Project lead

Job Description

Overview: Would you like to help enrich the lives of learners around the world? RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM Plc have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources). Visit us here to find out more: www.rmindia.co.in Responsibilities: Application Support (Must have) Extensive knowledge in troubleshooting web applications hosted in IIS or Apache. Should be able to replicate the issues raised by customers with available information. Deep dive into the issue to find RCA in given SLAs. Troubleshot both functional issues as well as performance issues in the applications. Proactively analyze the events logs and prevent any potential issues from happening. Database - MS SQL / Postgre SQL(Must have) Expert knowledge in writing complex sql queries in ms sql server or postgresql. Should be able to troubleshoot complex stored procedures, functions etc. Troubleshoot performance issues in DB server. Create custom sql queries to work around issues, bulk update data, purge data etc. Monitoring – Azure Monitor, Cloud watch, Grafana, Ops genie (Must have) Should be acknowledging alerts triggered from various monitoring solutions and resolve them. Knowledge in creating or optimizing alerts is good to have. Also analyze logs from Azure Application Insights or tools like sumologic. Ticketing tools – ServiceNow / Jira (Must have) Experience in ticket management. Create, update and triage tickets. Maintain ticket SLAs. Cloud – Azure / AWS (Desired) Hands on experience is maintaining/troubleshooting azure/aws services. Windows/Linux VM basic level administration such as upscale/downscale, start/stop, ssh, troubleshoot logs, check disk spaces etc. Basic administration of Azure SQL or Postgres RDS clusters, performance monitoring, troubleshooting. Maintaining secrets. Storage account/S3 management activities. Basics of IAM administration. Troubleshoot issues of applications hosted in AKS/ECS clusters. Service bus queue troubleshooting. Deployment – Azure Devops / Gitlab (Good to have ) Deploying applications using existing deployment pipelines. Troubleshoot deployment failures. Scripting – Power shell / Shell (Good to have) Knowledge in writing scripts to automate tasks, setup workarounds. Experience: Exp:-3+yrs Mandatory skillset:- Azure Cloud, MS SQL, Application Support and Infrastructure Maintenance