Email your resume to: Swathi@wissenpro.com Key Qualifications: Extensive experience in quality management Graduate-level education Proficiency in creating and utilizing advanced Excel dashboards and 7 QC tools Strong analytical, communication, and presentation skills Hands-on expertise in Google Suite and MIS/reporting Proven track record in leading support teams, driving analysis, and proposing process enhancements Strategic project management encompassing planning, coordination, estimation, reporting, and execution Collaborative approach in integrating with diverse teams and stakeholders for project success Expertise in identifying efficiency initiatives, workflow improvements, and strategic enhancements Proficient in preparing executive-level presentations and detailed project requirement documents

Send your updated resume to Khushi@wissenpro.com Looking for a role in WFM Capacity Planning & Scheduling? Apply now and be part of our expert team! Role: Workforce Management (WFM) & Capacity Planning & Scheduling Professionals Working Days: 5 days/week Shifts: 24/7 or Rotational (Mostly Morning) Transport: One-way cab (role-dependent) Job Summary: We are seeking experienced professionals in Workforce Management (WFM), Real-Time Analytics (RTA), Forecasting, Capacity Planning, and Dialer Operations to join our team. Candidates will be responsible for scheduling, monitoring, forecasting, and optimizing workforce operations across various platforms like Avaya, Genesys, Cisco, Aspect, Verint, IEX , and data analytics tools like Python and R-Studio . Key Responsibilities: Real-Time & Intraday Management: Monitor and manage workforce operations to ensure optimal staffing levels and adherence to SLAs. Capacity Planning & Forecasting: Analyze historical data to forecast call volume, workforce needs, and business demands. Scheduling & Optimization: Create and manage agent schedules using WFM tools like IEX, Verint, Aspect, or Genesys Dialer . Performance Analysis: Generate reports, track KPIs, and provide insights to improve operational efficiency. Data Analytics & Automation: Utilize Python, R-Studio, and Advanced Excel to build forecasting models and automation. Process Improvement: Identify and implement strategies to enhance workforce planning and real-time monitoring. Key Skills & Qualifications: Experience: 1-4+ years in WFM, RTA, Forecasting, or Dialer Operations Technical Skills: CMS Avaya, Genesys, Cisco, Aspect, Verint, IEX, Advanced Excel Data Analytics: Forecasting techniques, R-Studio, Python (for data modeling) Workforce Planning: Scheduling, capacity planning, real-time tracking Problem-Solving: Strong analytical and decision-making skills Communication: Ability to work with multiple stakeholders and cross-functional teams Why Join Us? Competitive Salary Packages Growth Opportunities in Workforce Management & Analytics Exposure to Cutting-Edge WFM & Analytics Tools A Collaborative & Dynamic Work Environment

Email your resumes to Raveena@wissenpro.com Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

Email your resume to: Raveena@wissenpro.com Apply now! Role & key Responsibilities Meet and exceed Client Metrics: External & Internal Training Metrics to be consistently Green Take complete responsibility of performance on the Training and SLA/KPI metrics Drive/identify improvement areas in assigned area/project especially 0- 90 days performance Collaborate with operations, and other stake holders for the delivery as per SOW Develop Controls to minimize external and internal escalations Overall implementation, planning and improvement of the Transactional Quality Framework Set up, improve, drive and streamline TNI, Refresher & other internal processes related to Training Responsible for leading, motivating and supervising the team of Trainers assigned As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results To identify root causes of variances in metrics (if any) To propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the process Collect Data and perform analysis and RCA on metrics and publish reports accordingly Create and maintain Knowledge base and up skilling of resources with change in the process Focus on identification and highlight any/all compliance defects and recommend training or action plan Own compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources Key skills and knowledge: Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills Should be willing to work in shifts along with the team in customer business time Should be a good team player with willingness to learn and drive to achieve Practice and focused on Metrics

Email your resume to: Swathi@wissenpro.com Key Qualifications: Extensive experience in quality management Graduate-level education Proficiency in creating and utilizing advanced Excel dashboards and 7 QC tools Strong analytical, communication, and presentation skills Hands-on expertise in Google Suite and MIS/reporting Proven track record in leading support teams, driving analysis, and proposing process enhancements Strategic project management encompassing planning, coordination, estimation, reporting, and execution Collaborative approach in integrating with diverse teams and stakeholders for project success Expertise in identifying efficiency initiatives, workflow improvements, and strategic enhancements Proficient in preparing executive-level presentations and detailed project requirement documents

Email your resume to: Raveena@wissenpro.com or Khushi@wissenpro.com Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scores. Conduct regular team meetings, coaching sessions, and performance reviews. Collaborate with operations and HR to address performance and behavioral issues. Prepare and analyze reports on operational performance and present insights to management. Key Skills: Strong command over operational metrics like Attrition, Shrinkage, AHT, CSAT, and Productivity . Leadership and people management skills. Excellent communication and conflict resolution abilities. Experience with CRM/ticketing tools and reporting systems.

Email your resumes: Khushi : | Khushi@wissenpro.com Raveena : Raveena@wissenpro.com Apply now! Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scores. Conduct regular team meetings, coaching sessions, and performance reviews. Collaborate with operations and HR to address performance and behavioral issues. Prepare and analyze reports on operational performance and present insights to management. Key Skills: Strong command over operational metrics like Attrition, Shrinkage, AHT, CSAT, and Productivity . Leadership and people management skills. Excellent communication and conflict resolution abilities. Experience with CRM/ticketing tools and reporting systems.

Email your resume to: Swathi@wissenpro.com Job Description Communication Trainer Roles Locations: Bangalore, Roles Available: Communication Trainer Senior Process Trainer Key Requirements: Experience: 2+ years (1+ year as a Trainer) Industry: International / Domestic Voice / Chat / Email Process Skills: Excellent communication skills, voice & accent training, process training Work Schedule: 24/7 shifts Joining: Immediate to 30 days notice period Additional Benefits: One-way cab facility (for applicable locations)

Email your resume to: Swathi@wissenpro.com We're Hiring: Operations Managers - Voice & Chat, Content Review & International Sales (Multiple roles). Join our dynamic team as an Operations Manager for Content Review and International Sales . We are looking for skilled leaders to manage and optimize key operational processes, ensuring efficiency, quality, and growth across both content moderation and international sales functions. Role & Key Responsibilities: Oversee & Manage Daily Operations : Lead content review and international sales operations, ensuring optimal performance, quality, and compliance across both areas. Optimize Processes : Implement strategies to streamline workflows, improve efficiency, and enhance resource utilization for both content review and sales teams. Team Leadership : Supervise, mentor, and support cross-functional teams in content review and international sales to drive performance and exceed goals. Performance Monitoring & Analysis : Track operational metrics, identify areas for improvement, and implement data-driven solutions to boost productivity in both departments. Collaboration : Work closely with internal teams, including sales, content, and compliance, to align operational goals with organizational objectives and deliver exceptional service. Compliance & Risk Management : Ensure adherence to regulatory requirements and internal policies in both content moderation and sales operations to mitigate risks. Training & Development : Conduct regular training sessions to enhance team skills, knowledge, and operational proficiency in both areas. Key Skills & Qualifications: Bachelors Degree in Business, Finance, or a related field (MBA is a plus). Proven Experience in content review, operations management, or international sales operations (1+ year). Leadership & Communication : Strong leadership skills with the ability to motivate and guide teams effectively. Analytical Mindset : Ability to use data to make informed decisions and improve operational performance. Tech-Savvy : Proficiency with content moderation tools, CRM systems, and emerging technologies in both fields. Multitasking & Prioritization : Ability to handle multiple priorities across content and sales operations

WhatsApp / Call / Email your resumes: Khushi : 8712650628 | Khushi@wissenpro.com We are hiring freshers for the role of Content Review/Moderation Specialist . The ideal candidate must be proficient in Spanish (advanced-level certification required) and passionate about maintaining content quality and platform safety. Responsibilities: Review and moderate user-generated content based on platform policies. Ensure accuracy and consistency in content decisions. Collaborate on escalations and follow review guidelines. Qualifications: 01 year of experience (freshers encouraged to apply). Certified in advanced Spanish language . Strong analytical skills and attention to detail. Immediate joiners preferred.

Send resume to: Khushi@wissenpro.com Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scores. Conduct regular team meetings, coaching sessions, and performance reviews. Collaborate with operations and HR to address performance and behavioral issues. Prepare and analyze reports on operational performance and present insights to management. Key Skills: Strong command over operational metrics like Attrition, Shrinkage, AHT, CSAT, and Productivity . Leadership and people management skills. Excellent communication and conflict resolution abilities. Experience with CRM/ticketing tools and reporting systems.

Call us at the numbers below: Raveena: 703246318 Khushi: 87126 50628 Nisha: 91001 88894 Swathi: 8008582617 Non Voice Process Executive Experience: 3 to 5 Years Shifts: Night Shifts | 5 Days a Week Location: Multiple Locations Perks: 2-Way Cab | Incentives | Career Growth About the Role: We're looking for detail-oriented and analytical professionals to join our growing Content Moderation & Fraud Analyst team in a Non-Voice capacity. In this role, you'll be responsible for reviewing, analyzing, and taking action on content and user activity to ensure platform safety and compliance. Youll work behind the scenes to uphold community standards and prevent fraudulent activity, all while maintaining a high level of accuracy and discretion. Key Responsibilities: Review and moderate user-generated content to ensure adherence to platform guidelines Investigate and identify potentially fraudulent activity and escalate when necessary Collaborate with internal teams to maintain platform integrity and compliance Maintain accurate documentation of actions taken and findings Work effectively across rotational 24/7 shifts to ensure constant coverage What We're Looking For: Strong written communication and analytical skills High attention to detail and critical thinking abilities Willingness to work in rotational night shifts A proactive mindset with a focus on quality and compliance What You Get: Competitive salary with performance-based incentives Safe and reliable 2-way cab facility Learning & growth opportunities Friendly and supportive team environment

Send resume to: Swathi@wissenpro.com We're Hiring: Operations Managers Voice & Chat (Contact Center) Lead and optimize customer support operations across voice and chat in a fast-paced BPO environment. Key Responsibilities: Manage day-to-day contact center operations. Drive service levels, quality, and team productivity. Monitor KPIs and ensure process compliance. Coach teams to meet and exceed performance targets. Collaborate across departments for smooth operations. Qualifications: Graduate (MBA preferred). 1+ year in contact center operations leadership. Strong team management, analytical, and communication skills. Familiar with CRM tools and call center tech.

Resume? Email Raveena@wissenpro.com for a quick reply Key Responsibilities: Support solution development for proactive and reactive legal service deals in areas such as: Contract management Data privacy Litigation support Regulatory compliance Legal operations Corporate secretarial services Serve as a domain expert during RFX processes: Analyze client requirements Design legal solutions Collaborate with pre-sales on pricing and commercial models Contribute to proposal and RFP responses by: Drafting solution approaches and process workflows Defining implementation plans Highlighting differentiators and commercial justifications

Resume? Email Raveena@wissenpro.com for a quick reply Key Responsibilities: Support solution development for proactive and reactive legal service deals in areas such as: Contract management Data privacy Litigation support Regulatory compliance Legal operations Corporate secretarial services Serve as a domain expert during RFX processes: Analyze client requirements Design legal solutions Collaborate with pre-sales on pricing and commercial models Contribute to proposal and RFP responses by: Drafting solution approaches and process workflows Defining implementation plans Highlighting differentiators and commercial justifications

Send resume: Raveena@wissenpro.com Call: 70320 46318 Role & key Responsibilities Meet and exceed Client Metrics: External & Internal Training Metrics to be consistently Green Take complete responsibility of performance on the Training and SLA/KPI metrics Drive/identify improvement areas in assigned area/project especially 0- 90 days performance Collaborate with operations, and other stake holders for the delivery as per SOW Develop Controls to minimize external and internal escalations Overall implementation, planning and improvement of the Transactional Quality Framework Set up, improve, drive and streamline TNI, Refresher & other internal processes related to Training Responsible for leading, motivating and supervising the team of Trainers assigned As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results To identify root causes of variances in metrics (if any) To propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the process Collect Data and perform analysis and RCA on metrics and publish reports accordingly Create and maintain Knowledge base and up skilling of resources with change in the process Focus on identification and highlight any/all compliance defects and recommend training or action plan Own compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources Key skills and knowledge: Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills Should be willing to work in shifts along with the team in customer business time Should be a good team player with willingness to learn and drive to achieve Practice and focused on Metrics

Send resume: Swathi@wissenpro.com Call: 80085 82617 Job Description Communication Trainer Roles Locations: Bangalore, Roles Available: Communication Trainer Senior Process Trainer Key Requirements: Experience: 2+ years (1+ year as a Trainer) Industry: International / Domestic Voice / Chat / Email Process Skills: Excellent communication skills, voice & accent training, process training Work Schedule: 24/7 shifts Joining: Immediate to 30 days notice period Additional Benefits: One-way cab facility (for applicable locations)

Send resume: Raveena@wissenpro.com Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

Send resume: Khushi@wissenpro.com Call: 87126 50628 We're Hiring: Operations Managers Voice & Chat (Contact Center) Lead and optimize customer support operations across voice and chat in a fast-paced BPO environment. Key Responsibilities: Manage day-to-day contact center operations. Drive service levels, quality, and team productivity. Monitor KPIs and ensure process compliance. Coach teams to meet and exceed performance targets. Collaborate across departments for smooth operations. Qualifications: Graduate (MBA preferred). 1+ year in contact center operations leadership. Strong team management, analytical, and communication skills. Familiar with CRM tools and call center tech.

Send resume: Raveena@wissenpro.com Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.