106 Retention Management Jobs - Page 4

CEDCOSS is seeking a passionate Sr. Customer Success Manager who will play a pivotal role in ensuring our customers achieve their desired outcomes while using our SAAS and E-commerce solutions. You will be the primary point of contact for our clients, guiding them through their journey with our products and services. Your mission is to drive customer satisfaction, retention, and expansion through proactive engagement and personalized support. Responsibilities well trust you with: Customer Onboarding: Conduct thorough onboarding sessions to introduce clients to our products and services. Collaborate with the Sales and Implementation teams to ensure a seamless transition from the sales process to product adoption. Account Management: Develop and maintain strong, long-term relationships with key customer stakeholders. Continuously assess customer needs and goals, providing tailored solutions and recommendations. Upselling and Cross-Selling: Identify opportunities for customers to upgrade their subscriptions or purchase additional products or services. Collaborate with sales teams to execute upsell and cross-sell strategies. Renewals and Retention: Ensure that customers renew their contracts or subscriptions. Develop and execute retention strategies to prevent customer churn. Proactively engage with at-risk customers to address their concerns. Customer Education: Create and deliver training materials, webinars, and documentation to empower customers to maximize the value of our products. Keep customers informed about product updates, best practices, and industry trends. Support and Issue Resolution: Serve as the primary point of contact for customer inquiries and issues, ensuring timely resolution. Collaborate with technical support teams to resolve technical challenges effectively. Product Knowledge: Stay up-to-date on product updates, features, and capabilities. Be able to demonstrate and communicate the product's value to customers. Cross-Functional Collaboration: Work closely with sales, marketing, product development, and other teams to align customer success efforts with the overall company strategy. Share customer insights and feedback with relevant departments to drive product improvements. Core Competencies: Bachelors degree in business, marketing, or a related field (Masters degree preferred). Proven experience in a customer-facing role, such as customer success, account management, or sales. Strong communication and interpersonal skills. Excellent problem-solving and conflict-resolution abilities. Demonstrated ability to manage multiple customer accounts simultaneously. Proficiency in customer relationship management (CRM) software. Data-driven mindset with the ability to analyze and interpret customer data. Key Skills: Customer Success Management Churn Management Customer Retention Strategies Account Management Onboarding and Training Upselling and Cross-Selling Issue Resolution Product Knowledge Cross-Functional Collaboration Why CEDCOSS? CEDCOSS stands tall as a vanguard of innovation, an aggregator of possibilities, and an enabler of technological prowess. Our expert team under the roof of CEDCOSS is a collective force dedicated to delivering cutting-edge products that redefine industry standards. Specializing in e-commerce development, mobile app development, progressive web apps, API integration, CRM and ERP development, cloud architecture, DevOps, AWS-SaaS development, Artificial Intelligence (AI), Machine Learning, Virtual Intelligence, Chatbots, and Cross-Platform Development Tools, we craft comprehensive products that serve as the technical backbone for online ventures. Our impact extends globally, catering to a diverse clientele that includes big tech companies, MSMEs, and ambitious entrepreneurs. As partners, we stride alongside Fortune 500 organizations and Global 2000 enterprises, forging alliances with tech giants such as Google, Meta, and Amazon. In the realm of digital transformation, CEDCOSS isn't just a digital product creator; we are architects of digital excellence. And the PERKS | The good stuff you get for working hard Flexible working for a better work-life balance The five-day workweek for more time off A plethora of industry exposure and self-growth opportunities JOIN US to maximize your impact on strategy and performance.

About the Role: We are seeking a dynamic and experienced Team Lead to oversee our voice-based sales and customer success operations. The ideal candidate will have a strong background in managing sales teams, driving customer retention strategies, and ensuring exceptional customer experiences. This role requires a proactive leader who can motivate teams, analyze performance metrics, and implement strategies to achieve business objectives. Key Responsibilities: Team Leadership: Manage and mentor a team of sales and customer success representatives, fostering a high-performance culture.Glassdoor+10Expertia+10Expertia+10 Sales Management: Develop and implement sales strategies to meet and exceed targets, focusing on upselling and cross-selling opportunities. Built In+5Expertia+5JobLeads+5 Customer Retention: Design and execute customer retention programs to minimize churn and enhance customer loyalty. Performance Monitoring: Track team performance using KPIs, providing regular feedback and coaching to ensure continuous improvement.Guru+11Greenhouse+11Expertia+11 Process Optimization: Identify and implement process improvements to enhance efficiency and customer satisfaction. Cross-Functional Collaboration: Work closely with marketing, product, and support teams to align strategies and deliver cohesive customer experiences.Expertia+2Greenhouse+2Upwork+2 Reporting: Prepare and present regular reports on sales performance, customer feedback, and retention metrics to senior management. Built In+2Expertia+2Greenhouse+2

Looking for Officer/Sr. Officer HR for Valia Facility. (Immediate joiner would be preferred) Key Responsibilities: 1. Ensure Timely Resume sourcing and co-ordination with departments for interviews 2. Timely closure of Positions. 3. To keep productive and talented workers in organisation and reduce their turnover by fostering a positive work atmosphere via engagement initiatives. 4. Develop and implement programs to enhance employee engagement, satisfaction, and retention. 5. Drive the R&R program at site under different types of awards. 6. Employees Connect (I-Bind Program), Make sure all new joinees must connect with HR Head under this program. 7. Responsible to collect employees feedback and provide analytical data to identify the needs of improvement for further course of action. 8. Adhere with the time line and completion of GM & PM for the Midyear review & yearly review. 9. Maintain and analyze HR metrics related to recruitment, turnover, absenteeism, and other key performance indicators. 10. Utilize data to identify trends, areas for improvement, and opportunities to enhance HR processes.

Job Summary: The HR Business Partner (HRBP) - Performance, Culture & Engagement will serve as a strategic partner, deeply embedded within designated business units in Chennai, focusing on cultivating a high-performance culture, ensuring a safe and inclusive workplace through robust POSH compliance, and driving impactful employee engagement initiatives. This role will lead the design, implementation, and continuous improvement of performance management frameworks, champion organizational values, and foster an environment where employees feel valued, heard, and motivated. Key Responsibilities: Performance Management Excellence: Design, implement, and manage end-to-end performance management cycles (goal setting, mid-year reviews, annual appraisals) for assigned business units, ensuring alignment with organizational objectives. Provide expert guidance and coaching to managers and employees on effective performance discussions, feedback delivery, and performance improvement plans (PIPs). Develop and facilitate training programs for managers on performance management best practices, objective setting (e.g., OKRs, KPIs), and constructive feedback. Analyze performance data and trends to identify areas for improvement and propose data-driven solutions to enhance overall workforce productivity. Drive a culture of continuous feedback and performance development across the organization. Prevention of Sexual Harassment (POSH) & Compliance: Serve as the primary HR point of contact and subject matter expert for all POSH-related matters in accordance with Indian law (The Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013). Lead the investigation and resolution of POSH complaints with utmost sensitivity, confidentiality, and impartiality, ensuring adherence to statutory guidelines and internal policies. Conduct regular POSH awareness and training sessions for all employees and the Internal Complaints Committee (ICC) members. Ensure the ICC is properly constituted, trained, and operates effectively as per legal requirements. Maintain accurate records of all POSH-related activities and prepare necessary reports for statutory compliance. Advise management on best practices for creating a harassment-free workplace. Culture & Values Champion: Actively promote and embed the company's values, mission, and vision within the assigned business units. Collaborate with leadership to define, reinforce, and evolve the organizational culture, ensuring it supports business goals and employee well-being. Drive initiatives that promote diversity, equity, inclusion, and belonging (DEIB) within the workplace. Organize and support culture-building events and programs that celebrate achievements and foster a sense of community. Employee Engagement & Experience: Develop, implement, and analyze employee engagement surveys, identifying key drivers and areas for improvement. Partner with business leaders to design and execute action plans based on engagement survey results. Lead initiatives to enhance the overall employee experience, from onboarding to offboarding. Facilitate employee communication channels and feedback mechanisms (e.g., town halls, skip-level meetings, suggestion boxes). Organize and support employee recognition programs, wellness initiatives, and team-building activities. Address employee grievances and concerns proactively to maintain a harmonious work environment. Strategic HR Partnership: Provide expert HR advice and consultation to business leaders and managers on all aspects related to performance, culture, and engagement. Identify potential HR risks and proactively develop mitigation strategies. Utilize HR metrics and data analytics to measure the effectiveness of performance, culture, and engagement initiatives and make data-driven recommendations. Work Location - Chennai, Ambattur Day Shift - 10 am to 7p.m

Role & responsibilities Accountabilities Major Activities Responsible for Achieving overall Gross Written Premium Team Management. Channel Relationship. Workshops, Camps. Plan and make strategies Responsible to maintain COR at budgeted levels Analyze the underwritten business book and strategic building for driving resulting by designing an approach line for team for desire business Recruitment To identify a person who is gives us time to do a motor insurance business. Attempt to competition health agents to associate with us Input Activities: Name gathering activities, career orientation program with TATAAIG like RnR, Club Membership, Quarterly contest, Educational programs etc. Responsible for Activation To do engagement activities on daily basis for producers. Weekly and Monthly development sessions for producers. Float all contest and club convention on monthly and weekly basis to producers. Sales Support like endorsement, form filling, portal training and other operation related activities. Monthly quarterly and yearly goal settings with producers. Retention of business Focus on increase the costumer contactibility. Motivate producers to take renewal retentions 65% to 70%. Provide the renewals details on timely basis. Self Development Employees have to take exams for their career development. They have a upgraded knowledge about the products and process.

Dear Aspirant, Welcome to ResourcePro! Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR [ MINIMUM 8 YEARS OF EXPERIENCE IN BPO/ BPM AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST 1.5 YEARS OF EXPERIANCE ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Email ID - Varshitha_devaraj@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skillsets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Email ID - Varshitha_devaraj@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

Role & responsibilities The activities and strategies a company uses to keep existing customers engaged and continuing to do business with them over time. Narrower and more focused on the period after the initial purchase. It centers on building loyalty, reducing churn (customer loss), and maximizing the lifetime value of each customer. To increase the percentage of customers who remain loyal to the company and make repeat purchases. It's about fostering long-term relationships. Primarily focused on the period after the initial transaction and on maintaining the relationship over the long term. Customer Churn Rate, Customer Lifetime Value (CLTV), Repeat Purchase Rate, Retention Rate. Proactive strategies including loyalty programs, personalized communication, and excellent ongoing service. Reactive strategies involve addressing customer complaints and trying to win back lost customers. Monitoring end-to-end management of loyalty programs for brands, ensuring seamless execution and customer satisfaction , Developing frameworks for strategic inputs, operations, and execution of customer engagement campaigns, driving customer retention and revenue growth ? Collaborating with CRM tech and analytics partners for planning and execution of customer engagement initiatives, optimizing campaign effectiveness . Devising effective CRM strategies to drive repeat purchases and higher wallet share, contributing to overall business growth . Directing overall customer retention activities and managing escalations, ensuring timely resolution and customer satisfaction

Role & responsibilities Accountabilities Major Activities Responsible for Achieving overall Gross Written Premium Team Management. Channel Relationship. Workshops, Camps. Plan and make strategies Responsible to maintain COR at budgeted levels Analyze the underwritten business book and strategic building for driving resulting by designing an approach line for team for desire business Recruitment To identify a person who is gives us time to do a motor insurance business. Attempt to competition health agents to associate with us Input Activities: Name gathering activities, career orientation program with TATAAIG like RnR, Club Membership, Quarterly contest, Educational programs etc. Responsible for Activation To do engagement activities on daily basis for producers. Weekly and Monthly development sessions for producers. Float all contest and club convention on monthly and weekly basis to producers. Sales Support like endorsement, form filling, portal training and other operation related activities. Monthly quarterly and yearly goal settings with producers. Retention of business Focus on increase the costumer contactibility. Motivate producers to take renewal retentions 65% to 70%. Provide the renewals details on timely basis. Self Development Employees have to take exams for their career development. They have a upgraded knowledge about the products and process.

Role & responsibilities Accountabilities Major Activities Responsible for Achieving overall Gross Written Premium Team Management. Channel Relationship. Workshops, Camps. Plan and make strategies Responsible to maintain COR at budgeted levels Analyze the underwritten business book and strategic building for driving resulting by designing an approach line for team for desire business Recruitment To identify a person who is gives us time to do a motor insurance business. Attempt to competition health agents to associate with us Input Activities: Name gathering activities, career orientation program with TATAAIG like RnR, Club Membership, Quarterly contest, Educational programs etc. Responsible for Activation To do engagement activities on daily basis for producers. Weekly and Monthly development sessions for producers. Float all contest and club convention on monthly and weekly basis to producers. Sales Support like endorsement, form filling, portal training and other operation related activities. Monthly quarterly and yearly goal settings with producers. Retention of business Focus on increase the costumer contactibility. Motivate producers to take renewal retentions 65% to 70%. Provide the renewals details on timely basis. Self Development Employees have to take exams for their career development. They have a upgraded knowledge about the products and process.

Location - Vadodara ( Gorwa ) – Mandatory English Communication Salary - 2.6LPA (Based on Your Interview ) – Day shifts for female candidates –6 Day Working ( Rotational Shift ) - Multinational company Company: Well-known Pan India brand

Job description Roles and Responsibilities Contributing to the business and talent strategy by helping to identify, prioritise and build capabilities, behaviours, structures, and processes within different departments. Understanding the business and its challenges to help address the organisation and peoples needs. Supporting line management in forecasting and planning the talent pipeline requirements in line with the function/business strategy. Analysing the key talent trends and developing solutions, programs, and policies around it. Managing and resolving complex employee relations issues, Conducts effective, thorough, and objective investigations/interventions. Enhancing employee engagement through various departmental-level initiatives/programs. Working closely with Leadership and employees to improve work relationships, build morale, and increase productivity and retention. Defining Performance Goals for the employees and independently running the Performance Assessment cycle. Providing policy guidance and interpretation. Participating in evaluation and monitoring of training programs to ensure success & effectiveness. Coaching individual managers on increasing management capability.Desired Candidate Profile Proven skill in the operation and utilisation of software such as G Suite, Microsoft Word for Windows, Excel, etc. Ability to analyze organizational and individual needs and create the most cost-effective package to meet them. Proven understanding of the role and functions of a human resource office within a corporate operations structure. Broad experience and specific knowledge of human resource theory, functions and practice; performance appraisal systems and staff development. Proven ability to use initiative in carrying out tasks. Proven ability to prioritize tasks and to organize workload to assure that short timelines are met Policy writing experience. Candidates should have work experience of 6 - 8 years in the relevant HRBP domain. HRBP experience is a mandatory experience in employee relations, adept at HR statutory compliance, performance management, talent management, HR projects, etc. Open to work in US and rotational shifts. Perks and Benefits Attractive compensation based on demonstrated experience. Engagement with a major international group. Hands-on experience with industry-defining innovative trends. International and multicultural experience. Unlimited professional development. Shift Timing : Night shift

The Team Lead/Sr Team Lead is responsible for ensuring adherence to SLA,s & managing the overall workflow within the team. Will handle all team-related issues, including people management, conflict resolution & administrative tasks. Required Candidate profile Min 2 yrs exp as a TL in domestic voice process. Min of 5 yrs of exp in domestic Voice Program from BPO. Exp in Analyzing systems & procedures to identify areas for improvement & optimize efficiency.

Role & responsibilities :- Oversee recruitment, employee engagement, and HR operations. Manage onboarding, training, and development programs. Ensure compliance with HR policies and labor laws. Assist in performance management and employee relations. Handle administrative tasks and office management efficiently. Provide support in organizing company events and initiatives. Preferred candidate profile :- Male Microfinance sector preferred

Company: Prochant India Location: India Land CHIL SEZ IT Park, Saravanampatti, Coimbatore Experience Required: 5+ Years (Corporate HRBP experience mandatory) Industry: Healthcare / RCM / BPO Role Category: HR Business Partner Shift Timing: 6:30 PM 3:30 AM IST Working Days: Monday to Friday Prochant is hiring an experienced HR Business Partner (HRBP) to lead employee-centric HR functions, act as a strategic advisor to leadership, and enhance employee engagement and retention. If you are passionate about people, culture, and data-driven HR strategies, this is the role for you. Key Responsibilities Partner with leadership to implement effective HR strategies aligned with business goals Drive employee engagement and satisfaction initiatives across teams Manage employee grievances, conflicts, and provide sound resolution Analyze attrition and retention data; provide actionable insights Lead end-to-end onboarding and induction activities Identify training needs and coordinate development programs Monitor succession planning and workforce performance Ensure compliance with HR policies, procedures, and statutory norms Contribute to continuous improvement of HR policies and workflow management Skills Required HR Business Partnering Employee Engagement Grievance Handling Attrition Analysis & Data Handling Strategic HR Initiatives Onboarding & Induction Programs Talent and Workforce Management HR Policy Implementation Excellent Communication & Interpersonal Skills Strong Problem-Solving & Analytical Ability Key Requirements Education: MBA / MSW / MA in HR or relevant specialization Experience: Minimum 5+ years in Human Resource Business Partner roles Mandatory: Corporate HRBP experience Preferred Industry: Healthcare / RCM / BPO (preferred but not mandatory) Perks and Benefits Salary: Best-in-Industry Appraisal Cycle: Performance-Based Reviews Shift: Night Shift (6:30 PM to 3:30 AM IST) Work-life Balance: 5 Days Working (MonFri) Excellent Growth Opportunities Contact Details : Contact Person: Sughanya V Mobile/WhatsApp: 7200458446 (Available between 11 AM 7 PM IST) (Mon - Friday) Email: sughanyav@prochant.com How to Apply: Share your resume via WhatsApp or Email . About Prochant Prochant is a leading healthcare RCM solutions provider committed to delivering performance-driven results. At Prochant, we value innovation, excellence, and a people-first approach to everything we do. Take the next step in your career and join us at Prochant India Pvt Ltd!

Job description Roles and Responsibilities Contributing to the business and talent strategy by helping to identify, prioritise and build capabilities, behaviours, structures, and processes within different departments. Understanding the business and its challenges to help address the organisation and peoples needs. Supporting line management in forecasting and planning the talent pipeline requirements in line with the function/business strategy. Analysing the key talent trends and developing solutions, programs, and policies around it. Managing and resolving complex employee relations issues, Conducts effective, thorough, and objective investigations/interventions. Enhancing employee engagement through various departmental-level initiatives/programs. Working closely with Leadership and employees to improve work relationships, build morale, and increase productivity and retention. Defining Performance Goals for the employees and independently running the Performance Assessment cycle. Providing policy guidance and interpretation. Participating in evaluation and monitoring of training programs to ensure success & effectiveness. Coaching individual managers on increasing management capability.Desired Candidate Profile Proven skill in the operation and utilisation of software such as G Suite, Microsoft Word for Windows, Excel, etc. Ability to analyze organizational and individual needs and create the most cost-effective package to meet them. Proven understanding of the role and functions of a human resource office within a corporate operations structure. Broad experience and specific knowledge of human resource theory, functions and practice; performance appraisal systems and staff development. Proven ability to use initiative in carrying out tasks. Proven ability to prioritize tasks and to organize workload to assure that short timelines are met Policy writing experience. Candidates should have work experience of 6 - 8 years in the relevant HRBP domain. HRBP experience is a mandatory experience in employee relations, adept at HR statutory compliance, performance management, talent management, HR projects, etc. Open to work in US and rotational shifts. Perks and Benefits Attractive compensation based on demonstrated experience. Engagement with a major international group. Hands-on experience with industry-defining innovative trends. International and multicultural experience. Unlimited professional development. Shift Timing : Night shift

We are looking for a proactive and passionate Customer Success Manager to join our team. In this role, you will be the advocate for our clients, ensuring they derive maximum value from our services and fostering long-term relationships. Your primary goal will be to enhance customer satisfaction, drive retention, and contribute to the overall success of our clients. Key Responsibilities: Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of our services. Client Engagement: Maintain regular communication with clients to understand their needs, provide updates, and gather feedback. Value Maximization: Identify opportunities to help clients utilize our solutions effectively, ensuring they achieve their desired outcomes. Issue Resolution: Address and resolve client issues promptly, collaborating with internal teams to provide timely solutions and support. Performance Tracking: Monitor client engagement and satisfaction metrics, preparing reports to track success and identify areas for improvement. Customer Education: Conduct training sessions and workshops to educate clients on new features, best practices, and updates. Feedback Loop: Act as a liaison between clients and internal teams, relaying client feedback to improve services and drive innovation. Retention Strategy: Develop and implement strategies to enhance client retention and reduce churn, fostering loyalty and long-term partnerships. Qualifications: Bachelors degree in Business, IT, or a related field. 5+ years of experience in customer success, account management, or a similar role within the IT services industry. Strong understanding of IT solutions and technology trends. Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients. Problem-solving mindset with a focus on customer satisfaction. Proficiency in CRM software and other customer management tools. Ability to work collaboratively in a fast-paced environment and manage multiple client accounts.

Guide new customers through the onboarding process, ensuring a smooth setup of services. Proactively engage with existing customers to increase satisfaction and reduce churn. Act as the primary point of contact for assigned customer accounts.

Position Overview: We are seeking an experienced HRBP to join our HR team. The ideal candidate will have full-cycle of employee experience and a proven track record of successfully sourcing and hiring top talent across various functions. This role requires a proactive approach, excellent communication skills, and a strong ability to build relationships with all external and internal stakeholders. Key Responsibilities: Strategic Partnership: Employee Relations: Talent Acquisition: Performance Management: Training and Development: Employee Engagement: HR Metrics and Reporting: Qualifications: Bachelors degree in Human Resources, Business Administration, or related field.Masters degree or HR certification (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP) is a plus. 5-6 years of progressive HR experience, with at least 2 years in a business partner role. Strong knowledge of HR best practices, employment laws, and regulations. Proficiency in HRIS and Microsoft Office Suite. Preferred Skills: Experience with change management and organizational development. Strong analytical skills and experience with HR metrics and reporting.

Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below [ WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR ] [ MINIMUM 8 YEARS OF EXPERIENCE AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST ONE YEAR ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skill sets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

- As a Strategic Retention Specialist in our dynamic Direct-to-Consumer (D2C) company, you will play a pivotal role in enhancing customer loyalty and maximizing customer lifetime value. Your responsibilities will encompass creating and executing strategies to retain and engage customers, ultimately contributing to the growth and success of our brand. Key Responsibilities : - Manage the company's retention strategy to effectively improve the cohorts performance and LTV - Ensure strategies for building customer relationships as well as for driving repeats for the business - Be responsible for converting registered not-bought customers - Being responsible for effective communications measured via data-oriented approach Loyalty Programs : - Develop and manage customer loyalty programs to incentivize repeat purchases and brand advocacy. - Monitor and assess the effectiveness of loyalty initiatives. Communication and Messaging : - Craft compelling and relevant messaging to keep customers informed, engaged, and excited about our products and brand. - Utilize various communication channels, including email, social media, and in-app messaging. Performance Metrics : - Establish key performance indicators (KPIs) for measuring the success of retention initiatives. - Regularly report on the performance of retention programs and recommend adjustments as needed. Skills and Qualifications : - Expertise in using tools like Clever Tap - Data-orientation and professionalism in work ethic - Proven experience in a retention-focused role within the D2C or e-commerce industry. - Strong analytical skills with the ability to interpret data and make strategic recommendations. - Excellent communication and collaboration skills. - Familiarity with CRM tools and customer segmentation strategies. - Understanding of cohorts and retention metrics - A creative mindset with an understanding of customer behavior and preferences. How to Apply : - If you are passionate about fostering customer loyalty and have a proven track record in retention management, we'd love to hear from you! Please submit your resume and a cover letter - Join us in building lasting connections with our customers and driving the success of our D2C brand! #RetentionManager #D2C #CustomerLoyalty Location Mumbai only Industry Ecommerce/D2C startup only Work model Hybrid, twice a week work from office (Co-working spaces) This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

" About the Job We are looking for a Human Resource Business Partner (HRBP) Team Lead who will be the main point of contact for all stakeholders of the organization, and be able to mentor and guide the junior HRBP members of the team. As HRBP Team Lead, You Will Be responsible for HR investigations with an unbiased, authentic, and confidential approach. Be responsible for new hire inductions/orientations, gathering post-induction feedback, exit feedback, helping in retention management, etc. Actively engage the associates through structured interactions. Own the Intouch Connected initiatives, including but not limited to Town Halls, Skip level meetings, Leadership Connects, Focus Group Discussions, etc. Facilitate proactive engagement conversations between employees and their managers, supervisors, etc. Be able to bring experience to the fore in resolving peoples issues amicably while ensuring adherence to policies Be the voice of employees in reflecting issues back to management and ensure the timely resolution of issues. Assist in the implementation of HR initiatives at the campus for all employees. Provide inputs for improving the effectiveness of processes and policies. Build a high-energy workforce, confidence, and trust among employees. Partake in employee performance/behavior-related discussions and recommend suitable/necessary actions to Managers as per policy. Ensure the calendar of events for the week/month/quarter is prepared/published to all stakeholders and is adhered to. Work with multiple stakeholders across the board to ensure calendar adherence. Prepare weekly reports, including but not limited to data presentations in PowerPoint or Excel Bring insights to team meetings and help in the enhancement of employee engagement and the HRBP function s role. As HRBP Team Lead, You Need Bachelor s degree in Human Resources, Business Administration, Psychology, or a related field (required). Master s degree in HR or an MBA with an HR specialization (preferred). 3+ years experience in the role of HRBP or equivalent. Strong understanding of HR policies, labor laws, and compliance. Be able to work as a team player and establish a cohesive support for the HRBP function at large. High level of empathy, responsiveness, and relationship orientation. Good email etiquette, mid-level expertise on the usage of MS-Office (including Word, Excel, and PowerPoint). Must possess maturity and the ability to handle multiple stakeholders and provide strategic HR support to business teams. Good communication (written and oral) and presentation skills. Strong interpersonal relations skills. Strong analytical mindset and ability to use data for decision-making. ","

Roles and Responsibilities Manage customer success by ensuring high levels of customer satisfaction, retention, and growth through effective communication, issue resolution, and proactive engagement. Identify opportunities for upselling and cross-selling products/services to existing customers based on their needs analysis. Develop strong relationships with key decision-makers at customer organizations to understand their goals and objectives. Collaborate with internal teams (e.g., sales, product development) to deliver tailored solutions that meet customer requirements. Analyze churn data to identify trends and areas for improvement in the customer life cycle management process.

Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below [ WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR ] [ MINIMUM 8 YEARS OF EXPERIENCE AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST ONE YEAR ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skill sets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

Handle incoming or outgoing and inbound calls, from customers Resolve product or service-related issues promptly Achieve performance metrics (e.g., average handling time, CSAT) Lead Generation and retention experience is a plus.

Location : Bangalore - Near Bommanahalli, Hosur Road, Bangalore About Cubic Logics: Cubic Logics is a fast-growing SaaS company specializing in workplace productivity and HR solutions with our flagship platforms, HR365 and Apps 365 , built for Microsoft 365. We serve a global customer base with a sharp focus on user experience, scalable solutions, and measurable value. Were on a mission to simplify enterprise workflows and amplify impact—one customer at a time. Role: Customer Success Manager (CSM) We’re looking for a high-performing Customer Success Manager with proven experience in the international SaaS market to own post-sale relationships, drive renewals, upsell opportunities , and ensure high product adoption. You’ll manage a large portfolio of customers, build strategic engagement plans, and coach a small team toward shared goals. Key Responsibilities: Own customer relationships across a large account base, ensuring 90%+ renewal rate and identifying expansion opportunities. Align product capabilities with customer business outcomes; act as a trusted advisor for HR365 and Apps 365. Drive product adoption and usage through strategic check-ins, onboarding, and proactive engagement. Lead upsell and cross-sell initiatives based on customer needs and usage data. Collaborate with Sales, Support, Product, and Engineering teams to resolve issues and deliver value. Monitor key success metrics: adoption, engagement, retention, and satisfaction. Mentor junior CSMs and contribute to building a high-impact customer success motion. Design and execute scalable engagement programs to boost retention and customer advocacy. Required Experience: 5+ years in Customer Success, Technical Consulting, or Project Delivery roles in the SaaS/Cloud space. Experience managing 500+ international accounts (US, UK, Canada, Australia preferred). Strong understanding of business strategy and technical product use cases. Proven ability to drive renewals and expand account value through upselling and cross-selling. Proficient in cloud platforms, data analysis, and CRM tools.