335 Quality Tools Jobs - Page 7

Quality Analyst- Service Desk Skills - Service Desk, International Voice experience, Technical support Min 2 Years of exp Immediate Joiners - 30 days(max) Location- Pune 24/7 US Shifts Contact- divyam@genesishrs.com | 890534433

Position: Quality Analyst Location: Noida Department: Quality Team Salary: Upto 45K CTC *** IMMEDIATE JOINER'S REQUIRED OR MAXIMUM 10 DAYS*** Overview: We are seeking a detail-oriented Quality Analyst with a strong background in sales to join our dynamic team. The ideal candidate will ensure the highest quality of our sales processes and deliverables, helping to enhance customer satisfaction and drive revenue growth. Key Responsibilities: Quality Assurance: Develop and implement quality assurance processes for sales activities. Conduct regular audits of sales calls, emails, and customer interactions to assess compliance with company standards. Identify areas for improvement and recommend solutions to enhance sales performance. Data Analysis: Analyse sales data to identify trends, patterns, and areas for improvement. Create reports and dashboards to communicate findings and support decision-making. Collaboration: Work closely with sales teams to understand processes and identify quality gaps. Collaborate with training teams to develop materials that address identified quality issues. Customer Feedback: Gather and analyse customer feedback to assess the effectiveness of sales strategies. Develop actionable insights to enhance customer experience and satisfaction. Training and Support: Assist in the onboarding and continuous training of sales staff on quality standards and best practices. Provide ongoing support and coaching to improve sales techniques and customer interactions. Continuous Improvement: Stay updated on industry trends and best practices in quality assurance and sales. Foster a culture of quality within the sales team by promoting best practices and recognizing high performance. Root Cause Analysis: Conduct root cause analysis (RCA) in identified defects/errors and suggest preventive measures for future releases. Qualifications: Any Bachelor's degree 2+ years of experience in a sales/ Customer Service role as Quality Analyst, with a proven track record of achieving targets. 2+ years of experience in quality assurance or a related field. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills. Proficiency in CRM software and data analysis tools. Preferred Skills: Experience in developing quality metrics and performance indicators. Familiarity with customer relationship management and sales enablement tools. Knowledge of quality management methodologies (e.g., Six Sigma) Contact - Bhavneet Kaur (8130575252)

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore & Kolkata International Voice Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Quality Analyst Profile In Noida Location Call Auditing Salary upto 3 lac 6 days working Day shifts Location:- Noida sec 62 whatsapp :- 9311447553 Required Candidate profile Domestic calling Experience Required Experience in Auditing the calls and giving feedback to the agents Minimum 6 to 12 months of experience in QA profile English should be Good

Role: Sr. Software Engineer - Java Full Stack Experience- 3-5 years Roles and Responsibilities : Candidate should have 3+ years of real-time project experience. Should work and collaborate directly with Clients. Should be able to discuss with Architects and Tech Leads, understand the design and convert them to a workable code. Should adhere to all code quality tools and processes. Required Skillset : Excellent communication, interpersonal, and problem-solving skills Technical Skills (MUST HAVE) : Backend: Java8, Spring Boot, RESTful Services, Mockito for unit testing. Frontend: ReactJS, Redux or React Context, JEST for unit testing. Database: MySQL or any relational database. Technical Skills (NICE TO HAVE) AWS, MongoDB, AngularJS, PHP Our Offerings for Employee Benefits : Health Insurance for Employee+Spouse+Two Children+Parents GPA - For Employee Hybrid working Compliance - PF and Gratuity About Academian Academian is a carve out of an existing IT services company - Intraedge Inc. Website : www.academian.com We are a service, products, and learning development company in the education domain with a current headcount of 150+ team members. We are targeting a headcount of 500 in the next 3 years as we are working on a pipeline for additional business expanding our footprint across services, products, and learning. Future: Will allow multiple publishers to create content on this platform so that schools and students can have a variety of courses, topics, and assessments. (Marketplace-digital) Parent Company: Intraedge : 20 years product and solutions company. Website: www.intraedge.com Intra Edge was founded as a Professional, Staffing, and Global Services firm with the objectives of investing in understanding our client s business and partnering with them to drive greater return on their technology investment, improving their business operating efficiency, and ensuring scalability for future growth.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer In this role, you will: Be a part of the multiskill POD which is responsible for feature as well as technical delivery. Responsible for development of API/ database /microservice/ dataflow job as the case may be with focus on high quality code. Participate in the refinement session, understand the change / story, perform AS IS analysis and come up with technical implementation. Perform code review, raise change request, present in CAB for approval and go ahead for release. Collaborate with test team to get the code thoroughly tested Requirements To be successful in this role, you should meet the following requirements: 3-4 years of overall development experience using Java, springboot as key technologies. Working knowledge of APIs and knowledge of microservices architecture. Strong hands on experience in core java, java8/11/17, spring boot Should be aware of configuration of spring boot, exception handling, spring profile, spring batch Should be aware of different logging mechanism Strong hands on experience in REST API, Junit, mockito etc Should be familiar with different code quality tools Should have working knowledge of different microservice design pattern Concept of API gateways should be clear Good to have knowledge of google cloud platform and associated services You ll achieve more when you join HSBC. .

Role & responsibilities Monitor calls/Chats/Emails to ensure Client/ TP standards are maintained Provide 100% feedback to Agent on the basis of their performance Conduct briefings for the teams Participation in Calibrations (Internal & External) Perform regular quality checks and supervise the process Circulating daily / monthly reports to internal management Ensure adherence to Quality SLAs Work closely with the teams to achieve Qualitative targets specified by the Client. Focused on Quality & Integrity of the processes Preferred candidate profile : Minimum 2 years and above of work experience, Call center, service industry with Customer service experience. Should have prior experience in Quality Education and specific training : Graduate & Above Knowledge of Quality Tools Interested candidates reach me on this mail id : rozy.rozy1@teleperformancedibs.com

Responsibilities may include the following and other duties may be assigned. Qualify suppliers according to company standards & management of approved supplier list per purchasing control compliance. Initiate and drives SCAPA's/NCR's to suppliers not performing/or adhering to company standards. Manage supplier change requests . Assesssupplier performance on periodic basis & drive necessary action for continous improvement. Establish a process & ensures that suppliers deliver quality parts, materials, and services. LeadPPAP execution with supplier and ensure robust supplier process qualification/validation through IQ, OQ & PQ methodology. Monitors parts from acquisition through the manufacturing cycle and communicates and resolves supplier-related problems as they occur. Develops and prioritizes an auditing schedule to ensure that designated suppliers are audited on a regular basis to ensure good manufacturing practices (GMP) and quality standards are met. Provide pre-market quality engineering support to new product development (NPD) working in partnership with the component engineering and post-market supplier quality teams, to deliver quality parts, materials, and services, prevent defects, and allow company to provide customers with the highest quality and reliable products. Collaborates with component engineers to develop and deliver the product acceptance sampling strategy, approved supplier list coordination, supplier owned quality deployment, PFMEA,MSA, ,control plans andrelevant quality tools and methodologiesfor new products and legacy product. Define Receiving Inspection requirements as required and associated test method validation for all internal test methods. Conduct audits to qualify supplier's for intended use for the business as applicable. Must Have: Bachelors degree in Engineering, Science, or Technical Discipline required and Minimum of8+ years of quality systems experience. Experience in supplier management in medical domain is added advantage . Strong communication skills, both oral and written. Ability to comprehend principles of engineering, physiology and medical device use. Previous customer-facing and/or project management experience is a plus. Comfortable working with international and multi-cultural department and groups in different time zones . Accurate and delivers quality work, with a sense of urgency. Ability to work well under pressure and maintain positive, enthusiastic attitude. Ability to work in a fast-paced environment .Eagerness to learn and expand responsibilities & accountablity . Nice to Haves: Good interpersonal skills. Previous experience working with global team (Aerospace,Defence, Med device, automobile preferably). Ability to work effectively in a team environment and build strong working relationships. ASQ Quality certification CQE, CSQP, CQA. Working knowledge of Standard, Guidance, and Regulations. Hand on experience on Minitab tools . Exposure in auditing toFDA Quality System Regulation & ISO 13485. Lean Six Sigma Green Belt or Black Belt.

3 years relevant work exp in Textile Carpet.To carry out all kinds of controls/inspections like PPM, Inline, Mid, Final audits etc. as per AQL system & as defined by the buyer.Maintain the quality compliance of the customer. product testing kno Required Candidate profile 3 rd Party & Buying agency experience must Open to travel.

(Exp Textile Carpet ) Conduct random inspections of goods to ensure continuous quality monitoring. timely elevation to the factory owners Monitor & manage timelines for interim & final inspections to ensure timely delivery.production Planning , Required Candidate profile Oversee and manage the workload of the Quality Control (QC) team. Ensure quality standards are met for a variety of products, including bathmats, area rugs, pillows, throws, table linen, and storage

Strong knowledge of Woven knits and kids apparel production, including quality control processes.Exp in managing customer quality compliance and ensuring adherence to buyer standards.Willingness to travel for factory audits and quality inspections. Required Candidate profile PPM (Pre-Production Meeting) Inline inspections Mid-production audits Final inspections as per AQL (Acceptable Quality Level) system and buyer requirements.

Leading BPO in Chennai Hiring for Quality Manager Domestic Banking Process Must be a Manager Quality or tenured Deputy Manager On papers in a BPO in Domestic Banking process Over All Experience 8+ Years CTC UPTO 13LPA based on Last CTC & experience 6 Days Working LOCAL CANDIDATES PREFERED Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known, To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people It requires a consistent and committed practice, something we call the Juniper Way, Key Responsibilities: Supplier Qualification and Auditing: Qualify new suppliers through audits and capability assessments, Conduct periodic supplier audits (ISO 9001, IATF 16949, IPC standards, etc ), Evaluate supplier processes, quality systems, and capacity for continuous improvement, Quality Assurance & Compliance: Ensure supplier compliance with engineering specifications, RoHS and environmental/regulatory requirements, Review and approve PPAP, FAI, and quality documentation from suppliers, Lead root cause analysis and corrective action for supplier-related issues (8D, 5 Why, Fishbone), Issue Resolution: Work with suppliers to drive zero-defect quality culture and reduce defect rates, Develop incoming inspection plans and criteria for electronic (PCBs, ICs, connectors) and mechanical parts (enclosures, fasteners, thermal parts), Collaborate with internal engineering teams to interpret technical drawings, schematics, and specifications, Component Quality Management: Continuous Improvement: Monitor and report supplier quality metrics (PPM, DPPM, on-time delivery), Implement and track supplier improvement programs and initiatives, Support cost reduction and localization initiatives without compromising quality, Qualifications: Bachelors degree in Engineering (Mechanical, Electrical, or related field), 3+ years of experience in supplier quality, ideally within electronics or networking industries, Strong knowledge of electronic and mechanical components used in telecom/networking products, Familiarity with IPC standards, GD&T, APQP, PPAP, and statistical quality tools, Experience with ISO 9001/14001, IATF 16949, or other quality system standards, Strong analytical, communication, and supplier management skills, Ability to travel to supplier sites domestically and internationally, Experience : 3 5 yearsexperience in a component manufacturing environment as a quality/process engineer, Familiar with process and quality requirements for any of the following components :- Passives Capacitors, Resistors, Diode, Transistors, LEDs and etc Actives ASIC, FPGA, Logic, Memory, Programable, storage and etc Mechanicals Connectors, Heatsink, Thermal interface material, Fan Tray and etc Optics Optical cable, SFP, Others PSU, PCB, PCBA, Label, Insulators, electrical cable, Membrane, Packaging material and etc Preferred Skills: Experience with PCBA manufacturing, surface mount technology (SMT), or cable assemblies, Knowledge of network hardware (switches, routers, access points, etc ), Proficiency in quality tools: Minitab, SPC, FMEA, DOE, About Juniper Networks Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era We do this with products, solutions and services that transform the way people connect, work and live We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world Additional information can be found at Juniper Networks (juniperDot net) or connect with Juniper on Twitter, LinkedIn and Facebook, WHERE WILL YOU DO YOUR BEST WORK Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking where colleague innovation is not only valued, but expected We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work At Juniper we believe this is more than a job it's an opportunity to help change the world, At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together If you think you have what it takes, but do not necessarily check every single box, please consider applying Wed love to speak with you, Additional Information for United States jobs: ELIGIBILITY TO WORK AND E-VERIFY In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire, Juniper Networks participates in the E-Verify program E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers, Information for applicants about E-Verify / E-Verify Informaci?n en espa?ol: This Company Participates in E-Verify / Este Empleador Participa en E-Verify Immigrant and Employee Rights Section (IER) The Right to Work / El Derecho a Trabajar E-Verifyis a registered trademark of the U S Department of Homeland Security, Juniper is an Equal Opportunity workplace We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic All employment decisions are made on the basis of individual qualifications, merit, and business need,

Monitor and evaluate inbound/outbound calls, emails of the Pre Sales team. Ensure adherence to quality standards, communication protocols, and customer service expectations. Identify process gaps and recommend improvements to enhance team efficiency and lead conversion rates. Maintain quality audit reports and provide regular feedback to team leaders and management. Work closely with the training team to design refresher training modules based on quality assessments. Track and report KPIs like TAT, lead handling accuracy, and follow-up effectiveness. Conduct quality calibration sessions with the Pre Sales team to align on performance standards. Provide actionable insights from customer interaction analysis to improve processes and conversion. Required Skills & Qualifications : Bachelors degree in Business Administration, Marketing, or related field. 3 - 5 years of experience in a quality assurance or analyst role, preferably in real estate or a sales-driven environment. Strong analytical and communication skills. Knowledge of CRM systems (Salesforce) is a plus. Ability to work collaboratively and manage multiple priorities. Proficiency in Call Audit Tools, MS Excel and reporting tools.

Responsibilities & Key Deliverables Responsibilities & Key deliverables Development of parts as per the APQP methodology. Investment Budget preparation Tracking of FTGs development. Quate Synthesis preparation Proto part Quate Settlement / development Capital & Revenue PR & PO release Supplier Capital Payment release ROCM Settlment /Updation Scheduling to Supplier till SOP & Handover Capacity Establishment at Supplier Tooling Agreement Tracking & Closure Process finalization (Proto & Serial production) with supplier with PFMEA along with FTG concept design, planning & calibration. Supplier Audits for finalization of new source / identifying the gaps of existing source. Support pricing team to finalize the cost of new parts & to suggest VA/ VE proposals to reduce the cost of existing parts. Identify the resource requirements & prepare the budget. Participation in various CFT including Change management. Enhance competencies of supplier by providing technical assistance to supplier including training, counselling, guiding etc. Prepare MIS as required. Develop synergy within / outside department & with supplier. Follow QMS requirements for CDMM department. . Experience Minimum 3 to 7 years of experience as Automobile industry on Engine, Casting (Al & GCI), Machining, Precise Machining, Special Processes, Pipes, Rubber as a Development Engineer Industry Preferred Qualifications BE preferably in Mechanical / Production / Automobile Engg from reputed College. Through out First Class in acadamics General Requirements Specific desirable experiences/ Preferred knowledge areas : Competencies Expected: Knowledge of Engine, Casting (Al&GCI), Machining, Precise Machining , Special Processes, Pipes, Rubber. Excellent Audit skills Knowledge of quality tools ISO/TS quality systems, Knowledge about APQP / PPAP / MSA / SPC / DCP / GD &T Concern Resolution, Structured Problem solving Techniques Knowledge of VAVE

Role : Quality Analyst - International Voice Location: Hyderabad, India Experience: 3 - 6 years Shift Timing Flexible with any shifts (Region wise alignment) Interested candidates can call and share their updated resumes On the email (Sakshi.mahajan@marketstar.com) Please reach out Sakshi Contact No:- 7889964667 Role and Responsibilities: Conducts quality review of telephonic/email conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved. Audits sales outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed in the framework. Verifies that representatives are providing up-to-date information, following current processes, and communicating effectively with merchants. Ensure that the stipulated compliance guidelines are met and corrective measures are taken when there is a miss. Summarizes findings and recommendations and forwards them to team supervisor to use in performance discussion/assessments and/or promotional decisions. Provide coaching and guidance based on audit findings, and deliver weekly/ongoing performance feedback to associates as outlined by the business. Mentor/Transition newly hired representatives to ensure a smooth transition from the learning environment to the daily production environment. Provide formal product/process refresher training to facilitate ongoing learning. In cases of escalations by a merchant, the QA assists the representatives in preparing an RCA of the call, provides data points, or may even take the call on behalf of the representative. Maintains comprehensive working knowledge of policies, procedures, and benefits. Preferred Skills & Requirements: Management Skills. Attention to Detail. Leadership Motivational Skills. Strong Communication Skills. Multitasking. Customer Service. Problem-Solving Skills. Creativity. Ability to Work Well Under Pressure. Performance Management. Ability to Foster Teamwork. Organization. Ability to Educate Others. Basic Computer Skills. Whats in it for you? Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the worlds leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to "peoplesuccessoperations@makrketstar.com" immediately.

Leading the Line Side Reviews on the Product Lines across all segments. -Enforcing the best practices line stringent 4M Controls on the lines. -New development parts inspection and tool releases, Uploading Inspection reports in SAP. -Gauges planning, Creating PR in SAP. -In process inspection, Process Releases. -Performing Process Audits to capture the deviations of the controls as per control plans. -Ensure that all the past troubles are addressed and linked with FMEA and the related controls are adhered to on the shop floor. -Ensure that the issues observed are addressed in SFM Meetings and followed-up till closures. -Ensure timely performance of the Product / Process Audits by the respective auditors. -Maintaining the Master Action Plan Summary of the Issues related to the customer (OEM and Tier 1) audits / and ensure timely closures of the issues. In addition to the duties listed above, the position holder must carry out tasks assigned by his/her superior that are essentially related to his/her duties. Your Qualifications Diploma / BE with minimum 8-10 years of experience in a company of repute in Processes like Plastic Injection molding / machining / Assembly lines. -Experience in dealing with customers. -Ability to interact with customers, understand the specific requirements. -Expertise in part inspections, Usage of measurement instruments and gauge planning -Enforce the improvement actions & follow ups. -Hands on experience in managing 4M Changes on the lines and related documentation. -Experience with probelm solving techniques -Well versed with the practice of process & product audits within plant. -Should be conversant with 8D Methodology, reviews, Quality Tools etc. -Should have experience with MS Office applications, SAP tools in QM. -Aptitude & ability to train plant level personnel & have good interpersonal management skills.

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? Thats definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! Were looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? Thats definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We’re looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230

he Quality Manager for the International BPO division is responsible for overseeing the quality assurance processes and ensuring that all customer interactions meet the highest standards of excellence. This role involves developing quality management strategies, monitoring performance metrics, and leading continuous improvement initiatives to enhance customer satisfaction and operational efficiency. Key Responsibilities: Quality Assurance Strategy: Develop and implement a comprehensive quality management strategy tailored to the International BPO division, ensuring alignment with organizational goals and customer expectations. Performance Monitoring: Establish and monitor key performance indicators (KPIs) and quality metrics. Conduct regular audits and assessments to ensure adherence to quality standards. Process Improvement: Identify and implement process improvement initiatives to enhance the quality and efficiency of customer interactions and operational procedures. Training and Development: Design and deliver training programs to ensure that team members are well-versed in quality standards and equipped to deliver exceptional service. Customer Feedback Management: Collect, analyze, and act on customer feedback to identify trends, issues, and opportunities for improvement. Develop and execute action plans to address any areas of concern. Reporting and Documentation: Prepare detailed reports on quality performance, including key findings and recommendations. Maintain accurate and comprehensive documentation of quality activities and initiatives. Collaboration: Work closely with other departments, including Operations, Customer Service, and Training, to ensure a cohesive approach to quality management. Technology Utilization: Utilize quality management tools and software to enhance monitoring, reporting, and continuous improvement efforts. Skills: Strong knowledge of quality management principles and best practices. Excellent analytical and problem-solving abilities. Proficiency in quality management tools and software. Strong communication and interpersonal skills. Ability to lead and motivate a team. Strong organizational and project management skills. Ability to work collaboratively with cross-functional teams. Detail-oriented and highly organized. Proactive and able to take initiative. Strong ethical standards and integrity. Ability to work in a fast-paced and dynamic environment.

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic projects for the campaign/LOB Identify and escalate any potential quality issues per defined process Isolate and report defects; verify defect fixes Suggest process/system improvements based on common customer concerns Accomplish other responsibilities assigned by management Drive quality initiatives, contests and campaigns for the assigned span Be updated on knowledge and serve as SME for the campaign/LOB Technical skills and qualifications: Graduate of any course (preferred) Basic understanding of Types of companies, Promoter Holdings & adherence to government regulations” Must have worked in customer service (Voice & Back Office experience preferred) At least one-year of work experience as a Quality Analyst (preferred) Basic skills in Excel or Google Sheets Problem-solving skills Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred) Soft skills: Proficiency in English language - C1/C2 preferred Has strong customer centricity Can assertively provide constructive feedback Has good written and verbal communication skills Thinks logically Can manage conflicts Pays strong attention to detail Can work with minimal supervision Demonstrates initiative and good judgment Can work on multiple projects and is versatile Can establish and maintain effective working relations with a wide variety of individuals Can work with a diverse team Has a Continuous Improvement mindset Personality traits required: Demonstrates clear thought process Articulates clearly Exercises conscientiousness and diligence Demonstrates assertiveness

Well, we need someone with college or vocational school graduation as a qualification and whos willing to work on cyclical schedules. So if you have at least 1-2 years of working experience in the related field (Quality tools, Auditing, and Customer service). Have experience on phone, email, and live chat support? Thats definitely a plus! Walk in date: From- 6 March to 7 March

Well, we need someone with college or vocational school graduation as a qualification and whos willing to work on cyclical schedules. So if you have at least 1-2 years of working experience in the related field (Quality tools, Auditing, and Customer service). Have experience on phone, email, and live chat support? Thats definitely a plus!

Well, we need someone with college or vocational school graduation as a qualification and whos willing to work on cyclical schedules. So if you have at least 1-2 years of working experience in the related field (Quality tools, Auditing, and Customer service). Have experience on phone, email, and live chat support? Thats definitely a plus!