238 Quality Tools Jobs - Page 5

Job Title: React Developer (GCP) Location: Chennai Experience: 6-12 Years Skills Required: 3+ years of work experience in Microservice architecture and SOAP or REST APIs 6+ years of experience in a hands-on technical role engaged in developing, implementing and supporting software applications with 6+ years of work experience in Front-end technology (React on GCP) 3+ years of work experience in Microservice architecture and SOAP or REST APIs 3 + years of Cloud Native Development experience on GCP or similar AWS/Azure/PCF 3+ years of work experience in Agile project involvement, Software Craftsmanship Unit, integration, regression, user testing and load testing (experience with TDD - JUnit, Selenium) Good knowledge on code quality tools (42Crunch, SonarQube, CheckMarx, etc ) GIT hub, Jenkins, Maven, Gradle, etc

Send resume: Swathi@wissenpro.com Call: 8008582617 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Data Quality Lead by Domain Role Description: You will play a key role in the implementation and adoption of the data governance framework which will modernize Amgen's data ecosystem, positioning Amgen as a leader in biopharma innovation. This role leverages state-of-the-art technologies, including Generative AI, Machine Learning, and integrated data. You will leverage domain, technical and business process expertise to provide exceptional support of Amgens data governance framework. This role involves working closely with business stakeholders and data analysts to ensure implementation and adoption of the data governance framework. You will collaborate with the Product Owner and other Business Analysts to ensure operational support and excellence from the team. Roles & Responsibilities: Responsible for the data governance and data management framework implementation for a given domain of expertise (Research, Development, Supply Chain, etc.). Responsible for the operationalization of the Enterprise data governance framework and aligning broader stakeholder community with their data governance needs, including data quality, data access controls, compliance with privacy and security regulations, foundational master data management, data sharing, communication and change management. Works with Enterprise MDM and Reference Data to enforce standards and data reusability. Drives cross functional alignment in his/her domain(s) of expertise to ensure adherence to Data Governance principles. Develop and implement data quality frameworks. Design and enforce standards for data quality and governance to ensure consistent, accurate, and reliable data. Maintain documentation on data definitions, data standards, data flows, legacy data structures / hierarchies, common data models, data harmonization etc. data quality best practices and tools for assigned domains. Ensure compliance requirements with data privacy, security, and regulatory policies for the assigned domains. Collaborate with stakeholders and work closely with data stewards, analysts, IT, and business units to understand data requirements and address quality concerns. Jointly with Technology teams, business functions, and enterprise teams (e.g., MDM, Enterprise Data Fabric, etc.) define the specifications shaping the development and implementation of data foundations. Build strong relationships with key business leaders and partners to ensure their needs are being met. Lead data quality initiatives aimed at improving data quality, including data cleansing, enrichment, and validation processes. Functional Skills: Must-Have Functional Skills: Technical skills with knowledge of Pharma processes with specialization in a domain (e.g., Research, Clinical Trials, Commercial, etc.). In depth knowledge of data management, common data models, metadata management, data quality, master data management, data stewardship, data protection, etc. In depth experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy. Customer-focused with excellent written and verbal communication skills who can confidently work with internal Amgen business stakeholders and external service partners on business process and technology topics In depth experience of working with or supporting systems used to data governance framework. E.g. Collibra, Alation Excellent problem-solving skills and committed attention to detail in finding solutions. Proficiency in data analysis and quality tools (e.g., SQL, Excel, Python, or SAS) Good-to-Have Functional Skills: Experience of working with data governance councils or forums Experience with Agile software development methodologies (Scrum) 3-5 years of experience in data quality management, data governance, or related roles. Soft Skills: Highly organized and able to work under minimal supervision Excellent analytical and assessment skills Ability to work effectively with global, virtual teams Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Ambitious to further develop their skills and career Ability to build business relationships and understand end-to-end data use and needs. Excellent interpersonal skills (team player). People management skills either in matrix or direct line function. Strong verbal and written communication skills High degree of initiative and self-motivation. Good presentation and public speaking skills. Strong attention to detail, quality, time management and customer focus. Basic Qualifications: Any Degree and 9-13 years of experience

Walk-in Drive for Quality Analyst & Quality Team Lead- 3rd June 25 Timings: 11:00AM- 12:00PM Shift: Night Shift(US Shift) Work Location: Sholinganallur_Chennai JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare

HCLTech Walk-in Drive for Quality Analyst- 14th of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare

The Quality Systems Engineer is responsible for developing, implementing, and maintaining the quality management systems (QMS) across the plant and modular data center operations. This role will emphasize training teams on quality processes and implementing continuous improvement initiatives that ensure compliance with industry standards and customer requirements. The Quality Systems Engineer will drive a culture of quality through proactive problem-solving and collaboration across departments. Key Responsibilities: 1. Quality Management Systems (QMS) Implementation: - Develop, maintain, and improve the QMS in accordance with ISO 9001, AS9100, or similar standards. - Ensure all QMS processes are followed, updated, and effectively implemented across plants and modular data centers. - Monitor and audit compliance with internal and external quality standards. 2. Training and Development: - Lead the development and delivery of training programs for plant and modular data center personnel on QMS, quality standards, and industry best practices. - Provide training on root cause analysis, corrective actions, and quality tools (FMEA, 5 Whys, 8D, etc.). - Conduct regular training to upskill employees and ensure a strong understanding of quality systems and their implementation. 3. Continuous Improvement: - Work with cross-functional teams to drive continuous improvement initiatives aimed at reducing defects, rework, and scrap. - Use tools like Kaizen, Lean Six Sigma, and statistical process control (SPC) to identify and implement process improvements. - Participate in Kaikaku or other large-scale process re-engineering projects to improve quality. 4. Problem Solving and Root Cause Analysis: - Lead problem-solving teams to investigate quality issues, identify root causes, and implement effective corrective and preventive actions. - Track the effectiveness of corrective actions and ensure lessons learned are incorporated into the QMS. 6. Document Control and Reporting: - Manage the documentation of quality processes, procedures, and work instructions within the QMS. - Report on quality performance metrics, including non-conformances, scrap rates, customer returns, and supplier quality issues. 7. Internal and External Audits: - Lead and support internal audits to ensure adherence to the QMS and prepare for external audits (e.g., ISO certification). - Coordinate with external auditors and regulatory agencies as required. Key Qualifications: - Bachelors degree in Engineering, Quality Management, or related field. - 3-5 years of experience in quality systems engineering, prefer

5+ years of experience in Java/J2EE Technology Should have good understanding on OOPs, Core Java, Exception Handling, Collection Frameworks Should have experience in Spring framework/Springboot and MS SQL 2016 / above database Must have experience in client side scripting like JQuery, Java Scripts, Action Scripts Should have used Code quality tools like Sonar, pmd, checkstyle. Should have MQ working experience Should have experience in Spring boot and micro services Good to know Angular Good Communication skills. Career Level - IC2 Understand user requirements and discuss with onsite/offshore lead for requirement clarifications. Write Spring Code to implement the changes. Add JQuery validations on the screen. Write DB Queries, SP s as per the requirements. Release preparation and work with QA for any deployment issues QA/UAT and Prod support.

Role & responsibilities : Quality Inspection Preferred candidate profile : Quality Inspection

Hi, We are hiring for the ITES Company for Quality Analyst Role. Overview The Quality Analyst is responsible for auditing and evaluating international voice calls to ensure high service standards and enhance customer satisfaction. The role focuses on monitoring agent performance, conducting quality assessments, and providing constructive feedback to drive continuous improvement. Key responsibilities include using Six Sigma quality tools (like histograms, 80/20 analysis and fishbone diagrams), maintaining metrics such as AHT, CSAT, CHT, NPS, and SCORE, and leading calibration and dip-check sessions. The role also involves analyzing data quality, performing root cause analysis, and collaborating with development teams to enhance system performance. Key Skills: a) Min 5 Years Overall Experience in International BPO b) Min 1 year Experience as a Quality Analyst in International BPO c) Good understanding of 7 Six Sigma tools of quality preparing histograms, 80/20 analysis, fish bone d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Gurgaon) Type : Job Code # 157 OR To Apply, Copy and Paste Link Below https://outpace.in/job/quality-analyst/ Job description: Minimum 3 to 5 years of experience as Quality Analyst in Voice is mandatory. Prior experience of doing quality assessments for international voice work. Good Communication & Presentation Skills - speaking and writing skills. Moderate Excel proficiency. Good understanding of 7 six sigma tools of quality preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes. Maintaining the Core team Quality, conducting regular calibration sessions. Doubt clearing sessions dip check. Maintaining the core team AHT, CSAT, CHT, NPS, SCORE. Main responsibility to audit the calls, to improve the quality of the process and provide feedback to the agents in order to enhance more customer experience in service and improve the performance of agents. Motivated achiever who exceeds goals by maintaining quality in work. To check the quality of the end system using software testing tools. Proficient working in partnership with the development teams to deliver business functionality on time with required quality that meets the acceptance criteria. Participated actively in data quality investigations and analyses, diagnosing root causes of issues and providing actionable recommendations to the development team for resolution. Acquired knowledge of database systems, specifically Snowflake, SAP HANA and concepts related to data warehousing.

- Front Line Manager for automotive component manufacturing with Lean Manufacturing and Quality Tools exposure - Knowledge on Industry 4.0 concepts with respect to Man, Machine, Methods, Material - Ensure manufacturing of product as per TS16949 guidelines - Daily shop floor management for Safety, Quality, Cost & Delivery and 5S. - Associate management - Head count planning, ensuring discipline. - Production management - Delivery as per plan, material availability and reporting, work allocation, Tools & Consumable management. - Deviation reporting & management. - Trouble shooting in operations management - Data logging for Management information - Ensure general conduct inline with safety and other Bosch guidelines & procedures - Dynamic & young professional with Good Communication & Presentation skills - Proficiency over English (Kannada Preferred) - Initiative - Team player - Knowledge in MS Office (Word, XL, Powerpoint) - SAP Knowledge (MM & PP module) Qualifications B.E / B. Tech (Mechanical/Automotive) with 2-3 years experience in Manufacturing/Automotive Industry

SUMMARY Ensure the quality of incoming materials, in-process production, and finished products meets defined standards. Manage PPAP activities for new parts, engineering changes, and improvement projects to ensure compliance with design and industry requirements. Investigate root causes of internal defects, customer complaints, and rework using quality tools, and implement effective corrective and preventive actions (CAPA). Conduct regular internal and supplier audits to ensure compliance and drive quality improvements. Support continuous improvement initiatives to reduce defects and increase operational efficiency. Ensure all quality activities align with the requirements of the Integrated Management System (IMS). Requirements Qualification: B.E. in Mechanical Engineering Experience: 12 years of experience in the manufacturing industry Skills Required: Proficiency in relevant software and tools used in quality management, data analysis, and documentation In-depth knowledge in SAP QM module Knowledge in Microsoft Excel and PowerPoint are preferred

Greetings from Infosys BPM Ltd., We are looking to hire a Quality Analyst at Mangaluru, Karnataka, please find the below job description for your reference and apply if interested. Job Role: Quality Analyst Work Location: Mangaluru (work from office) Education Qualification: Full-time graduation / Post graduation Experience required: At least 4 years of experience in Quality Assurance and Process Improvements Job Description: Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems. Good working knowledge of Quality Control and Quality Assurance methodologies Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies Experience on Quality Assurance practices leading Stable and predictable process performance Experience in leveraging industry leading Quality audit platforms Ability to analyze complex data and share key process. Lean and Six Sigma concepts understanding Good communication skills Regards, Infosys BPM Talent Acquisition Team

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

Role & responsibilities - Inspect, test, and verify incoming raw materials, components, and packaging materials as per approved specifications and sampling plans. Maintain and update incoming material inspection records and ensure traceability. Coordinate with Purchase and Stores departments regarding acceptance or rejection of materials. Generate Non-Conformance Reports (NCRs) for rejected materials and follow up for corrective actions. Conduct periodic vendor audits in coordination with the Supplier Quality team. Ensure calibration of all measuring and inspection instruments used in IQC. Maintain IQC logs, inspection reports, and related documentation as per ISO 13485 and regulatory requirements. Preferred candidate profile

Job Title: Quality Systems Engineer Job Description: The Quality Systems Engineer is responsible for developing, implementing, and maintaining the quality management systems (QMS) across the plant and modular data center operations. This role will emphasize training teams on quality processes and implementing continuous improvement initiatives that ensure compliance with industry standards and customer requirements. The Quality Systems Engineer will drive a culture of quality through proactive problem-solving and collaboration across departments. Key Responsibilities: 1. Quality Management Systems (QMS) Implementation: - Develop, maintain, and improve the QMS in accordance with ISO 9001, AS9100, or similar standards. - Ensure all QMS processes are followed, updated, and effectively implemented across plants and modular data centers. - Monitor and audit compliance with internal and external quality standards. 2. Training and Development: - Lead the development and delivery of training programs for plant and modular data center personnel on QMS, quality standards, and industry best practices. - Provide training on root cause analysis, corrective actions, and quality tools (FMEA, 5 Whys, 8D, etc.). - Conduct regular training to upskill employees and ensure a strong understanding of quality systems and their implementation. 3. Continuous Improvement: - Work with cross-functional teams to drive continuous improvement initiatives aimed at reducing defects, rework, and scrap. - Use tools like Kaizen, Lean Six Sigma, and statistical process control (SPC) to identify and implement process improvements. - Participate in Kaikaku or other large-scale process re-engineering projects to improve quality. 4. Problem Solving and Root Cause Analysis: - Lead problem-solving teams to investigate quality issues, identify root causes, and implement effective corrective and preventive actions. - Track the effectiveness of corrective actions and ensure lessons learned are incorporated into the QMS. 6. Document Control and Reporting: - Manage the documentation of quality processes, procedures, and work instructions within the QMS. - Report on quality performance metrics, including non-conformances, scrap rates, customer returns, and supplier quality issues. 7. Internal and External Audits: - Lead and support internal audits to ensure adherence to the QMS and prepare for external audits (e.g., ISO certification). - Coordinate with external auditors and regulatory agencies as required. Key Qualifications: - Bachelors degree in Engineering, Quality Management, or related field. - 3-5 years of experience in quality systems engineering, pref

A Data Governance Specialist will be responsible for several technical tasks, including developing and maintaining Collibra workflows, creating and maintaining integrations between data systems, data catalogs, and data quality tools. Additionally, other tasks related to managing metadata, master data, and business glossary will be required. Key Responsibilities: Develop and maintain Collibra workflows to support data governance initiatives. Create and maintain integrations between data systems and data governance tools. Write and maintain data quality rules to measure data quality. Work with vendors to troubleshoot and resolve technical issues related to workflows and integrations. Work with other teams to ensure adherence to DG policies and standards. Assist in implementing data governance initiatives around data quality, master data, and metadata management. Qualifications: Strong programming skills. Knowledge of system integration and use of middleware solutions. Proficiency in SQL and relational databases. Understanding of data governance, including data quality, master data, and metadata management. Willingness to learn new tools and skills. Preferred Qualifications: Proficient with Java or Groovy. Proficient with Mulesoft or other middleware. Proficient with Collibra DIP, Collibra Data Quality, and DQLabs. Experience with AWS Redshift, and Databricks.

Responsible for shift operation should handle resource management Responsible for line technical availability, quality, 5s safety Co-ordination with CFT for day to day activities Adaption of systematic problem solving methods like why-why, Ishikawa Drive team towards permanent measures for the line / equipment issues Finding training needs for the team and planning the same Planning shift schedules for the team and manpower planning Deriving of corrective preventive actions for machine breakdown through appropriate quality tools Implementation of TPM, MTTR, MTBF Should effectively manage tooling management Communication to suppliers on open points, breakdowns its closure Documentation of breakdown preventive maintenance

Role Overview : We are hiring aTalend Data Quality Developerto design and implement robust data quality (DQ) frameworks in a Cloudera-based data lakehouse environment. The role focuses on building rule-driven validation and monitoring processes for migrated data pipelines, ensuring high levels of data trust and regulatory compliance across critical banking domains. Key Responsibilities : Design and implement data quality rules using Talend DQ Studio , tailored to validate customer, account, transaction, and KYC datasets within the Cloudera Lakehouse. Create reusable templates for profiling, validation, standardization, and exception handling. Integrate DQ checks within PySpark-based ingestion and transformation pipelines targeting Apache Iceberg tables . Ensure compatibility with Cloudera components (HDFS, Hive, Iceberg, Ranger, Atlas) and job orchestration frameworks (Airflow/Oozie). Perform initial and ongoing data profiling on source and target systems to detect data anomalies and drive rule definitions. Monitor and report DQ metrics through dashboards and exception reports. Work closely with data governance, architecture, and business teams to align DQ rules with enterprise definitions and regulatory requirements. Support lineage and metadata integration with tools like Apache Atlas or external catalogs. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience 5–10 years in data management, with 3+ years in Talend Data Quality tools. Platforms Experience in Cloudera Data Platform (CDP) , with understanding of Iceberg , Hive , HDFS , and Spark ecosystems. Languages/Tools Talend Studio (DQ module), SQL, Python (preferred), Bash scripting. Data Concepts Strong grasp of data quality dimensions—completeness, consistency, accuracy, timeliness, uniqueness. Banking Exposure Experience with financial services data (CIF, AML, KYC, product masters) is highly preferred.

Job description: Immediate Openings for Quality Analyst Kannada) _Chennai Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Nandhini A - 7358342513, NandhiniA1@hexaware.com

Were Hiring! Walk-In Drive Alert! Location: ARCHER Transnational Systems Pvt Ltd, Ground Floor, South-West Part, Alembic Business Park, Gorwa, Vadodara, Gujarat 390003. Date: 14 June 2025 Time: 9 am to 3 pm POSITION SUMMARY: The BK QC Associate plays a critical role in reviewing and ensuring quality standards, processing accuracy and compliance as per predefined checklist. This position requires an understanding of legal documentation, including but not limited to court orders, retainer agreement, affidavits, and BK filings, which are essential for ARCHER to deliver its services. The BK QC Associate will collaborate closely with the BK Coordinators from both US and IND businesses to execute daily responsibilities. JOB RESPONSIBILITIES: Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations. Independently audit population/sample proportion of the processed tickets basis the predefined checklist for the tickets assigned via email, Salesforce, Jit Bit, RAGIC, ARCHER Connect and other data sources, at a set frequency as defined by the business. Ensure random audits, at least twice or thrice per month, to check documentation around the BK Claimants. Perform random sample checks on the communication sent/received to/from Trustees Accurately review and interpret legal especially court motions/orders, affidavits, PACER reports, and legal heirship documents. Build up a quick learning curve to ensure an in-depth understanding of the Standard Operating Procedures (SOPs) and training materials. Setup weekly connect with business for TNI in collaboration with trainers for SOP updates & PKT requirements. Create weekly/monthly reports for the audits performed on the set frequency and report out to supervisor and business with requisite analytics & inferences. The report should be inclusive of root cause and CAPA (Corrective Action/Preventive Action) for the defects/deficiencies identified during quality audits. KNOWLEDGE AND SKILLS: Bachelors degree in any field (preferably in Law/ BBA or commerce). 2 - 4 Years of experience in a US-based multinational corporation. Project management experience or certifications are highly desirable. ISO 9001 onwards any such certification is preferrable Technical Skills: Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams and Outlook. Experience in quality audits of legal documents/ email communications. Should have the ability to comprehend legal terminologies and scope of work required during quality audits. To have understanding and maintain checklist of requisite state/district wise requirements if any Strong data analysis capabilities, with an eye for detail to identify errors. Exceptional written and verbal communication skills, with the ability to derive insights from information provided. Analytical problem-solving skills for addressing complex issues. Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools. Behavioral Skills: Strong problem-solving skills, with a solution-oriented mindset. Ability to handle confidential information with discretion. Strong interpersonal and customer service skills. Keen attention to detail, anticipating potential challenges and addressing them proactively PREFFERED KNOWLEDGE: Familiarity with US legal laws or bankruptcy processes is an advantage. Experience in operations or business analysis You can share your resume on careers.india@archersystems.com / You can send your updated CV via email to lfernandes@archersystems.com

Job Summary: We are seeking a detail-oriented and experienced Quality Call Analyst to monitor and evaluate inbound and outbound calls to ensure quality standards are met. The ideal candidate will have a strong understanding of call center operations, excellent analytical skills, and a passion for enhancing customer experience through process improvement and agent coaching. Key Responsibilities: Monitor live and recorded calls to evaluate customer service performance based on quality guidelines. Identify trends, gaps, and opportunities for performance improvement. Provide structured feedback and coaching recommendations to agents and team leaders. Maintain and update QA scorecards and evaluation forms. Collaborate with training and operations teams to ensure compliance with company policies and procedures. Generate regular reports on quality scores, trends, and compliance metrics. Participate in calibration sessions to align evaluation standards across teams. Recommend process improvements to enhance service quality and customer satisfaction Requirements: Experience in quality monitoring for voice and non-voice (email/chat) processes. Certification in Quality Assurance (e.g., Six Sigma Yellow Belt, COPC) is a plus. 13 years of experience as a Quality Analyst or in a similar QA role in a call center or BPO. Strong knowledge of customer service metrics, KPIs, and QA tools. Excellent listening and analytical skills. Strong verbal and written communication skills. Proficiency in using call monitoring systems, CRM, and reporting tools (e.g., NICE, Five9, Salesforce, Excel). Ability to handle sensitive and confidential information.

Qualifications : Any Bachelor's degree is preferable. Skills : a) All document Issue, Review Retrieval b) Responsible for all Calibration activity Internal External and maintained the record. c) Responsible for Equipment Qualification Documentation control d) Vendor Qualification and regular follow up for updated documentation by the supplier, e) Process Validation Protocol Report Preparation f) Cleaning Validation Protocol Report Preparation g) Analytical Method Validation Protocol Report Preparation h) Desired Requirements: i) English fluency, both written and spoken j) Well versed in Quality tools and PPT preparation. k) Must have knowledge in MS Office

Job description: Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills. Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency. The Candidate will be responsible for delivering high quality voice and accent training to our employees. Required Candidate profile: Minimum 1 years of experience as a Trainer (Sales or Collection Process) in Call center. Candidate must proficient in Hindi (speak) and English language. Soft skill training working experience. Good interpersonal skill. Strong understanding of and experience in product training preferably in domestic BPO domain Good in PPT & Excel.. Perks and benefits Interested can call Kamolika-8336067060 or can send cvto komolika.RoyChoudhury@imarque.co.in

Project Overview:Our customer is in a transformative journey to modernize their network infrastructure. This project aims to enhance security, scalability, and agility while ensuring compliance with regulatory requirements. The team will play a pivotal role in this initiative, focusing on device onboarding, certification, configuration management, and compliance reporting. We re looking for talented developers to join our team and contribute to the success of driving innovation and excellence in our customers network infrastructure.Essential Technical Skills:Front-end: Angular, TypeScriptBack-end: Java, Python, Spring BootDatabase: MongoDB, PL/SQL, NOSQLAPI Development: RESTful APIsVersion Control: GitCI/CD: TeamCityDesirable Skills:Docker and ContainerizationMonitoring and Logging (e.g., Prometheus, Grafana, ELK Stack)Cloud Platforms (AWS, Azure, Google Cloud)Security and ComplianceAPI Documentation (e.g., Swagger, OpenAPI)Code Quality Tools (e.g., SonarQube)Agile Methodologies (Scrum or Kanban)Soft Skills:Team Collaboration: Ability to work effectively with cross-functional teams, sharing knowledge and expertise.Proactive Approach: Anticipate challenges, identify opportunities, and take initiative to drive progress.Ownership and Accountability: Take ownership of tasks and projects, driving them to completion without needing constant guidance.End-to-End Understanding: Possess a holistic view of the project, understanding how individual components fit into the larger picture.Problem-Solving and Resilience: Drive issues to resolution, navigating complexities without getting bogged down. More about the OpportunityThe Full Stack Developer is an excellent opportunity, and CACI Services India reward their staff well with a competitive salary and impressive benefits package which includes: Learning: Budget for conferences, training courses and other materials Health Benefits: Family plan with 4 children and parents covered Future You: Matched pension and health care packageWe understand the importance of getting to know your colleagues. Company meetings are held every quarter, and a training/work brief weekend is held once a year, amongst many other social events. CACI is an equal opportunities employer. Therefore, we embrace diversity and are committed to a working environment where no one will be treated less favourably on the grounds of their sex, race, disability, sexual orientation religion, belief or age. We have a Diversity & Inclusion Steering Group and we always welcome new people with fresh perspectives from any background to join the group

Job Summary: The Quality Inspector - Level I is responsible for ensuring that incoming materials, components, and final products conform to Cummins' technical specifications and quality standards. Working under close supervision, this entry-level role involves conducting visual and measurement-based inspections, identifying defects, and supporting the production team in maintaining quality compliance. The position plays a crucial role in early defect detection and maintains customer satisfaction by ensuring only compliant products proceed through the manufacturing process. Key Responsibilities: Perform visual and dimensional inspections of materials, components, and final products against defined technical specifications. Use standard measurement instruments and basic gauging techniques to evaluate physical characteristics and tolerances. Identify and segregate non-conforming products and document quality deviations in the appropriate systems or logs. Support in-line and final inspection processes to ensure product compliance before shipment or next stage processing. Follow standardized quality protocols, procedures, and work instructions as defined by the quality management system. Assist in the application of basic quality tools to detect trends, support root cause analysis, and contribute to continuous improvement initiatives. Maintain accurate inspection records and contribute to documentation required for audits or traceability. Work collaboratively with production and quality teams to resolve quality issues and escalate as necessary. Experience: Minimal or no prior work experience is required. Prior exposure to a manufacturing or quality inspection environment is an advantage but not mandatory. Skills Required: Basic understanding of Geometric Dimensioning & Tolerancing (GD&T) . Familiarity with standard measuring instruments , including vernier calipers, micrometers, height gauges, and dial indicators. Knowledge of basic quality tools , including the 7 QC tools (e.g., Cause-and-Effect Diagram, Check Sheet, Control Chart, Histogram, Pareto Chart, Scatter Diagram, Flowchart). Basic computer proficiency , including working knowledge of Microsoft Excel and PowerPoint . Strong attention to detail , with good oral and written communication skills. Ability to follow work instructions and standard operating procedures accurately. Work Environment & Physical Requirements: Manufacturing or production floor environment requires the use of personal protective equipment (PPE). Standing and walking for extended periods; frequent use of hands and measurement tools. May be exposed to moderate noise, temperature variations, and mechanical components. Core Competencies: Action Oriented - Approaches tasks with enthusiasm and a strong sense of urgency. Collaborates - Works effectively with others to achieve shared quality goals. Communicates Effectively - Clearly conveys information to different stakeholders in verbal and written forms. Customer Focus - Understands customer expectations and strives to ensure product quality meets those expectations. Decision Quality - Makes timely and sound decisions within the scope of inspection responsibilities. Manages Conflict - Handles quality-related disagreements or issues constructively. Resourcefulness - Uses available tools and methods to carry out inspection tasks efficiently. Values Differences - Appreciates diverse perspectives that contribute to quality and innovation. Technical Competency: Measurement Science - Understands basic metrology concepts relevant to dimensional inspection and applies them to accurately assess product quality. Qualifications: Education: High school diploma or secondary education certificate is required. Equivalent experience may be considered in line with local regulatory requirements. Licenses/Certifications: No mandatory certifications required at entry level. Must be eligible for any regulatory licensing as per regional export controls or sanctions.