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3.0 - 6.0 years
5 - 8 Lacs
Pune
Work from Office
Financial: Supervise an individual outlet. Maximize Caf sales performance and drive profits. Sales forecasting and apportioning targets across teams. Asset & Equipment maintenance. Assuring the Timely & Accurate indent is placed for the caf. Wastage control measures. Ensuring the compliance of the SOPs on cash & all the tenders. Timely forecast of the stock in order to ensure the smooth operation of the cafe. Learning & Development Management: Retention of manpower. Motivating the team to ensure the sales target is met. Briefing the team on a daily basis to ensure the team understands the importance SOPs Ensure the team is groomed to move to the next level. Grievance handling & solving issues. Ensure the Training Certification of team members. Process Indicators: Ensuring all the documentation related to the caf is done on time (Sales Reports/ Caf Registers). Ensuring the Quality Audits done on day to day basis. Implementation of SOPs. Efficient utilization of the manpower by means of effective charting out of the duty roster. Integrity, cost controls and Waste Management. Ensuring 90% score in the Management Visit Report. Customer orientation: Ensure all the Customer complaints are resolved. Analysis of Customer database complaints & drive the footfall in the cafes. Ensuring the SOPs are followed by the team in the caf to drive customer focus. Ensuring the Training norms is met. Ensuring 90% score in the Management Visit Report.
Posted 1 week ago
3.0 - 5.0 years
8 - 13 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: IT Operations Management. Experience: 3-5 Years.
Posted 1 week ago
3.0 - 4.0 years
4 - 6 Lacs
Nagpur
Work from Office
About Habuild: Habuild is Indias first habit-building platform starting with daily yoga. Our mission is to make habit building simple, consistent, and joyful for every household. Whether you're 3 or 91, we help you show up daily. With over 1 Crore members across 100+ countries, Habuild is building the largest wellness movement rooted in daily discipline, consistency, and care. As we scale rapidly, were looking for a quality-focused and process-driven leader to head the Audit and Quality Check vertical within our Member Support Team . This role is central to ensuring we consistently deliver exceptional support experiences to our growing global community. To Apply: Please fill up the application form- https://habuild.keka.com/careers/jobdetails/90411 What Youll Do Own and evolve the quality audit framework for Community Support across chat, voice, and email channels Lead the quality and audit vertical of the Member Support team, ensuring high standards of accuracy, empathy, and responsiveness. Design and implement quality check processes, review frameworks, and audit schedules for chat, call, and email support. Monitor and evaluate interactions to identify gaps in training, tone, resolution, and escalation handling. Provide actionable feedback to support agents and drive continuous improvement through coaching and retraining. Build a QC dashboard to track key metrics, resolution time, accuracy scores, etc. Collaborate with internal product and tech teams to work with AI-backed quality control toolshelp fine-tune models, validate scoring logic, and assimilate AI-generated findings into actionable insights Collaborate closely with support operations, training, and product teams to enhance the overall customer experience. Define quality benchmarks, and ensure adherence through regular audits. Implement tools or processes to automate QC sampling, feedback loops, and reporting. Lead a small team of quality analysts (if applicable), ensuring delivery against audit SLAs What Were Looking For 3–4 years of experience in a support QA/audit role, preferably in a B2C setup (wellness, edtech, or consumer tech is a plus), or experience in customer support or BPO environments Experience with support channels like chat, voice, or email is a must Proven experience in setting up and scaling audit and quality review processes. Strong attention to detail with the ability to identify process inefficiencies and user pain points. Excellent communication and coaching skills — able to give clear, constructive feedback to agents. Hands-on with support QC tools, CRM/ticketing systems, and Excel/Sheets for reporting and data slicing. Ability to thrive in a fast-paced, evolving environment with a strong ownership mindset. Strong process orientation and data-driven decision-making.
Posted 1 week ago
0.0 - 1.0 years
2 - 5 Lacs
Navi Mumbai
Work from Office
Repono Warehousing Pvt Ltd is looking for Management Trainee to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles Participate in projects and initiatives to demonstrate competence and add value to the organization Provide support to managers and teams, as needed Attend meetings, conferences, and other training events to expand knowledge and network with other professionals Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes Strong commitment to learning and professional development and be open to feedback and constructive criticism Excellent communication, interpersonal, and problem-solving skills
Posted 1 week ago
3.0 - 8.0 years
4 - 8 Lacs
Pune
Work from Office
Emcure Pharmaceuticals Limited is looking for Assistant Manager - Quality Control to join our dynamic team and embark on a rewarding career journey Quality Control Processes: Develop, implement, and manage quality control processes, procedures, and protocols to ensure the organization's products or services meet quality standards Quality Standards: Ensure that the organization complies with relevant quality standards and regulations, which may include ISO standards, industry-specific certifications, and customer-specific requirements Quality Inspections: Oversee quality inspections and tests at various stages of production or service delivery to identify defects or deviations from quality standards Data Analysis: Collect and analyze data related to quality control, using statistical methods and quality management tools to identify trends and areas for improvement Quality Audits: Coordinate and participate in internal and external quality audits to assess compliance with quality standards and identify areas for enhancement Documentation: Maintain accurate records and documentation of quality control processes, inspection results, audit findings, and corrective actions taken Supplier Quality: Collaborate with suppliers to ensure that they meet quality standards and specifications, assess supplier performance, and address any quality issues Team Leadership: Supervise and provide guidance to quality control teams or inspectors, assigning tasks and monitoring their performance
Posted 1 week ago
1.0 - 2.0 years
2 - 5 Lacs
Noida
Work from Office
Conduct inward quality checks of inventory items, including electronic and mechanical UAV components. Support implementation of ISO 9001:2015 and AS9100D quality management systems. Basic knowledge of QC tools for routine quality inspections and root cause analysis support. Assist in internal quality audits and report preparation. Maintain quality records, calibration logs, and QA documentation. Coordinate with Stores and Production for non-conformance handling and re-verification. Monitor the production phase of UAV. Assist in performance and usability testing to ensure product quality. Inventory management. Support inventory quality management, including tagging, traceability, segregation of non-conforming items, and re-verification of stored parts. Work with the Stores team to implement FIFO, rejection handling, and documentation for damaged or obsolete stock. Assist in stock audits and reconciliation from a quality perspective. Coordinate with suppliers and internal teams for replacement of defective or short-received materials. Requirements: Familiarity with ISO 9001:2015, AS9100D, and basic quality control instruments. Strong attention to detail with good documentation and communication skills. Working knowledge of inventory systems, ERP platforms, and stock traceability practices. Preferred Qualification: Diploma/B.E./B.Tech in Mechanical, Electronics, Electrical, or related technical discipline. 12 years of experience in QA/QC roles, preferably in manufacturing or aerospace. Experience in the UAV/Drone industry will be considered a significant advantage. Certification in Quality Management will be an advantage. Number of openings : 01
Posted 1 week ago
0.0 - 3.0 years
1 - 3 Lacs
Prakasam, Maddipadu
Work from Office
Roles and Responsibilities Maintain accurate records of all quality-related activities and reports. Conduct quality audits, internal audits, BMR review, capa, change control, GMP compliance, deviation management. Ensure adherence to cGMP guidelines during production runs. Identify areas for improvement through continuous monitoring of processes and implement corrective actions. Collaborate with cross-functional teams to resolve quality issues and improve overall productivity. Document issuance (i.e., Batch Manufacturing Record , Lab Note Book, Log books, analytical work sheets, SOP formats etc.,) Review of executed documents (e.g., Batch Manufacturing Record, analytical work sheets Equipments usage log books, area cleaning records, calibration records, preventive maintenance records, Lab Note Book,) Retrieval and archival of quality management system related documents. Preparation of annual schedules (GMP training schedule and On Job Trainings, Preventive Maintenance, Equipment calibration, Internal Audit and Management Review Meeting) and conducting according to these schedules. Initiate the change control, deviation related to quality functions. Preparation of Certificate of analysis Coordinating with External Testing Laboratories. Reviewing the completed analytical reports, Calibration reports for its compliance. Reviewing the Instrument/Equipment master Calibration schedules for its compliance. Assistance for the new analytical method development and validation as per the guidelines.
Posted 1 week ago
0.0 - 4.0 years
0 - 0 Lacs
dehradun, haridwar, nainital
On-site
Job description Contact info : 78,34,98,21,39 Quality Control: Responsibilities: * Conduct quality checks on products/services * Ensure compliance with industry standards & customer requirements * Manage documentation processes * Oversee quality control procedures Implementing and maintaining quality control procedures, including inspections, testing, and monitoring processes. Compliance: Role: Quality Engineer Employment Type: Full Time, Permanent Role Category: Production & Manufacturing Education UG: B.Tech/B.E. in Any Specialization Location : Home state Accommodation Free Salary : 22k 45k Per Month Contact info : 78,34,98,21,39
Posted 1 week ago
7.0 - 12.0 years
7 - 13 Lacs
Ludhiana, Baddi
Work from Office
Role & responsibilities Creates and implements company quality standards at Loan License sites. Accomplishes quality assurance objectives by monitoring, reviewing, and enforcing policies and procedures at all sites. Trains and motivates employees to ensure that quality standards are met. Achieves quality assurance operational objectives by contributing to information analysis. Meets financial objectives by estimating requirements, preparing annual budgets, and scheduling expenditures. Develops quality assurance plans by conducting hazard analyses and monitoring procedures. Validates quality processes by establishing product specifications and quality attributes. Assists in the recruiting process. Maintains and improves product quality by completing product, company, system, and compliance audits. Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends.
Posted 1 week ago
15.0 - 20.0 years
19 - 30 Lacs
Chennai
Work from Office
Dear Candidate, We have an opening for a Quality Manager (Platform Screen Doors), Chennai Overall Experience Minimum total experience: 15 years Relevant PSD project experience: At least 8 years Cost to Company Open for deserving candidate Brief Roles & Responsibilities : Ensure compliance with technical specifications, Quality Assurance Plans (QAPs). Maintain product traceability records and submit technical data to customers and manage quality-related communications. Audit to identify and resolve quality issues proactively. Maintain records for internal and external audits and ensure timely submission of reports and other related documentations. Familiarity with relevant quality standards (ISO 9001) and regulatory requirements. Education profile: Bachelors degree in Mechanical, Electrical, or Industrial Engineering. If you are interested in this position send your profile on hrfilmed@bpopioneers.com
Posted 1 week ago
1.0 - 3.0 years
2 - 4 Lacs
Chennai
Work from Office
Greetings from eNoah iSolution! Hiring - Quality Analyst - Work form office Position- Process Associate/ Sr.Process Associate Experience: 1-3 Years Any degree Job Location: Chennai ( Taramani ) Shift : Night Shift ( 7 pm to 5 am ) Salary - Based on their interview Performance Notice Period : Immediate Joiner only Job Requirements: Roles & Responsibilities: Monitor and evaluate recorded calls for quality, compliance, and customer experience. Assess agent adherence to scripts, communication skills, and process guidelines. Identify performance gaps and recommend coaching or training needs. Prepare and maintain detailed quality assessment reports. Document non-compliance issues and communicate findings to relevant teams. Collaborate with operations and training teams to improve processes and agent performance. Ensure compliance with company policies, client requirements, and legal regulations. Participate in calibration sessions to maintain consistent quality standards. Support quality-related escalations and contribute to resolution efforts. Stay updated on client guidelines, industry standards, and quality best practices. Interested candidates share resume to 7708660402(whatsapp) and schedule your interviews. Interview time - 6PM to 7PM Location: eNoah iSolution India Pvt Ltd, Elnet Software City, Admin Block, 1st floor , Rajiv Gandhi Salai, Tharamani, Chennai, Opposite to Thiruvanmiyur Railway Station. Near ICICI ATM Thanks & Regards, Pavithra V HR
Posted 1 week ago
10.0 - 18.0 years
30 - 40 Lacs
Pune
Work from Office
Quality Manager for Automotive industry - 10 to 18 Years at Pune. Position - Quality Manager Experience - 10 to 18 Years Location - Pune Job Description: Extensive experience in conducting Design FMEA, systematically identifying potential failure modes, their effects, and the causes within mechatronic systems. A deep understanding of Automotive SPICE framework, functional safety standards ISO 26262, cyber security standards ISO 21434. Experience in IATF 16949 and its application throughout the supply chain. Experience in implementing Automotive SPICE for software process assessment and improvement in the automotive industry. Experience to conduct comprehensive risk assessments related to both functional safety and cyber security aspects. If interested, please share cv on omkar@hrworksindia.com Regards, Omkar 8208497043
Posted 1 week ago
2.0 - 5.0 years
6 - 10 Lacs
Noida
Work from Office
We are looking for a Software Quality Assurance (SQA) Audit Executive with experience in auditing software development processes and ensuring compliance with quality standards. The role involves working closely with project and QA teams to evaluate, document, and improve process adherence across projects using tools like JIRA. Candidates with a background in SDLC, Agile, and QA practices will thrive in this role. Key Responsibilities: Conduct software process audits across managed services and fixed-price development projects. Track quality metrics, timelines, and deliverables using JIRA. Identify deviations, process gaps, and improvement areas, and report findings. Prepare and submit audit reports to senior stakeholders. Work collaboratively with project managers and quality teams to mitigate risks. Contribute to defining and improving quality benchmarks and audit standards. Ensure proper communication and coordination regarding process and quality issues across teams. Desired Candidate Profile: 2-5 years of experience in Software QA or Process Auditing. Hands-on experience with JIRA or similar project tracking tools. Good understanding of Software Development Life Cycle (SDLC) and Agile methodologies . Excellent analytical, communication, and documentation skills. Attention to detail with a strong sense of responsibility and process orientation.
Posted 1 week ago
8.0 - 13.0 years
30 - 35 Lacs
Bikaner
Work from Office
Position: HSE Engineer. Contract: On Contract Role. Actively support and participate in various management system audit like IMS internal audit, Quality audit, Safey audit. Plan & conduct safety & environmental Inspection (including Legal compliance) within sites. Identify the improvement points to strengthen the implementation of HSE system. Sound knowledge on Risk management process related Operational activities for PV Solar project to identify hazards and define control measure to ensure safety at site. Understand the Environmental Aspect and Impact related to Operational activities for PV solar project to ensure environmental requirements are met. Lead and drive HSE management system to ensure Zero LTI at site. Maintain HSE records and statistics updated, orderly and easily retrievable manner. Monitor, Support, Guide to contractors on hazardous, Non-hazardous and battery waste management as per Rajasthan State Pollution Control Board. Extend active support in organizing contractor reviews on Mock drills, HSE committee meeting, Safety Quiz, Safety survey etc. Support on Mock drill on various aspects. Define actions on identified observations to monitor and improve the emergency response during emergency at site. Lead to celebrate various days (like Road & National safety week, Electrical safety day, Environmental day & world health and safety day) at site. Plan and execute the Safety Walk along with the contractor to identify the safety observations in term of unsafe acts & conditions. Corrective measures to be defined to monitor through tracking sheet for closure & implementation. Reporting of all incidents and maintained records. Actively participate in incident investigation process and ensure implementation at site. Involve and Support on Social initiaves taken up during operational phase. Maintain the training records which execute at site (like attendance sheet, participant feedback form) and submit to HR Dept. We are recruiting a HSE Engineer to join one of our leading multinational clients and their expanding team. This position is based in Bikaner and offers an excellent opportunity for experienced proposal management professionals in the Renewables Energy sector. B.E OR Diploma in Electrical Engineering Plus Safety qualification (Advanced diploma in Industrial Safety from state technical boards is must) For B.E 8 years or Diploma with 10 years of experience in managing Safety & Environmental area in Solar) + Minimum 3 years of experience during Operation and Maintenance phase. Experience in Wind farms site is an added advantage. Good Communication & Presentation skills. Qualified auditor for safety management System. Sound knowledge on Environment, Occupational health- safety Management System including legal requirements related to PV solar. Able to speak Hindi and English.
Posted 1 week ago
10.0 - 15.0 years
10 - 15 Lacs
Bengaluru
Work from Office
Supplier Quality Manager will play a crucial role in ensuring the quality and reliability of our suppliers. You will be responsible for driving supplier quality conformity management, managing supplier claims and quality issues, and contributing to the quality assurance aspects of supplier contracts. Your efforts will help us maintain high standards and continuous improvement in our supplier relationships. You have: University degree in Economics, Technics, Quality, Engineering or equivalent Minimum 10 years' experience within Telecom/High-tech industries Good awareness of standards ISO 9001 and TL 9000 standards Advanced English skills and (local language) Experience in Salesforce and Office suite It would be nice if you also had: Knowledge of 8D, Lean/6S methods, experience with standards ISO 22301; ISO 27001 and ISO 14001 Experience in Supplier relationships / Purchasing Auditors certifications in ISO 9001/TL 9000 Supplier Quality Conformity ManagementLead initiatives to ensure suppliers meet quality standards and compliance requirements. Supplier Claims and Quality IssuesManage and resolve supplier claims and quality-related issues efficiently. Supplier Quality Performance EvaluationOrganize and conduct surveys to evaluate supplier quality performance. Quality Assurance in Supplier ContractsContribute to the development and implementation of quality assurance measures in supplier contracts. Continuous ImprovementImplement continuous improvement programs, including supplier audits, assessments, and CIP (Continuous Improvement Programs). Develop expertise in supplier quality management and conformity. Enhance skills in managing supplier relationships and resolving quality issues. Gain experience in conducting performance evaluations and quality assurance.
Posted 1 week ago
3.0 - 5.0 years
1 - 5 Lacs
Mumbai
Work from Office
About The Role Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for A Marketo operator responsible for implementing a newsletter strategy and deploying to customers manages end-to-end campaign execution, including building and scheduling email newsletters, segmenting customer lists, optimizing content for engagement, and tracking performance metrics. This role requires strong proficiency in Marketo s email marketing and automation tools to ensure timely, personalized, and effective customer communications that align with broader marketing goals. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 week ago
5.0 - 8.0 years
3 - 7 Lacs
Kolkata
Work from Office
About The Role Skill required: Talent & HR - Talent Management Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5-8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processSupport workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processesstrategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards. What are we looking for " Work with the QA Lead to confirm that the appropriate style guide and client standards have been established for the client project(s).Learn the clients standards.Identify, track, and report on the quality status of client deliverables.Review project deliverables to ensure:oInstructional quality meets the defined objectives and product specifications, if applicable;oThey are free of spelling/grammatical/punctuation errors;oConciseness;oReduced repetition of information, unless specifically required by design, if applicable;oCompliance with agreed style guide and client standards (including tone/voice);oConsistency (formatting, use of terms, and so on), if applicable.Track and communicate errors in the defined categories for each deliverable.Provide feedback to the stakeholders.Work with the QA Lead in addressing barriers to quality development and coaching team members to address these gaps and improve quality.Provide reporting documents to the QA Lead as needed.Maintain a log of projects to ensure proper time tracking.A minimum of three years experience in copy editing, proofreading, or reviewing instructional material, preferably in the digital medium.Proven knowledge of English grammar and different English dialects.Excellent command over written and verbal English, strong communication skills.Keen attention to detail.Familiarity with style guides such as the Chicago Manual of Style or in-house style guides.Proven expertise in using MS Office, mainly Word, PowerPoint, and Excel.Ability to work with stringent timelines; flexibility and agility to adjust to changing schedules.Ability to work with a range of subjects and client requirements.Ability to work independently with minimal direction. " Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 week ago
0.0 - 1.0 years
3 - 5 Lacs
Bengaluru
Work from Office
About The Role Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.This individual will be responsible for auditing and ensuring the quality of technology systems and processes, in accordance with established standards, policies, and best practices. The role requires an analytical mindset, excellent problem-solving skills, and the ability to work in a collaborative environment to ensure compliance with quality standards. Eligibility 2+ years experience in OTC / Collections Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Problem-solving skillsAbility to work well in a teamCommitment to qualityAbility to handle disputesStrong analytical skillsStrong written and verbal communication skills. Ability to work independently as well as in a team-oriented, collaborative environment. Attention to detail and ability to prioritize tasks effectively. Experience in order to cash activities Experience in Collections process 1.Strong understanding of quality control principles, audit methodologies, and compliance requirements. 2.Proven experience in quality auditing, technology operations, or quality assurance in Collections Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts1.Collaborate with global quality, process improvement and delivery teams to define learning requirements and establish quality methodologies. 2.Educate, socialize, and audit quality processes organization-wide. 3.Oversee all quality activities including compliance audits, issue resolution, and provide quality assurance approvals. 4.Review documentation and ensure compliance with project-specific requirements. Qualification Any Graduation
Posted 1 week ago
1.0 - 3.0 years
1 - 4 Lacs
Mumbai
Work from Office
About The Role Skill required: Supply Chain - Warranty Management Designation: Quality Auditing Associate Qualifications: BE Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We work with global automotive OEM for working on global warranty claims and identify cost saving opportunities.You will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for Automobile or mechanical engineer with Quality/ warranty experience. Automotive service technicians with hands on experience. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BE
Posted 1 week ago
1.0 - 3.0 years
1 - 4 Lacs
Mumbai
Work from Office
About The Role Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Ability to work well in a teamAdaptable and flexibleCommitment to qualityWritten and verbal communicationAgility for quick learning Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 week ago
10.0 - 15.0 years
17 - 18 Lacs
Hyderabad
Work from Office
Work Mode: On-site (Work from Office) Key Responsibilities • Conduct independent quality reviews of Individual Case Safety Reports (ICSRs) with a strong understanding of the end-to-end ICSR process • Oversee the quality review of aggregate safety reports (preferred but not mandatory) • Develop and maintain the lifecycle of Standard Operating Procedures (SOPs) • Manage the change control system and handle deviations or non-conformances, including investigations, root cause analysis, implementation of corrective and preventive actions, and monitoring of effectiveness • Identify and implement process improvements and best practices in PV quality assurance methodologies • Maintain and update training matrices and ensure delivery of relevant and timely training programs • Prepare for audits and inspections by coordinating data requests and communication with internal teams and external authorities • Address audit findings and implement corrective and preventive actions as required • Monitor compliance and risk across multiple projects at defined intervals • Conduct regular quality review meetings and ensure documentation and follow-up on action points Desired Skills & Attributes: • Good understanding of PV quality systems, compliance processes, and regulatory expectations • Ability to independently manage quality review activities and provide constructive feedback • Strong problem-solving skills with a practical approach to handling deviations and driving improvements • Good communication skills with experience in coordinating across multiple teams • Comfortable working in a fast-paced environment with shifting priorities Preferred Background : Experience in pharmacovigilance quality assurance with exposure to both pharmaceutical companies and service-based organizations Prior experience in pharmacovigilance operations is an advantage. Educational Qualifications : Bachelors or masters degree in pharmacy or a related field. Experience :10 to 15 years of relevant experience in pharmacovigilance quality assurance Previous experience in leading or mentoring teams is preferred
Posted 1 week ago
3.0 - 8.0 years
5 - 9 Lacs
Gurugram
Work from Office
About The Role Project Role : Manufacturing Engineering Practitioner Project Role Description : Define processes to fabricate, assemble, inspect and test new products and machines based on production engineering and design principles. Define the supporting tools and fixtures needed for production. Develop procedures, product specifications and define the quality standards and inspection methods. Must have skills : Network Engineering Planning and Deployment Solution Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Manufacturing Engineering Practitioner, you will define processes to fabricate, assemble, inspect, and test new products and machines based on production engineering and design principles. You will also develop procedures, product specifications, and define quality standards and inspection methods in a creative and innovative work environment. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Develop innovative processes for fabricating, assembling, inspecting, and testing new products and machines.- Design and implement supporting tools and fixtures required for production.- Create and document procedures, product specifications, and quality standards.- Define inspection methods to ensure product quality.- Collaborate with cross-functional teams to optimize production processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Engineering Planning and Deployment Solution.- Strong understanding of production engineering principles.- Experience in developing manufacturing processes.- Knowledge of quality control and inspection methods.- Good To Have Skills: Experience with process optimization techniques. Additional Information:- The candidate should have a minimum of 3 years of experience in Network Engineering Planning and Deployment Solution.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 1 week ago
1.0 - 3.0 years
1 - 4 Lacs
Chennai
Work from Office
About The Role Skill required: Sales Operations - Retail Credit Underwriting Designation: Quality Auditing Associate Qualifications: Any Graduation Years of Experience: Experienced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Applied Technology & Operations for Markets (ATOM) is a multi-client processing on-demand service platform. A trade processing service for the trading and treasury entities of our clients that they can plug onto in parts or entirely while focusing their efforts on what differentiates them on the market. ATOM BPaaS leverages cloud hosted architectures to deliver high quality run and change services. It integrates infrastructure and IT management services with business processes execution supported by an orchestrated layer of intelligent operations assets. Looking for someone with capital market experience The Corporate Action Operations team focuses on handling claim validation and processing of payments to clients on a global perspective and reviewing corporate action events using database systems. The team is responsible for dealing with debt security issues in the US market, finding discrepancies between custody and accounting records, analyzing asset servicing and managing corporate action events like notification, data capturing, validation, and processing of mandatory corporate action events announced in the market. The team is also responsible for handling end to end processing of fixed income products like dividends, bonds, funds, and validation events. What are we looking forCommitment to quality Problem-solving skills Results orientation Strong analytical skills Written and verbal communication Roles and ResponsibilitiesIn this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts What are we looking for Commitment to quality Problem-solving skills Results orientation Strong analytical skills Written and verbal communication Roles and ResponsibilitiesIn this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 week ago
3.0 - 5.0 years
1 - 5 Lacs
Hyderabad
Work from Office
About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Arabic - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. As a Quality Auditor, you will be:Responsible for Quality Audits ensuring service meets the client and org goals and standards of quality. Need to enforce the defined policy guidelines for all workflows assigned under the Content Moderation scope.Need to ensure timely quality insights are shared to drive process improvements.Should ensure timely feedback and individual performance development is tracked and reported.Should work with the core Operations Team and drive overall quality standards defined as per the process.Note- The reviewed/audited content could be sensitive or of graphic natureAssess the quality of analysts on the project.Meet volume and quality targets for all quality assurance audits.Develop and maintain knowledge of client and their business needs processes.Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements.Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training. What are we looking for Participate in process calibration sessions with clients and cross-vendor.Take accountability for effectively handling escalations.Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction.Assist with monitoring and tracking incidents to ensure timely resolution.Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performanceContent Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry.Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio.Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content.Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately.Decision Making:Skill in making well-informed and consistent content approval or rejection decisions.Risk Assessment:Capability to assess the potential risks associated with various types of content.Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement.Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions.Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs.Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Previous experience evaluating quality preferred.At least 2 years overall experience and at least 1 year in Content Moderation related work Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsThis is a Work from Office RoleMust be open to working in a 24/7 environment.Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and Arabic language skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skills Qualification Any Graduation
Posted 1 week ago
3.0 - 5.0 years
1 - 5 Lacs
Hyderabad
Work from Office
About The Role Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Hindi - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. As a Quality Auditor, you will be:Responsible for Quality Audits ensuring service meets the client and org goals and standards of quality. Need to enforce the defined policy guidelines for all workflows assigned under the Content Moderation scope.Need to ensure timely quality insights are shared to drive process improvements. Should ensure timely feedback and individual performance development is tracked and reported.Should work with the core Operations Team and drive overall quality standards defined as per the process.Note- The reviewed/audited content could be sensitive or of graphic natureAssess the quality of analysts on the project.Meet volume and quality targets for all quality assurance audits.Develop and maintain knowledge of client and their business needs processes.Develop and maintain an understanding of client Service Level Agreements and the department s key performance requirements.Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training. What are we looking for Participate in process calibration sessions with clients and cross-vendor.Take accountability for effectively handling escalations.Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction.Assist with monitoring and tracking incidents to ensure timely resolution.Deliver individual and group feedback, provide coaching sessions, motivating, and encouraging analysts to improve performance.Content Moderation Guidelines:In-depth understanding of content moderation guidelines and policies specific to the platform or industry.Digital Literacy:Familiarity with various types of online content, including text, images, videos, and audio.Attention to Detail:Keen eye for identifying inappropriate, offensive, or harmful content.Policy Interpretation:Ability to interpret and apply content moderation policies consistently and accurately.Decision Making:Skill in making well-informed and consistent content approval or rejection decisions.Risk Assessment:Capability to assess the potential risks associated with various types of content.Data Analysis:Basic data analysis skills to identify trends, patterns, and areas of improvement.Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions.Quality Assurance:Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills in creating reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, and manage coaching logs.Cultural Sensitivity and Resilience:Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Previous experience evaluating quality preferred.At least 2 years overall experience and at least 1 year in Content Moderation related work Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsStrong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and Hindi language skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsThis is a Work from Office RoleMust be open to working in a 24/7 environment. Qualification Any Graduation
Posted 1 week ago
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