Quality Manager/Domestic Banking Process

Leading BPO in Chennai Hiring for Quality & Training Manager Must be a Manager Quality or Tenured Deputy Manager On papers in a BPO Experience in Domestic Banking Process is Mandatory Over All Experience 8+ Years 6 Days Working Looking for Local Candidates Only Mode of Interview- Virtual Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role and Key Responsibilities:  Drive continuous improvement for Transaction Quality and Delivery  Manage Call Quality & Client related KPI’s.  Evaluating the effectiveness of TQ interventions  Strengthening Quality Management Processes / framework to improve quality delivery.  Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations  Generate and implement out of the box ideas and Process improvement initiatives in the process.  Drive Process control & Compliance in addition to managing the Audit requirements  Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires  Provide quality floor support, feedback, refresher  Support the Quality and Compliance teams to perform various audits and follow-ups based on observations highlighted.  Run FMEA and compliance audits and health check of the account Key skills & knowledge:  People Management skills  Ability to drive initiatives to closure  Ability to deal with all levels of employees.  Ability to provide leadership, direction and motivation to build high performing teams  Excellent Communication skills  Data Handling / data interpretation skills  Should understand Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively  High level of maturity to handle people including but not limited to client, stakeholders, peers etc.  Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure.  Detail oriented with Strong organizational and Presentation skills  Trained /Certified in Green Belt Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less