Posted:1 week ago|
Platform:
Work from Office
Full Time
Send resume: Swathi@wissenpro.com Call: 8008582617 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.
Wissenpro It Solutions
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Information Technology and Services
200+ Employees
36 Jobs
Key People
Hyderabad, Bengaluru, Mumbai (All Areas)
4.0 - 8.0 Lacs P.A.
Hyderabad
4.0 - 8.0 Lacs P.A.
Mumbai Metropolitan Region
Salary: Not disclosed
Jaipur, Rajasthan, India
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Hyderabad, Bengaluru, Delhi / NCR
Experience: Not specified
3.25 - 8.25 Lacs P.A.
12.0 - 17.0 Lacs P.A.
9.0 - 10.0 Lacs P.A.
Bengaluru
3.0 - 7.0 Lacs P.A.
4.0 - 5.0 Lacs P.A.
Delhi / NCR, Punjab, Uttar Pardesh
7.0 - 10.0 Lacs P.A.
