1492 Quality Audit Jobs - Page 3

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Training (Ops) Experience: 1-3 Years

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Retail Banking(Card Operations) Experience: 1-3 Years

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

We are seeking a highly motivated and skilled Quality Assurance Planner to join our team, focusing on ensuring quality throughout the value chain in R&D projects. The successful candidate will collaborate closely with cross-functional teams to maintain and enhance quality standards in our product development processes. Key Responsibilities: 1. Quality Assurance in R&D Projects: Ensure adherence to quality standards throughout the value chain within the specific area of focus by actively participating in R&D projects from a quality management perspective. 2. Quality Reporting: Prepare quality reports and establish a robust reporting framework while identifying and implementing measures for quality improvement in coordination with management. 3. Quality Functions in Projects: Coordinate or take ownership of quality-related responsibilities in projects until handover to serial production. 4. Customer Requirements: Ensure customer requirements are addressed in projects. Document and monitor customer requirements, communicate deviations within the project and, if necessary, escalate to management. Execute reviews, assessments, and audits. 5. Quality Planning: Develop and maintain quality assurance plans in product development, conduct milestone reviews, and oversee verification and validation processes. 6. Risk Management: Conduct risk analyses (e.g., FMEA) to ensure compliance with functional safety requirements and escalate quality risks to management while proposing solutions collaboratively with project leaders. 7. Quality Issues Resolution: Address specific quality issues and handle customer complaints during pre-series production, including product releases and initial samples. 8. Quality Development Reporting: Report on quality development within projects, including preparation of presentations in coordination with project leaders. Competency Profile: Qualifications and Skills: - Bachelors degree in Engineering, Quality Management, or a related field. Proven experience in quality management within R&D environments. Strong analytical skills with a focus on risk assessment and mitigation strategies. Excellent communication and interpersonal skills to effectively engage with cross-functional teams and stakeholders Knowledge of quality assurance methodologies and tools (e.g., FMEA, audits). Ability to manage multiple projects simultaneously and work to tight deadlines. Proficient in quality reporting and performance analysis. Experience in customer-focused quality functions is a plus. Interested candidates please share your updated profiles at anuj.parmar@claas.com and for any query please connect at: 9878330503

The position is responsible for overseeing assigned food and beverage/culinary operations to ensure guest and employee satisfaction while maintaining standards and achieving financial goals. As a candidate, you should have a high school diploma or GED with 3 years of experience in the food and beverage, culinary, or related professional area. Alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of experience in the relevant field is also acceptable. In this role, you will assist in food and beverage operations by creating a property environment that promotes motivation, empowerment, teamwork, continuous improvement, and exceptional service. Providing excellent customer service to all employees, responding promptly to concerns, utilizing coaching skills, and motivating staff to address guest and employee-related issues are key responsibilities. Ensuring exceptional customer service is paramount, requiring a deep understanding of the brand's service culture and setting service expectations for both internal and external guests. Taking ownership of guest complaints or problems until resolution, following up to ensure satisfaction, and developing relationships with guests to foster repeat clientele are essential aspects of this position. Additionally, you will be expected to comply with all corporate accounting procedures and assist the General Manager as necessary with the annual Quality audit. Marriott International is an equal opportunity employer committed to fostering a diverse workforce and maintaining an inclusive, people-first culture that values non-discrimination on any protected basis. Tribute Portfolio, a family of independent hotels united by a shared character, passion for unique design, vibrant social scenes, and authentic experiences, offers a distinctive environment where individual brands tell their own design story, engage with local communities, and showcase their unique brand identity. By joining Tribute Portfolio, you become part of a brand portfolio within Marriott International, where you can excel in your work, fulfill your purpose, be a valued member of a global team, and strive towards personal growth and development.,

Davies is seeking a highly organised and self-motivated professional to join our Life & Health team as an Administrator Team Leader. In this role, you will provide leadership, guidance, and direction to a dedicated team, ensuring the achievement of key results and operational excellence. Your responsibilities will include overseeing document indexing, imaging, quality audits, data entry and the review of Proof of Loss (POL), as well as processing policy documents and claims. You will play a critical role in handling sensitive files and processing essential documents to support our US operations. This is an excellent opportunity for a proactive and detail-oriented individual looking to make an impact within a dynamic and collaborative environment.

You ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission to serve patients drives all that we do. It is key to our becoming one of the world s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role. What you will do Let s do this. Let s change the world. In this vital role you will Support the R&D quality Audit and help to build quality into everything Amgen does. Data entry into Amgen s Quality System of approved audit responses Audit resourcing/planning Quarterly Investigator Site audit planning including identifying audit resourc es t hrough risk assessment of audit targets on a regular basi s Yearly planning of other audit types including internal process/Service Provider and Affiliate Audits Updating Audi t tracking and accountability t ools and distrib uting/communicatin g all ocations to the audit teams Compiling Audit reporting metrics and communication Manage Audit documentation and filing Supporting outsourced audits by: Supporting outsourced audit resourcing/planning for Audits Provide necessary tools, reports/documentation, and access to systems for outsourced Audits Review initial draft audit reports, audit responses and debrief slides. Schedule and facilitate Quality Lead (pre-audit meetings) and audit debrief meetings QC Data entry into AMS of audit findings Confirming data entry into RDCS of approved audit responses Oversee timelines met for issuance of Initial audit reports; review of audit responses and issuing Final Audit Reports Provide guidance and resolve queries from external Audit vendors Weekly Meeting with external audit vendor to review tasks and status of audits Communicate noncompliance to Manager Administrative Support (includes maintaining & updating distribution lists and templates) Data entry/QC in to the Audit Management System (Trackwise) of audit findings Administrative support for audit resourcing/planning Manages Audit documentation and filing Ensures that the Audit Archive is updated with Final audit reports and closure memos and Plans/Agendas where applicable Follow up with CAPA Owners for completion dates and objective evidence Review and Append Objective evidence in Amgen s Quality System and close record What we expect of you We are all different, yet we all use our unique contributions to serve patients. The Quality professional we seek has a can do approach with these qualifications. Basic Qualifications: Master s degree in Life sciences or related field Preferred Qualifications: Minimum of 3-5 years in biopharmaceutical industry experience in Quality Management, Quality Assurance, or other relevant areas of the pharmaceutical/biotech industry where risk-based quality and quality by design are a core responsibility. Experience supporting regulatory authority inspections of clinical research, and/or pharmacovigilance activities Oversight and implementation of Quality Management Systems and experience managing quality in electronic QMS such as Veeva or Track wise. Quality Assurance Qualification/Certification (preferred)

Responsible for ensuring that products meet stringent quality standards & comply with relevant regulations, including those related to asbestos. Developing & implementing quality control procedures, conducting inspections & analyzing data Required Candidate profile Exp in the Asbestos cement sheets making industries.Strong understanding of quality control methodologies, tools, techniques, including statistical process control (SPC), Six Sigma & ISO standards.

Position: Engineer Department: Quality Assurance Position Summary: Adroit USA, an US based collaborator in developing and manufacturing class II & III medical devices is seeking a qualified and detail-oriented QA Engineer for its Bommasandra/Peenya, Bengaluru location. Join an organization with a passion for commercializing smart, effective and patient centric medical device solutions. The Engineer is a key member of the site Leadership Team and this role leads the AUSAMD in Bengaluru, supervise the activities of a team of Quality . Job Description: To be able to understand work instructions and perform Basic knowledge in APQP, PDCA, control plan SAP QM SPC 7QC tools. Coordinate with other functions to ensure smooth process of QMS/protocols. Coordinate with other functions to ensure smooth process of QMS/protocols. Visual inspection of final parts after machining and after plating Having knowledge of in process activities Having knowledge of 1st off inspection activities Document control to ensure correct revision levels Monitoring final inspection as per control plan, as per documentation of project Understand the drawings and make sure that all specified points or dimensions are properly inspected to prepare a document. Knowledge of using VMS, Vernier calliper, micrometre, height gauge, slip gauges, plunger dial gauges Profile projector etc. Knowledge in GD&T. Working on ISO 13485 documentations and filings. Inhouse inspection, rejection and rework report, and handling supplier quality issues & in house complaint. Knowledge, And Skills Knowledge in GD&T. Working on ISO 13485 documentations and filings. knowledge in APQP, PDCA, control plan SAP QM SPC 7QC tools. Keywords To be able to understand work instructions and perform. To be able to read write of protocols and the function and follow ups. Good Communication skills Computer Knowledge. Qualification / Experience Diploma in Mechanical Engineering (DME) with 03 Years & Bachelor of Engineering in Mechanical (BE) 2+ years of experience. Job Function: (Incoming & calibration) Industry: AUSA Medical Devices Private Limited What's on Offer: Attractive salary package and Friendly environment, Canteen Facility & Medical Insurance. 1 of 2

Job Title: Quality Assurance Officer. Department: Quality Assurance Location: Kamothe - Navi Mumbai Job Summary: The Quality Assurance Officer ensures that all lube oil products meet regulatory, industry, and company quality standards. This includes overseeing testing procedures, documentation, compliance with safety standards, and continuous improvement in the production process. Key Responsibilities: Identify internal and external issues affecting product quality. Understand customer needs and expectations and implement the same. Maintain updated documentation of scope, processes, and interested parties. Tool box talk , training and training evaluation workers Participate in risk-based thinking and identify risks related to product quality (e.g., contamination, wrong additive dosing). Assist in setting organization quality objectives and monitoring Preparation of FMEA, control plan. Maintain infrastructure and environment for quality blending, filling, and testing. Control documentation (work instructions, records) Calibrate and maintain process equipments. Ensure effective control of blending, filling, labelling, and dispatch operations. Maintain nonconformity record and its effective control Conduct internal quality audits as per schedule. Support management review meetings with quality data and analysis. Collect customer feedback and evaluate satisfaction levels. Handle customer complaints by performing root cause analysis (RCA). Implement corrective and preventive actions. Continuous improvement initiatives in receipt, blending, filling, and dispatch processes, control of filling line on daily basis. Daily shop floor quality checks/doc audit To face customer audits Education: Bachelor's or Master's degree in Chemistry, Chemical Engineering or a related field. Experience: 5+ years of QA/QC experience in the lubricant, petrochemical, or oil & gas industry. Soft Skills: Excellent attention to detail and analytical skills. Strong organizational and time management skills. Effective communication and team collaboration abilities.

Role & responsibilities Gap Analysis for Healthcare Accreditation Implementation of Policies/Protocols for accreditation. Internal Quality Audit and closure of the audit findings. To implement, collect data, and prepare monthly report on Quality Indicators Participate in quality improvement activities. To co drive Continuous Quality Improvement. To coordinate quality training of the staff. To coordinate conduct of center level committee meeting & closure of action points To coordinate mock drills at the center and closure of observations. To coordinate service excellence activities at the center. To ensure proper measurement of patient satisfaction & its improvement Preferred candidate profile Qualification Graduate in Clinical/ Medical Background i.e., (BDS/BHMS/BAMS/Nursing/Physiotherapy), MBA In hospital & healthcare management Experience 6 - 8 Yrs. experience in core Quality, have faced JCI/ NABH Accreditation in multi-specialty hospital. Knowledge, Skills and Abilities Required: Thorough knowledge and understanding of protocol, procedures, and standards as per NABH Guidelines Good communication Skills Proficient in MS Office. Perks and benefits Best in the industry Interested candidates cans share their resume on manali.yadav@indiraivf.in

1.Lead the process quality team. 2.Manage all quality-related issues with the manufacturing team (e.g., internal, supplier, customer). 3.Identify root causes and implement permanent corrective actions for product quality issues. Required Candidate profile 4.Communicate efficiently across the shop floor and with both internal and customer management. 5.Handle PPAP, SPC, and other quality documentation. 5.Provide training and development to team members.

Quality Head Reporting to MD, Authorized to stop the production, dispatch to correct Quality problems Responsible for conducting Product audit, Layout Inspection, Process revalidation as per the plan. Responsible for non-conforming products are not shipped Responsible for reviewing the trend of the product / process. Responsible for maintaining the calibration status of the measuring and monitoring devices Responsible for Conducting MSA for the measuring devices as per the plan AUTHORTIES: Authorized to approve and release the product before dispatch. Authorized to decide the status of non-conforming product. Authorized to visit and Audit the Suppliers to ensure their ability to meet requirements. Authorized to initiate necessary corrective actions based on product / process trend. Quality Supervisor (Sr. Engg, Q. Engg) Reporting to Quality Head, Authorized to stop the production or dispatch to correct Quality problems Authorized to segregate the parts during night shift. Responsible for the Conformance to the customer requirements Responsible for non-conforming products are not shipped Responsible for preparing the Inspection standards for the products Responsible for First off, Patrol inspection Responsible for Final inspection before dispatch Responsible for ensuring the product parameters are in line with the product specifications. Responsible for maintaining the Quality of the product in different stages Responsible for Identification and containment of non-conforming product Responsible for supporting CR in submitting corrective action reports to customer for the complaints. Responsible for conducting Regular Supplier Audit

Job Description Call Center Operations Manager cum Trainer Position Title: Call Center Operations Manager cum Trainer Location: Faridabad] Department: Customer Support / Contact Center Reporting To: [Head of Operations / Director / CX Manager] Experience: 7+ years in call center operations, with 2+ years in training and development Role Summary: This dual-role position is responsible for managing the daily operations of the call center while also leading the training and development of the agent workforce. The ideal candidate combines strong leadership skills with a passion for coaching and improving performance standards across the team. Key Responsibilities: Operations Management: Lead and supervise day-to-day call center operations to ensure optimal service levels and productivity. Monitor and analyze key performance indicators (KPIs) such as SLA, AHT, CSAT, FCR, and attrition. Manage staffing, shift planning, and resource allocation. Handle escalated customer issues and ensure prompt resolutions. Generate and present operational reports to management with actionable insights. Coordinate with Quality Assurance (QA), IT, and other departments to ensure seamless operations. Drive process improvement initiatives to enhance customer experience and operational efficiency. Training & Development: Design and conduct onboarding and induction training for new agents on systems, products, and soft skills. Identify performance and knowledge gaps through analysis and collaborate with QA to provide targeted training. Deliver refresher training and workshops to improve customer handling, compliance, and communication skills. Develop and maintain training materials, manuals, and assessments. Track training effectiveness and agent performance post-training. Create a culture of continuous learning and skill development. Key Skills & Competencies: Leadership and team management Coaching and mentoring abilities Strong verbal and written communication Data analysis and performance monitoring Instructional design and training delivery Problem-solving and decision-making Familiarity with CRM tools, dialers, and other call center technologies Empathy, patience, and customer-focused mindset Educational Qualification: Bachelors Degree in Business Administration, Communications, or a related field (Master’s preferred) Certification in Training (e.g., Train the Trainer) is a plus Working Conditions: Full-time role; rotational shifts may apply based on business needs Interested can share their CVs on manjul.maheshwari@sarvodayahospital.com or can reach on 9810094625

Responsibilities: * Conduct quality inspections using ISO standards * Ensure raw material compliance with specifications * Perform sample inspections for product acceptance * Conduct regular quality checks on production lines Health insurance Employee state insurance Leave encashment Provident fund

Manage the Quality Assurance function at manufacturing site Ensure compliance with ISO, GMP & REACH standard Develop, implement & monitor Quality Management Systems including SOPs, documentation & CAPA systems Handle customer complaints, conduct RCA Required Candidate profile 10-12 years of experience in QA, preferably in specialty chemicals Knowledge of analytical instruments, QC processes & technical documentation Strong knowledge -ISO 9001, GMP & other quality standards

Job Description: 1) Physical verification of gold ornaments, it's quantity/quality and weight etc. 2) Verification of gold pledge/release documents. 3) To conduct handover/takeover of the branch. 4) Verification and reporting of any overdue gold loan/Low Purity, Spurious accounts are re-pledged or re-pledged under higher rate. Job Requirement: 1) Any graduate with good communication skills. 3) Willing to travel within the assigned territory. Interested candidates kindly share the updated cv on bhakti.joshi@muthoot.com

Roles and Responsibilities Conduct quality audits, call monitoring, and root cause analysis to identify areas for improvement. Develop and implement corrective actions (CAPA) to address non-conformities found during audits. Collaborate with cross-functional teams to ensure compliance with quality management systems (QMS). Provide feedback on customer quality issues and work closely with customers to resolve them. Utilize various quality tools such as Pareto analysis, RCA, QC tools, Call Calibration, Feedback, etc. to drive continuous improvement. Desired Candidate Profile 3-8 years of experience in a similar role within the BPO industry. Strong understanding of Quality Management principles and practices (ISO 9001:2015). Excellent communication skills for effective collaboration with internal stakeholders and customers. Ability to analyze data from various sources using tools like 7QC, Call Monitoring, Call Quality etc. Total Experience: 5 Yrs As Assistant Manager: 1.5 Yrs BPO experience is mandatory Work location: Kolkata Interested candidates can apply here puja.vishwakarma@startek.com

Candidate should be working as a Process Trainer for a minimum of 3 years in an International BPO. Qualification - Graduate Shift - Rotational Shifts Two-way Cab Work Location - Gurgaon Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Kenedy @ 9620999035 for more details

As a Quality Engineer in the WMEL department, you will be responsible for ensuring the quality of our products and services. You will be involved in the development and implementation of quality control systems, and you will work closely with our production and engineering teams to ensure that our products meet the highest standards of quality.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience:1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Retail Banking(Card Operations). Experience:3-5 Years.

Project description Client develops ADAS/AD stack to be used in the latest ADAS/AD products by Joynext / Vinfast. Responsibilities Introduce and support ASPICE processes on the project. Definition and Creation of Quality Work products as per ASPICE level 2 Implementation of Process (Hands on experience) in the project This includes for all Project management , Support process of ASPICE Support the engineering team in implementation of process in the project Implementation of SUP.1 process area (that would implicitly cover support in all areas). Skills Must have ASPICE Provisional Assessor, Configuration management, Change Management, ADAS / AD knowledge highly desirable Nice to have Experience in ADAS / AD projects ISO 26262

Role & responsibilities Comprehensive Oversight: Manage day-to-day activities in Quality Control . Instrument Expertise: Demonstrate hands-on experience with a variety of QC instruments, including HPLC, Dissolution, and other chemical and analytical tools. Lab Development: Utilize your expertise to develop the lab, ensuring compliance with the latest Revised Schedule M requirements. Team Training: Share your knowledge and experience to train and mentor the team, fostering continuous improvement in quality. Software Proficiency: Utilize your proficiency in relevant software tools to streamline processes and enhance efficiency. Preferred candidate profile Experience: A minimum of 7 years in a Quality Control role within the pharmaceutical industry. Qualification: Hold an Approval in Quality Control. Education: Bachelor's degree in Pharmacy or above. Dedication: Exhibit a strong work ethic and dedication to maintaining the highest quality standards. Leadership Skills: Possess strong leadership and training skills. Perks and benefits