1584 Quality Audit Jobs - Page 7

Position: Engineer Department: Quality Assurance Position Summary: Adroit USA, an US based collaborator in developing and manufacturing class II & III medical devices is seeking a qualified and detail-oriented QA Engineer for its Bommasandra/Peenya, Bengaluru location. Join an organization with a passion for commercializing smart, effective and patient centric medical device solutions. The Engineer is a key member of the site Leadership Team and this role leads the AUSAMD in Bengaluru, supervise the activities of a team of Quality . Job Description: To be able to understand work instructions and perform Basic knowledge in APQP, PDCA, control plan SAP QM SPC 7QC tools. Coordinate with other functions to ensure smooth process of QMS/protocols. Coordinate with other functions to ensure smooth process of QMS/protocols. Visual inspection of final parts after machining and after plating Having knowledge of in process activities Having knowledge of 1st off inspection activities Document control to ensure correct revision levels Monitoring final inspection as per control plan, as per documentation of project Understand the drawings and make sure that all specified points or dimensions are properly inspected to prepare a document. Knowledge of using VMS, Vernier calliper, micrometre, height gauge, slip gauges, plunger dial gauges Profile projector etc. Knowledge in GD&T. Working on ISO 13485 documentations and filings. Inhouse inspection, rejection and rework report, and handling supplier quality issues & in house complaint. Knowledge, And Skills Knowledge in GD&T. Working on ISO 13485 documentations and filings. knowledge in APQP, PDCA, control plan SAP QM SPC 7QC tools. Keywords To be able to understand work instructions and perform. To be able to read write of protocols and the function and follow ups. Good Communication skills Computer Knowledge. Qualification / Experience Diploma in Mechanical Engineering (DME) with 03 Years & Bachelor of Engineering in Mechanical (BE) 2+ years of experience. Job Function: (Incoming & calibration) Industry: AUSA Medical Devices Private Limited What's on Offer: Attractive salary package and Friendly environment, Canteen Facility & Medical Insurance. 1 of 2

Job Title: Quality Assurance Officer. Department: Quality Assurance Location: Kamothe - Navi Mumbai Job Summary: The Quality Assurance Officer ensures that all lube oil products meet regulatory, industry, and company quality standards. This includes overseeing testing procedures, documentation, compliance with safety standards, and continuous improvement in the production process. Key Responsibilities: Identify internal and external issues affecting product quality. Understand customer needs and expectations and implement the same. Maintain updated documentation of scope, processes, and interested parties. Tool box talk , training and training evaluation workers Participate in risk-based thinking and identify risks related to product quality (e.g., contamination, wrong additive dosing). Assist in setting organization quality objectives and monitoring Preparation of FMEA, control plan. Maintain infrastructure and environment for quality blending, filling, and testing. Control documentation (work instructions, records) Calibrate and maintain process equipments. Ensure effective control of blending, filling, labelling, and dispatch operations. Maintain nonconformity record and its effective control Conduct internal quality audits as per schedule. Support management review meetings with quality data and analysis. Collect customer feedback and evaluate satisfaction levels. Handle customer complaints by performing root cause analysis (RCA). Implement corrective and preventive actions. Continuous improvement initiatives in receipt, blending, filling, and dispatch processes, control of filling line on daily basis. Daily shop floor quality checks/doc audit To face customer audits Education: Bachelor's or Master's degree in Chemistry, Chemical Engineering or a related field. Experience: 5+ years of QA/QC experience in the lubricant, petrochemical, or oil & gas industry. Soft Skills: Excellent attention to detail and analytical skills. Strong organizational and time management skills. Effective communication and team collaboration abilities.

Role & responsibilities Gap Analysis for Healthcare Accreditation Implementation of Policies/Protocols for accreditation. Internal Quality Audit and closure of the audit findings. To implement, collect data, and prepare monthly report on Quality Indicators Participate in quality improvement activities. To co drive Continuous Quality Improvement. To coordinate quality training of the staff. To coordinate conduct of center level committee meeting & closure of action points To coordinate mock drills at the center and closure of observations. To coordinate service excellence activities at the center. To ensure proper measurement of patient satisfaction & its improvement Preferred candidate profile Qualification Graduate in Clinical/ Medical Background i.e., (BDS/BHMS/BAMS/Nursing/Physiotherapy), MBA In hospital & healthcare management Experience 6 - 8 Yrs. experience in core Quality, have faced JCI/ NABH Accreditation in multi-specialty hospital. Knowledge, Skills and Abilities Required: Thorough knowledge and understanding of protocol, procedures, and standards as per NABH Guidelines Good communication Skills Proficient in MS Office. Perks and benefits Best in the industry Interested candidates cans share their resume on manali.yadav@indiraivf.in

1.Lead the process quality team. 2.Manage all quality-related issues with the manufacturing team (e.g., internal, supplier, customer). 3.Identify root causes and implement permanent corrective actions for product quality issues. Required Candidate profile 4.Communicate efficiently across the shop floor and with both internal and customer management. 5.Handle PPAP, SPC, and other quality documentation. 5.Provide training and development to team members.

Quality Head Reporting to MD, Authorized to stop the production, dispatch to correct Quality problems Responsible for conducting Product audit, Layout Inspection, Process revalidation as per the plan. Responsible for non-conforming products are not shipped Responsible for reviewing the trend of the product / process. Responsible for maintaining the calibration status of the measuring and monitoring devices Responsible for Conducting MSA for the measuring devices as per the plan AUTHORTIES: Authorized to approve and release the product before dispatch. Authorized to decide the status of non-conforming product. Authorized to visit and Audit the Suppliers to ensure their ability to meet requirements. Authorized to initiate necessary corrective actions based on product / process trend. Quality Supervisor (Sr. Engg, Q. Engg) Reporting to Quality Head, Authorized to stop the production or dispatch to correct Quality problems Authorized to segregate the parts during night shift. Responsible for the Conformance to the customer requirements Responsible for non-conforming products are not shipped Responsible for preparing the Inspection standards for the products Responsible for First off, Patrol inspection Responsible for Final inspection before dispatch Responsible for ensuring the product parameters are in line with the product specifications. Responsible for maintaining the Quality of the product in different stages Responsible for Identification and containment of non-conforming product Responsible for supporting CR in submitting corrective action reports to customer for the complaints. Responsible for conducting Regular Supplier Audit

Job Description Call Center Operations Manager cum Trainer Position Title: Call Center Operations Manager cum Trainer Location: Faridabad] Department: Customer Support / Contact Center Reporting To: [Head of Operations / Director / CX Manager] Experience: 7+ years in call center operations, with 2+ years in training and development Role Summary: This dual-role position is responsible for managing the daily operations of the call center while also leading the training and development of the agent workforce. The ideal candidate combines strong leadership skills with a passion for coaching and improving performance standards across the team. Key Responsibilities: Operations Management: Lead and supervise day-to-day call center operations to ensure optimal service levels and productivity. Monitor and analyze key performance indicators (KPIs) such as SLA, AHT, CSAT, FCR, and attrition. Manage staffing, shift planning, and resource allocation. Handle escalated customer issues and ensure prompt resolutions. Generate and present operational reports to management with actionable insights. Coordinate with Quality Assurance (QA), IT, and other departments to ensure seamless operations. Drive process improvement initiatives to enhance customer experience and operational efficiency. Training & Development: Design and conduct onboarding and induction training for new agents on systems, products, and soft skills. Identify performance and knowledge gaps through analysis and collaborate with QA to provide targeted training. Deliver refresher training and workshops to improve customer handling, compliance, and communication skills. Develop and maintain training materials, manuals, and assessments. Track training effectiveness and agent performance post-training. Create a culture of continuous learning and skill development. Key Skills & Competencies: Leadership and team management Coaching and mentoring abilities Strong verbal and written communication Data analysis and performance monitoring Instructional design and training delivery Problem-solving and decision-making Familiarity with CRM tools, dialers, and other call center technologies Empathy, patience, and customer-focused mindset Educational Qualification: Bachelors Degree in Business Administration, Communications, or a related field (Master’s preferred) Certification in Training (e.g., Train the Trainer) is a plus Working Conditions: Full-time role; rotational shifts may apply based on business needs Interested can share their CVs on manjul.maheshwari@sarvodayahospital.com or can reach on 9810094625

Responsibilities: * Conduct quality inspections using ISO standards * Ensure raw material compliance with specifications * Perform sample inspections for product acceptance * Conduct regular quality checks on production lines Health insurance Employee state insurance Leave encashment Provident fund

Manage the Quality Assurance function at manufacturing site Ensure compliance with ISO, GMP & REACH standard Develop, implement & monitor Quality Management Systems including SOPs, documentation & CAPA systems Handle customer complaints, conduct RCA Required Candidate profile 10-12 years of experience in QA, preferably in specialty chemicals Knowledge of analytical instruments, QC processes & technical documentation Strong knowledge -ISO 9001, GMP & other quality standards

Job Description: 1) Physical verification of gold ornaments, it's quantity/quality and weight etc. 2) Verification of gold pledge/release documents. 3) To conduct handover/takeover of the branch. 4) Verification and reporting of any overdue gold loan/Low Purity, Spurious accounts are re-pledged or re-pledged under higher rate. Job Requirement: 1) Any graduate with good communication skills. 3) Willing to travel within the assigned territory. Interested candidates kindly share the updated cv on bhakti.joshi@muthoot.com

Roles and Responsibilities Conduct quality audits, call monitoring, and root cause analysis to identify areas for improvement. Develop and implement corrective actions (CAPA) to address non-conformities found during audits. Collaborate with cross-functional teams to ensure compliance with quality management systems (QMS). Provide feedback on customer quality issues and work closely with customers to resolve them. Utilize various quality tools such as Pareto analysis, RCA, QC tools, Call Calibration, Feedback, etc. to drive continuous improvement. Desired Candidate Profile 3-8 years of experience in a similar role within the BPO industry. Strong understanding of Quality Management principles and practices (ISO 9001:2015). Excellent communication skills for effective collaboration with internal stakeholders and customers. Ability to analyze data from various sources using tools like 7QC, Call Monitoring, Call Quality etc. Total Experience: 5 Yrs As Assistant Manager: 1.5 Yrs BPO experience is mandatory Work location: Kolkata Interested candidates can apply here puja.vishwakarma@startek.com

Candidate should be working as a Process Trainer for a minimum of 3 years in an International BPO. Qualification - Graduate Shift - Rotational Shifts Two-way Cab Work Location - Gurgaon Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Kenedy @ 9620999035 for more details

As a Quality Engineer in the WMEL department, you will be responsible for ensuring the quality of our products and services. You will be involved in the development and implementation of quality control systems, and you will work closely with our production and engineering teams to ensure that our products meet the highest standards of quality.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience:1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Retail Banking(Card Operations). Experience:3-5 Years.

Project description Client develops ADAS/AD stack to be used in the latest ADAS/AD products by Joynext / Vinfast. Responsibilities Introduce and support ASPICE processes on the project. Definition and Creation of Quality Work products as per ASPICE level 2 Implementation of Process (Hands on experience) in the project This includes for all Project management , Support process of ASPICE Support the engineering team in implementation of process in the project Implementation of SUP.1 process area (that would implicitly cover support in all areas). Skills Must have ASPICE Provisional Assessor, Configuration management, Change Management, ADAS / AD knowledge highly desirable Nice to have Experience in ADAS / AD projects ISO 26262

Role & responsibilities Comprehensive Oversight: Manage day-to-day activities in Quality Control . Instrument Expertise: Demonstrate hands-on experience with a variety of QC instruments, including HPLC, Dissolution, and other chemical and analytical tools. Lab Development: Utilize your expertise to develop the lab, ensuring compliance with the latest Revised Schedule M requirements. Team Training: Share your knowledge and experience to train and mentor the team, fostering continuous improvement in quality. Software Proficiency: Utilize your proficiency in relevant software tools to streamline processes and enhance efficiency. Preferred candidate profile Experience: A minimum of 7 years in a Quality Control role within the pharmaceutical industry. Qualification: Hold an Approval in Quality Control. Education: Bachelor's degree in Pharmacy or above. Dedication: Exhibit a strong work ethic and dedication to maintaining the highest quality standards. Leadership Skills: Possess strong leadership and training skills. Perks and benefits

Job Description To ensure all the products manufactured and distributed by the bottling operation conform to the specifications through assurance of processes from supply to consumer. The QAE supports the identification, planning, documentation, and management of the practices, activities and resources needed to meet quality goals and objectives in a manner that enables management to assess quality performance. Job Responsibilities Responsibility for all quality management, and quality assurance activities in the bottling operation. Responsibility for adherence to Company guidelines and requirements in the supply, manufacturing and distribution processes. Responsibility for the conformance to specifications of the finished goods leaving the plant. Responsibility to monitor, assess and improve process capabilities in the plant Responsibility for conducting the required tests on raw materials, packaging materials, WIP and finished product at the specified frequencies. Responsibility for availability and calibration of inspection and testing equipment and chemical reagents. Responsibility for process control of the final syrup, water treatment Responsibility for raw material, ingredient and product identification and traceability. Responsibility for the implementation of GMP in the plant. Responsibility to document, implement and monitor a quality assurance system in accordance with the KORE Requirements. - Commitment to Development Commitment to Excellence Teamwork Planning and Execution Influencing Knowledge of the Business Job Requirement Minimum Education: Post Graduate in Microbiology. Minimum Experience: 2 - 3 years in a Microbiology in beverage industry.

Proven experience in quality management roles within the mineral industry or Bentonite, Limestone, Clay, dolomite etc. Thorough understanding of quality management principles, methodologies, and tools. Required Candidate profile Knowledge of relevant quality standards and regulations, such as ISO 9001.Strong analytical and problem-solving skills, with the ability to analyze data and identify root causes of quality issues.

Rangadore Memorial Hospital is looking for Asst. Manager-Quality with NABH experience to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.

About Astound Digital At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world s most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary. Job Purpose In this role you will get to Your skills and qualifications What we offer in return Why work for Astound Digital? Whether you re working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches. Grow your career with Astound Digital, and discover exciting opportunities while doing the work you love!

Job Title: Quality Analyst Company: Mount Talent Consulting Pvt. Ltd. Location: A51, Sector 16, Noida Work Type: Full-time, On-site Experience Required: 2 to 5 years Working Days: Sunday Fixed Off Industry: BPO / Consulting / Recruitment Job Summary: We are seeking a detail-oriented and experienced Quality Analyst to monitor and evaluate the quality of calls and processes in our BPO operations. The ideal candidate should have strong analytical skills, a keen ear for customer interactions, and a passion for continuous improvement in service delivery. Key Responsibilities: Monitor and evaluate inbound and outbound calls to ensure quality standards. Identify gaps in communication and provide constructive feedback to agents. Prepare and share quality reports and trend analysis with the management team. Conduct regular calibration sessions with team leads and training managers. Maintain quality documentation, scorecards, and improvement trackers. Recommend process improvement initiatives to enhance service quality. Assist in developing quality assurance policies and procedures CONTACT PERSON :- Sonam Kumari CONTACT NO. :- 9220288783

Date 2 Jul 2025 Location: Coimbatore, TN, IN Company Alstom Network and LInks Internal Project Manager PM / Subsystem Manager SSM Project Core Team Quality team of associated sites (Participating Unit PU etc.) Product Introduction Customer site team Cross Functional team for Reliability Growth Railway Safety and EHS team RAM team PrTTM (Project Transfer of Technology Manager) External Customers External suppliers External bodies (e.g., certification, safety authorities, etc.) Main responsibilities: Accountability & Authorities Customer Quality Be the independent voice of the customer in the project organization. Act as interface with the Customer quality and safety teams Attends to CSS interview (Customer Satisfaction Surveys) with Customer Director and PM , supports & monitors action plan Project Quality Establish, document, implement, maintain, and continuously improve the Project Quality Management Plan (PQMP) and ensure its proper application during contract execution in accordance with contract requirements, and Alstom processes. Contribute with structured techniques (e.g., FMEA) to the criticality assessment of Alstoms solutions (system and sub-systems) and services to ensure the right level of safety and quality assurance as well as inspection activities for all identified CTQ (Critical to Quality). Guide project teams in understanding Quality contributions to the project. Be the interface in the Project Team for all Project Quality aspects (Engineering (EQ), Industrial (IQ) and Supplier (SQ)) Manage, coordinate, and synchronize the community of all quality mtiers supporting the project execution (system and sub-systems, PUs) Ensure project core team awareness of project quality plan and its deliverables, regularly reporting on progress and support achieving the required level on quality competencies. Support project audits, reviews and approval of supplier quality systems and audits compliance (upon customer request) Project execution controls Support the project team and the PM to prepare DFQ gate reviews & follow up related action plans. Report quality and safety alerts and manage Non-conformities and Safety issues. Ensure quality of the technical modifications (Change Requests CR) made during the project ensuring compliance to the design change process and quality of implementation of the technical modifications and analyze financial implications (Cost of Non-Quality CoNQ) Ensure that safety assessment is correctly implemented (i.e.safety review) and prepare safety authorization. Control project processes and deliverables compliance through inspection and audits - to authorize presentation/ delivery to customer. Ensure that Return of Experience (REX) of all functions has been considered in the risks & opportunities and closely monitor to prevent occurrence. Owning the Supplier Part List (SPL), and ensure the list is properly created for the full scope of the project across all contributing sites. Ensure with SQ Team and/or Procurement a good synchronization and follow-up of GO Production and FAI (First Article Inspection) activities, relative to the SPL, with special attention in case of supplier change/localization initiatives. Collaborate with IQ, Industrial, SQ, EQ and Engineering to ensure a customer inspection acceptance criteria booklet is established and agreed with the customer. Support customer inspections at Alstom, supplier, and customer sites (upon request) Ensure the train/ product history book is prepared, updated, and handed over to the customer for each train/ product. Support the Project Manager / Director (PM/PD) & Customer Director (CD) with the customer satisfaction survey, its analysis and associated action plan. Ensure and improve the tender quality if assigned to support tender phase. In the case of Transfer of Technology (ToT), act as a sparring partner to the PrTTM and, organize and prepare all quality activities/documentation needed in the frame of the transfer. Measure and improve project quality performance. Facilitate problem solving during project execution phase to ensure timely management and reduce the costs of non-quality (8D, QRQC, REX) Ensure that the relevant stakeholders are included in Customer issues solving process (if needed). Implement an effective corrective and preventive action system. Provide support for periodic progress reporting through quality indicators and identify improvement opportunities. Depending on local organization, PrQSM could also oversee Industrial Quality, QMS and SQ activities. Performance measurements (project related) On Time Gate Reviews, Gates in Backlog and shared with PMO DFQ Look Ahead. Number of remaining Safety or Customer Issues to fix after target time agreed. Project Quality documentation delivered and approved on time. Safety Authorizations prepared and approved on time. FAI and FAR/FMR/SMR (First/Serial Assembly /Mounting Review) processes applied and implemented on time. Railway safety issues reported on time. Cost of Non-Quality analyzed and managed through PDCA. Speed to solve non-conformities. Customer Satisfaction Survey (CSS) process properly applied. Project Performance Indicator Educational Requirements Mandatory Graduate degree in engineering. Experience Mandatory: Awareness of Processes and Products delivered in the project. Experience in managing Quality tools and problem-solving tools. Experience in operational activities and in documentation management Experience in teams/people management & ability to positively influence in cross-functional/ geographically distributed teams Competencies & Skills Process oriented and customer focused. Data driven to make objective decisions based on facts (Speaks with data.) Rigor communication skills with Business Partners Knowledge of Quality standard (ISO9001, IRIS, CMMI, ECM,.) and quality tools Problem solving methodologies & Lean principles. Collaboration and team working ..

Date 9 Jul 2025 Location: Kolkata, IN Company Alstom Req ID:490568 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Site QMS Engineer in Kolkata were looking for Your future role Take on a new challenge and apply your expertise in quality management systems in a new cutting-edge field. Youll work alongside collaborative and detail-oriented teammates. You'll play a pivotal role in ensuring the Management System at the site is tailored to business needs, deployed effectively, and complies with Alstoms and the regions standards. Day-to-day, youll work closely with teams across the business (such as site management, quality teams, and project teams), coordinate the deployment of processes and tools, and ensure compliance with key standards like ISO9001 and IRIS. Youll specifically take care of internal and external audits, as well as process reviews, but also provide support and training to local teams. Well look to you for: Coordinating the deployment of Alstom and regional processes, methods, and tools at the site level Ensuring governance of processes, risk, and opportunity management Providing effective support and training to local teams for process application Ensuring site QMS (Quality Management System) compliance with Alstom and regional standards, as well as ISO9001/IRIS requirements Organizing internal audits and managing action plans resulting from audit findings Preparing and analyzing QMS assessments conducted by certification bodies and key customers Supporting the organization of Process Reviews and Quality Management Reviews Ensuring effective documentation management and communication of QMS updates All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Bachelors degree in a technical or engineering field Experience in managing quality tools and problem-solving tools Knowledge of quality standards like ISO9001 and IRIS Familiarity with quality processes and documentation management A certified internal auditor qualification (desirable) Experience in operational activities within manufacturing or quality management systems Strong communication skills and the ability to manage cross-functional relationships Data-driven mindset and a proactive, solution-oriented approach Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from boring daily routines Work with new security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our inclusive and flexible working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership roles or advanced technical expertise Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 3-5 Years.