241 Quality Tools Jobs - Page 6

Job description: Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills. Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency. The Candidate will be responsible for delivering high quality voice and accent training to our employees. Required Candidate profile: Minimum 1 years of experience as a Trainer (Sales or Collection Process) in Call center. Candidate must proficient in Hindi (speak) and English language. Soft skill training working experience. Good interpersonal skill. Strong understanding of and experience in product training preferably in domestic BPO domain Good in PPT & Excel.. Perks and benefits Interested can call Kamolika-8336067060 or can send cvto komolika.RoyChoudhury@imarque.co.in

Project Overview:Our customer is in a transformative journey to modernize their network infrastructure. This project aims to enhance security, scalability, and agility while ensuring compliance with regulatory requirements. The team will play a pivotal role in this initiative, focusing on device onboarding, certification, configuration management, and compliance reporting. We re looking for talented developers to join our team and contribute to the success of driving innovation and excellence in our customers network infrastructure.Essential Technical Skills:Front-end: Angular, TypeScriptBack-end: Java, Python, Spring BootDatabase: MongoDB, PL/SQL, NOSQLAPI Development: RESTful APIsVersion Control: GitCI/CD: TeamCityDesirable Skills:Docker and ContainerizationMonitoring and Logging (e.g., Prometheus, Grafana, ELK Stack)Cloud Platforms (AWS, Azure, Google Cloud)Security and ComplianceAPI Documentation (e.g., Swagger, OpenAPI)Code Quality Tools (e.g., SonarQube)Agile Methodologies (Scrum or Kanban)Soft Skills:Team Collaboration: Ability to work effectively with cross-functional teams, sharing knowledge and expertise.Proactive Approach: Anticipate challenges, identify opportunities, and take initiative to drive progress.Ownership and Accountability: Take ownership of tasks and projects, driving them to completion without needing constant guidance.End-to-End Understanding: Possess a holistic view of the project, understanding how individual components fit into the larger picture.Problem-Solving and Resilience: Drive issues to resolution, navigating complexities without getting bogged down. More about the OpportunityThe Full Stack Developer is an excellent opportunity, and CACI Services India reward their staff well with a competitive salary and impressive benefits package which includes: Learning: Budget for conferences, training courses and other materials Health Benefits: Family plan with 4 children and parents covered Future You: Matched pension and health care packageWe understand the importance of getting to know your colleagues. Company meetings are held every quarter, and a training/work brief weekend is held once a year, amongst many other social events. CACI is an equal opportunities employer. Therefore, we embrace diversity and are committed to a working environment where no one will be treated less favourably on the grounds of their sex, race, disability, sexual orientation religion, belief or age. We have a Diversity & Inclusion Steering Group and we always welcome new people with fresh perspectives from any background to join the group

Job Summary: The Quality Inspector - Level I is responsible for ensuring that incoming materials, components, and final products conform to Cummins' technical specifications and quality standards. Working under close supervision, this entry-level role involves conducting visual and measurement-based inspections, identifying defects, and supporting the production team in maintaining quality compliance. The position plays a crucial role in early defect detection and maintains customer satisfaction by ensuring only compliant products proceed through the manufacturing process. Key Responsibilities: Perform visual and dimensional inspections of materials, components, and final products against defined technical specifications. Use standard measurement instruments and basic gauging techniques to evaluate physical characteristics and tolerances. Identify and segregate non-conforming products and document quality deviations in the appropriate systems or logs. Support in-line and final inspection processes to ensure product compliance before shipment or next stage processing. Follow standardized quality protocols, procedures, and work instructions as defined by the quality management system. Assist in the application of basic quality tools to detect trends, support root cause analysis, and contribute to continuous improvement initiatives. Maintain accurate inspection records and contribute to documentation required for audits or traceability. Work collaboratively with production and quality teams to resolve quality issues and escalate as necessary. Experience: Minimal or no prior work experience is required. Prior exposure to a manufacturing or quality inspection environment is an advantage but not mandatory. Skills Required: Basic understanding of Geometric Dimensioning & Tolerancing (GD&T) . Familiarity with standard measuring instruments , including vernier calipers, micrometers, height gauges, and dial indicators. Knowledge of basic quality tools , including the 7 QC tools (e.g., Cause-and-Effect Diagram, Check Sheet, Control Chart, Histogram, Pareto Chart, Scatter Diagram, Flowchart). Basic computer proficiency , including working knowledge of Microsoft Excel and PowerPoint . Strong attention to detail , with good oral and written communication skills. Ability to follow work instructions and standard operating procedures accurately. Work Environment & Physical Requirements: Manufacturing or production floor environment requires the use of personal protective equipment (PPE). Standing and walking for extended periods; frequent use of hands and measurement tools. May be exposed to moderate noise, temperature variations, and mechanical components. Core Competencies: Action Oriented - Approaches tasks with enthusiasm and a strong sense of urgency. Collaborates - Works effectively with others to achieve shared quality goals. Communicates Effectively - Clearly conveys information to different stakeholders in verbal and written forms. Customer Focus - Understands customer expectations and strives to ensure product quality meets those expectations. Decision Quality - Makes timely and sound decisions within the scope of inspection responsibilities. Manages Conflict - Handles quality-related disagreements or issues constructively. Resourcefulness - Uses available tools and methods to carry out inspection tasks efficiently. Values Differences - Appreciates diverse perspectives that contribute to quality and innovation. Technical Competency: Measurement Science - Understands basic metrology concepts relevant to dimensional inspection and applies them to accurately assess product quality. Qualifications: Education: High school diploma or secondary education certificate is required. Equivalent experience may be considered in line with local regulatory requirements. Licenses/Certifications: No mandatory certifications required at entry level. Must be eligible for any regulatory licensing as per regional export controls or sanctions.

Develop & implement quality control procedures & inspection protocols. Familiarity with quality standards such as ISO 9001,Six Sigma. Knowledge of QA/QC tools(FMEA/SPC/8D/CAPA) Experience in measurement & testing equipment--calipers/micrometers/CMMs Required Candidate profile Certification in CQE(Certified Quality Engineer) or Six Sigma Green/Black Belt. Experience in [industry-specific tools or systems, e.g., automotive, electrical, etc.] & Lean Manufacturing principles.

Role & responsibilities Person Handling Team of Quality. Individual will be Co ordinating with Client. Individual should have Experience of Telecom Industry. Should be Aware of QC Tools. Should be maintaining Dashboards. Preferred candidate profile Should be a Graduate. Should be Comfortable for Lucknow Location. Should be comfortable for 24*7 Shift Timing.

Job Overview: The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves analyzing call recordings, providing feedback to sales agents, and collaborating with management to enhance sales processes and outcomes. Key Responsibilities: Monitor and Evaluate Calls: Listen to and evaluate recorded sales calls to ensure adherence to company scripts, policies, and quality standards. Assess call quality based on customer engagement, sales pitch effectiveness, product knowledge, and overall professionalism. Provide Feedback: Provide constructive feedback to sales agents, highlighting strengths and areas for improvement. Conduct one-on-one coaching sessions with agents to improve sales techniques, customer interaction, and call outcomes. Reporting and Documentation: Document call evaluations and performance trends, tracking metrics such as call quality, conversion rates, and customer satisfaction. Create regular performance reports for sales team managers, highlighting areas for training or improvement. Compliance and Process Improvement Key skills & Qualification: Experience: Prior experience in a call center, sales, or quality assurance role preferred. Familiarity with sales processes and understanding of sales goals and KPls. Analytical Skills: Strong attention to detail, with the ability to identify trends, patterns, and areas for improvement in sales calls. Ability to analyze data and create actionable insights for sales teams. Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Problem-Solving: Strong problem-solving skills to identify root causes of performance issues and suggest improvements. Technical Proficiency: Familiarity with call monitoring software, CRM systems, and Microsoft Office Suite (Excel, Word, etc.)

1)Require skill: service desk domain- working location Pune., 24/7 shift, must have exp. to audit call or ticketing tools 2)Require skill: gaming console domain- working location : Hyd- 24/7 Shift, must have exp. to audit technical chats 3) Require skill: Windows domain – working location : Hyd- 24/7 shift, must have exp. to audit technical chats Overall exp. more than 2 years and 1 or 1.5 years in quality Have knowledge of QC tools, call calibration, types of feedbacks. call aditi@7795311459

As an experienced SMT (Surface Mount Technology) professional with a background in maintaining and optimizing SMT lines to ensure world-class process quality. Adept at troubleshooting, root cause analysis, and implementing corrective actions to minimize downtime and enhance productivity. You have: Bachelors engineering or Diploma with 3 plus years of experience in SMT, maintaining, troubleshooting on Fuji NXT pick-and-place machines. Expertise in SMT processes, with hands-on experience in problem-solving. Proficient in using basic quality tools to analyze and resolve process/equipment issues. Experience in managing and executing new product introductions and trials. It would be nice if you also have: Ability to analyze production data and use insights to drive continuous improvement. Familiar in leading projects and driving initiatives to improve operational efficiency Maximize the performance of SMT lines through regular preventive maintenance, calibration, and troubleshooting. Quickly identify and resolve issues to minimize machine downtime, ensuring high availability for production. Conduct in-depth analysis to identify process and equipment breakdowns, implementing corrective and preventive actions to prevent recurrence. Contribute to the smooth introduction of new products by supporting trials and ramp-up activities. Apply Kaizen/IOQ methodologies to streamline operations, reduce scrap, and improve overall productivity. Work closely with cross-functional teams to meet team KPIs and achieve company goals. Provide on-the-ground support to SMT lines to resolve any technical issues and improve machine uptime.

Roles and Responsibilities Monitor calls using 7QC tools to ensure adherence to quality standards. Conduct call audits to identify areas of improvement in customer service quality. Perform root cause analysis on issues identified during call monitoring and implement corrective actions. Develop and maintain documentation for quality control processes. Collaborate with team members to improve overall process efficiency and effectiveness.

Job Overview BU / FUNCTION DESCRIPTION Power Solution engineering team in D&D is responsible for development of innovative power interconnection solution products which are used in the hyperscale computer, AI, Datacenter, Cloud server, and other IT system, including connector and cable assembly. Role Objective: Manage the complete product development life cycle (starting from voice of customer, ideation, Design Conceptualization, Creation of product specifications, 3D design, Prototyping, Product testing, Product qualification, Project Execution & Sustenance till product end of life) Build a deep understanding of market and customer needs by fostering a connection between the business engineering teams and the customer engineering teams Work closely with customer/sales/PM in getting the right and clear VOC (voice of customer), make engineering evaluation/proposal to customer. Maintain a System level understanding of customer application and the cable design/concept necessary for providing a solution to the customers expectation. Follow LEANPD Project Process to support project team from PDE perspective to complete Project (NPI or Sustaining) on time, quality and budget. Drive the development and release of product, scale-up through stage-gate reviews, ensuring milestone commitments are maintained. Technical support to customer, sales, PM and plant team. Conduct necessary test, engineering analysis, trouble shooting and verification. Work with global manufacturing resources, procurement, and outside suppliers to meet all TE technical, quality, and cost objectives Introduce breakthrough technologies by partnering technically with our customers worldwide and with our TE Global competency centers to enhance business revenue & growth. Apply engineering best practice to reduce cost and sustain exiting products to meet customer s cost targets. Skills and Experiences: Bachelor degree (Mechanical) required and Master is preferred Knowledge about various phases of product realization and product development Knowledge of state-of-the-art design tools such as 3D Computer Aided Design (CAD), modelling, Geometric Dimension & Tolerancing (GD&T), electrical & electronic design and Simulation Basic knowledge in manufacturing process (machining, molding, stamping, plating, etc.) will be a plus. Basic knowledge in material (metal/plastic) properties will be a plus. Knowledge of power distribution system and connection components. Familiarity with power safety standards and agency approval of power connector/cable/cable assembly. Basic FEA simulation on mechanical, mold-flow, and Thermal. Familiarity with quality tools (FMEA, 6sigma, DOE, 8D ) will be a plus. CRITICAL EXPERIENCE 10+ years working experience as new product development related position and 5+ years of working experience on product developing of connector\cable\cable assembly. Connector, especially Power/Industrial/Auto connector design background will be a plus. Experience on power distribution inter/intra system is required. This position is highly technical and requires an individual who can work independently. Experience on product compliance certification (Product, Safety, Environment substance control) Experience in design for manufacturing and assembly (DFMA), design for cost (DFC), design for manufacturing (DFM) COMPETENCIES Application EngineeringAbility to understand customer requirements & offer engineering solutions Engineering management across cross functional teamsDeveloping technical roadmaps to align with market direction & communicating it across business units, management & customers to share applicable technology Working together with global team. Optimizing engineering & innovationDefining & managing IP strategy & constantly improving products through R&D Quick learning capabilityAcquire the necessary skill set, assuring succession & phase in the organization, procedure and culture. Quality controller Ability to assure quality for services, documents and prints. Good presentation skills with usage of PowerPoint Location

We re Hiring: Quality Engineer Solar & Power Electronics | EnerTech UPS Pvt. Ltd. Are you an experienced Quality Control professional with a strong background in Power Electronics, Solar Inverters, or UPS Systems ? Join EnerTech UPS Pvt. Ltd. , India s leading manufacturer of Solar, Power and Energy Storage Systems , and be a part of our journey toward sustainable innovation! Location: Pune Position: Quality Engineer- 04 Experience: 3 4 Years in Quality Department Qualification: BE Electrical / Electronics preferred (or any graduate with relevant experience) Languages: Fluent in English & Hindi/Local Language Age Group: 25 35 Years | Gender: Male Salary: As per Industry Standards (Based on Experience & Skillset) Key Responsibilities: Monitor and analyze quality performance metrics across the production line. Inspect and test materials, processes, and products to meet quality standards. Collaborate with operations teams to improve manufacturing processes and quality control systems . Ensure adherence to safety and compliance standards . Investigate production issues and drive corrective and preventive actions . Review specifications, codes, and quality documentation. Skills & Competencies: Core Competencies: Work Ethics & Values | Teamwork | Customer Focus | Excellence Orientation Professional Skills: Analytical Thinking | Attention to Detail | Problem Solving | Business Insight | Communication Technical Knowledge: Application of Quality Tools | Understanding of Policies & Procedures | Power Electronics Interested candidates can apply at: #QualityEngineer #SolarIndustryJobs #PowerElectronicsJobs #UPSSystems #SolarHybridInverter #JobsInPune #ElectronicsEngineeringJobs #SolarManufacturing #QualityControlJobs #EnerTechCareers #EnergyStorageSolutions #IGBTUPSJobs Job Category: R&D Engineer Job Type: Full Time Job Location: Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

Position SummaryThe Mortgage underwriting associate evaluate and determine the eligibility of loan applications of residential mortgage (1-4 family) loans. Mortgage underwriting associate role includes but not limited to analyzing and verifying loan applications, review of all 4 C s, evaluating risks, and making loan eligibility decisions. The incumbent ensures the accurate, efficient, and timely flow of information/documentation for offering quality and efficient services. Responsibilities: Knowledge of mortgage underwriting and Agency automated underwriting systems Demonstrate a full understanding of agency guidelines as well as posted Lender internal guidelines Review all mortgage applications and documentation for accuracy and completeness Review and be able to complete a full analysis of all types of income (Self/Rental/Wage/etc), Assets, Liabilities, Credit and Collateral. Analyze credit, income, and assets on a loan-by-loan basis to properly assess individual risk, and promptly provide underwriting decisions to Mortgage Originators Review property documentation including title commitments, sales contracts, insurance, and flood determinations Maintain a well-developed knowledge of loan product guidelines and industry regulations, including assisting in the prevention, detection, and resolution of mortgage fraud Review and analyze appraisals for value and compliance with industry requirements Demonstrate the ability to independently make sound decisions based on the creditworthiness of the applicants based on established underwriting guidelines, policies, procedures, knowledge, and experience Provide exceptional customer care (both internal and external) in a manner that satisfies the individual needs of each customer and builds loyalty to the client Maintain confidentiality of all customer and employee information Respond positively to feedback and redirection Fully utilize systems, tools, training, and resources provided to maximize potential Assist other departments as needed Meeting daily production. Meeting the daily SLA requirement Knowledge/Skills/Abilities: Experienced mortgage professional with 2-3 years with mortgage underwriting. Has a complete understanding of Conventional, FHA and VA underwriting guidelines. Has working knowledge of real estate lending criteria and federal, state, and agency compliance Can multi-task and manage time efficiently Has strong organizational skills, attention to detail, and basic Microsoft Office skills Good analytical and problem-solving skills. Strong organization and verbal and written communications skills. Highly adaptive and open to changes as the organization grows and its needs evolve.Hand on experience in Quality Tools such as RCA, Pareto Analysis etc

Roles and Responsibilities Conduct quality audits, call calibrations, and root cause analysis to ensure adherence to quality standards. Analyze calls using tools like 7QC, Pareto analysis, TNI, and Six Sigma Quality principles. Provide feedback on call quality and suggest improvements through QC tools like Call Audit and Call Monitoring. Collaborate with team members to implement quality improvement initiatives and maintain high levels of customer satisfaction. Perform voice processing tasks such as BPO processes and Domestic BPO services. Desired Candidate Profile Strong knowledge of Gujarati/Marathi language skills are required for this position. Proficiency in using QC tools like 7QC Tools, Pareto Analysis, TNI etc. . You can also share your resume on this mail id lovisha.ahluwalia@teleperformancedibs.com

Send resume: Raveena@wissenpro.com Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Send resume: Raveena@wissenpro.com Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

1. Knowledge of Quality Systems - TS 16949 2. Technical Skills - Measuring Instruments 3. Handle the Quality inspector& quality check through patrolling 4. Fulfil the quality requirement by making cluster of machines

job Description Quality Analyst Skills: Banking process ( international Banking Experience) AML, KYC, Role Description :- This is a full-time on-site role for a Quality Analyst AML KYC located in Chennai. The Quality Analyst will be responsible for quality control and assurance in Anti-Money Laundering (AML) and Know Your Customer (KYC) processes. Day-to-day tasks include monitoring, evaluating, and improving quality management systems, conducting analytical assessments, and ensuring compliance with regulatory standards. The role requires routine communication and reporting to maintain high-quality standards. Qualifications: - Proficient in Quality Control, Quality Assurance, and Quality Management Strong Analytical Skills for evaluating and improving processes Excellent Communication skills for effective reporting and coordination Experience in AML and KYC processes is highly desirable Ability to work on-site in Chennai Bachelor's degree in a related field is preferred Role: Call Quality AnalystIndustry Type: BPM / BPODepartment: Quality AssuranceEmployment Type: Full Time, PermanentRole Category: Business Process Quality Please share the Resume to ramya.ramya1@teleperformancedibs.com Ph No : 8050980644 best Regards Ramya V

Implement and oversee quality control systems for cutting-edge defence products. Inspect and test components, materials, and finished products for compliance. Conduct root cause analysis and drive continuous improvement initiatives. Collaborate with design and manufacturing teams to ensure quality standards. Liaise with suppliers to maintain and enhance product quality. What we're Looking For Mechanical Engineering degree with 3+ years of experience in quality assurance/control. Meticulous attention to detail to ensure flawless execution and compliance. Proficiency in interpreting engineering drawings, blueprints, and technical specifications. Knowledge of quality tools like FMEA, SPC, and ISO standards. Analytical mindset with strong problem-solving skills.

Quality Analyst Hiring - Bangalore Min 1 yr exp as a QA Should have excellent oral and written communication Should be well aware of quality tool call audit feedback call monitoring 7QC Tools, RCA, 5WHY's Karishma.imaginators@gmail.com Required Candidate profile CTC will vary upon last CTC - Max hike upto 30% depending upon interview process

-Leading the Line Side Reviews on the Product Lines across all segments. -Enforcing the best practices line stringent 4M Controls on the lines. -New development parts inspection and tool releases, Uploading Inspection reports in SAP. -Gauges planning, Creating PR in SAP. -In process inspection, Process Releases. -Performing Process Audits to capture the deviations of the controls as per control plans. -Ensure that all the past troubles are addressed and linked with FMEA and the related controls are adhered to on the shop floor. -Ensure that the issues observed are addressed in SFM Meetings and followed-up till closures. -Ensure timely performance of the Product / Process Audits by the respective auditors. -Maintaining the Master Action Plan Summary of the Issues related to the customer (OEM and Tier 1) audits / and ensure timely closures of the issues. In addition to the duties listed above, the position holder must carry out tasks assigned by his/her superior that are essentially related to his/her duties. Your Qualifications Diploma / BE with minimum 8-10 years of experience in a company of repute in Processes like Plastic Injection molding / machining / Assembly lines. -Experience in dealing with customers. -Ability to interact with customers, understand the specific requirements. -Expertise in part inspections, Usage of measurement instruments and gauge planning -Enforce the improvement actions & follow ups. -Hands on experience in managing 4M Changes on the lines and related documentation. -Experience with probelm solving techniques -Well versed with the practice of process & product audits within plant. -Should be conversant with 8D Methodology, reviews, Quality Tools etc. -Should have experience with MS Office applications, SAP tools in QM. -Aptitude & ability to train plant level personnel & have good interpersonal management skills. As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves. Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application. www.schaeffler.com/careers

Quality Control&Assurance. Process&product audits. Defect preventing&root cause analysis. Supplier&incoming quality. Testing&validation. Documentation&compliance. Team leadership&training. Customer&stakeholders coordination Customer rejection rate Required Candidate profile Proficiency inGD&Twelding standards(AWS,ISO3834)metallurgy Hands onexperience withCMM,opticalcomparators&surface roughness testers FamiliaritywithAutoCAD/Solidwork fordrawing reviews Defect rate(PPM)

Role & responsibilities Quality Auditor: Experience / Knowledge of Credit Card or BFSI products is necessary Experience of at least two years in training in the field of soft skills and communications. Key responsibilities of a call center Quality Auditor: Call Monitoring: Regularly listen to recorded customer calls to assess agent performance against established quality standards, including communication skills, product knowledge, issue resolution, and compliance with company policies. Performance Evaluation: Use standardized scoring systems to evaluate agent performance based on key metrics like customer satisfaction, sales conversion rates, adherence to scripting, and handling of difficult situations. Feedback and Coaching: Provide detailed feedback to agents, highlighting areas of strength and areas for improvement, through individual coaching sessions or team training programs. Trend Analysis: Analyze call data to identify patterns and trends in agent performance, including common customer issues, areas where training may be needed, and potential systemic problems. Quality Standard Development: Contribute to the development and maintenance of quality standards and performance metrics aligned with company goals and customer expectations. Calibration Sessions: Participate in regular call calibration sessions with other quality auditors to ensure consistent evaluation criteria and standards are applied across the team. Reporting and Data Analysis: Generate reports on call quality metrics, identify areas for improvement, and present findings to management to inform decision-making. Compliance Monitoring: Ensure agents are adhering to regulatory requirements and company policies regarding customer interactions. Required Skills for a Call Center Quality Auditor: Strong Listening Skills: Ability to actively listen to customer interactions and accurately assess agent performance based on conversation details. Analytical Skills: Analyze data and identify patterns to pinpoint areas for improvement and develop targeted training solutions. Communication Skills: Effectively communicate feedback to agents, both verbally and in written form, with constructive criticism and clear expectations. Customer Service Knowledge: Understanding of customer service best practices and the ability to identify areas where customer experience can be enhanced. Technical Proficiency: Familiarity with call recording systems, quality monitoring software, and CRM platforms.

Responsible for resolution of POS Requests and Queries within the defined SLAs and Quality Benchmarks End to end service request processing and communication within defined SLAs. Ensure adherence to documented processes, procedures and controls Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure customer query and service requests are resolved. Ensure follow up with Branches / Agents to ensure end to end resolution on the cases Adhering to defined TAT for processing customer request. Coordinating between Max Life and Business Partner on WIP handling and closures monitoring. Ensure achieving targets on high ageing cases. Ensure team support as and when required Measure of Success Customer satisfaction scores. TAT of Customer/Agent query resolution as per defined SLA. Meeting productivity benchmarks. Target on high ageing to be met. Accuracy standards Desired qualifications and experience Should be a graduate, preferably with a professional qualification. Knowledge of Life Insurance products preferred. Must have a minimum of one years experience in customer service / operations. FOR LATERAL MOVEMENT, Candidates who have a performance rating of G2M2 & have completed 12 months in the current role Candidates who have a performance rating of G3M3 & have completed 18 months in the current role Knowledge and skills required Experience of working in operations and customer service preferably in Banking, Telecom or Financial service companies Exposure to quality tools and processes Good communication skills Strong Customer Focus Strong adaptability and Problem solving skills

MAJOR RESPONSIBILITES: Lead Quality Improvement Projects Problem Solving and Root Cause Analysis Safe Launch and New Product Introduction (NPI) Training and Development Digital Quality Management Standardization and Continuous Improvement Reporting and Communication KEY COMPITENCES: Lead and manage Quality Improvement Projects across new and existing product lines. Drive Safe Launch and New Product Introduction (NPI) quality planning activities. Implement Lessons Learned and Risk Mitigation strategies through PFMEA, Control Plans, and Process Audits. Coordinate cross-functional teams (Engineering, Production, SCM, etc. ) for effective project execution. Support QMS compliance and continuous improvement aligned with IATF 16949, ISO 9001, and customer standards. Act as a Quality representative in cross-plant or intercompany projects. Monitor KPIs for quality projects and present reports to leadership and customers. Provide training and support to the shop floor and cross-functional teams on quality tools and standards

Job Role - Quality Analyst ****Salary upto 6.5LPA**** Required Candidate profile - Minimum 1 year experience as Quality Analyst in International BPO - Should have knowledge about 7QC Tools. For More info call or Whatsapp @ 8723051470 / 8453399504 / 9387861694 / 6002281943