Program Manager - Cross Sell

Key Responsibilities:

Relationship Building And Management

• Act as the primary point of contact for a portfolio of existing loan customers
• Develop and maintain strong, trust-based relationships with sellers through regular communication, proactive engagement, and a deep understanding of their business needs and financial goals
• Ensure high levels of customer satisfaction by providing exceptional service and acting as an advocate for their needs within the organization
• Establish approachability and build rapport to facilitate open discussions about their financial requirements
• Provide priority service to assigned sellers, ensuring timely responses and efficient resolution of queries or concerns
  

Cross-Selling And Upselling

• Proactively identify opportunities to cross-sell relevant financial products and services (e.g., additional loan products, insurance, payment solutions, business tools) based on the sellers & current and potential future needs
• Effectively upsell existing loan customers to higher-value products or services that align with their growing business requirements
• Develop and implement targeted strategies and campaigns to maximize cross- selling and upselling conversions within the assigned portfolio
• Clearly articulate the features, benefits, and value proposition of various financial products and services to sellers
• Conduct thorough needs analysis to recommend the most suitable solutions for each seller
  

Target Achievement And Performance Monitoring

• Be responsible for achieving and exceeding assigned targets for cross-selling and upselling revenue, product penetration, and other key performance indicators (KPIs)
• Analyze sales data and identify trends, opportunities, and areas for improvement
• Implement effective sales techniques and strategies to consistently meet and surpass targets
• Maintain accurate records of customer interactions, sales activities, and outcomes
  

Why Join Us?

• Opportunity to lead and shape the technology landscape of a rapidly growing fintech
  

• Work on cutting-edge digital lending solutions with industry-leading professionals.
• Competitive salary and benefits for the right candidate.
• A collaborative, innovative, and dynamic work environment.