Program Professional - Operations

Job Summary

We are seeking a detail-oriented and proactive Contingent Workforce Operations Specialist to manage and support the end-to-end operations of our contingent workforce program. The ideal candidate will have hands-on experience with tools like Fieldglass, CLM, and ServiceNow, and will be responsible for ensuring smooth onboarding, compliance, reporting, and communication between suppliers, hiring managers, and internal teams.

Key Responsibilities

• - Oversee end-to-end operations for contingent workers, including onboarding, offboarding, conversions, contract amendments, extensions, and bill rate adjustments.

• Facilitate the execution of MSA, NDA, SOW, and TPA agreements by coordinating with suppliers, legal teams, and program managers.

• Conduct orientation sessions to ensure smooth onboarding for new contingent workers.

• Generate and analyze operational reports using Fieldglass to support data-driven decision-making.

• Monitor timesheet submissions and follow up with suppliers and hiring managers to ensure timely approvals.

• Manage ServiceNow tickets pertaining to contingent workforce operations.

• Drive continuous improvement through research and development initiatives focused on process automation.

• Support supplier onboarding in Fieldglass and deliver comprehensive training on system functionalities.

• Actively participate in internal audits to ensure compliance and operational accuracy.

Required Skills & Qualifications

• - 3–5 years of experience in contingent workforce operations or a similar role.

• - Proficiency in Fieldglass, CLM tools, ServiceNow, and MS Office (especially PowerPoint and Excel).

• - Strong communication and coordination skills.

• - Ability to manage multiple stakeholders and meet tight deadlines.

• - Analytical mindset with a focus on process improvement and automation.

Preferred Qualifications

• - Experience working in a global or large-scale enterprise environment.

• - Familiarity with contract and vendor management processes.

• - Exposure to HRIS or VMS platforms