917 Process Training Jobs - Page 13

Role & Responsibilities: 1. Developing Training Strategy (30%) Training Planning: Develop and implement the organization's training strategy and annual training plans based on identified business needs and skill gaps. Needs Analysis: Conduct training needs analysis (TNA) at various levels within the Operations team to identify current and future capability gaps. Roadmap Creation: Establish structured training roadmaps for different employee segments, including leadership and frontline operational teams. 2. Training Design & Execution (50%) Training Program Design: Design relevant and effective training courses and programs tailored to the identified needs, including induction, refresher, and capability-building modules. Program Implementation: Plan, schedule, and roll out nominations for training programs. Deliver or coordinate delivery, and measure program effectiveness through assessments and feedback mechanisms. Vendor & Partner Management: Identify, evaluate, and manage relationships with external training partners, content developers, certification bodies, and learning agencies. Innovative Learning Methods: Leverage modern instructional design practices, adult learning principles (andragogy), and multimedia tools to enhance learning experience and engagement. Cross-functional Collaboration: Liaise with the Operations, Product, HR, and other departments to ensure alignment and integration of training initiatives. Trainer Certification & Quality: Manage the Trainer Certification Program and oversee the assessment of trainers using the Training Quality Score (TQS) framework. Policy Adherence: Serve as the custodian of the Training Policy and ensure its compliance and proper implementation across locations. Content Repository Management: Maintain a centralized repository of all training content, including induction programs (PROP/IND), refreshers (RTP), capacity building training (CBT), and field communication capsules (WCH, MORM, etc.). 3. MIS, Analytics & Reporting (20%) Monitoring & Reporting: Track training activities, costs, trainer performance, and participant feedback. Maintain records as required by the function. Feedback & Improvement: Analyze program feedback and assessment results to identify areas of improvement and innovation in learning methods. Reporting: Prepare and publish detailed reports post-training sessions, summarizing key metrics, observations, and action points. Mandate Tracking: Capture, consolidate, and maintain training mandates received from various business units and ensure timely delivery. Desired Candidate Profile: Presentable and Articulate: Should carry a professional demeanor with strong command over English and local languages as applicable. Excellent communication and presentation skills are essential for delivering impactful training sessions. Interpersonal Excellence: Strong interpersonal and relationship-building skills. Ability to build rapport quickly and influence stakeholders across diverse levels of the organization. People-Oriented Personality: Must be empathetic, approachable, and a true peoples person with a passion for employee development and team empowerment. Strategic Thinking: Should be able to link learning initiatives to business goals. Ability to develop long-term capability-building strategies in alignment with organizational objectives. Decision-Making & Problem Solving: Sound judgment and analytical skills to make effective decisions in high-pressure or ambiguous situations. Ability to adapt to rapidly changing business environments. Mobility and Flexibility: Open to relocation and frequent travel across India. Comfortable working in both urban and rural settings as required by operational needs. Tech-Savvy & Digital Orientation: Proficient with learning management systems (LMS), Microsoft Office Suite, and capable of incorporating digital and multimedia tools into training. Training & Facilitation Expertise: Proven experience in conducting TNA, content development, classroom/virtual facilitation, and post-training evaluation. Certification in instructional design or training methodologies is a plus. Team Collaboration: Collaborative mindset to work with cross-functional teams like HR, Operations, Product, and Compliance to deliver integrated learning solutions. Performance-Driven: Goal-oriented with a focus on measurable outcomes. Ability to monitor and report training effectiveness and recommend continuous improvements. Ethical & Policy-Compliant: Must have a strong ethical foundation and be committed to following organizational policies and maintaining training standards.

Role & Responsibilities: 1. Developing Training Strategy (30%) Training Planning: Develop and implement the organization's training strategy and annual training plans based on identified business needs and skill gaps. Needs Analysis: Conduct training needs analysis (TNA) at various levels within the Operations team to identify current and future capability gaps. Roadmap Creation: Establish structured training roadmaps for different employee segments, including leadership and frontline operational teams. 2. Training Design & Execution (50%) Training Program Design: Design relevant and effective training courses and programs tailored to the identified needs, including induction, refresher, and capability-building modules. Program Implementation: Plan, schedule, and roll out nominations for training programs. Deliver or coordinate delivery, and measure program effectiveness through assessments and feedback mechanisms. Vendor & Partner Management: Identify, evaluate, and manage relationships with external training partners, content developers, certification bodies, and learning agencies. Innovative Learning Methods: Leverage modern instructional design practices, adult learning principles (andragogy), and multimedia tools to enhance learning experience and engagement. Cross-functional Collaboration: Liaise with the Operations, Product, HR, and other departments to ensure alignment and integration of training initiatives. Trainer Certification & Quality: Manage the Trainer Certification Program and oversee the assessment of trainers using the Training Quality Score (TQS) framework. Policy Adherence: Serve as the custodian of the Training Policy and ensure its compliance and proper implementation across locations. Content Repository Management: Maintain a centralized repository of all training content, including induction programs (PROP/IND), refreshers (RTP), capacity building training (CBT), and field communication capsules (WCH, MORM, etc.). 3. MIS, Analytics & Reporting (20%) Monitoring & Reporting: Track training activities, costs, trainer performance, and participant feedback. Maintain records as required by the function. Feedback & Improvement: Analyze program feedback and assessment results to identify areas of improvement and innovation in learning methods. Reporting: Prepare and publish detailed reports post-training sessions, summarizing key metrics, observations, and action points. Mandate Tracking: Capture, consolidate, and maintain training mandates received from various business units and ensure timely delivery. Desired Candidate Profile: Presentable and Articulate: Should carry a professional demeanor with strong command over English and local languages as applicable. Excellent communication and presentation skills are essential for delivering impactful training sessions. Interpersonal Excellence: Strong interpersonal and relationship-building skills. Ability to build rapport quickly and influence stakeholders across diverse levels of the organization. People-Oriented Personality: Must be empathetic, approachable, and a true peoples person with a passion for employee development and team empowerment. Strategic Thinking: Should be able to link learning initiatives to business goals. Ability to develop long-term capability-building strategies in alignment with organizational objectives. Decision-Making & Problem Solving: Sound judgment and analytical skills to make effective decisions in high-pressure or ambiguous situations. Ability to adapt to rapidly changing business environments. Mobility and Flexibility: Open to relocation and frequent travel across India. Comfortable working in both urban and rural settings as required by operational needs. Tech-Savvy & Digital Orientation: Proficient with learning management systems (LMS), Microsoft Office Suite, and capable of incorporating digital and multimedia tools into training. Training & Facilitation Expertise: Proven experience in conducting TNA, content development, classroom/virtual facilitation, and post-training evaluation. Certification in instructional design or training methodologies is a plus. Team Collaboration: Collaborative mindset to work with cross-functional teams like HR, Operations, Product, and Compliance to deliver integrated learning solutions. Performance-Driven: Goal-oriented with a focus on measurable outcomes. Ability to monitor and report training effectiveness and recommend continuous improvements. Ethical & Policy-Compliant: Must have a strong ethical foundation and be committed to following organizational policies and maintaining training standards.

Job Title: Learning and Development Specialist Industry: Retail Location: Hyderabad Language Proficiency: English, Telugu, Hindi & Tamil Travel Requirement: Open to travel to TN & AP- TS Experience: 4 to 8 Years Qualification: Graduation (Any stream) Job Overview: We are seeking a dynamic and experienced Learning & Development Specialist to design, develop, and deliver impactful training programs for our retail workforce. The ideal candidate will have strong expertise in sales, product, and process training, combined with the ability to create engaging content using tools like Canva, PowerPoint, and Word. Key Responsibilities: Design and deliver end-to-end Sales, Product, and Process Training modules. Conduct training need analysis to identify skill gaps and address them effectively. Create training materials using Instructional Design principles and tools such as Canva, PPT, and MS Word. Evaluate training effectiveness and update modules based on feedback and outcomes. Coordinate with internal teams and management to schedule and manage training sessions. Travel to different store locations to conduct on-site training across regions. Maintain training records and reports for audits and reviews. Must-Have Skills: Proven experience in Sales Training, Product Training, and Process Training. Excellent communication and facilitation skills in English, Telugu, Tamil and Hindi. Strong interpersonal and presentation skills. Hands-on experience with Instructional Design. Proficiency in Canva, PowerPoint, and MS Word. Preferred Qualities: Passionate about people development and continuous learning. Ability to work independently and manage multiple training schedules. Flexible with travel and adapting to dynamic retail environments. To Apply: Send your updated resume to hr.corp1@royaloakindia.com with the subject line "Application for L&D Specialist Retail".

Technical Trainers IT Service Desk Support Bangalore & Mysore Required Experience - More than 4 Years Experience and out of which 2 years in giving Trainings - Microsoft, Azure, ServiceNow, Office365, Service Desk Job description Design and deliver technical training programs for Service Desk/Tech Support teams ITIL CERTIFIED TRAINER -- PREFERNCE Conduct training needs analysis in coordination with operations and quality teams Develop training materials, presentations, and knowledge base articles Required Candidate profile Deliver classroom, virtual, & on-the-job training sessions Evaluate training effectiveness implement improvements Support learning initiatives Stay up-to-date with ITIL frameworks &industry practices CALL OR DM - SD TRAINER SIYA ---- 7565006262 DIVYA -- 9821182650 RIYA -- 9628373761 Regards KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Responsibilities: * Develop training materials and deliver sessions * Conduct product, process trainings for CRM tools * Collaborate with sales team on customer needs analysis * Measure effectiveness through feedback and metrics Health insurance Provident fund Gratuity Job/soft skill training Annual bonus

Role & responsibilities Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills. Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency. The Candidate will be responsible for delivering high quality voice and accent training to our employees. Preferred candidate profile Minimum 2 years of experience as a Trainer (Sales or Collection Process) in Call center. Candidate must proficient in Tamil (speak) and English language. Soft skill training working experience. Good interpersonal skill. Strong understanding of and experience in product training preferably in domestic BPO domain Good in PPT & Excel.. Perks and benefits Incentives

Roles and Responsibilities Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge. Develop and maintain relationships with clients to understand their requirements and preferences for training delivery. Collaborate with subject matter experts to create engaging and effective learning materials. Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers. For further information kindly connect with- Simran Rana - 9137514621

Change Management Assessment, planning, scheduling, monitoring the change lifecycle. Prepare agenda for CAB meetings, decide attendees and circulate RFCs for prior consideration. Participate in CAB or ECAB meetings and accordingly approve/re-schedule or reject changes based on CAB review and feedback. Host the CAB\ECAB meetings. Prepare and distribute meeting minutes for CAB and ECAB. Conducts and participates in Post Implementation Reviews (PIR). Facilitate the Change management process. Assure process adherence and investigate any deviations or failures. Track and report progress against our SLA s and address any issues. Approves or rejects applications for Standard Changes and prepare standard change templates in the ITSM tool. Produces metrics and reports to support trend analysis. Uses these metrics and reports to identify and implement improvement opportunities and initiates follow-up actions. Drive SLA improvement strategies through analysis and focused programs addressing areas for improvement. Continuously seek opportunities to enhance and improve the process, the tools, as well as integration points with other processes, including Incident and Problem Management. Responsible for developing, implementing and improving Change Management process Conduct timely review of change process, training related documents and update them whenever need be. Oversee the publication of documentation and maintenance of on-line technical library relating to change processes, procedures, and policies. Ensure the ITIL-based Change Management process is followed and ensure the adoption of best practices across the organisation. Prepare and share KPI report with the stake holders. The Release Manager is responsible for planning, scheduling, coordinating, and managing software releases across the enterprise for multiple applications and teams. They work closely with development, QA, operations, and project teams to ensure successful deployments and minimal risk to production environments. Key Responsibilities: Plan and manage the release calendar across multiple products and platforms. Coordinate release content and effort based on the service request backlog, pending service requests, third-party applications, or operating system updates. Conduct Release Readiness reviews and Milestone Reviews. Manage risks and resolve issues that affect release scope, schedule, and quality. Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes. Maintain a release repository and manage key information such as build and release procedures, dependencies, and notification lists. Work with DevOps and infrastructure teams to improve deployment processes and automation. Ensure compliance with change management policies and audit requirements. Participate in CAB (Change Advisory Board) meetings and provide release-related inputs.

We are looking for a skilled professional with 8 to 14 years of experience to join our team as an Assistant Manager - Training in Trichy, India. The ideal candidate will have a strong background in training and development.Roles and Responsibility Develop and implement comprehensive training programs to enhance employee skills and knowledge. Conduct needs assessments to identify training gaps and develop targeted solutions. Design and deliver engaging training sessions using various methods and materials. Evaluate the effectiveness of training programs and recommend improvements. Collaborate with cross-functional teams to align training objectives with business goals. Manage and maintain accurate records of training activities and participant progress. Job Proven experience in training and development, preferably in a similar industry. Strong understanding of adult learning principles and instructional design models. Excellent communication, presentation, and interpersonal skills. Ability to analyze complex problems and develop effective solutions. Experience with CRM/IT enabled services/BPO is desirable but not required. Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process. Develop and deliver engaging, interactive, and practical training sessions that improve agents' communication, persuasion, and sales skills. Train agents on handling objections, and building trust with potential donors. Ensure training aligns with business objectives, sales targets, and compliance guidelines. Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance. Reporting & Continuous Improvement: Track training effectiveness through KPIs such as sales performance, retention, and quality scores. Provide regular reports and feedback to management on training outcomes and agent readiness. Qualifications & Requirements: Experience: 1 + years of training experience in BPO sales, or telesales. Sales Expertise: Strong understanding of sales techniques, and call handling. Communication Skills: Excellent verbal, written, and interpersonal skills. Training & Coaching: Experience in classroom training, coaching, and performance monitoring. Tech Savvy: Comfortable with CRM software, call monitoring tools, and reporting dashboards.

If The candidate Position: PROCESS TRAINER Domain: Training & Development Location: Jaipur, Rajasthan Qualification: Bachelors degree in relevant field Experience: 2-4 years Sector Preference: Telecom Industry Key requirements: Candidate base location should be from Jaipur. Immediate joiner with telecom process training experience Should have good English communication skills Should have a minimum of 2-4 yrs. experience in telecommunication Open for Travelling Must be proficient in Local Language - Hindi, English. Education and/or experience equivalent to a minimum of a bachelor's degree from an accredited University. Retail experience with a proven track record. Minimum of four years experience in retail training, including creating a training program and delivering to a retail team. Ability to identify a training and/or development gap and ability to develop training sessions from the ground up to fill the gap. Strong interpersonal skills including listening, negotiating, oral and written communication skills along with the ability to interact with diverse personalities. Ability to motivate, teach, and inspire retail staff Excellent presentation and platform skills and up-to-date knowledge If interested, kindly share your updated resume on bhakti.7.khanvilkar@niit.com

We are looking candidate for Retail Trainer role Company - Apna mart (On-Roll) Department - Learning & Development Qualification - Graduate Location - Raipur, Hazaribagh Salary - upto 4LPA Gender - Male and female both can apply Job description:- Conduct structured classroom training sessions for new hires and store staff Deliver engaging sessions on customer service, store operations, POS handling, inventory basics, and company SOPs Prepare daily training plans and training materials in coordination with the L&D team Maintain training attendance records, session feedback, and assessment reports Coordinate with store managers and senior trainers to ensure a seamless training-to-OJT (On-the-Job Training) transition Submit weekly MIS and trainee performance reports Connect - Jyoti(9717929089) yomacs.acf@byldgroup.com

We are looking for enthusiastic and self-motivated Mechanical Engineering freshers who are open to learning and building a career in the sales and service domain of a reputed manufacturing company. This is an excellent opportunity to work closely with industrial machinery, understand customer needs, and provide technical support and service. Key Responsibilities: Understand and learn about industrial products and machinery Assist senior engineers in servicing, installation, and maintenance at customer sites Support the sales team with product demonstrations and customer visits Build strong relationships with existing and potential customers Handle after-sales support and resolve customer technical issues Document reports, service logs, and customer feedback Requirements: Diploma B.E. B.Tech in Mechanical Engineering Eagerness to learn and adapt to fieldwork (sales + service) Good communication and interpersonal skills Willingness to travel within assigned regions Basic understanding of mechanical systems and tools Strong work ethic and customer-oriented mindset

Greetings!!! Openings at Sagility for Process Trainer(US Healthcare) Minimum of 4 years of experience as a Process Trainer in an International BPO. Excellent written and verbal communication skills, with strong interpersonal abilities. Proven experience as a Trainer in an International BPO environment. Strong presentation and Excel skills. Sound knowledge of basic training methodologies. Ability to work in US rotational shifts. Immediate joiners are mostly preferred. Interested candidates can share your resume to anitha.c@sagilityhealth.com

Dear Aspirants, Greeting from Sagility!! Immediate hiring for AM-Process Training in Bangalore-Work from office Job description: Role and Responsibilities The resource would be part of a dynamic team. Would be working with the other members of the training, operations and the quality teams to manage conduct of new hire training, while also being responsible for the quality performance of the newly trained resources by planning and executing various interventions during the on the job training phase. An approximate list of responsibilities is appended below (but not limited to): Should have experience working in Claims, PB, PDM & Credentialing Managing attrition and ensuring the batch throughput is as per the business targets and maintain healthy first pass yield (as per defined targets) Managing batch productivity & batch quality till the 90 days post classroom training Establishing and leading a review cadence, create performance benchmarks to measure and report to management Managing & working with clients, internal teams to drive content updation, effectiveness and availability Identifying and managing stakeholders by establishing requirements, performance reviews, collating feedback and drafting improvement plans where necessary Investing a substantial amount of time into self & team/ people development, by way of upskilling, cross skilling and formalized individual development plans Initiating or being a part of major improvement initiatives towards betterment of training practices, measurement and overall process improvement Leading a team of trainers & master trainers towards achieving laid down team goals & objectives Responsible for driving constant content review, analysis and improvements where necessary Implementing cost control through optimization of resources such as trainer availability, batch handover timelines, return on investment etc. Qualifications and Education Requirements Any graduate can apply for this position, however, should have a minimum of 5 years of U.S. Healthcare experience either in the Payor or Provider line of business, in a similar position (with people management being a key KRA). Two Way Cab will be provided. Interested candidates can share their profile to below mentioned mail ID. anitha.c@sagilityhealth.com Thanks & Regards, TA Team Sagility

We are seeking dynamic and motivated Insurance Trainer who will be responsible for training new joiners and existing employees on products across Health and Life. Youll play a key role in developing strong product understanding, manage sales quality, sales communication, and MIS across the sales team. Key Responsibilities: Deliver engaging classroom and virtual training sessions across Health and Life Insurance products and sales journey. Conduct Product and refresher training programs. Use role plays, case studies, and assessments to reinforce learning. Ensure that training content is in line with company standards and maintain training records. Provide performance feedback and suggest developmental interventions for sales team. Monitor and Evaluate training effectiveness through assessments, feedback, and call audits. Collaborate with Quality Assurance and Operations to identify training needs and performance gaps. Requirements: Bachelors Degree in any discipline. 2+ years of experience in training/sales/training coordination. Good command on language and training delivery. Excellent communication and facilitation skills. Ability to handle both classroom and on-the-floor coaching. Proficient in MS Office (PowerPoint, Excel) and CRM/Call Monitoring tools.

Looking for a skilled Trainer to join our team in Bangalore. The ideal candidate will have 3-5 years of experience and a strong background in training and development, with excellent communication and interpersonal skills. Roles and Responsibility Develop and deliver high-quality training programs tailored to meet the organization's needs. Conduct workshops, seminars, and other training sessions to enhance employee skills and knowledge. Design and implement effective training materials and resources. Evaluate training effectiveness and provide feedback for improvement. Collaborate with subject matter experts to create engaging and interactive training content. Manage and maintain accurate records of training activities and participant progress. Job Proven experience in training and development, preferably in a similar industry. Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving skills with attention to detail. Ability to work independently and as part of a team. Experience with adult learning principles and instructional design methodologies. Familiarity with CRM/IT enabled services/BPO industry trends and best practices.

Over 4 to 5 years of experience managing process training for a customer service contact center. New Hire Trainings and Training Initiatives for the existing employees. Knowledge of banking and financial industry would be added advantage. Be ready to learn the process, get trained and certified yourself and lead the trainers for the account. To be able to work on the ground, with ground level staffs and the existing trainers, managing basic stuffs in the training rooms and OJTs, drive call simulations, knowledge assessments and retentions activities. Driving BAU practices, conducting regular assessments, drive process updates completions, drive process accuracy by liaison with operations and quality team. Drive soft skills training. Training logistics with facility, WFM, Ops and all other functions. Should be knowledgeable on the business/process in customer experience area. Should have excellent communication skills and be able to interact with internal stakeholders and clients. Should have analytical ability and ability to understand the business impact of nos. Should be able to manage multiple teams and multiple location by providing KPI and driving it. In depth understanding of training metrics and impact to business metric. In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration. Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives. Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function. Maintain vertical hygiene & compliances by ensuring reports, data and documents are in place. Promote standardization by creating SOPs across training - Standardization. Promote behavioral training programs and promote the programs to ensure maximum participate on Work with the Vertical leads in providing inputs on development areas for projects initiated. Provide real time support to teams working on projects. Qualifications Candidate must possess at least a Bachelor College degree any field. Excellent Interpersonal, English communication and writing skills. Excellent facilitation skills Should have an eye for detail. Adapts communicat

Job Description: Location: Mumbai (Thane) Working Days: Monday - Saturday Time: 9:30AM - 6:00PM Number of Openings: 1 Role: L&D Specialist Key Responsibilities: Implementing Induction training at each level virtually as well as classroom session for new joining Partner with the extended Learning and Development team, faculty, and external vendors to successfully plan, coordinate, communicate, implement and track learning programs. To conduct project training, need to travel all Central/Harbour Mumbai locations as per the business requirement Focus on continuous professional development to encourage self and others to stay current with latest industry standards and advancement To drive E-learning session across function and region Maintain reports for Training conducted and sharing on given time frame Planning annual training calendar and implementing the same Identify training and development needs within an organization and consult with Branch & HUB managers Monitor and review the progress of training and Project and discuss with stakeholders Education Experience: MBA -HR Job Skills and Competencies for this position: A minimum of 2- 5 years of experience in Training profile Proficient in MS Office Organizational and time management abilities Critical thinking and decision making Interested candidates can also directly apply at saurav.patil@dtdc.com

About the Company:- Sammaan Capital Ltd. (formerly Indiabulls Housing Finance Ltd.) positioned as the 3rd largest housing finance company in India and regulated by the Reserve Bank of India (RBI), holds a robust 'AA' rating from CRISIL and ICRA . Sammaan Capital is acclaimed as a Great Place to Work (GPTW) , recognized for nurturing a supportive environment that fosters growth opportunities. We uphold core values such as transparency and integrity, ensuring a positive workplace experience. At Sammaan Capital, we champion diversity, collaboration, and respect, empowering our team to express their perspectives, share ideas, and seek solutions. Job Summary: Learning and Development Manager oversees training programs and initiatives within an organization. The responsibilities typically include assessing training needs, designing and implementing training programs, evaluating the effectiveness, and developing strategies to enhance employee skills and performance. Also often collaborate with department heads to align training with organizational goals and ensure that employees have the necessary skills to succeed in their roles. Additionally, The Training manager may manage a team of trainers and instructional designers, as well as handle budgeting and resource allocation for training activities. Role & Responsibilities: 1. Manages learning and development delivery services within approved budget 2. Implements all learning and development courses as scheduled 3. Supervises employees reporting to her/him to ensure they meet performance standards 4. Creates individual development plans for each employee reporting to him/her 5. Serves as an active member of the Learning and development Departments management team 6. Assists the Learning and development head in developing annual budgets and plans 7. Creates new courses and evaluate existing ones on LMS as a part of the Content Development 8. Recommends necessary revisions to existing learning and development courses and possible areas requiring learning and development courses Qualification and skills: Demonstrated 7+ years of experience in BFSI industry, including knowledge of mortgage products Masters degree in any stream Readiness to travel as required within the region. Requirements & Skills: 1. Demonstrates high energy and meticulous attention to detail, consistently meeting deadlines promptly 2. Learning and development managers work closely with human resources staff, management and executive leadership to implement adult learning and learning and development at all levels within the organization. 3. Since they mostly operate out of human resource departments, learning and development managers must have a basic understanding of human resources strategy, principles and functions. 4. Industry knowledge consists of understanding adult learning theory and techniques, employee development trends, technology-based learning and development methods and best practices 5. Leadership skills they exhibit in doing so is a requirement in implementing in-house learning and development for other supervisors and managers. 6. Verbal communication skills are at the foundation of functional expertise for learning and development managers. The ability to facilitate focus group discussions, conduct classroom learning sessions, seminars and workshops are skills any learning and development manager should have. Public speaking capabilities sometimes referred to as platform skills — are an essential component of a learning and development manager’s skills.

ThoughtPad InfoTech is looking for TRAINER to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Responsibilities: * Manage team performance through coaching & feedback * Conduct quality audits & monitoring * Lead domestic BPO operations with focus on process training & call quality

We are looking for a motivated and process-driven Inside Sales Trainer to lead training and quality audit initiatives for our inside sales team at the Meerut location. This dual-role position is responsible for delivering structured sales training and conducting quality assessments to ensure performance excellence and compliance with internal standards. The candidate will play a key role in onboarding, upskilling, and monitoring the effectiveness of the inside sales team, reporting directly to the Learning & Development Head . Key Responsibilities: Training & Development: Conduct comprehensive onboarding training for new inside sales hires. Design and deliver ongoing training modules to improve product knowledge, communication, objection handling, and closing techniques. Organize role-plays, practical scenarios, and feedback sessions to reinforce learning. Develop training materials, SOPs, and digital content aligned with business objectives. Coordinate with the central L&D team to ensure alignment with national training standards. Who can deliver NHIT, OJT, Refresher, Quality Parameter, 0-30 Day performance Quality Audit & Compliance: Monitor sales calls and CRM activity to ensure adherence to process, communication standards, and compliance. Evaluate and score calls using standard quality frameworks. Identify performance and behavior gaps through audits and provide feedback to the concerned sales executives and their managers. Submit weekly/monthly audit reports with actionable insights and recommendations. Conduct one-on-one coaching sessions based on audit findings to drive continuous improvement. Requirements: Any Graduate/MBA 34 years of experience in inside sales training and/or quality assurance, preferably in EdTech, FinTech, BFSI, Digital Sales or Telecom industries. Strong command of sales processes, customer handling, and CRM systems Excellent communication, facilitation, and interpersonal skills. Analytical mindset with a strong attention to detail and process orientation. Ability to work independently while collaborating with central teams for alignment and reporting. SOP and Content Creation as per requirement. Preferred Qualifications: Certification in Sales Training, Quality Assurance, or Instructional Design. Experience using Learning Management Systems (LMS) and call monitoring tools. Fluency in both English and Hindi (spoken and written) is preferred for the Meerut region. What We Offer: A structured career path with learning and development opportunities. On role Job opportunity Opportunity to directly impact sales performance and team capability. A supportive environment with collaboration across central and regional teams.

Hi All, Pleases find the below Job description and share with us your updated profile. Training Needs Analysis (TNA) & Design and Development of Training Content- Conduct in-person assessments and collaborate with teams to identify skill gaps; design customized training content that meets CS and healthcare process requirements. Plan training sessions based on market research, competitor analysis, visual & audio aids. Delivery of Customer Service and Compliance Training- Facilitate in-person training sessions for CS & other teams, ensuring engagement and effectiveness in topics such as communication, empathy, system use, and regulatory compliance. New Hire Onboarding and Induction Programs- Manage physical onboarding sessions for new hires, providing a structured introduction to company culture, healthcare processes, and tools used in the workplace. Evaluation of Training Effectiveness, Documentation and Reporting- Conduct assessments, monitor learner performance in the workplace, and maintain detailed documentation and reporting for audits and process reviews. Stakeholder Coordination and Communication- Engage in daily coordination withQA and HR teams for training planning, feedback loops, and continuous alignment with business goals. Continuous Improvement in Training Processes- Collect real-time feedback during training and floor interactions, analyze performance trends, and revise training modules to address recurring issues. Mock Drills and Scenario-Based Training Exercises- Conduct live simulations, role-plays, and process-specific drills on-site to prepare CS staff for real-time scenarios and client interactions. Onsite Monitoring and Floor Support Post-Training -Provide direct floor support, observe associate performance post-training, and offer immediate coaching and reinforcement for applied learning. Work-from-Office (WFO) Training Coordination- Manage all logistics and setup for on-site training sessions and maintain attendance and participation discipline.

" Support in develop and periodically update Department Standard Operating Procedures (SOPs). Periodically review the HSE Policy and update the same through continuous inspections and market scanning. Implementation of a HSE framework and Safety Manual for the organization. Maintain all the record keeping for all HSE processes. Lead the process of acquiring various HSE certifications and accreditations for the organization. Represent the organization at various meets/conferences on HSE issues and project the accomplishments in these areas. Lead the HSE inspections and investigations as per the defined framework and procedures. Conduct of regular inspections & audits at all tthe departrment. Ensure compliance to statutory requirements and organizational HSE standards. Ensure worthiness and effectiveness of various HSE systems. Ensure timely preparation of inspection reports as per approved inspection plans. Maintain a database of all HSE notifications, inspection documents, certifications and other related documentation. Review and analyze accident investigation reports, and advise the management on remedial action plans. Recommend action plans to the team to prevent recurrence of such accidents. Continuously monitor and inspect pollution levels at the project sites. Ensure effluents (solid, liquid and gas) are within prescribed statutory limits. Conduct training programs on HSE regulations and policies across the organization and with the sub-contractors. Conduct periodic workshops to spread HSE awareness. Identify potential risks and accident areas and ensure proper display of the same. Ensure total compliance with all mandatory HSE regulations. Minimize penalties due to HSE violations. Assess HSE risks at the organizational and project level. Review Department MIS and ensure periodic reporting of the same to the Top Management. "