1611 Quality Audit Jobs - Page 6

Responsibilities: 1. Conduct in-process checks and inspections to ensure compliance with quality standards at each production stage. 2. Monitor production processes to identify deviations, troubleshoot issues, and recommend corrective actions. 3. Implement and maintain standard operating procedures (SOPs) for in-process quality checks. 4. Ensure documentation and recording of all in-process quality checks and deviations. 5. Provide immediate feedback to the production team for any non-conformance. 6. Collaborate with the production team to ensure compliance with Good Manufacturing Practices (GMP). QA Lab Responsibilities: 1. Oversee the operations of the quality assurance laboratory, including testing of raw materials, in-process samples, and finished products. 2. Ensure that laboratory equipment is properly calibrated, maintained, and used according to guidelines. 3. Develop and update testing protocols, standards, and methods in line with industry best practices. 4. Review and approve test reports to ensure accurate and reliable data. 5. Maintain proper documentation and records of all lab activities for audits and regulatory inspections. 6. Conduct root cause analysis and implement corrective and preventive actions (CAPA) for quality issues. Regulatory Compliance: 1. Ensure compliance with industry standards, customer requirements, and regulatory guidelines (e.g., ISO, IATF, RDSO, ISI etc). 2. Prepare and participate in internal and external audits. 3. Address non-conformities and implement corrective actions on audit findings. Qualifications: 1. Education: Bachelors or Master’s degree in all trades. 2. Experience: Minimum of 2 years in quality control or quality assurance. 3. Skills: Strong knowledge of quality control procedures, standards, and regulatory requirements.

Greetings from Vee Healthtek...! We have an Immediate Opening for Quality Analyst - AR (US Healthcare) Note - Looking for on papers QA Designation: Quality Analyst/ Senior Quality Analyst Department: Medical Billing Experience: 3+Years Skills required: Good Domain Knowledge Good Oral & Written Communication skills Proficient in MS Word/Excel Excellent analytical skills with understanding of health care claims processing. Ability to multi-task Willingness to be a team player and show initiative where needed. Willingness to work in Flexible Shifts On Papers Quality Analyst is Appreciable Roles & responsibilities: Ensure all Quality parameters are met by removing errors. Work towards Service Levels and meet the productivity and quality requirements. Counsel the team members on quality issues. Document all errors and feedback given to each team membe r in the prescribed format. Ensure all client updates are recorded and shared across the team. Execute quality check are done as per the latest updates. Ensure timely communication with the clients. Identify and update your supervisor on the training requirements of your team. Interested candidates can reach out to Name - Sakthivel R Contact Number - 8667411241 Mail Id - sakthivel.r@veehealthtek.com

Greet customers, seat them, and provide them with menus Take food and beverage orders and ensure accuracy Serve food and beverages to customers and provide exceptional customer service Clean tables and dining areas after customers leave Maintain a clean and organized dining area, including sweeping and mopping floors, wiping down tables and chairs, and keeping condiments and utensils organized Assist kitchen staff with food preparation and plating as needed Answer customer inquiries and complaints, and escalate issues to management as needed Process customer payments and reconcile cash register at the end of each shift Assist in opening and closing duties, including setting up tables and chairs, preparing condiments, and locking up at the end of the day Follow all health and safety regulations and company policies Strong communication and interpersonal skills

Operate lift to move and transport materials. Ensure safe and efficient operation of the lift. Perform routine maintenance and inspections of the lift. Follow safety protocols and regulations. Assist in loading and unloading materials. Maintain detailed logs and records. Perform other tasks as assigned by management.

Assist with general maintenance tasks such as cleaning, repairing, and organizing workspaces. Support operations in different departments as needed, including but not limited to production, logistics, and administrative tasks. Operate basic machinery and equipment following safety protocols and guidelines. Handle physical tasks such as lifting, carrying, and moving materials or products. Participate in team meetings and collaborate with colleagues to accomplish goals efficiently. Follow instructions from supervisors and communicate effectively to ensure tasks are completed accurately and on time. Maintain inventory levels by monitoring stock and reporting shortages or discrepancies. Adhere to company policies and procedures regarding health, safety, and environmental regulations. Continuously seek opportunities for improvement and suggest innovative solutions to enhance productivity and efficiency. Perform other duties as assigned by management.

Kalol Institute & Research Center is looking for QA & Pharma. Chemist to join our dynamic team and embark on a rewarding career journey. Dispense prescription medications and other health - related products to customers. Maintain accurate and complete records of customer transactions and medications dispensed. Ensure that medications are stored and dispensed in compliance with all applicable laws and regulations. Excellent customer service skills. Good organizational and communication skills.

15+ years in QA/QC roles, with significant experience in industrial construction projects (factories, warehouses, plants, etc.) and preferably in a contracting environment.

1. Manage and supervise all Quality Control operations from raw material to finished goods. Implement and monitor compliance with BIS, API 5L, ISO 9001, and customer-specific standards. 2. Maintain and control inspection processes for ERW pipes, galvanized products, poles, and fabricated components. 3. Ensure the calibration, upkeep, and accuracy of testing equipment such as UTM, Hardness Tester, Ultrasonic Thickness Gauge, etc. 4. Conduct routine inspections, visual checks, destructive & non-destructive testing (DT/NDT). 5. Prepare and review Quality Control Reports, Mill Test Certificates (MTCs), and Third-Party Inspection (TPI) documents.

External Quality Culture Ensure awareness for quality focus to increase customer satisfaction, particularly in the development process Plan, implement and live Quality culture within Product Line and organization level (Implement the defined processes, improve product quality, initiate process improvements, and drive continuous improvements (CI) in projects) Ensuring compliance (of products) with legal and normative requirements (including tailoring of processes as appropriate) Effectively review product risk management activities (including Risk Analysis, Risk Management Report) Collaborate with onsite teams to keep project teams aligned with headquarters’ expectations Drive best practices within the organization Quality Management Define quality strategy in Quality Management Plan Drive process compliance in the complete lifecycle process of the medical device - starting with product definition till End of Support Act as independent reviewer for design reviews acc to QSR 820.30 (e) with the responsibility of defining and documenting the overall result of the design review. Work with internal delivery team and other functions in order to meet the specified Quality Goals of the project Supporting and consulting of employees in implementing and realizing the processes as well as decision about tailoring of defined processes - both according to the needs of the business and in compliance with statutory requirements Identify opportunities to improve productivity and efficiency with lower costs, reduce non-conformance costs Initiate and moderate the root cause analysis and monitor effective and timely implementation of CAPA Reporting and Coordination Prepare and provide input to the periodic reports as needed by headquarter team Audits and Assessments Conduct / Participate in Internal Audit and External Audits using MDSAP methodology. Coordinate and ensure timely closure of audit findings Qualification Requirements Bachelors or Masters in Engineering / MCA having an excellent academic track record. Proficient in managing Quality of complete Software Medical Device Development lifecycle in distributed international environment. Experienced in latest trends of Software Product Development (e.g. Trunk Based Development, Continuous Delivery (DevOps) etc) Advanced knowledge of quality tools for Metrics data analysis and decision making Advanced computer skills (MS Office tools like Word, Access, Excel, PowerPoint and Outlook) Highly energetic and ”Go-getter” Proven ability to independently plan and successfully execute multiple projects based on business priorities. Display of a high level of critical thinking in bringing successful resolution to high-impact, complex and cross-functional problems is expected. Advanced knowledge of organization's business practices and issues faced and contributions to problem resolution of those issues. Excellent organizational and communication skills (e.g. Moderation, presentation to all levels). Auditor experience in Medical Device area is preferred. 4 - 8 years of successful experience in Quality Management and demonstration of Key Responsibilities and Knowledge as mentioned above. Advanced degree MAY be substituted for experience, where applicable.

Greetings from Vee Healthtek...! We have an Immediate Opening for Quality Analyst - AR (US Healthcare) Note - Looking for on papers QA Designation: Quality Analyst/ Senior Quality Analyst Department: Medical Billing Experience: 3+Years Skills required: Good Domain Knowledge Good Oral & Written Communication skills Proficient in MS Word/Excel Excellent analytical skills with understanding of health care claims processing. Ability to multi-task Willingness to be a team player and show initiative where needed. Willingness to work in Flexible Shifts On Papers Quality Analyst is Appreciable Roles & responsibilities: Ensure all Quality parameters are met by removing errors. Work towards Service Levels and meet the productivity and quality requirements. Counsel the team members on quality issues. Document all errors and feedback given to each team membe r in the prescribed format. Ensure all client updates are recorded and shared across the team. Execute quality check are done as per the latest updates. Ensure timely communication with the clients. Identify and update your supervisor on the training requirements of your team. Interested candidates can reach out to Name - Bhagyashree V Contact Number - 9741406191 Mail Id - bhagyashree.v@veehealthtek.com

- Knowledge of maintaining agricultural produce - To maintain standards and specifications of all raw materials - Vegetables & Fruits and also finished products - To assist in all areas related to product quality including trouble shooting, visiting, production, facilities, designing, training, quality control panel - To provide information that is accurate, reliable and adequate for the intended purpose - Keep the management team apprised of the quality issues - Responsible for inspecting and documenting all incoming fruit, vegetables, packaging materials, and ensure all product quality standards are adhered to. - Perform routine quality and condition inspections on existing inventory to assist in first-in, first-out (FIFO) or worst-in, first-out (WIFO) stock rotation. - Ensure all inbound carrier trailers and materials meet company quality and food safety standards. - Communicate Quality Assurance issues, including defect levels and problem loads, to Sales, Production, and QA managers. - Verify customer specifications, quality requirements of product orders, documentation submitted and approved vendors. - Coordinate inspections - Maintain instruments, records of calibrations, and supplies as needed to meet quality inspection requirements to ensure that company standards are met. - Work closely with Production and Warehouse departments to ensure effective stock rotation to reduce shrinkage. - Maintain daily inbound inspection and defect reports, weekly inbound raw material reports and keeps accurate documentation for food safety purposes. - Responsible for daily sanitation of equipment, and inspect repack products as needed. - Ensure quality of product meets quality standards and communicate any inconsistency to sales, purchasing, management, and quality control department.

Aforeserve Technologies Pvt Ltd (XtraCover) is looking for Quality Control Executive (QC) to join our dynamic team and embark on a rewarding career journey Assist in quality control tasks and activities. Develop and implement quality control policies and procedures. Monitor and report on quality control performance metrics. Collaborate with quality control teams and stakeholders. Ensure compliance with quality control standards and regulations.

Dear Candidates, We are seeking a dynamic, results-oriented Senior Production Manager with deep expertise in modern seafood production techniques and quality management systems. The ideal candidate will possess extensive experience in production planning, plant operations, and administrative control within the seafood industry, especially in handling sea-caught shrimp and Vannamei processing . This is a leadership role requiring strong decision-making capabilities, team management, and an in-depth understanding of the seafood processing life cycle, ensuring productivity, compliance, and product excellence. Roles and Responsibilities Lead and manage end-to-end production operations in a seafood processing facility. Develop and implement production plans, schedules, and resource allocation to meet demand forecasts. Oversee the processing of sea-caught shrimp and Vannamei, ensuring high standards of hygiene, quality, and compliance. Implement and monitor quality control (QC) and quality assurance (QA) systems as per industry and export standards. Drive continuous improvement initiatives in processing efficiency, waste reduction, and operational excellence. Coordinate with procurement, logistics, and quality departments to streamline supply chain and inventory management. Provide leadership, mentoring, and performance evaluation to production teams and supervisors. Analyze production data, prepare reports, and provide insights to top management for strategic decision-making. Manage plant infrastructure, machinery maintenance, and upgrades in line with industry standards and automation trends. Desired Candidate Profile A proven track record of 14 to 20+ years in seafood processing, preferably in a senior production or plant management role. Strong understanding of shrimp (sea-caught and Vannamei) processing , freezing, packaging, and export compliance. Hands-on experience with modern seafood production techniques , HACCP, ISO, and other quality certifications. Demonstrated ability to lead teams, make quick and effective decisions, and handle production crises. Excellent planning, coordination, and communication skills. Should be familiar with international seafood export requirements and quality benchmarks. INTERESTED CANDIDATES KINDLY APPLY!!!

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Sharepoint Admin. Experience: 3-5 Years.

About The Role :-Understanding of insurance processes, operations standards, industry regulations. -Oversee daily operational activities and ensure smooth workflow across departments with a strong focus on excellence, quality management and audit compliance -Develop and drive continuous improvement initiatives to enhance operational performance in coordination with cross-functional teams Like Projects, Underwriting, compliance, IT, sales to align operational goals -Conduct regular quality audits and implement corrective actions to address gaps -Lead internal and external audit activities, maintain detailed data, documentation and records. Ensure all operational processes are compliant with company policies and regulatory requirements -Implement and monitor best practices to optimize workflow efficiency and service quality. -To manage, mentor, motivate and lead team. -Ability to priorities and manage multiple task efficiently. -Excellent Verbal and written communication Qualifications: Bachelors degree in Business Administration, Insurance, Finance, or a related field, (Masters degree preferred). Minimum 4-5 years of experience in insurance operations, with at least 2 years in a managerial role.

Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Mandatory Skills: L&P Policy Acquisition & Servicing. Experience: 1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

Jubilant Pharma Limited is a global integrated pharmaceutical company offering a wide range of products and services to its customers across geographies. We organise our business into two segments, namely, Specialty Pharmaceuticals, comprising Radiopharmaceuticals (including Radio pharmacies), Contract Manufacturing of Sterile Injectable, Non-sterile and Allergy Therapy Products, and Generics Solid Dosage Formulations. Jubilant Generics (JGL) is a wholly - owned subsidiary of Jubilant Pharma which is subsidiary to Jubilant Pharmova Limited. Jubilant Generics have 2 manufacturing sited at Roorkee, Uttarakhand and Salisbury, Maryland, USA engaged in manufacturing of Tablets and Capsules. The manufacturing location at Roorkee, Uttarakhand is state of the art facility and is audited and approved by USFDA, Japan PMDA, UK MHRA, TGA, WHO and Brazil ANVISA. This business team focusses on B2B model for EU, Canada and emerging markets. Kindly refer www.jubilantpharmova.com for more information about organization

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management(Comms). Experience: 3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Change Practice SME. Experience: 1-3 Years.

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality teams intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption Mandatory Skills: Data Centric testing.: Experience: 5-8 Years.

Blue Tea seeking a proactive and detail-oriented Quality Associate to uphold and enhance the quality standards of our herbal tea products. The role involves managing documentation, regulatory certifications, raw Materials and finished goods.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role & responsibilities: Maintenance Support the development of methods, procedures, and embedded tests for inspection, testing and evaluation of manufactured products. Maintain related documentation and records. Process Management Ensure conformance to the quality standards within the manufacturing processes. Quality Testing Perform additional final inspection/EOL test to prevent the flow out of non-conforming parts, and implement containment and firewall activities. Quality Testing Design Ensure process change requests (PCRs) / deviations are raised where required. Update associated PPAP documentation. Quality Management System Carry out a range of quality management activities under the guidance of senior colleagues to contribute to the identification and evaluation of current policies and business processes that are in the scope of the quality management system (QMS) and to support the design, development, and documentation of new policies, procedures, and business processes. Health, Safety, and Environment Follow the organization's health, safety, and environment (HSE) policies, procedures, and mandatory instructions to identify and mitigate risks and to safeguard the environment and the well-being of self and others. Operational Compliance Support manufacturing process audits to assess quality capability of the processes against established limits and specifications. Perform additional product quality checks to confirm process capability and stability. Performance Management Participate in problem solving activities to support internal and customer concerns resolution and reduce cost of poor quality. Improvement/Innovation Skills Planning and Organizing Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives. Policy and procedures Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives. Compliance Management Works without supervision and provides technical guidance when required on achieving full compliance with applicable rules and regulations in management and/or operations. Policy and Regulation Works without supervision and provides technical guidance when required on interpreting and applying knowledge of laws, regulations and policies in area of expertise. Review and Reporting Works without supervision and provides technical guidance when required on reviewing and creating relevant, lucid and effective reports. Verbal Communication Uses clear and effective verbal communications skills with guidance (but not constant supervision) to express ideas, request actions and formulate plans or policies. Health and Safety Manages and applies safe systems of work without supervision and provides technical guidance when required. Action Planning Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements. Preferred candidate profile: Experienced in Incoming Quality - Micron, Profile Projector, etc.

Job Opportunity: Quality Analyst AR (US Healthcare) Location: Mohali & Pune , Bengaluru Experience: 3+ Years Department: Medical Billing Designation: Quality Analyst / Senior Quality Analyst Greetings from Vee Healthtek! We are currently hiring for an immediate opening for the position of Quality Analyst AR in the US Healthcare domain. Note: Candidates currently working as a QA ("on paper") will be preferred. Required Skills: Strong domain knowledge in US healthcare and medical billing Excellent verbal and written communication skills Proficiency in MS Word and Excel Strong analytical abilities and understanding of healthcare claims processing Ability to manage multiple tasks effectively A proactive team player with a willingness to take initiative Flexibility to work in different shifts Prior experience as a QA is highly appreciated Roles & Responsibilities: Ensure adherence to all quality standards by identifying and eliminating errors Meet productivity and quality benchmarks as per service level agreements Provide feedback and counsel team members on quality-related issues Maintain accurate documentation of errors and feedback using standard formats Communicate client updates to the team in a timely and clear manner Conduct quality checks based on the most recent process updates Maintain consistent and professional communication with clients Identify training needs within the team and report to the supervisor accordingly How to Apply: Interested candidates can reach out to: Please contact HR , Arun - 8050524977 (Available on WhatsApp)