Senior Expert – MIS and Quality

As Senior Business Process Specialist, you will be a part of Finance Shared Services. You will lead the reporting of the entire function, work with the Director to set up performance metrics for entire shared services. Compliance on Service level agreements tracking/updating/reporting and publishing of performance metrics.

You will set up Quality review methodology of 8-10 Streams in Finance Shared Services. You will track and publish quality performance for all teams, create Standard Operating Procedures with regular updates. This will be Individual Contributor role.

Reporting to the Director, Finance Shared Services based in Pune. You need to work from office.

MIS

• Goal calculations for all Streams and report Service level agreement adherence
• Improvise the reporting and track if all deliverables are worked on
• Compliance Audit on Service level agreements reported and updated for all Streams in BAPS
• Validation of Volumes, Turn Around Time and Autonomy
• Publish multiple dashboard
• Work on Automations and identify/develop the process simplifications tools for Teams and Managers.
• Maintain Schedule of the daily routine, Prepare MIS and other reports.

Quality

• Ensure evaluation and reporting on quality system.
• Do regular calibration sessions with counter parts.
• Be involved in escalation resolutions, share Root Cause Analysis and deploy Corrective and Preventive action on issues reported.
• Identify process gaps and develop controls.
• Conduct regular Audits and Checks on the team and Quality Assurance.
• Manage the monitoring, measurement, and review of internal processes, especially those that affect the quality of our products.
• Report to top management on the performance of the QMS (e.g., results of quality audits, corrective actions), including the need for improvement.
• Conduct regular feedback session with defaulters and guide refresher session with the help of SPOCs.
• Conduct process knowledge test.
• Conduct quality Learning Sessions and mentor the improvement projects.
• Design and work on continuous improvement of reporting standards
• Interaction with Partners/employeesTrack Governance and support Management in all process improvements programs
• Manage automation programs and deploy continuous improvement culture to work on Value Deliveries

• 5 to 7 years' experience in MIS and Quality Profile, overall 15+ years experience in third-party organization or shared services
• Lean Six Sigma certified.
• Work in cross-functional teams with solution finding approach
• Maintain high quality in all deliverables and according to the operating principles
• Added advantage Advanced Excel (can perform complex functions) , VBA, RPA, ML, AI