1584 Quality Audit Jobs - Page 4

Lead QA deployment in all processes and business units as per plan Lead a team of QA’s/Sr. QA’s QTL, AM and monitor key metrics and SLA’s) Analyze NPS data QA audits activities (SOPS/VSM/FMEA/Quality Frame work etc.) Required Candidate profile Graduate with 10-15 years of relevant exp Should be working as Quality Manager on papers for international voice process Excellent communication skills flexible with US shifts Prefer immediate joiners

Job Specification: Educational Qualification: MBA/MHA Experience Required: 5-8 years HOSPITAL EXPERIENCE PREFFERED IMMEDIATE JOINERS REQUIRED If Interested WhatsApp Your Resumes to -6281426579

Responsibilities: •Conduct daily transaction audits and track performance compliance • Deliver feedback and remedial coaching to analysts and trainees • Support new hires during OJT and identify process improvement areas • Collaborate with Ops and TLs on SLAs and service quality enhancement • Prepare QA reports and present findings during stakeholder reviews Night Shift - Work from Office

Responsibility : • Ensure quality audits, CSAT targets, and feedback coverage are consistently met across accounts • Lead quality improvement plans, calibration sessions, and publish dashboards to track performance • Drive Six Sigma/Lean initiatives and certify QA teams in relevant methodologies • Collaborate with stakeholders, support client visits, and communicate quality framework effectively • Generate periodic reports, manage escalations, and coach QA team using analytical tools (Excel, PowerPoint) Good to Have Hiring Skills: • ITIL Foundation knowledge • Green/Yellow Belt certification • Dashboard publishing • Calibration & ATA methods

Role & responsibilities 1. 100% compliance on submission of data to NABH as per specified frequency. 2. Adherence to terms & conditions of NABH accreditation so that the unit has continued accreditation. 3. Submission of quarterly data as per timelines on NABH portal. 4. Renewal of accreditation should happen before expiry of existing accreditation. 5. Submission of proper RCA & CAPA of all deficiencies of external audit within the timelines as communicated by the external authority. (complete within 60 days of the audit). 6. Coordination with Unit head & Operations manager for QIP which can have direct financial impact. 7. Timely updation of validated quality indicators data in Q-Mapan by 3rd of every month. 8. Completion and updating of all documentation as per current and latest guidelines by December 2024. 9. 100% Compliance to Documentation tracker. 10. Adhere to the Committee and Mock drill calendar by facilitating and obtaining new licenses/ timely renewal of existing licenses (as applicable). 11. To ensure Narcotics, MTP, PNDT and other statutory audits conducted are as per schedule. 12. Ensure timely updation of complies and the unit tasks are maintained at zero. Preferred candidate profile 1. Should have done Post Graduate with MBA in Healthcare Management. 2. Should have minimum of 2 years in Quality with Hospital which is NABH Accredited.

Roles and Responsibilities : Conduct phone call assessments for language, product and process for the sales agents. Conduct one on one and documented feedback sessions with the sales agents. Create action plans for sales agents based on the assessments. Conduct training classes on the process to ensure sales agents follow the company requirements while on a call. Prior experience in conducting RCAs for customer escalations. Coordinate and conduct meetings with the Quality team Conduct training for the Quality team to ensure the team is on the same page. Conduct calibrations for the Quality team to ensure minimal variation in Quality scores Projects handled as part of the Quality Team Process Work flow and Quality Check Manual Charted out the workflow to define each step of the process and created quality checks to ensure accurate documentation of the sales agents. Call Scripts Created call scripts for sales agents based on the best practise methods to ensure the information provided to the customers are accurate and per the company standards. Quality Form Design Created the quality form to capture the assessments of the Quality analysts. Customer Satisfaction Improvement Increased RCAs on DSAT rated services to narrow down the areas that required improvement from the sales agents. Insights shared with the training teams to ensure all agents are aware and updated on the requirements to avoid unhappy customers.. Interdepartmental Calibrations Coordinate and schedule product and process calibrations with the Sales and Quality Teams. Calibration reports were used to ensure all teams were on equal understanding about the product and the process. Why is this a great opportunity for the right candidate : Experienced founding team Great set of peers to work with Right to win - The founding team knows the business & its secrets inside out. We are starting with a significant head start and a precise plan of action Barriers to entry - This is a specialized play with natural barriers to entry, allowing for significant value creation for all equity holders Backed by marquee global investors Exposure to all aspects of company building - exposure to investors, fund-raising, decision making, building the team & culture All of the above perks of joining a high potential company very early, along with a competitive market salary

Role and Responsibilities Develop, implement, and maintain Quality Management Systems (QMS) in compliance with ISO 9001:2015 & ISO 45001:2018. Conduct internal audits, supplier audits, and external audits to ensure adherence to quality standards. Lead the inspection and testing of raw materials, in-process production, and final products. Oversee Non-Conformance Reports (NCRs) and drive corrective and preventive actions (CAPA). Develop and implement Standard Operating Procedures (SOPs) and Work Instructions. Collaborate with production and design teams to resolve quality issues and optimize processes. Train and mentor the Quality Control (QC) and Quality Assurance (QA) team. Maintain records of quality inspections, test reports, and compliance documents. Ensure customer specifications and regulatory requirements are met. Address customer complaints and lead root cause analysis for defect reduction Preferred candidate profile : Bachelors/Masters degree in Mechanical Engineering, Production Engineering, or a related field. 7+ years of experience in quality control/assurance in heavy fabrication, sheet metal, or container manufacturing. In-depth knowledge of ISO 9001:2015, ISO 45001:2018, welding standards, and industrial safety regulations. Experience in Non-Destructive Testing (NDT), material testing, and welding inspections. Proficiency in quality tools like 8D, 5S, Six Sigma, Root Cause Analysis (RCA), and Failure Mode and Effects Analysis (FMEA). Strong leadership, analytical, and problem-solving skills. Excellent communication skills and ability to coordinate with cross-functional teams.

HVAC Quality Officer ensures that heating, ventilation, and air conditioning systems are installed and functioning correctly according.They conduct inspections, verify system performance, and maintain detailed documentation.

Diploma/B.E./B.Tech in Polymer/ Mechanical Engineering 8–12 years in QC, technical marketing, or product development (PVC/plastic/piping) Strong in IS standards, communication, and analysis Willing to travel extensively CTC 10-12lpa Location Kolkata

Role & responsibilities * Creating and maintaining quality control processes, policies, and standards. * Tracking and analyzing quality control data to identify trends, root causes, and areas for improvement. * Supervising and mentoring quality control personnel, providing guidance and support. Working with various teams, departments, and stakeholders to align quality control efforts with business objectives. * Identifying opportunities to enhance product quality and production efficiency. * Maintaining accurate and up-to-date quality control documentation. Preferred candidate profile 10-15 years of experience in the valves/fittings industry, preferably with ADNOC, ARAMCO, KOC, etc.

We are urgently hiring a Quality Analyst for US Voice Process . This role focuses on auditing customer interactions, Call auditing and monitoring, coaching agents for service improvement, and ensuring compliance with quality and customer service standards. The candidate must have a strong background in international voice processes with proven quality evaluation expertise. Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one sessions. Partner with Team Leaders and Trainers to drive performance improvements and close skill gaps. Process Improvement & Compliance Identify trends, agent errors, and operational gaps based on audits. Recommend process and policy changes to enhance customer satisfaction and compliance. Ensure compliance with internal quality standards and regulatory requirements (e.g., HIPAA where applicable). Reporting & Analytics Maintain and share detailed quality audit reports, highlighting strengths, improvement areas, and action plans. Analyze quality scores, CSAT/NPS trends, and drive continuous improvement initiatives. Calibration Participate in regular calibration sessions with QA, Operations, and Client teams to ensure scoring consistency and alignment. Job Requirements: Education: Bachelor's Degree (Mandatory) Experience: Minimum 4+ years of total experience in an International Voice Process (US, UK, Australian, Canadian, or ANZ markets). Minimum 1+ year of experience specifically as a Quality Analyst/Auditor in an Inbound or outbound Voice Process . Skills: Excellent command over English (spoken and written). Strong knowledge of quality monitoring tools, call auditing frameworks, and contact center KPIs (AHT, CSAT, NPS, FCR, Quality Scores). Proficient with CRM systems, QA software, and reporting tools. High attention to detail, analytical thinking, and problem-solving skills. Ability to deliver constructive feedback and influence agent performance positively. Additional Requirements: Flexibility to work in rotational night shifts (Mandatory). Immediate joiners preferred. Strong understanding of customer service, compliance protocols, and quality standards. Interested Candidates can share your updated Cv to : anitha.c@sagilityhealth.com

As a Quality Audit Specialist in Operations Control, your primary responsibility will involve conducting regular and ongoing controls testing on regulatory topics within the Operations department. You will be tasked with following up on remediation actions to ensure compliance with relevant regulations. Another key aspect of your role will be to review the collection and reporting of key risk indicators to identify any potential areas of concern or improvement. You will also be responsible for executing Control Assessments, which involve testing the design and operating effectiveness of the Bank's first-line Key Controls. In some cases, you may also be required to act as the designated lead tester or reviewer for control testing engagements. Your contribution to the articulation of results, conclusions, and memos from control testing activities will be crucial. You will need to effectively communicate these findings to key stakeholders within the organization. Furthermore, you will play a role in supporting a high-performance environment by fostering inclusivity, assisting and elevating your peers, and taking ownership of your individual developmental goals. If you are looking to be part of a dynamic team in a challenging environment, this position in Bangalore, IN, could be the next step in your career.,

Seeking a Sourcing Manager to identify, evaluate & onboard global vendors, negotiate prices, optimize costs, manage supplier relationships, ensure quality compliance, coordinate & monitor procurement KPIs to support manufacturing operations. Required Candidate profile Sourcing professional with 6-10 years of experience in supplier management, cost reduction, negotiations, and manufacturing processes. Skilled in ERP, supply chain, and cross-functional collaboration.

1. Looking for Graduate Engineer with 6-8 years of experience in QA department of an engineering or FMCG company. 2. Shall be well versed with ISO 9001, ISO45001 and willing to take responsibility for setting up the QMS. 3.Person possessing knowledge about TQM with experience in implementing POKA-YOKE is preferred. 4. Should have experience of documentation of audit process.

Roles and Responsibilities Conduct quality audits, inspections, and reviews to ensure compliance with industry standards and company policies. Collaborate with cross-functional teams to identify areas for improvement and implement corrective actions. Analyze data from various sources (e.g., APQP reports) to track trends and make recommendations for process improvements. Ensure timely completion of all QA/QC activities within budgeted timeframes. Metro or Railway experience in must.

About the Company Boon Management Consultants PVT. LTD (BMCPL): Boon Management Consultants Pvt. Ltd. (BMCPL) is a consultancy organization (Incorporated in 2005) that specializes in providing services for improvement of systems including capacity building, implementation of lean tools, ZED Consultancy etc. BMCPL is providing consultancy and training services to its clients all over India through our consultants located in pan India. Besides many private and services sector clients , we are providing services to government/semi-government organizations. Some of our government clients are 33 ZILLA PARISHADS, RURAL DEVELOPMENT DEPARTMENT- GOVERNMENT OF MAHARASHTRA, OFFICE OF GOVERNOR OF MAHARASHTRA, etc. For the ZILLA parishad project done by us, RURAL DEVELOPMENT DEPARTMENT (RDD) has won National Award. Ministry of MSME, GOI (MoMSME), has selected Quality Council of India (QCI) which is an autonomous body under Govt. of India for implementing and Monitoring ZED and MCLS scheme across India. QCI has selected BMCPL as a ZED consulting organization and also for MCLS consulting organization for pan India operations. Job description – Senior Consultant (Office) Remuneration :- 35,000 to 50,000 per month + Performance incentives Job Type: Full-time, Permanent Education: ( Any of the following) 1. Any Gradutate with knowledge of ISO consultancy/ISO Auditing/ Quality Related fields 2. Any Graduate with minimum 8 years industrial experience in manufacturing. 3. Any Diploma with 10 years industrial experience in manufacturing 4. Any BE/BTech with 8 years industrial experience in manufacturing 5. Knowledge of ISO &/or Lean tools implementation/Documentation/ Consultancy/Systems/Quality related fields shall get additional weightage 6. Probation: - You shall be on a probation for a period of Three (3) months. After probation, depending upon your performance you can get confirmation letter or your probation can be extended/terminated. 7. Training : - a. You shall be trained and guided to become a national level ZED consultant after which you shall be able to take up ZED Consultancy projects. b. If you are eligible, then you shall be trained and guided to become a national level MCLS Consultant after which you shall be able to provide MCLS Consultancy. c. You shall be given training on online QC checks, assessments and all related works which are required for you to handle the required processes independently. d. You shall be given training on ISO 9001/14001/45001 implementation and assessment. e. You shall be trained and guided on ISO 17021 after which you shall accompany our team in witness/office assessments as required by the company. You shall be trained thoroughly before being asked to face audits independently. f. You shall be trained on handling different ZED/MCLS/ISO operations depending on your eligibility and requirement of the company after which you would be required to give online guidance/ trainings to our team pan India. g. Depending upon your performance, dedication, ability to build and handle a team you may be offered a chance to head an operation and earn extra monitoring incentive as per company norms. 8. Roles and Responsibilities:- a. You shall be required to come to our office 6 days a week( Monday to Saturday). b. You shall be required to do a minimum of 5 online assessments per day (100 per month), which can be done from office or home. One assessment requires 15 to 20 minutes on average. c. You shall be required to provide online support/ training to our Pan India team on the topics related to ZED/MCLS/ISO for which we shall train you adequately. d. Once you get the required certifications, To enhance your implementation skills and keep them updated our company may give you field consultancy work for few days in a month. For doing field work you shall be given additional incentive depending upon your efficiency and quality of work. In rare cases, If outstation travel would be required then extra travel and stay accommodation shall be provided by the company. e. You shall be required to prepare necessary MIS and submit them to director weekly/monthly depending on the importance of the operation. f. TDS shall be deducted as applicable for which you shall receive proof from the company and can claim from GOI at the end of the year through your CA. 9. RETAINER-SHIP INCENTIVE shall be given to SENIOR CONSULTANT depending upon his ZED/MCLS/ISO performance and points achieved by him as per the details given in annexure. Perks and Benefits: 1. Cell phone reimbursement 2. Internet reimbursement 3. Performance incentives after field works starts Place of Posting: At our office located in Ithink business park by Lodha, opposite to Xperia mall, Dombivali East - 421204 Schedule : Monday to Saturday

We are seeking candidates for multiple positions in Kirti nagar Team Leader - Sales upto 70k Quality Analyst(Sales) - upto 45k Customer Service - upto 45k Travel Sales Agents upto 60k For more details pls call Ruchika 9650997623 Required Candidate profile Excellent communication skills

The Primary responsibility of the role is to perform marketing operations to improve visibility of the content in Amazon Prime Video. The role will require the candidate to quickly understand the marketing tools and operation workflow tools. Associate need to continuously adapt and learn new features of the program and improve on their acumen to quickly edit and fix up contents. Associate has to follow editing SOP to spot/catch errors in the content. Associate needs to perform content quality check to qualify user experience for content viewing (flow and format quality). Associate will need to use software tools for quality audit, content editing and data capture. The associate will need to be aware of the operations metrics like productivity (Number of titles processed per hour), quality (defect %age) and delivery/latency SLA. The associate will be measured on compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals. Associate should be a team player and come up with improvement ideas to their direct report and improve the editing/QA process. The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed. The role is an individual contributor role. The role requires a graduate degree with exposure to MS office and comfort with numbers. In addition the associate should have attention to detail, good communication skills, and a professional demeanor. The role requires the associate to be comfortable with rotational / night shift hours and flexible to extend support during critical business requirements Completed under graduation (UG) in any stream Analytical knowledge to solve basic mathematical and logical problems Candidate should be familiar with excel function. Ability to communicate effectively Strong attention to detail in editing content and deep dive and identify root causes of issues Good at problem solving, data analysis and troubleshooting issues related to content editing Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes Self starter, good team player Good interpersonal skills to manage ongoing relationships with program team and inter operations teams Working knowledge of XML standards would be an added advantage Knowledge of or experience in Digital Marketing industry is a big plus

Completes audits to ensure claim advocates understanding of current Cigna policies and procedures, including job aids, Articles, and alerts.This includes claim processing guidelines, regulatory requirements, contractual benefits, and specific customer circumstances. Understanding of the appropriate application of claim and other directional documents/tools is a key component of the quality assurance auditing process. Interfaces with matrix partners in relation to quality audit process, specifically address gaps identified through audit process and recommendations for gap closure. Completes review of documents related to audits to help ensure direction is clear and consistent with processing of work.Provides feedback to operations where updates may be required to drive consistency and accuracy. Completes inter-rater reliability exercises with peers, other quality roles and business owners to provide insight into review process. Understanding of the appropriate standard operating procedures and other directional documents/tools is a key component of the quality assurance auditing process. Provides a quality review voice in various workgroups pertaining to workflows, documentation and issues driving errors, in an attempt to continuously improve results. Supports, educates, and reinforces the workflows, processes, tools for the nurses. Provides support for internal and GSP sites based on business needs. Support Coaching and Training program and responsibilities when needed to Support for Business needs and requirements which could include answering Q&A, facilitate trainings, and Coaching. Qualifications: Overall 5+ years of experience in Healthcare Claim Adjudication process (in that min 1.5 years of auditing experience). US & International claims experience preferred. At least 1+ year Diamond claim processing experience required. Customer Service Driven; ability to meet and exceed the internal partner and external customer expectations. Proven outcomes in critical thinking and decision-making outcomes. Proven outcomes in problem solving skills; utilization of technical skills and resources to ensure accuracy of final resolution. Proven process improvement skills: ability to assess trends, processes, and barriers to drive positive outcomes for claim resolutions. Must be comfortable and effective working in a diverse environment; office and/or virtual environment (if any). Strong organization and time management skills; effectively adapts to multiple and/or competing priorities. Strong communication skills, both verbal and written; ability to adapt communication to the individual or audience.

Responsibilities & Key Deliverables Participation and Co ordination of concern resolution with Field, User plant and in-house for proprietary critical parts. Basic knowledge of commodity hand led. Trouble shooting of proprietary parts and independently drive action at supplier end. Ensure that the lessons learned from product families are shared with the platform team (COE, CDMM etc) for new product development as input for prevention of repeated known issues. Provide support and involvement in new product development improvements through early involvement into product development Process and completion of joint PPAP with CDMM. Drive collaboration with suppliers to improve manufacturing processes and deploy processes and tools. Monitor supplier performance measurement, supplier audits and Supplier Corrective Action Request (SCAR), etc. Develop and ensure implementation of process norms for management of suppliers by. Verification of products and services from the suppliers. Evaluation of performance of suppliers and monitor the improvement plans. Enhance technical capabilities of vendor through systems and knowledge upgradations. Review, Analyze and implement results of quality audits at supplier end Preferred Industries Automotive Industry Education Qualification Bachelors of Technology; Bachelor of Engineering; Bachelors of Technology in Mechanical; Bachelor of Engineering in Mechanical General Experience BE/B tech (Mech) 7 to 10 years Critical Experience

Conduct on-site quality inspections and checks on wind turbine components, including blades, towers, nacelles, and electrical systems. Quality control procedures and guidelines to assess the conformity and performance of the equipment.

Quality Analyst- Operations Roles and Responsibilities : Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. Monitor quality and accuracy attributes; recommend solutions to address root cause. Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. Provide recommendations on improving the quality process to achieve goals and objectives. Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives. Monitor COPC requirements for the site. Education (if beyond High School or equivalent) : Minimum Graduate(Any Bachelors Degree Holder would be eligible). Experience Target (in this job or a related function/field) : One or more years’ experience demonstrating knowledge of call center operations, goals and processes. Skills : (identify essential skills required, and identify additional skills that enable success in performing this job) Basic PC skills. Strong customer service and interpersonal skills. Good verbal and written communication skills. Research, analytical and problem-solving skills. Knowledge/Abilities : (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job) Knowledge and effective use of quality management processes and tools. Ability to work well independently or within a team.

Controlling&Assuring the Quality of Products Preparing of Inspection&Test procedures Driving continuous quality improvement through evaluation&recommendation of new techniques of measurement&manufacturing process Having Piping knowledge is preferable Required Candidate profile Read&understand specifications&drawings Able to use inspection equipment,measuring instruments, digital tools&techniques Monitor operations to ensure their alignment with specified standard

Responsibilities: 1. Conduct in-process checks and inspections to ensure compliance with quality standards at each production stage. 2. Monitor production processes to identify deviations, troubleshoot issues, and recommend corrective actions. 3. Implement and maintain standard operating procedures (SOPs) for in-process quality checks. 4. Ensure documentation and recording of all in-process quality checks and deviations. 5. Provide immediate feedback to the production team for any non-conformance. 6. Collaborate with the production team to ensure compliance with Good Manufacturing Practices (GMP). QA Lab Responsibilities: 1. Oversee the operations of the quality assurance laboratory, including testing of raw materials, in-process samples, and finished products. 2. Ensure that laboratory equipment is properly calibrated, maintained, and used according to guidelines. 3. Develop and update testing protocols, standards, and methods in line with industry best practices. 4. Review and approve test reports to ensure accurate and reliable data. 5. Maintain proper documentation and records of all lab activities for audits and regulatory inspections. 6. Conduct root cause analysis and implement corrective and preventive actions (CAPA) for quality issues. Regulatory Compliance: 1. Ensure compliance with industry standards, customer requirements, and regulatory guidelines (e.g., ISO, IATF, RDSO, ISI etc). 2. Prepare and participate in internal and external audits. 3. Address non-conformities and implement corrective actions on audit findings. Qualifications: 1. Education: Bachelors or Master’s degree in all trades. 2. Experience: Minimum of 2 years in quality control or quality assurance. 3. Skills: Strong knowledge of quality control procedures, standards, and regulatory requirements.

Greetings from Vee Healthtek...! We have an Immediate Opening for Quality Analyst - AR (US Healthcare) Note - Looking for on papers QA Designation: Quality Analyst/ Senior Quality Analyst Department: Medical Billing Experience: 3+Years Skills required: Good Domain Knowledge Good Oral & Written Communication skills Proficient in MS Word/Excel Excellent analytical skills with understanding of health care claims processing. Ability to multi-task Willingness to be a team player and show initiative where needed. Willingness to work in Flexible Shifts On Papers Quality Analyst is Appreciable Roles & responsibilities: Ensure all Quality parameters are met by removing errors. Work towards Service Levels and meet the productivity and quality requirements. Counsel the team members on quality issues. Document all errors and feedback given to each team membe r in the prescribed format. Ensure all client updates are recorded and shared across the team. Execute quality check are done as per the latest updates. Ensure timely communication with the clients. Identify and update your supervisor on the training requirements of your team. Interested candidates can reach out to Name - Sakthivel R Contact Number - 8667411241 Mail Id - sakthivel.r@veehealthtek.com