including SARA, archiving objects, and retention configurations Technical Skills: ABAP knowledge for custom archiving development Familiarity with SAP HANA or other DB technologies Understanding of SAP system landscape and performance tuning techniques Mandatory Skills: SAP MM Desired Skills: SAP MM

Searching new customers in foreign countries where business is pre-existed and ensuring the addition of sale of new products to the existing customers. Development of new dealers at international market Ensuring International marketing arrangements Required Candidate profile Should have frequent travelling experience for international sales and marketing in existing company for atleast 3-5 years of experience Call/Whats App Sujal @ 9867369341

Role & responsibilities This is a senior role, responsible for driving student retention and reducing leavers to meet ambitious targets. The role will support to meet the retention and re-enrolment targets and deliver improved customer journey experience for our families. This role works in close partnership with the Head of Admissions, Head of Marketing, School Principals, and school teams. This is a role for someone who is a natural leader, performance-driven, and comfortable with using data strategically to drive student retention. Preferred candidate profile Any degree with a postgraduate qualification in Sales & Marketing or related field. • Minimum of 15 years of progressive experience in Re-enrolment, Customer Success, Admissions, Sales, or After-sales leadership rolespreferably within K-12, Higher Education, EdTech, Test Prep, or similar education-focused industries / Other B2B industries. • Currently responsible for a region, with direct accountability for re-enrolment / retention / other related outcomes.

Role & responsibilities Provides critical support to HRBPs by monitoring and tracking key employee events such as performance management, talent management, and succession planning. Maintains the strictest confidentiality in all work aspects and ensures continuing data integrity. Promotes and adheres to Unifi policy concerning, Anti-Harassment, Equal Employment Opportunity, and Affirmative Action. Conducts first level investigations, documents findings and prepares investigation report for action to HRBP. Actions appropriate closure of employee retirement, promotion and transfer cases. Updates and maintains employee information and records in HRIS system. Will extend themselves to benchmark best practices and create documentation and repository of same. Will work closely with HRBPs to close regulatory and compliance requirements related to Union dues and validations Other duties as assigned.

About Angel one : Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crore+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science. We have a flat structure, with ample opportunity to showcase your talent and a growth path for you to the very top. We are aggressively hiring for various non-tech and tech roles across India. Join our team and experience the best of both worlds at Angel One! Check out our careers section! Why You'll Love Working at Angel One! Ranked Top 25 Companies to Work in India: We're proud to be recognized as one of the best workplaces, certified for 8 consecutive years. Innovative Culture: Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning. Be part of something huge: Be at the Forefront of Fintech Innovation Bold Approach: We're not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working. Job Title : Key Account Manager Location: Ahmedabad, Vadodara What you will do: Provide services to assigned business partners and maintain strong channel partner relationships. Enhance business growth of franchisees as per the business plan. Travel and meet business partners at their registered addresses, providing support for their business growth. Mentor, coach, and activate Authorized Partners (APs). Ensure regulatory and procedural compliance. Drive service excellence to enhance the portfolio, control retention, and improve cross-selling of third-party products through APs. Involve, engage, motivate, develop, lead, and drive business. Ensure service excellence. Manage day-to-day activities, ensuring teams respond to business partner queries and requests in line with agreed deliverables. Deliver services effectively, meeting agreed service levels, targets, and Key Performance Indicators (KPIs), striving to add value wherever possible. Who you are: Minimum 2 years of experience in the broking/financial markets industry. Good quantitative and analytical skills. Excellent oral and written communication skills. Customer service and relationship management expertise. Good knowledge of financial markets. Comfortable working in a target-oriented environment. Fluency in Hindi, English additional proficiency in the local language would be an advantage What's in it for You? Empowered Growth: We invest in your growth and empower you to explore your full potential. Exceptional Benefits: Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more. For a deeper dive into our company culture and vision, explore our Company Deck. At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI). As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.

Responsible for the end-to-end process of customer facing Retention activity at Circles. Churn Management MIS, Collection, retrieval of boxes & assets. The Retention Manager is responsible for strategy implementation of the customer retention agenda. Required Candidate profile Preferred only from Telecom/ ISP/ Internet domain. Must have good critical thinking skills and exercise sound judgment

Role & responsibilities Developed and implemented a successful customer loyalty strategy within the business ecosystem. Designing of program processes along with SOP for clear visibility of goals. Campaign Designing and Management. Ensured customer engagement was effectively aligned within the ecosystem. Oversaw the seamless backend deployment from the factory to centralized IT infrastructure. Implemented a unified loyalty environment encompassing the complete product portfolio. Designed a reward fulfillment strategy and integrated partners into the backend. Successfully deployed on-ground teams aligned with organizational objectives. Participation in Fabricators, Carpenters, and Contractors meetings, fostering important relationships. Integrated multiple communication channels into the program infrastructure for enhanced effectiveness. Project Budgeting and payout planning.

Should have adequate exposure of HR function, policies Managing performance system for performance measurement, training & development, general administration and public relations.

Number of Openings* 1 ECMS Request no in sourcing stage * 526903 Duration of contract* 3 Months Total Yrs. of Experience* 10+ Relevant Yrs. of experience* (Total and Relevant cannot be the same which results in sourcing irrelevant talents) 8+ Detailed JD *(Roles and Responsibilities) SAP Data Archiving Specialist - FICO module: Experience: Minimum 8-10 years of experience in SAP FI & CO modules Prior experience with SAP FICO archiving projects Experience with OpenText or other document management systems. Experience with SAP HANA or other database technologies Key Responsibilities: Data Archiving Implementation: Implement archiving objects specific to Finance & Controlling functions including FI_DOCUMNT, VERTEX LOGS and WORKFLOW Configure archiving programs and processes to identify, archive, and delete data according to retention policies. Test archiving procedures to ensure data integrity and efficient data retrieval from the archive. Data Retention and Compliance: Design and implement data retention policies for FI & CO module data, aligning with industry regulations and company requirements. Ensure compliance with data protection laws and regulations, when archiving FICO data. Develop and maintain documentation related to data retention policies and archiving procedures. System Optimization: Analyze and optimize data archiving processes to reduce SAP database size and improve system performance. Monitor data archiving processes and identify areas for improvement. Collaborate with other SAP functional consultants (e.g., SD, MM) to ensure consistent data archiving practices across the SAP landscape. Problem Solving and Support: Train users on data archiving procedure Troubleshoot data archiving issues and provide support to users. Participate in data archiving projects and provide expert guidance on data archiving best practices. Required Skills: SAP FICO Module Expertise: Deep understanding of SAP FI & CO processes and tax integration using Vertex SAP Data Archiving Knowledge: Extensive experience with SAP data archiving tools and techniques, including SARA, archiving objects and retention management. Technical Skills: Experience with ABAP development for customizing archiving objects. Familiarity with SAP database management and performance optimization techniques. Knowledge of SAP landscape management and integration with other modules. Mandatory skills* SAP FICO Desired skills* SAP FICO Domain* MFGSAP Max Vendor Rate in Per Day (Currency in relevance to work location) 12000 INR/Day Delivery Anchor for screening, interviews, and feedback* Prabhu S Precise Work Location* (E.g. Bangalore Infosys SEZ or STP) Hyderabad, Pune, Chennai BGCheck (Pre onboarding Or Post onboarding) Post Onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) * Yes

Job Description The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company. This candidate will be focused and have strong communication skills. They should be able to think critically when making plans and have a demonstrated ability to execute a particular strategy. Responsibilities Identify partnership opportunities Develop new relationships in an effort to grow business and help the company expand Maintain existing business Work on client management & internal coordination for performance campaigns. Be the bridge between the client and the media team + media team & creative team Sharing creative input on ideas and campaigns by having primary experience in managing & interacting with online consumers and brands. Managing multiple client accounts for Media specifically. Drive client retention, renewals, upsells and client satisfaction. Think critically when planning to assure project success Qualifications Bachelors degree or equivalent experience 1- 2 years of prior agency-related business development experience Strong communication and interpersonal skills Proven knowledge and execution of successful development strategies Focused and goal-oriented

Develop and execute engagement strategies aligned with company goals such as recognition, wellness, and internal events. Enhance the employee journey from on boarding to exit, improving touch points and reducing friction with effective communication to ensure employees stay informed and engaged. Collect and compile meaningful HR metrics from current process and policy parameters to identify areas of improvement for enhancing employee experience. Assist in the planning and implementation of key organizational/HR initiatives. Collaborate with HR. Business partners and business teams to execute programs in a timely and effective manner. Responsible for building, maintaining, and upgrading KRAs, SOPs, Process Maps and creating documents on various new and existing processes. Management and delivery of projects with the highest levels of performance, reliability, usability, and customer delight. Identification and prioritization of projects with an understanding of Impact Will be required to work in a highly dynamic work environment which requires strong skills in terms of cross-functional team coordination, consensus building among various verticals within the organization and across departments to achieve overall business objectives in a timely & efficient manner.

The role involves driving sales for Brigade residential portfolio through Existing customers & Referrals. Generation of repurchase & Referrals from the assigned portfolio of projects The incumbent is expected to plan monthly calendar and carry out BTL activities & Lead generation campaigns through BTL activities in delivered projects as well as online activities. Execute Referral & Loyalty events during Launches and drive Sales. Support Project sales team in Referral & Loyalty bookings. Core Responsibilities: Coordinate with various functions (Site sales Team, CRM etc) to drive lead generation & sales. Adherence to lead management system & MIS reporting. Implement the organization's loyalty program strategy in a particular geography and drive the same. Liaison with regional referral leads to gather both quantitative and qualitative customer feedback on referral program activities. Regular visits to projects, observe customer interactions and suggest improvements/tweaks in referral program construct. Monitor and report competitor referral and loyalty program initiatives at regular intervals. What are we looking for?(Specific Skill Set) The incumbent needs to be multitasker and good at stakeholder management. Good communication & Presentation skills. Passionate about sales & should be able to Self-source business through lead generation activities. Interested candidates are requested to share their updated CV to nibeditan@brigadegroup.com for further consideration

The Client Account Specialist (CAS) liaises with First Advantages Small Business accounts and various internal departments such as Sales, Operations, Service, Product, and Billing. This individual establishes and maintains effective customer relationships and gains trust and respect. They will ensure that the client relationship and customer satisfaction remain a competitive advantage for First Advantage. The CAS helps transition customers from the sales and implementation process into the support phase. CAS is responsible for fostering relationships with any of the customers supported by the team. Individual clients are not assigned to specific CRS, as any team member can assist any customer. CAS fosters relationships with customers and provides them with timely value propositions. This propels customers to grow and achieve goals while simultaneously strengthening their relationship with the business. Roles and Responsibilities: Timely Case Management & Inquiry Resolution - Complete all case management-related inquiries assigned within the Salesforce platform while adhering to established service levels. Ensure that all customer interactions are handled efficiently and effectively. Salesforce Account Monitoring & Maintenance - Monitor, enter, update, and close Salesforce Accounts, Files, and/or Case records. Maintain accurate and up-to-date information to support seamless case management. Proactive Customer Communication - Provide timely follow-up to customers, keeping them informed about the progress of their requests. Ensure that all communications are clear, professional, and empathetic. Report Delivery & SLA Compliance - Ensure that reports and information requests are delivered on time, meeting service level agreements (SLAs). Keep relevant case information updated within Salesforce to facilitate accurate reporting. Collaboration with Sales Team - Identify and collaborate with the sales team on leads to contribute to the organization s overall revenue generation and growth. Foster strong relationships to enhance sales opportunities. Account Retention Management - Maintain account retention targets by developing and nurturing relationships with key decision-makers. Ensure customer satisfaction and loyalty through effective engagement strategies. Customer Feedback & Product Improvement - Obtain first-hand customer information and make recommendations for improvements to products and services. Actively seek feedback to drive enhancements. Relationship Development - Identify and develop multi-level relationships with key decision-makers to ensure retention and relationship stability. Leverage these relationships to support business objectives. Product Expansion Proposals - Propose additional products and services to expand the organization s footprint within existing accounts. Identify opportunities for upselling and cross-selling. Leadership Collaboration on Product Enhancements - Identify and partner with the leadership team on any product gaps and/or enhancements. Collaborate to ensure that customer needs are met effectively. Additional Duties as Assigned - Perform other duties as assigned by management, demonstrating flexibility and a willingness to support team objectives. Required Skills & Qualifications Proven experience in case management or customer service roles. Proficiency in Salesforce or similar CRM platforms. Strong communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively. Excellent problem-solving skills and attention to detail. Experience in sales support or account management is a plus. Ability to build and maintain relationships with key stakeholders. Strong analytical skills to assess customer needs and recommend solutions. Ability to work collaboratively within a team environment. Flexibility to adapt to changing priorities and business needs. Proficiency in creating and delivering PowerPoint presentations to effectively communicate ideas and information to various audiences. High proficiency in standard MS Office applications (Outlook, Word, Excel & PowerPoint). Education & Experience Full-time Graduation (any discipline) Minimum of 2 years of call center or related experience preferred. Familiarity with productivity software, CRM systems and other call center technologies preferred. Salesforce CRM experience is a plus. Working Environment Hybrid (Location: Mumbai / Bangalore) United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Client Account Specialist - (CAS/SCAS) - Mumbai/Bangalore - First Advantage Mumbai, Maharashtra, India Play Video Job Info Why First Advantage Apply The Client Account Specialist (CAS) liaises with First Advantages Small Business accounts and various internal departments such as Sales, Operations, Service, Product, and Billing. This individual establishes and maintains effective customer relationships and gains trust and respect. They will ensure that the client relationship and customer satisfaction remain a competitive advantage for First Advantage. The CAS helps transition customers from the sales and implementation process into the support phase. CAS is responsible for fostering relationships with any of the customers supported by the team. Individual clients are not assigned to specific CRS, as any team member can assist any customer. CAS fosters relationships with customers and provides them with timely value propositions. This propels customers to grow and achieve goals while simultaneously strengthening their relationship with the business. Roles and Responsibilities: Timely Case Management & Inquiry Resolution - Complete all case management-related inquiries assigned within the Salesforce platform while adhering to established service levels. Ensure that all customer interactions are handled efficiently and effectively. Salesforce Account Monitoring & Maintenance - Monitor, enter, update, and close Salesforce Accounts, Files, and/or Case records. Maintain accurate and up-to-date information to support seamless case management. Proactive Customer Communication - Provide timely follow-up to customers, keeping them informed about the progress of their requests. Ensure that all communications are clear, professional, and empathetic. Report Delivery & SLA Compliance - Ensure that reports and information requests are delivered on time, meeting service level agreements (SLAs). Keep relevant case information updated within Salesforce to facilitate accurate reporting. Collaboration with Sales Team - Identify and collaborate with the sales team on leads to contribute to the organization s overall revenue generation and growth. Foster strong relationships to enhance sales opportunities. Account Retention Management - Maintain account retention targets by developing and nurturing relationships with key decision-makers. Ensure customer satisfaction and loyalty through effective engagement strategies. Customer Feedback & Product Improvement - Obtain first-hand customer information and make recommendations for improvements to products and services. Actively seek feedback to drive enhancements. Relationship Development - Identify and develop multi-level relationships with key decision-makers to ensure retention and relationship stability. Leverage these relationships to support business objectives. Product Expansion Proposals - Propose additional products and services to expand the organization s footprint within existing accounts. Identify opportunities for upselling and cross-selling. Leadership Collaboration on Product Enhancements - Identify and partner with the leadership team on any product gaps and/or enhancements. Collaborate to ensure that customer needs are met effectively. Additional Duties as Assigned - Perform other duties as assigned by management, demonstrating flexibility and a willingness to support team objectives. Required Skills & Qualifications Proven experience in case management or customer service roles. Proficiency in Salesforce or similar CRM platforms. Strong communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively. Excellent problem-solving skills and attention to detail. Experience in sales support or account management is a plus. Ability to build and maintain relationships with key stakeholders. Strong analytical skills to assess customer needs and recommend solutions. Ability to work collaboratively within a team environment. Flexibility to adapt to changing priorities and business needs. Proficiency in creating and delivering PowerPoint presentations to effectively communicate ideas and information to various audiences. High proficiency in standard MS Office applications (Outlook, Word, Excel & PowerPoint). Education & Experience Full-time Graduation (any discipline) Minimum of 2 years of call center or related experience preferred. Familiarity with productivity software, CRM systems and other call center technologies preferred. Salesforce CRM experience is a plus. Working Environment Hybrid (Location: Mumbai / Bangalore)

Company description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients businesses through designing the products and services their customers truly value. Overview Individual will be responsible for the overall success of People Strategy and Operations function by playing a trusted & strategic partner for business teams & driving operational excellence with the help of data to drive business outcomes. They will be the compliance custodian of all people processes alongside being the growth enabler for self and cross functional teams. Your Impact: Drive and lead performance management, talent management initiatives, compensation interventions, attrition & retention management with Business Partner with internal people leadership and business leadership to integrate, support & drive the core values, creating ways to keep them vital for the organization Possess strong business acumen in the IT industry, with a solid understanding of systems, processes, organizational policies, legal frameworks, and government reporting regulations that impact human resources functions and compliance requirements Multi-task on priorities in an agile work environment and must be a team player Have excellent interpersonal skills and an ability to handle ambiguous situations Must be able to manage high pressure business partnering role Your Skills & Experience: Enabling Your Potential: Drive the implementation and timely execution of merit increases, bonuses, and promotions as per the annual schedule. Lead the closure of key organizational priorities related to EYP (Employee Yearly Planning) elements, including OKRs, goal setting, wrap-up discussions, and regular check-ins. Drive talent reviews and employee profiling across business units to support informed people related decision-making. Empower business teams to adopt a proactive and consistent approach to performance management. Ensure end-to-end closure, compliance, and governance of performance-related processes, including the issuance of warning letters, show cause notices, and Performance Improvement Plans (PIPs). Change Management: Be part of the Process improvements forums to give views on the current processes and to improve it further. Enable the team lead to communicate/ roll out the change process, get stakeholder buy in and drive the change in partnership. Engagement & Retention Management: Pulse checks, regular connect with key stakeholders, facilitating Rewards & Recognition Programs, driving enablement sessions on people processes. Determining high risk individuals/teams through conversations, exit interviews for understanding separation reasons, monitor individual morale, analyze survey data, and develop and implement corrective action plans Data Curator & Analytics: Adept at problem definition, data collection, and fact-based analysis to draw meaningful conclusions. Skilled in synthesizing insights and strategically presenting findings for impactful use. Proficient in leveraging data and dashboards to develop independent perspectives and drive informed, strategic business decisions Compensation interventions: Administer performance review and compensation programs ensuring effectiveness, compliance, and equity within the organization Employee Relations: Grievance handling, escalation management and appropriate resolutions of all people related issues. Responds to queries regarding policies, procedures, and programs Special Projects: Opportunities are given to contribute and participate at organizational level projects Set Yourself Apart With: Strong written and verbal communication. Efficiency at articulation and assertiveness Proficient in Microsoft Windows, Word, Excel, PowerPoint & Outlook Skilled in leveraging AI tools to streamline daily operations and enable rapid, efficient responses Efficient in time management and prioritization Qualifications A Tip from the Hiring Manager: High on learnability, operational excellence and willingness to learn strategic know-how Strong analytic mindset and willing to learn on the job Being assertive and adaptable to ambiguous and difficult situations The person should have a strong analytical mindset along with being a people person Minimum 5+ years of related professional work experience. Minimum MBA degree required Additional information Gender-Neutral Policy 18 paid holidays throughout the year. Generous parental leave and new parent transition program Flexible work arrangements Employee Assistance Programs to help you in wellness and well being

Position : Customer Success Manager US B2B SaaS Location: Bangalore (HSR Layout) Time Zone - Night Shift (Hybrid Model) Experience: 2+ years Salary : Negotiable Job Description : What You'll Do Be the face of the company post-sale leading customer relationships and ensuring ongoing value delivery. Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close. Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption. Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in. Ensure timely resolution of customer queries with in-depth product knowledge and a problem-solving mindset. Drive advocacy through referrals, testimonials, case studies, and co-marketing initiatives. Orchestrate executive dinners, micro-events with Sales to deepen engagement and foster trust. Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience. Continuously gather product feedback and market insights to help shape our roadmap. What We're Looking For Minimum 2 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market. Proven track record managing mid to high ACV accounts ($60K$200K) with strong stakeholder engagement. Strong background in engineering services sales, SaaS, or AI-driven business solutions. A mindset defined by customer obsession, speed, and ownership you go the extra mile. Excellent communication, relationship-building, and organizational skills. Bonus: Experience working with AI-powered products or in fast-paced startup environments. Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -

Position- Manager-HR We are seeking a seasoned and results-driven Manager HR to spearhead initiatives focused on early attrition management and lead impactful employee engagement programs across the organization. This people leadership role is pivotal in shaping a high-performing HR team, fostering a positive workplace culture, and aligning human resource strategies with overall business objectives. Key Responsibilities: Employee Engagement & Culture Building: Design and lead employee engagement programs to enhance morale and productivity. Promote a positive and inclusive workplace culture. Partner with leadership to develop recognition, wellness, and communication strategies. Monitor engagement levels and act on feedback to improve employee satisfaction. Organize team-building, CSR, and cultural events. Early Attrition Management: Analyze attrition trends, especially within the first 90 days of employee tenure. Partner with operations and training teams to enhance onboarding effectiveness. Create and execute retention strategies to reduce early exits. Conduct early tenure feedback, stay interviews, and root cause analysis. Drive continuous improvement initiatives to enhance new hire experience. People Management: Lead, mentor, and develop a team of HR professionals. Foster a high-performance culture with a focus on continuous learning and collaboration. Manage team performance, goal-setting, and succession planning. Key Requirements: Education: MBA/PGDM in Human Resources or related field. Experience: 15+ years of progressive HR experience with a strong focus on Employee Engagement, Early Attrition and Retention . Industry Preference: BPO/ITeS/High-volume hiring environment preferred. Proven experience in creating data-driven HR strategies and execution plans. Excellent interpersonal, leadership, and stakeholder management skills. Strong analytical mindset with proficiency in HR metrics and reporting. What We Offer: A dynamic work environment that values innovation and collaboration. Opportunities for professional growth and leadership development. A supportive culture that fosters work-life balance and employee well-being. Please share your resume at Lipi.Jhingran@igtsolutions.com It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds

Key Responsibilities Identify and target new clients requiring first-mile, last-mile, warehousing, fleet, or logistics support. Pitch customized supply chain solutions to decision-makers (CXOs, Logistics Heads, Procurement Managers). Conduct market research, competitor analysis, and lead generation through various channels. Develop proposals, quotations, and commercial agreements aligned with client requirements. Coordinate with operations and logistics teams to ensure solution feasibility and service quality. Achieve assigned sales targets, revenue goals, and account acquisition metrics. Build long-term relationships with clients and identify upselling/cross-selling opportunities. Maintain accurate CRM records, reporting pipelines, and customer touch points. Key Requirements: Bachelors degree in Business, Supply Chain, Logistics, or related fields. MBA is a plus. 35 years of experience in B2B sales or business development, preferably in logistics or SCM. Strong understanding of supply chain models (first-mile, last-mile, warehousing, 3PL, etc.). Excellent communication, negotiation, and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in CRM tools, MS Office/Google Workspace, and data interpretation. What We Offer: Competitive salary with performance-based incentives. Opportunity to work with fast-growing supply chain innovators. Exposure to enterprise-level clients and large-scale supply chain projects. Career growth and learning opportunities in logistics and operations.